Guarantee And Returns - BT 7000 User Manual

Guarantee and returns

Cleaning
Your BT Video Baby Monitor 7000 units have a durable plastic
casing that should keep their colour and finish for many years.
To clean, use only a soft cloth slightly dampened with water or
a mild soap. Do not use too much water or cleaning solvents.
Guarantee
Your BT Video Baby Monitor 7000 is guaranteed for 12
months from the date you bought it. Subject to the terms
listed below, the guarantee covers the repair of – or at BT's
or its agent's discretion, the option to replace – the BT Video
Baby Monitor 7000 or any part of it which is faulty or below
standard, or as a result of inferior workmanship or materials.
Products over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that occur within
the 12-month guarantee period
• proof of purchase is needed
• the equipment is returned to BT or its agent as instructed
• this guarantee doesn't cover the batteries and any faults
or defects caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any attempt at
adjustment or repair other than through approved agents
• this guarantee doesn't affect your statutory rights.
Need some help? Call 0808 100 6554* or go to bt.com/producthelp
Within the 12-month guarantee period
Before returning your equipment, please read Help
and troubleshooting starting on page 33 or contact us
on 0808 100 6554*. There's also more help at
bt.com/producthelp.
In the unlikely event of a defect, we'll issue a Fault Reference
Authorisation (FRA) number and instructions for replacement
or repair. You'll need the FRA number when returning the
product. This doesn't affect your statutory rights.
Outside of the 12-month guarantee period
If your equipment needs repair after the guarantee period
or if you need technical assistance outside of the 12-month
guarantee period, call BT's approved technical support agent,
Discount Communications Ltd on 0800 980 8999.
Returning your product
If you call us and we can't fix your problem, we'll give you a
Fault Reference Authorisation (FRA) number and ask you to
return the equipment to where you bought it. If possible,
please pack the equipment in its original packaging. Please
remember to include all parts, including cables and batteries.
For guarantee purposes, proof of purchase is needed –
so please keep your receipt.
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