Troubleshooting - LG SoundPlate 340 Owner's Manual

Troubleshooting

PROBLEM
The unit does not
work properly.
No Power
No sound
The remote control
does not work
properly.
The AUTO POWER
on/off function does
not work.
LG Sound Sync does
not work.
LAP340-NB_DGBRLLF_ENG.indd 19
y Turn off the power of this unit and the connected external device (TV, Woofer,
DVD-player, Amplifier, etc.) and turn it on again.
y Disconnect the power cord of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and then try connecting again.
y The power cord is unplugged.
Plug in the power cord.
y Check the condition by operating other electronic devices.
y Incorrect input source is selected.
Check the input source and select the correct input source.
y The mute function is activated.
Press i or adjust the volume level to cancel the mute function.
y When you are using connection with a external device (set top box, Bluetooth
device etc.), adjust volume level of the device.
y The remote control is too far from the unit.
Operate the remote control within about 7 m.
y There is an obstacle in the path of the remote control and the unit.
Remove the obstacle.
y The battery in the remote control is exhausted.
Replace the battery with new one.
y Check connection of the external device such as TV, DVD/Blu-Ray player or
Bluetooth device.
y Depending on the connected device, this function may not operate.
y Check the status of AUTO POWER ON/OFF switch on the rear panel of the unit.
y Check whether your LG TV supports LG Sound Sync.
y Check connection of LG Sound Sync (Optical or wireless).
y Check sound setting of your TV and this unit.
CAUSE & CORRECTION
Troubleshooting 19
2014-08-11 12:26:44
3