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Troubleshooting
Problem
The anti-bark device doesn't spray
when your dog barks.
Solution
The spray reservoir is empty. Refill it with citronella.
Steady the device on a flat surface with the fill port facing up.
Turn the spray can upside down and place the nozzle in the fill port.
Using firm pressure, push down on the spray can and hold for 15
seconds. Repeat and hold for an additional 5 seconds to fully fill the
reservoir. You don't need to worry about overfilling. Once the pres-
sure in the reservoir equals the pressure in the can, the gas will
stop flowing. If spray is escaping while you're attempting to fill
the device, the reservoir is not filling. Increase the downward
pressure on the refill can to insure a good seal. Escaping spray
does not indicate a full reservoir.
Solution
Check the battery.
The most common reason a receiver device stops working is a dead
battery. When the battery is in and the device is ON, it's 'listening'
whether on your dog or not. To extend battery life, be sure to turn OFF
the device every time you remove the collar from your dog.
Because the batteries are so small, it's easy to put them in back-
wards. Make sure the + on the battery lines up with the + in the
battery compartment.
Occasionally newly purchased batteries may have weakened or
actually expired while "on the shelf." We recommend trying several
different batteries before concluding the battery is not the problem.
Problem
The anti-bark device sprays when you
blow into the microphone, but it won't
spray when your dog barks.
Solution
Check the fit of the collar.
A strap that is fit too tightly will not allow the sound waves to be
picked up by the microphone. A strap that is fit too loosely may be
too far from your dog's mouth to pick up the sound. Gravity should
keep the spray device centered near your dog's Adam's apple.
Solution
Prevent your dog's long hair from blocking the microphone.
• Try tying a bandanna around your dog's neck and then
place the Gentle Spray Collar over it.
• Clip the hair a bit shorter in the neck area.
• Use hair bands to hold hair away from the microphone.
Problem
The anti-bark device sprays when your
dog is not barking.
Solution
Remove all other collars when using the anti-bark device.
Jangling of dog tags, chains and buckles can sometimes cause the
device to spray at inappropriate times.
Solution
Check the fit of the collar.
The collar may be fit too loosely and is picking up other sounds.
The Gentle Spray Anti-Bark device is patent protected under U.S. Patent Nos. 4,627,385 & 5,046,453
and marketed under license from Multi-Vet Ltd.
trademarks of Premier Pet Products, LLC.
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Gentle Spray and Gentle Leader are registered
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