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TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with
any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website (www.monoprice.com)
during regular business hours, 7 days a week. You can also get assistance through email by
sending a message to tech@monoprice.com
TROUBLESHOOTING
Following are some sample problems and potential solutions to those problems.
Q1: The light does not turn on and the menu will not display.
A1: Check the power cable to ensure it is properly plugged in. Check the source power
outlet by plugging in a different device. Check to ensure that the fuse has not blown.
Q2: The light will not turn on, but the menu does display.
A2: Using the menu, select the LED mode and set the value to on.
Q3: The light does not respond to DMX commands.
A3: Ensure that the light is set to DMX mode with a valid DMX address. Check for address
conflicts with other devices. Check the cabling to ensure that there is continuity between the
light and the DMX controller. Verify that there is a terminator at the end of the chain. Verify
that the DMX controller is operating properly with another DMX device.
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