Summary of Contents for Acer Packard Bell EasyNote NX82 Series
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Packard Bell EasyNote NX82 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: NOTE: Items denoted with an (*) are only available for selected models. Operating System ® • Genuine Windows 7 Home Premium 64-bit ® • Genuine Windows 7 Home Basic 64-bit Platform •...
• Support WinFlash • Wake on LAN from S3 • Wake on LAN form S4 in AC mode • System information • Refer to Acer BIOS specification Graphics • Storage subsystem • 9.5mm, 2.5" HDD 160GB/250GB/320GB/500GB/640GB: • SATA • PCI Bus Master Enhanced IDE •...
• High-capacity: • 66 W 6000 mAh 9-cell Li-ion battery pack • Battery life: 6 hours with standard battery pack; 8 hours with high-capacity battery pack ® • ENERGY STAR Special keys and controls • Keyboard • 86-/87-/91-key FineTip keyboard, international language support •...
Speakers Left and right speakers deliver stereo audio output. Acer Program Acer Program Key launches a specified Key / WiFi Button program (user configurable). WiFi Button toggles WiFi on and off. Keyboard For entering data into your computer.
Multimedia Lights up when a corresponding multimedia Indicators key is pressed. Power switch Turns the computer on and off. Acer Crystal Eye Web camera for video communication webcam (for selected models). Closed Front View Icon Item...
Left View Icon Item Description Ethernet (RJ-45) Connects to an Ethernet 10/100-based port network. Ventilation slots Enable the computer to stay cool, even after prolonged use. Kensington lock Connects to a Kensington-compatible slot computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
Right View Item Description USB 2.0 ports Connect to USB 2.0 devices (e.g. USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical drive eject button Ejects the optical disk from the drive. Optical disk access Lights up when the optical drive is active.
TouchPad Basics The following items show you how to use the TouchPad: • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: : Open or close the Start menu <...
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function...
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Hotkey Icon Function Description Speaker toggle Turns the speakers on and off. Pg Up Increases the sound volume. <Fn> + < > <Fn> + < > Pg Dn Decreases the sound volume. < F n > + < > <Fn> + < > Home Increases the screen brightness.
CPU Package Power On-die Cache Front Side Bus Processor Specifications Cache Core Item Cores Package Acer P/N Speed Speed Tech Size Voltage CPU Fan True Value Table Tj 105 (DIS) CPU Temperature Fan Speed (rpm) SPL Spec (dBA) Core 0...
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CPU Fan True Value Table - Tj105 (UMA) CPU Temperature Fan Speed (rpm) SPL Spec (dBA) Core 0 Core 1 Core 2 Core 3 2600 3000 3400 3700 4100 4100 • Throttling 50%: On = 99 C; Off = 89 •...
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Hard Disk Drive Interface Item Specification Vendor & Model Name Capacity (MB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Internal transfer rate (Mbits/sec, max) I/O data transfer rate (Mbytes/sec max) DC Power Requirements Voltage tolerance Video Interface...
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Super-Multi Drive Module Item Specification Vendor & model name Performance Specification Transfer rate (MB/ sec) Buffer Memory Interface Applicable disc formats Loading mechanism Power Requirement Input Voltage Audio Interface Item Specification Chipset Features Power and Keyboard Controller Item Specification Controller Total number of keypads Windows logo key Hotkeys...
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LCD 14” Item Specification Vendor/model name Screen Diagonal (mm) Display Area (mm) Display resolution (pixels) Pixel Pitch Display Mode Typical White Luminance (cd/m (also called Brightness) Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight Physical Size (mm) Electrical Interface Support Color...
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Resolution 24 bits 30 bits 36 bits 48 bits 1920x1080i/50Hz 16:9 1440x576i/50Hz 4:3 1440x576i/50Hz 16:9 1920x1080p/50Hz 16:9 Card Reader Item Specification Part Name Package General Features • AC Adaptor Item Specification Input Rating Maximum input AC current Inrush current Efficiency •...
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
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NELA0 Intel BIOS Information The Information screen displays a summary of your computer hardware information. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Security...
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Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n s y d e H 2 0 S e t u p U t i l i t y R e v.
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Security Information Main...
Setting a Password Follow these steps as you set the user or the supervisor password: Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: S e t S u p e r v i s o r P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
Changing a Password Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. S e t S u p e r v i s o r P a s s w o r d E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d...
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Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Select Boot Devices to select specific devices to support boot. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
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Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Golden BIOS utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Golden BIOS utility.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
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NOTE: Do not remove the AC power during process. The process will complete automatically. Chapter 2...
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In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. Flash is complete when the message Flash programming complete displays. Chapter 2...
WinFlash Utility Perform the following steps to use the WinFlash Utility: Boot the computer and find the Winflash file. Double-click to execute the flash executable file. It will extract the files under specified destination. Click OK to begin the update. The utility automatically flashes the EC-ROM first. Next the utility flashes the system BIOS.
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NOTE: Only copy a single *.wph file along with the with flash32.exe executable in the same folder when executing this procedure. Chapter 2...
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WinFlash Utility Perform the following steps to use the WinFlash Utility: Ensure AC power is connected. Double-click the WinFlash executable. The program will run automatically. When finished, close all active programs and restart the system. Chapter 2...
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Remove HDD/BIOS Password Utilities This section provides you with details about removing HDD/BIOS password: Remove HDD Password: If you key in the wrong HDD password three times, an error is generated. To reset the HDD password, perform the following steps: After the error is displayed, select the Enter Unlock Password option on the screen.
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Removing BIOS Passwords: To clear the User or Supervisor passwords through hardware, open the RAM door and use a metal instrument to short the J4 or J5 jumpers respectively. R696 R700 J4: Clear CMOS Jumper (RTC_RESET) J5: Clear CMOS Jumper (SRTC_RESET) Cleaning BIOS Passwords To clean the User or Supervisor passwords, perform the following steps: From a DOS prompt, execute clnpwd.exe...
Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: Enter into DOS. Execute BS.exe to display the usage screen. Select the desired boot sequence by entering the corresponding sequence. For example, enter BS2 to change the boot sequence to HDD | CD ROM | LAN | Floppy.
The following examples show the commands and the corresponding output information. Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): TravelMate xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acet Asstag...
Using the LAN MAC EEPROM Utility You can use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode. Use a text editor (for example: Notepad) to open the MAC.CFG file. You can see the MAC.CFG contents as below: WriteData = ‘001122334455' MAC value...
Creating a USB Flash Crisis Disk Plug in the USB flash disk. Select the Fast Format option and click Start. Then click Next. Click Format and then Exit to complete the operation. Copy the NELA0X64.fd file to the USB flash disk root directory. Chapter 2...
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NOTE: Do not place any other *.fd files to the USB flash disk root directory. Using the crisis disk Plug in the USB Flash Disk without AC plug. Press Fn +esc keys and hold them down, then plug in AC power. The power button flashes orange. Press power button and the system will enter crisis mode to flash the BIOS.
Chapter 3 Machine Disassembly and Replacement IMPORTANT: The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: •...
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.
External Module Disassembly Process IMPORTANT: The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation of the external module disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the keyboard, you must first remove the switch board.
Removing the Battery Pack 1. Turn computer over. Slide the battery lock in the direction shown. 2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). NOTE: The battery has been highlighted with a yellow oval as shown in the above image.
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 22. 2. Remove the two (2) screws securing the lower covers. Step Size Quantity Screw Type Lower Covers M2.5*5 3. Use a flat plastic tool to unlatch the bottom cover as shown. 4.
Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 22. 2. Remove the screw securing the ODD module. Step Size Quantity Screw Type ODD Module M2.5*5 3. Pull the optical drive module out from the chassis. Chapter 3...
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4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step Size Quantity Screw Type ODD Bracket M2*3 5. Remove the ODD bezel by rotating the top edge downward and pulling it clear of the module. Chapter 3...
Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 24. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module if present. Chapter 3...
Removing the WLAN Module 1. See “Removing the Lower Covers” on page 24. 2. Disconnect the antenna cables from the WLAN Board. NOTE: Cable placement is Black to the MAIN terminal (next to DIMM modules) and White to the AUX terminal (closest to edge of unit).
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3. Move the antenna away and remove the one (1) screws to release the WLAN Board. Step Size Quantity Screw Type WLAN Module M2*3 4. Remove the WLAN Board from the WLAN socket. NOTE: When reattaching the antennas, ensure the cables are tucked into the chassis to prevent damage. Chapter 3...
Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 24. 2. Remove the one (1) screw securing the HDD module. Step Size Quantity Screw Type HDD Module M2.5*5 3. Using the pull-tab, slide the HDD Module in the direction of the arrow to disconnect the interface. Chapter 3...
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4. Lift the HDD Module clear of the HDD bay. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. 5. Remove the four (4) screws (two each side) securing the hard disk to the carrier. Step Size Quantity...
Removing the Keyboard 1. See “Removing the Keyboard” on page 33. 2. Disengage the five (5) keyboard latches as shown. 3. Pry up the centre of the Keyboard to disengage the latches. 4. Move the keyboard towards the LCD to expose the FFC connector. Chapter 3...
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5. Open the locking latch and disconnect the FFC from the mainboard. 6. Lift the keyboard clear of the Upper Cover. Chapter 3...
Removing the Upper Cover 1. See “Removing the Keyboard” on page 33. 2. Turn the computer over. Remove the twelve (12) screws on the bottom panel. Step Size Quantity Screw Type Upper Cover M2.5*8 (red callout) M2.5*5 (green callout) 3. Turn the computer over. Disconnect the following four (4) cables from the Mainboard. Chapter 3...
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4. Release the locking latch on A and remove the FFC cable as shown. 5. Release the locking latch on B and remove the FFC cable as shown. 6. Release the locking latch on C and remove the FFC cable as shown. NOTE: Use the pull-tabs on FFCs whenever available to prevent damage.
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7. Remove the five (5) screws from the top panel. Step Size Quantity Screw Type Upper Cover M2.5*5 8. Starting at the rear left side of the cover, pry apart the Upper and Lower Covers as shown. Work along the back edge of the casing to the right as shown, then lift the Upper Cover clear of the Lower Cover.
Removing the Power Board 1. See “Removing the Upper Cover” on page 35. 2. Remove the two screws securing the Power Board to the Upper Cover. Step Size Quantity Screw Type Power Board M2*3 3. Using a flat plastic tool, lift the Power Board clear of the Upper Cover as shown. 4.
Removing the TouchPad Module 1. See “Removing the Upper Cover” on page 35. 2. Lift the FFC to detach the adhesive securing the cable to the Upper Cover. 3. Release the FFC locking latch and disconnect the TouchPad FFC from the cover. Chapter 3...
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4. Remove the four (4) screws from TouchPad bracket. Step Size Quantity Screw Type TouchPad Bracket M2*3 5. Lift the rear edge of the TouchPad bracket first to clear the securing clips and remove it as shown. Chapter 3...
Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 35. 2. Remove the adhesive tape covering the Bluetooth Module 3. Remove the Bluetooth Module from the chassis. 4. Disconnect the Bluetooth cable from the module. Chapter 3...
Removing the USB Board 1. See “Removing the Upper Cover” on page 35. 2. Unlock the USB Board FFC and remove it from the mainboard. 3. Peel back the USB Board FFC to disengage the FFC from the chassis. 4. Remove the USB Board from the chassis. Chapter 3...
Removing the RJ45 Board 1. See “Removing the Upper Cover” on page 35. 2. Remove the adhesive tape covering the white WLAN Antenna cable. 3. Pull the white WLAN Antenna cable through the mainboard. 4. Remove the one (1) screw. Step Size Quantity...
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5. Lift the RJ45 Board out of chassis and turn it over. 6. Remove the adhesive tape holding the RJ45 cable in place and remove the cable. Chapter 3...
Removing the Mainboard 1. See “Removing the Bluetooth Module” on page 41. 2. See “Removing the USB Board” on page 42. 3. See “Removing the RJ45 Board” on page 43. 4. Disconnect the speaker cable. 5. Disconnect the microphone cable. 6.
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7. Lift out the DC-In connector. 8. Lift the DC-In cable out of the cable channel. Chapter 3...
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9. Remove the five (5) securing screw from the Mainboard. Step Size Quantity Screw Type Mainboard M2.5*4 (red callout) M2.5*3 (green callout) 10. Lift the mainboard from the chassis, right edge first, and place it on a clean, dust-free surface. Chapter 3...
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11. Disconnect the Bluetooth cable from the mainboard and remove. 12. Disconnect the DC-In cable from the mainboard and remove. 13. Lift up the adhesive tape covering the RJ45 cable connector. Chapter 3...
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14. Disconnect the RJ45 cable from the mainboard. Chapter 3...
Removing the Thermal Module 1. See “Removing the Mainboard” on page 45. 2. Turn the Mainboard over to access the Thermal Module. Disconnect the fan cable. 3. Remove the four securing screws (in reverse numerical order from screw 4 to screw 1) from the Thermal Module.
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4. Using both hands, lift the Thermal Module clear of the Mainboard. Chapter 3...
Removing the CPU IMPORTANT: The pins on the underside of the CPU are very delicate. If they are damaged, the CPU may malfunction. Place the CPU on a clean, dry surface when it is not installed. 1. See “Removing the Thermal Module” on page 50. 2.
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Removing the RTC Battery IMPORTANT:Follow local regulations for disposal of all batteries. The RTC Battery is soldered to the Mainboard. To replace the battery, solder the new battery to the +/- connections. The RTC battery has been highlighted with the yellow circle as shown in the previous NOTE: image.
Removing the LCD Module 1. See “Removing the Mainboard” on page 45. 2. Remove the LVDS and Microphone Cables from the cable guide as shown. 3. Disengage the black WLAN Antenna from the cable channel. 4. Rest the computer flat on the LCD and pull the black WLAN Antenna cable through the chassis. Chapter 3...
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5. Release the black WLAN Antenna cable from the cable guide as shown and remove the adhesive tape. 6. Remove the black WLAN Antenna cable from the remaining cable clips. 7. Remove the six (6) screws from the hinges. Step Size Quantity Screw Type...
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8. Lift the LCD Module clear of the Upper Cover. Chapter 3...
Removing the Speaker Modules 1. See “Removing the Mainboard” on page 45. 2. Remove the adhesive tape from the Speaker cable. 3. Remove the Speaker cable from the cable channel. Ensure that the cable is free from all cable clips. 4.
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5. Lift the Speaker clear of the Upper Cover, left side first as shown. Chapter 3...
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 54. 2. Remove the two (2) screw caps and screws. Step Size Quantity Screw Type LCD Bezel M2.5*3 3. Starting from the top edge of the bezel, pry the bezel upwards and away from the panel. Work along the right side toward the top of the bezel, prying the covers apart.
Removing the Camera Module 1. See “Removing the LCD Bezel” on page 60. 2. Use a flat plastic tool to lift the Camera from the LCD cover. 3. Lift the camera away from the cover and disconnect the camera cable. Chapter 3...
Removing the LCD Panel 1. See “Removing the Camera Module” on page 61. 2. Remove the four (4) securing screws from the LCD Panel. Step Size Quantity Screw Type LCD Panel M2.2*3 3. Remove the adhesive strip holding the cables in place. 4.
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5. Remove the camera cable from the cable guides. 6. Lift the LCD Panel clear of the module. Chapter 3...
Removing the LVDS Cable 1. See “Removing the LCD Panel” on page 62. 2. Turn the LCD panel over to expose the rear. Detach the adhesive protector. 3. Disconnect the LVDS cable from the LCD Panel. Removing the Microphone Cable 1.
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3. Remove the microphone cable from the cable channel. 4. Remove the microphone cable from the upper cover. Chapter 3...
Removing the Antennas 1. See “Replacing the Microphone Cable” on page 70. 2. Remove the adhesive strips holding the left antenna cable in place. Ensure the cable is free from obstructions. 3. Remove the cable from the remaining cable guides. 4.
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5. Remove the adhesive strips holding the right antenna cable in place. Ensure the cable is free from obstructions. 6. Remove the cable from the cable channel. Ensure that the cable is free from all cable clips and adhesive strips. 7.
LCD Module Reassembly Procedure Replacing the Antennas 1. Replace the right Antenna as shown. 2. Run the cable down the side of the LCD Module using all available clips. 3. Place adhesive foil tabs over the antenna to secure it. Chapter 3...
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4. Replace the left Antenna as shown. 5. Run the cable along the corner of the LCD Module using all available clips. 6. Run the cable along the cable channel as shown, using all available cable clips and adhesive. Chapter 3...
Replacing the Microphone Cable 1. Place the microphone cable into the cable channel. 2. Place the microphone into the upper cover and apply pressure to set the adhesive. Replacing the LCD Panel 1. Connect the LCD cable to the panel connector as 2.
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3. Place the LCD Panel in the LCD Module, top edge first, and place the camera cable into the cable guides. IMPORTANT: Ensure that the LCD power cable passes through the hinge well and is not trapped under the panel. 4.
6. Replace the four (4) securing screws to secure the LCD Panel. Step Size Quantity Screw Type LCD Panel M2.2*3 Replacing the Camera Module 1. Connect the cable to the camera module. 2. Place the camera in the LCD Module. Chapter 3...
Replacing the LCD Bezel 1. Replace the bezel and press down until there are no gaps between the bezel and the LCD Module. IMPORTANT: Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel. 2.
Main Module Reassembly Procedure Replacing the Speaker Modules 1. Place the Speakers into the chassis as shown. 2. Replace the three (3) securing screws to the Left and Right Speaker Modules. Step Size Quantity Screw Type Left Speaker M2.5*3 Module Chapter 3...
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3. Place the Speaker cable into the cable channel. 4. Replace the adhesive tape onto the Speaker cable. Replacing the LCD Module 1. Place the LCD Module into of the chassis as shown. Chapter 3...
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2. Replace the six (6) screws to secure the hinges. Step Size Quantity Screw Type LCD Module M2.5*5 3. Place the black WLAN Antenna cable into the cable clips as shown. Chapter 3...
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4. Place the black WLAN Antenna cable from the cable guide as shown and secure it with adhesive tape. 5. Rest the computer flat on the LCD and push the black WLAN Antenna cable through the chassis. 6. Place the black WLAN Antenna through the cable channel. Chapter 3...
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7. Place the LVDS and Microphone Cables into the cable guide as shown. Chapter 3...
Replacing the RTC Battery IMPORTANT:Follow local regulations for disposal of all batteries. To replace the RTC battery, solder the new battery to the +/-connections. Chapter 3...
Replacing the CPU IMPORTANT: The pins on the underside of the CPU are very delicate. If they are damaged, the CPU may malfunction. 1. Place the CPU onto the socket as shown, making sure to keep the CPU horizontal and lining up the guide markers as indicated.
Replacing the Thermal Module IMPORTANT: Apply a suitable thermal grease and ensure all heat pads are in place before replacing the Thermal Module. The following thermal grease types are approved for use: • Silmore GP50 • Honeywell • Jet Motor 7762 The following thermal pads are approved for use: •...
Replacing the Mainboard 1. Connect the RJ45 cable to the mainboard. Chapter 3...
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2. Replace the adhesive tape to secure the RJ45 cable connector. 3. Connect the DC-In cable to the mainboard. 4. Connect the Bluetooth cable to the mainboard. Chapter 3...
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5. Place the mainboard into the chassis left edge first, and then lower into position as shown. 6. Replace the five (5) securing screws to the Mainboard. Step Size Quantity Screw Type Mainboard M2.5*4 (red callout) M2.5*3 (green callout) Chapter 3...
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7. Place the DC-In cable into the cable channel. 8. Replace the DC-In connector. 9. Connect the LVDS cable. Chapter 3...
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10. Connect the microphone cable. 11. Connect the speaker cable. Replacing the RJ45 Board 1. Replace the RJ45 cable and secure the connector with the adhesive tab as shown. Chapter 3...
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2. Turn the RJ45 Board over and place it in the chassis. 3. Replace the one (1) screw. Step Size Quantity Screw Type RJ45 Board M2.5*3 4. Insert the white WLAN Antenna cable through the mainboard. Chapter 3...
5. Attach the white antenna cable with adhesive tape to hold it in place. Replacing the USB Board 1. Place the USB Board into the chassis. 2. Connect the USB Board FFC to the mainboard connector and lock it. Chapter 3...
Replacing the Bluetooth Module 1. Connect the Bluetooth cable to the module. 2. Place the Bluetooth Module into the chassis. 3. Secure the Bluetooth Module with adhesive tape as shown. Chapter 3...
Replacing the TouchPad Module 1. Place the rear edge of the TouchPad bracket onto the upper cover and lower into place. 2. Replace the four (4) screws to TouchPad bracket. Step Size Quantity Screw Type TouchPad Bracket M2*3 3. Connect the TouchPad FFC and secure the locking latch. Chapter 3...
4. Press down to secure the FFC to the Upper Cover. Replacing the Power Board 1. Insert the Power Board FFC through the upper cover. 2. Lower the Power Board onto the Upper Cover as shown. Chapter 3...
3. Replace the two screws to secure the Power Board to the Upper Cover. Step Size Quantity Screw Type Power Board M2*3 Replacing the Upper Cover 1. Lower the upper cover into place and apply slight pressure along the edges to secure the clasps. Chapter 3...
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2. Replace the five (5) screws to secure the upper cover. Step Size Quantity Screw Type Upper Cover M2.5*5 3. Connect the following three cables from the Mainboard. Chapter 3...
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4. Connect the FFC at C as shown and secure the locking latch. 5. Connect the FFC at B as shown and secure the locking latch. 6. Connect the FFC at A as shown and secure the locking latch. Chapter 3...
7. Turn the computer over. Replace the twelve (12) screws on the bottom cover. Step Size Quantity Screw Type Upper Cover M2.5*8 (red callout) M2.5*5 (green callout) Replacing the Keyboard 1. Place the keyboard onto the upper cover and connect and lock the FFC. Chapter 3...
2. Move the keyboard towards the touchpad, and insert the latches at the edge of the keyboard into the slots in the upper cover. 3. Apply gentle pressure to secure the five (5) keyboard latches as shown. Replacing the Hard Disk Drive Module 1.
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2. Replace the four (4) screws (two each side) securing the hard disk to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3 3. Place the HDD Module into of the HDD bay connector edge first, then lower into place. Chapter 3...
4. Replace the one (1) screw to secure the HDD. Step Size Quantity Screw Type HDD Module M2.5*5 Replacing the WLAN Module 1. Place the WLAN Board into the WLAN socket. Chapter 3...
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2. Replace the one (1) screws to secure the WLAN Board. Step Size Quantity Screw Type WLAN Module M2*3 3. Connect the antenna cables to the WLAN Board. NOTE: Cable placement is Black to the MAIN terminal (next to DIMM modules) and White to the AUX terminal (closest to edge of unit).
Replacing the DIMM Modules 1. Place the DIMM module into the DIMM socket. 2. Apply pressure to set the DIMM module in place. 3. Repeat steps for the second DIMM module if present. Replacing the Optical Drive Module 1. Replace the ODD bezel by inserting the latch as shown and then rotating the bezel in to secure it in place. Chapter 3...
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2. Replace the ODD bracket and replace the two (2) screws to secure it in place. Step Size Quantity Screw Type ODD Bracket M2*3 3. Place the optical drive module into the chassis and push it into place. Chapter 3...
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4. Replace the one (1) screw to secure the ODD module in place. Step Size Quantity Screw Type ODD Module M2.5*5 Chapter 3...
Replacing the Lower Cover 1. Carefully place the bottom cover back edge first and lower into place. 2. Replace the two (2) screws to secure the lower cover. Step Size Quantity Screw Type Lower Covers M2.5*5 Replacing the Dummy Card 1.
Replacing the Battery Pack 1. Slide and hold the battery release latch (1), then slide the battery pack into the main unit (2). 1. Slide the battery lock in the direction shown to secure the battery. Chapter 3...
Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure that the internal display is selected.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 20. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: •...
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows Vista Startup Repair Utility: insert the Windows Vista Operating System DVD in the ODD and restart the computer.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: •...
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Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
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Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.
Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
Issue” on page 96.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
Post Codes These tables describe the POST codes and descriptions during the POST. Post Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F 0x40 - 0x6F 0x10 - 0x3F 0xA0 - 0xBF 0xC0 - 0xCF 0x51 – 0x55 0xE1 –...
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Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_PROGRAM_CLOCK_GEN Clock Generator Initialization PEI_IGD_EARLY_INITIAL Internal Graphic device early Initialization PEI_HECI_INIT HECI Initialization PEI_WATCHDOG_INIT Watchdog timer Initialization PEI_MEMORY_INIT Memory Initial for Normal boot. PEI_MEMORY_INIT_FOR_CRISIS Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL Simple Memory test PEI_TXTPEI TXT function early Initialization PEI_SWITCH_STACK...
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Functionality Name (Include\ Phase PostCode Description PostCode.h) DXE_SMM_CONTROLER_INIT Setup SMM Control service DXE_LEGACY_INTERRUPT Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE ACPI Table Initialization DXE_SB_DISPATCH Setup SB SMM Dispatcher service...
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Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_END_OF_BOOT_SELECTION End of boot selection BDS_ENTER_SETUP Enter Setup Menu BDS_ENTER_BOOT_MANAGER Enter Boot manager BDS_BOOT_DEVICE_SELECT Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO Shadow Misc Option ROM BDS_ACPI_S3SAVE Save S3 resume required data in BDS_READY_TO_BOOT_EVENT Last Chipset initial before boot to BDS_GO_LEGACY_BOOT...
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SMM Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code SMM_IDENTIFY_FLASH_DEVICE 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT 0xA2 SMM service initial SMM_ACPI_ENABLE_START 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK 0xA1 Enter S1 SMM_S3_SLEEP_CALLBACK 0xA3...
Clearing Password Check and BIOS Recovery This section provides you with the standard operating procedures of clearing password and BIOS recovery for eMachine HM70-MV. The machine provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Steps for Clearing BIOS Password Check If users set BIOS Password (Supervisor Password and/or User Password) for a security reason, BIOS will ask...
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft Windows 7 Environment Test ® ® Vendor Type Description Part No. A cover 9999995 ONE TIME Aluminum Aluminum LZ.21000.006 VENDER Adapter 10001023 LITE-ON Adapter LITE-ON 65W 19V 1.7x5.5x11 AP.06503.024 Yellow PA-1650-22AC LV5 LED LF 10001023 LITE-ON Adapter LITE-ON 65W 19V 1.7x5.5x11 AP.06503.029 Yellow PA-1650-69AW, LV5, Low profile LED 10001023 LITE-ON...
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Vendor Type Description Part No. 60002162 SIMPLO 6CELL3.0 Battery SIMPLO AS10H Li-Ion 3S2P BT.00607.133 SAMSUNG 6 cell 6000mAh Main COMMON ID:AS10H7E Bluetooth 10001018 HON HAI BT 3.0 Foxconn Bluetooth BRM 2046 BT3.0 BH.21100.008 (T60H928.33) f/w:861 10001018 HON HAI BT 3.0 Foxconn Bluetooth ATH AR3011 (BT3.0) BH.21100.009 10001018 HON HAI...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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Index Antennas EasyTouch Failure Removing External Module Disassembly Replacing Flowchart Battery Features Replacing FRU (Field Replaceable Unit) List Battery Pack Removing BIOS Hard Disk Drive ROM type Removing vendor Replacing Version HDTV Switch Failure 17–?? BIOS Utility Hibernation mode Navigating hotkey Board Layout Hot Keys...
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LCD Failure Panel LCD Module Bottom Removing PC Card Replacing Power Board LCD Module Disassembly Removing Flowchart Replacing LCD Module Reassembly Procedure Power On Failure LCD Panel Removing Replacing 77, 78 Replacing Left Speaker Module Right Speaker Module Removing Replacing Replacing RTC Battery Lower Covers...
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Other Failures Power On Thermal Unit TouchPad WLAN Undetermined Problems Upper Cover Removing Replacing utility 17–?? BIOS Windows 2000 Environment Test Wireless Function Failure WLAN Module Removing Replacing...