Before requesting support, please try to reproduce and isolate the problem.
When you contact the Customer Care Center, be ready to provide the
following information:
• The name of your service provider.
• The actual error message or problem you are experiencing.
• The steps you took to reproduce the problem.
• The phone's electronic serial number (ESN).
To find the ESN:
a. Remove the battery.
b. Locate the white label on the back of the phone. Your phone's 11-digit
ESN begins with "D" and is located under the bar code on the label.
110
Getting Help