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AFrame Digital MobileCare Operator's Manual

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MobileCare™ Monitor System
Operator's Manual
AFrame Digital, Inc.
8000 Lee Highway
Falls Church, VA 22042
(703) 560-0512
Email: service@aframedigital.com
www.aframedigital.com

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  • Page 1 MobileCare™ Monitor System Operator’s Manual AFrame Digital, Inc. 8000 Lee Highway Falls Church, VA 22042 (703) 560-0512 Email: service@aframedigital.com www.aframedigital.com...

  • Page 3: Table Of Contents

    Assumptions ......................vii 1.0 Introduction ......................1 2.0 System Overview ....................3 2.1 How the MobileCare™ Monitor System Works ..........4 2.2 Overview of myPHD ..................5 2.3 Components of the MobileCare™ Monitor System .......... 7 2.4 Compliance to Electromagnetic Compatibility Standard ........9 3.0 Operating Procedures ..................
  • Page 4 Appendix A — Warranty ..................35 Appendix B — Service ..................... 36 Appendix C — Declarations ..................37 Appendix D — Specifications ................... 39 myPHD Specifications ..................39 PANDA X4 Gateway Specifications ..............41 Copyright 2008 © AFrame Digital, Inc.

  • Page 5: Warnings And Precautions

    Medical electrical equipment needs special Copyright 2008 © AFrame Digital, Inc.
  • Page 6 In compliance with the European Directive on Waste Electrical and Electronic Equipment (WEEE) 2002/96/EC, do not dispose of this product as unsorted municipal waste. This device contains WEEE materials. Please contact your distributor regarding take-back or recycling of the device. Copyright 2008 © AFrame Digital, Inc.

  • Page 7: Precautions While Using Mobilecare™ Monitor

    Discontinue use of myPHD if the patient demonstrates any allergic reaction or other intolerance to the device. General operation of the MobileCare™ Monitor System may be affected if used in a strong electromagnetic field environment. Do not use the system if any component is damaged.

  • Page 8: About This Manual

    MobileCare™ Monitor Operator’s Manual About this manual Audience The MobileCare™ Monitor Operator’s Manual is intended for the operators of MobileCare™ Monitor and its components, that is, the caregivers, nurses, and administrative staff of the care giving facility. What you will find in this manual This manual describes —...

  • Page 9: Symbols Used In This Manual

    Button names Italics Emphasis Assumptions We assume that the MobileCare™ Monitor System is already installed by a qualified representative of AFrame and is running on your facility’s network. This guide is intended for the operators of the MobileCare™ Monitor System, that is, the caregivers, nurses, and administrative staff of the care giving facility.

  • Page 10: Introduction

    (see Figure 1.2). In addition, caregivers can track the location of the residents within the premises of the healthcare facility. Figure 1.1 Sending alerts to the healthcare professionals via the MobileCare™ Monitor System Copyright 2008 © AFrame Digital, Inc.
  • Page 11 Figure 1.2 Healthcare professionals acknowledge the alerts via the MobileCare™ Monitor System The MobileCare™ Monitor System is intended only as an adjunct in patient assessment and care. It must be used in conjunction with other methods of assessing the health and wellness in individuals and symptoms.

  • Page 12: System Overview

    Caregivers are provided impact detection alerts. The user interface between a monitored individual and the MobileCare™ Monitor System is a wireless personal help device (myPHD) or ―watch‖ that is worn on an individual’s wrist. This watch is a non-intrusive and form-friendly portable alerting device that transmits data wirelessly to a gateway and server via a wireless mesh network.

  • Page 13: How The Mobilecare™ Monitor System Works

    MobileCare™ Monitor Operator’s Manual Figure 2.1 Different components of the MobileCare™ Monitor System 2.1 How the MobileCare™ Monitor System Works Figure 2.2 shows how the myPHDs interact with the wireless network. The wireless network consists of a PANDA X4 gateway and XBee routers that are strategically located inside the individual rooms as well as at other locations of the facility.

  • Page 14: Overview Of Myphd

    ZigBee form a mesh network, where each device connects wirelessly to the next. ZigBee uses very little power therefore is ideal for small networks. Figure 2.2 Interconnection and dataflow between several MobileCare™ Monitor components. 2.2 Overview of myPHD The myPHD allows the residents to be mobile while being monitored by the network.
  • Page 15 Impact sensor – issues an alert when the myPHD receives an impact (such as when a resident falls). Battery charge level indicator – displays the remaining battery charge. Ensure that the myPHD is positioned properly on the monitored individual’s wrist. Copyright 2008 © AFrame Digital, Inc.

  • Page 16: Components Of The Mobilecare™ Monitor System

    MobileCare™ Monitor Operator’s Manual 2.3 Components of the MobileCare™ Monitor System Table 2.1 describes the various components and features of the MobileCare™ Monitor System: Component Features Installed in key locations throughout the facility Connects to other XBee routers in a...
  • Page 17 The PANDA X4 Gateway is installed and serviced only by authorized AFrame Digital, Inc. representatives. Do not attempt to open or service the device at any time. Copyright 2008 © AFrame Digital, Inc.

  • Page 18: Compliance To Electromagnetic Compatibility Standard

    MobileCare™ Monitor Operator’s Manual 2.4 Compliance to Electromagnetic Compatibility Standard The MobileCare™ Monitor System complies with International Standard EN 60601- 1-2:2004 for electromagnetic compatibility (EMC) for medical electrical equipment or systems, or both. This standard is designed to provide reasonable protection against harmful interference in a typical medical installation.

  • Page 19: Operating Procedures

    Send emergency alerts using myPHD. Analyze the messages displayed by myPHD. The myPHD is the key component of the MobileCare™ Monitor System that has to be worn and operated by the residents or patients. Hence, the operators must ensure that they thoroughly understand the operating procedures of myPHD.

  • Page 20: Installing The Batteries

    3.1.2 Installing the Batteries The batteries in myPHD should not be installed or changed by the residents or caregivers. Only an authorized representative of AFrame Digital, Inc. will service the batteries. Batteries must be recharged after several days under normal use conditions.

  • Page 21: Checking For Out-Of-Range Status

    3.1.5 Verifying the Battery Charge The charge indicator on the display panel of the myPHD will show the remaining charge of the batteries. Indicates the battery charge level Copyright 2008 © AFrame Digital, Inc.

  • Page 22: Sending Emergency Alerts To Caregivers

    The above illustration shows the power indicator for an empty battery. In this scenario, the operator should recharge the myPHD. If it still does not function, call the support line of AFrame Digital, Inc. The myPHD alerting device, XBee wall routers, and the PANDA unit are designed to be powered ON all the time.

  • Page 23: Temporarily Disabling Alerts

    In such cases, the residents can temporarily disable the myPHD from sending data for a pre- determined number of minutes. 1. To temporarily disable the myPHD device from sending Copyright 2008 © AFrame Digital, Inc.
  • Page 24 3. After the pre-defined number of minutes has elapsed, the device will switch back to normal status and once again start transmitting location and clinical data. Copyright 2008 © AFrame Digital, Inc.

  • Page 25: Impact Sensing And Falls

    Also, if they drop myPHD by mistake, they can cancel the emergency alert before it reaches the caregiver. You can cancel the alert only before the MSG SENT message is displayed on the display panel. Copyright 2008 © AFrame Digital, Inc.
  • Page 26 CANCLD message will be displayed on the display panel. 3. The myPHD device will then switch back to normal mode. Pushing the emergency button or falling will generate an alert message overriding the privacy feature. Copyright 2008 © AFrame Digital, Inc.

  • Page 27: Interpreting Error Messages

    MSG SENT the caregiver. The resident must wait for acknowledgment from the caregiver. Displayed when the resident moves away from the range of the MobileCare™ Monitor System. In such FAILED situations, instruct the residents to move within the range. Displayed when the resident presses the Privacy button while out of the signal range of the MobileCare™...
  • Page 28 The LEDs on the charger provides three possible status scenarios, as stated in the following Table. Rapidly Flashing Red Failure Blinking Green Charger is charging the myPHD Solid Green Charging Complete When the myPHD is placed on the charger, the myPHD display confirms this event as ―CHARGE.‖ Copyright 2008 © AFrame Digital, Inc.

  • Page 29: Using The Carestation™ Software

    View specific reports to help improve management of the facility. 3.3.1 Logging into the CareStation™ Application 1. Open a Web browser and go to https://pr.aframedigital.com. 2. In the login screen (see Figure 3.2), enter your User Name and Password. 3. Click Sign In. Copyright 2008 © AFrame Digital, Inc.

  • Page 30: Understanding The Resident Status Interface

    MobileCare™ Monitor Operator’s Manual Figure 3.2 MobileCare™ Monitor Login Screen The operators will be asked to change the password every 90 days. The operators should not disclose their user name or password. 4. After logging in, the operator will be able to see the main screen (Resident Status screen) of the CareStation™...
  • Page 31 Figure 3.3 The Main Screen – Resident Status To return to the Resident Status screen from the other screens, the operator has to click the Resident Status present at the top of the screen. The following table summarizes the available options: Copyright 2008 © AFrame Digital, Inc.

  • Page 32: Understanding The Resident Detail Interface

    The details of the resident along with their last known location, air and skin temperature, the address to which alert was sent, notes, history of alerts, and so on are displayed (see Figure 3.4). Copyright 2008 © AFrame Digital, Inc.

  • Page 33: Understanding The Alert Summary For A Particular Resident

    3.3.4 Understanding the Alert Summary for a Particular Resident To view the alert details of a particular resident (see Figure 3.5), the operator can click the Alerts Summary icon of that resident from the Resident Status screen. Copyright 2008 © AFrame Digital, Inc.

  • Page 34: Understanding The Alert Summary For All Residents

    3.3.5 Understanding the Alert Summary for All Residents To view the alert details of residents (see Figure 3.6), the operator can click the Alerts Summary link displayed at the top of the Resident Status screen. Copyright 2008 © AFrame Digital, Inc.

  • Page 35: Understanding The Facility Map Interface

    Map link displayed at the top of the Resident Status screen. This screen displays the last known location of each resident (see Figure 3.7). On the facility map, the image border is red if an alert is pending and green if alerts are not pending. Copyright 2008 © AFrame Digital, Inc.

  • Page 36: Receiving And Responding To Alerts In Carestation™ Software

    Alert Summary screen. The operator then clicks the alert that needs attention (see Figure 3.8 (b)) and must be acknowledged (see Figure 3.8 (c)). Figure 3.8 Responding to an alert In this screen, the operators can perform any of the following operations: Copyright 2008 © AFrame Digital, Inc.

  • Page 37: Receiving And Responding To Alerts On Other Devices

    3.3.8 Receiving and Responding to Alerts on Other Devices The system administrator configures the MobileCare™ Monitor System to send the alerts to the operator’s cell phone, PDA (personal digital assistant), or web-enabled phone such as iPhone.
  • Page 38 CareStation™ screen and on the myPHD. Figure 3.10 The Alert Acknowledged message The time taken to respond is displayed in the Alert Summary (for individual residents) screen under the Help Arrived column (see Figure 3.6). Copyright 2008 © AFrame Digital, Inc.

  • Page 39: Clearing The Alerts

    Help icon (see Figure 3.6). When clicked, a web page will be displayed that is similar to the web page displayed on the iPhone (see Figure 3.9) from where they can respond to the alert. Copyright 2008 © AFrame Digital, Inc.

  • Page 40: Security

    Internet traffic is encrypted using strong Secure Socket Layer (SSL) encryption. This includes traffic that flows between the PANDA and the AFrame Server, and traffic that flows between the Web browser used by the caregiver and the server. The Copyright 2008 © AFrame Digital, Inc.
  • Page 41 PANDA. Similarly, when a PANDA sends watch information to the server, the server validates that the EUI of the watch has been registered with the system. The message will be rejected if the EUI is not registered. Copyright 2008 © AFrame Digital, Inc.

  • Page 42: Server Security

    To ensure that administrators are accountable for their actions, the system is configured to perform detailed auditing. To ensure that the server is physically secure, the AFrame Server is hosted in a physically secure facility with 24x7x365 monitoring. Copyright 2008 © AFrame Digital, Inc.

  • Page 43: Troubleshooting

    For the proper working of PANDA, ensure that: Power cord is plugged correctly. Network activity light of the Ethernet port is blinking. Power is ON. ZigBee activity light is ON. support@aframedigital.com For assistance call (703) 560-0512 or email to Copyright 2008 © AFrame Digital, Inc.

  • Page 44: Appendix A - Warranty

    This warranty shall be the sole and exclusive remedy by the purchaser hereunder for any MobileCare™ Monitor 2100 delivered to the purchaser which is found to be defective in any manner whether such remedies be in contract, tort, or by law. This warranty excludes cost of delivery to and from AFRAME.

  • Page 45: Appendix B - Service

    For additional technical information contact AFrame’s Customer Support department AFrame Digital, Inc. 8000 Lee Highway Falls Church, VA 22042 (703) 560-0512 Email: service@aframedigital.com www.aframedigital.com The standard rates and charges in effect will be levied on all non-warranty work. Copyright 2008 © AFrame Digital, Inc.

  • Page 46: Appendix C - Declarations

    Portable and mobile RF communications equipment should be used no closer to any part of the device, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Conducted RF Copyright 2008 © AFrame Digital, Inc.
  • Page 47 (W) according to the transmitter manufacturer. NOTES: At 80 MHz and 800 MHz, the higher frequency range applies. These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects, and people. Copyright 2008 © AFrame Digital, Inc.

  • Page 48: Appendix D - Specifications

    Zero-g Offset Over TA Mg/K Temperature Drift Bandwidth order analog filter 1500 Digital Filter 25, 50, 100, 190, 375, Acceleration Data f_rate 2700 3000 3300 Refresh Rate (all axes) Nonlinearity Best fit straight line -0.6 Copyright 2008 © AFrame Digital, Inc.
  • Page 49 10,000 Mechanical Duration 100 s Shock ≤ 2,000 Duration 1.0ms Free fall onto hard surface HBM, at any pin Specifications are subject to change without notice. Please contact AFrame Digital, Inc. for current specifications. Copyright 2008 © AFrame Digital, Inc.

  • Page 50: Panda X4 Gateway Specifications

    Modulation: DBPSK (1 Mbps), DQPSK (2 Mbps), CCK (11, 5.5 Mbps).  Transmit power: 16 dBm typical.  Receiver sensitivity: –82 dBm @ 11 Mbps.  Connector: 1 x RP-SMA.0  Ad-hoc & AP Client Modes only; Access Point Copyright 2008 © AFrame Digital, Inc.
  • Page 51 Cellular – 7" dipole Antennas Connector Type (on Gateway) 50 ohm SMA Female for ZigBee & Wi-Fi Male for cellular Specifications are subject to change without notice. Please contact AFrame Digital, Inc. for current specifications. Copyright 2008 © AFrame Digital, Inc.

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