Ctera C400 User Manual
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Ctera C400 User Manual

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User Guide
CTERA C-Series
July 2013
Version 4.0

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Summary of Contents for Ctera C400

  • Page 1 User Guide CTERA C-Series July 2013 Version 4.0...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on part of CTERA Networks Ltd. CTERA, C200, C400, C800, P1200, CloudPlug, NEXT3, Cloud Attached Storage, and Virtual Cloud Drive are trademarks, service marks, or registered trademarks of CTERA Networks Ltd.
  • Page 3 This product contains no user-serviceable parts. Repair, maintenance and servicing of this appliance are to be carried out only by qualified CTERA personnel. This product may only be used for the applications described in the user guide, and only in connection with accessories which have been approved by CTERA.

  • Page 5: Table Of Contents

    Technical Specifications ------------------------------------------------------------------------------- 19 Requirements ------------------------------------------------------------------------------------------- 20 Installing the CTERA C400 ---------------------------------------------------------------------------- 21 Installing a SATA Hard Drive in the CTERA C400 ------------------------------------------------ 21 Removing a SATA Hard Drive from the CTERA C400 ------------------------------------------- 23 Connecting USB Drives -------------------------------------------------------------------------------- 23...
  • Page 6 Contents Removing a SATA Hard Drive from the CTERA C800 ------------------------------------------- 33 Connecting USB Drives -------------------------------------------------------------------------------- 34 Hot Swapping Power Supplies ----------------------------------------------------------------------- 34 Muting the Power Supply Alarm -------------------------------------------------------------------- 34 Getting Started ---------------------------------------------------------------------------------------- 35 Connecting to the Web Interface ------------------------------------------------------------------- 35...
  • Page 7 Collaborating on Projects ---------------------------------------------------------------------------- 140 Accessing Network Shares -------------------------------------------------------------------------- 146 Using Cloud Backup --------------------------------------------------------------------------------- 151 About the CTERA Cloud Backup Service --------------------------------------------------------- 151 Workflow ------------------------------------------------------------------------------------------------ 154 Selecting Files and Folders for Cloud Backup --------------------------------------------------- 155 Working with Backup Sets --------------------------------------------------------------------------- 156...
  • Page 8 Agent Licensing ---------------------------------------------------------------------------------------- 216 Workflow ------------------------------------------------------------------------------------------------ 216 Downloading and Installing CTERA Agent ------------------------------------------------------- 217 Configuring Global Settings for All CTERA Agents --------------------------------------------- 220 Opening the CTERA Agent Manager -------------------------------------------------------------- 230 Configuring the Agent -------------------------------------------------------------------------------- 231 Selecting Files and Folders for File-Level Backup ---------------------------------------------- 240...
  • Page 9 Updating the Firmware ------------------------------------------------------------------------------ 325 Exporting and Importing CTERA Appliance Settings ------------------------------------------ 328 Viewing Attached UPS Device Details ------------------------------------------------------------ 330 Resetting the CTERA Appliance to Its Default Settings --------------------------------------- 331 Restarting the CTERA Appliance ------------------------------------------------------------------- 332 Shutting Down the CTERA Appliance ------------------------------------------------------------- 333...
  • Page 10 Contents Legal Information ------------------------------------------------------------------------------------ 335 CTERA End User License Agreement -------------------------------------------------------------- 335 CTERA Limited Hardware Warranty --------------------------------------------------------------- 339 GNU GENERAL PUBLIC LICENSE -------------------------------------------------------------------- 339 GNU GENERAL PUBLIC LICENSE 3 ------------------------------------------------------------------ 342 Apache License ----------------------------------------------------------------------------------------- 349 Declaration of Conformity --------------------------------------------------------------------------- 351...

  • Page 11: Introduction

    The CTERA appliances covered in this guide include the CTERA C200, C400, and C800. Combining the functionalities of a standalone Network Attached Storage (NAS) device, file server, and backup tape drive in a single appliance, the CTERA appliance allows you to do all of following:...

  • Page 12: Contacting Technical Support

    Web browser. Once installed, the CTERA appliance can easily be controlled using an intuitive Web-based interface or managed centrally through the CTERA Portal.

  • Page 13: Ctera C200 Specifications And Installation

    Technical Specifications -------------------------------------------------------------------------------------------- 8 Requirements --------------------------------------------------------------------------------------------------------- 9 Installing the CTERA C200 ---------------------------------------------------------------------------------------- 10 Installing a SATA Hard Drive in the CTERA C200 ------------------------------------------------------------ 11 Removing a SATA Hard Drive from the CTERA C200 ------------------------------------------------------- 12 Connecting USB Drives -------------------------------------------------------------------------------------------- 13...

  • Page 14: Rear Panel

    CTERA C200 Specifications and Installation Rear Panel Network and power connections are made via the appliance's rear panel. CTERA C-Series User Guide...
  • Page 15 A button used for restarting the appliance or resetting it to its default settings. For information, see Restarting the CTERA Appliance (on page 332) and Resetting the CTERA Appliance to Its Default Settings (on page 331). Two USB 2.0 ports used for connecting USB drives.

  • Page 16: Front Panel

    CTERA C200 Specifications and Installation Front Panel The C200's front panel includes a set of LEDs that indicate the C200's current status. CTERA C-Series User Guide...
  • Page 17 A link has been established for the LAN port. Blinking Data is being transmitted or received. Cloud The appliance is connected to the CTERA Portal. Blinking slowly The appliance is resolving the CTERA Portal address. Blinking fast The appliance is connecting to the CTERA Portal.

  • Page 18: Technical Specifications

    CTERA C200 Specifications and Installation Technical Specifications Software Features Table 3: Software Features Feature Description CTERA Agents 20 Workstation Agent licenses included Additional Workstation/Server Agent licenses available Supported File Systems EXT3, NEXT3™, FAT32, NTFS, ExFAT Supported File Sharing Protocols CIFS (Windows File Sharing), NFS, FTP, WebDAV, RSync, AFP...

  • Page 19: Requirements

    Adobe Flash Player Opening Ports on Your Firewall In order to back up roaming PCs and remote offices outside your network using the CTERA Agent, you must open your firewall for the network where the CTERA appliance is located, to allow incoming TCP ports 995 and 873 to the CTERA appliance.

  • Page 20: Installing The Ctera C200

    To install the CTERA C200 Install at least one hard drive in the appliance. See Installing a SATA Hard Drive in the CTERA C200 (on page 11). Connect one end of the Ethernet cable to the LAN port, and connect the other end to your Ethernet LAN switch or router.

  • Page 21: Installing A Sata Hard Drive In The Ctera C200

    Warning If you need to unplug the appliance, you must first shut it down as described in Shutting Down the CTERA Appliance (on page 333). Failure to do so could result in data loss. Installing a SATA Hard Drive in the CTERA C200...

  • Page 22: Removing A Sata Hard Drive From The Ctera C200

    The cover should click into place. Removing a SATA Hard Drive from the CTERA C200 If you want to remove a hard drive safely while the appliance is on, use the Safe Removal procedure described in Safely Removing Hard Drives (on page 84).

  • Page 23: Connecting Usb Drives

    CTERA C200 Specifications and Installation Connecting USB Drives If desired, you can connect a USB drive to the appliance. To connect a USB drive to the appliance Connect one end of a USB cable into the USB drive. Connect the other end of the USB cable to the appliance's USB port.

  • Page 25: Ctera C400 Specifications And Installation

    This chapter describes the following: The CTERA C400 package contents, hardware, and specifications. CTERA C400 installation Hard drive installation and removal The specifications in this chapter relate to the hardware model: CTERA C400-1. In This Chapter Package Contents --------------------------------------------------------------------------------------------------- 15 Rear Panel ------------------------------------------------------------------------------------------------------------ 16...

  • Page 26: Rear Panel

    CTERA C400 Specifications and Installation Rear Panel Network and power connections are made via the appliance's rear panel. CTERA C-Series User Guide...
  • Page 27 CTERA C400 Specifications and Installation The appliance rear panel contains the following elements: Table 6: C400 Rear Panel Elements Element Description A serial (RS-232) console port used for connecting to the appliance console. The console can be used for advanced troubleshooting and maintenance operations.

  • Page 28: Front Panel

    CTERA C400 Specifications and Installation Front Panel The C400's front panel appears as follows: The front panel's interior contains the following elements: Table 7: C400 Front Panel Interior Elements Element Description Disk Tray 1-4 Four disk trays for installing hard drives.

  • Page 29: Technical Specifications

    CTERA C400 Specifications and Installation Blinking (Red) RAID array failure POWER A LED indicating whether the appliance is operational: State Explanation On (Green) The appliance is on. The appliance is off. Technical Specifications Software Features Table 8: Software Features Feature...

  • Page 30: Requirements

    Adobe Flash Player Opening Ports on Your Firewall In order to back up roaming PCs and remote offices outside your network using the CTERA Agent, you must open your firewall for the network where the CTERA appliance is located, to allow incoming TCP ports 995 and 873 to the CTERA appliance.

  • Page 31: Installing The Ctera C400

    To install the CTERA C400 Install at least one hard drive in the appliance. See Installing a SATA Hard Drive in the CTERA C400 (on page 21). Connect one end of the Ethernet cable to the LAN0 port, and connect the other end to your Ethernet LAN switch or hub.
  • Page 32 CTERA C400 Specifications and Installation The disk tray lever pops out. Pull the lever outwards to remove the disk tray from the C400. Place the hard drive in the empty disk tray. Flip over the disk tray, and use the supplied mounting screws to secure the hard drive in the disk tray.

  • Page 33: Removing A Sata Hard Drive From The Ctera C400

    Press the disk tray's Tray Open Button. The disk tray lever pops out. Pull the lever outwards to remove the disk tray from the C400. Flip over the disk tray, and remove the mounting screws from the disk tray. Remove the hard drive from the disk tray.

  • Page 35: Ctera C800 Specifications And Installation

    Technical Specifications ------------------------------------------------------------------------------------------ 29 Requirements ------------------------------------------------------------------------------------------------------- 30 Installing the CTERA C800 ---------------------------------------------------------------------------------------- 31 Installing a SATA Hard Drive in the CTERA C800 ------------------------------------------------------------ 32 Removing a SATA Hard Drive from the CTERA C800 ------------------------------------------------------- 33 Connecting USB Drives -------------------------------------------------------------------------------------------- 34...

  • Page 36: Rear Panel

    CTERA C800 Specifications and Installation Rear Panel Network and power connections are made via the appliance's rear panel. The appliance rear panel contains the following elements: Table 11: C800 Rear Panel Elements Element Description Device Power LED A LED indicating whether the appliance is operational:...

  • Page 37: Front Panel

    CTERA C800 Specifications and Installation PSU Handles A handle for each power supply, enabling one to remove it. Mute Alarm If both power supplies are installed, and one of the power supplies fails or loses power, an alarm signal will sound. Press this button to mute the power supply alarm.
  • Page 38 CTERA C800 Specifications and Installation The front panel's interior contains the following elements: Table 12: C800 Front Panel Interior Elements Element Description Disk Tray 1-8 Eight disk trays for installing hard drives. Tray Open Button Each disk tray has a Tray Open Button, which serves the following purposes: Indicates whether the disk tray is locked.

  • Page 39: Technical Specifications

    CTERA C800 Specifications and Installation Technical Specifications Software Features Table 13: Software Features Feature Description CTERA Agents 50 Workstation Agent licenses included Additional Workstation/Server Agent licenses available Supported File Systems EXT3, NEXT3™, FAT32, NTFS, ExFAT Supported File Sharing Protocols CIFS (Windows File Sharing), NFS, FTP, WebDAV, RSync, AFP...

  • Page 40: Requirements

    Adobe Flash Player Opening Ports on Your Firewall In order to back up roaming PCs and remote offices outside your network using the CTERA Agent, you must open your firewall for the network where the CTERA appliance is located, to allow incoming TCP ports 995 and 873 to the CTERA appliance.

  • Page 41: Installing The Ctera C800

    IP address 192.168.192.5. Warning If you need to unplug the appliance, you must first shut it down as described in Shutting Down the CTERA Appliance (on page 333). Failure to do so could result in data loss. CTERA C-Series User Guide...

  • Page 42: Installing A Sata Hard Drive In The Ctera C800

    CTERA C800 Specifications and Installation Installing a SATA Hard Drive in the CTERA C800 To install a SATA hard drive If the desired disk tray's Tray Open Button indicates that the disk tray is locked (that is, the groove is horizontal), then unlock the disk tray by using one of the supplied disk tray keys to turn the groove until it is vertical.

  • Page 43: Removing A Sata Hard Drive From The Ctera C800

    Removing a SATA Hard Drive from the CTERA C800 If you want to remove a hard drive safely while the appliance is on, use the Safe Removal procedure described in Safely Removing Hard Drives (on page 84).

  • Page 44: Connecting Usb Drives

    Muting the Power Supply Alarm The CTERA C800 alerts you when a power supply fails or loses input power, by sounding an alarm. You can mute this alarm. To mute the power supply alarm On the C800's rear panel, press the Mute Alarm button.

  • Page 45: Getting Started

    Getting Started This chapter contains all the information you need in order to get started using your CTERA appliance. In This Chapter Connecting to the Web Interface ------------------------------------------------------------------------------- 35 Logging in to the Web Interface for the First Time --------------------------------------------------------- 37...

  • Page 46: Mac Os

    The Windows Components Wizard opens and makes the necessary configuration changes. The appliance now appears in the list of network places. Double-click on the icon named CTERA appliance. In Windows 8, Windows 7 and Vista, the icon is ; in Windows XP, it is After connecting, you can add a bookmark in your Web browser, for easy access to the appliance Web interface.

  • Page 47: Logging In To The Web Interface For The First Time

    Connect to the appliance Web interface as described in Connecting to the Web Interface (on page 35). Your Web browser displays the Welcome to CTERA page. In this page, you will choose log in credentials for the appliance administrator, the user you will use to manage the appliance.

  • Page 48: Logging In To The Web Interface

    Editing Users (on page 252). In the Email field, type the email address of the appliance administrator. Click Save. The Setup Wizard opens. Continue at Setting Up the CTERA CloudPlug. Logging in to the Web Interface To log in to the Web interface Connect to the appliance Web interface as described in Connecting to the Web Interface (on page 35).

  • Page 49: Using The Web Interface

    Otherwise, the Files tab appears displaying the File Manager. Using the Web Interface The appliance Web interface consists of the following elements: Tabs. Used for navigating between the appliance Web interface's tabs: Configuration, Files, and My Computers. CTERA C-Series User Guide...

  • Page 50: The Configuration Tab

    Navigation pane. Used for navigating between pages in the tab. Main frame. Displays information and controls for the menu section selected in the navigation pane. The Configuration tab is only visible to users who are members of the Administrators or Read Only Administrators user groups. CTERA C-Series User Guide...

  • Page 51: Opening Menu Sections

    When a table contains multiple pages, you can navigate between the pages by using the controls at the bottom of the table. To navigate between pages Do any of the following: To navigate to the next page, click CTERA C-Series User Guide...

  • Page 52: Refreshing Page And Table Contents

    The main frame contains a shortcut that enables you to quickly access the Home page from any other page in the appliance Web interface's Configuration tab. To quickly access the Home page In the top-left corner of the main frame, click The Home page appears. CTERA C-Series User Guide...

  • Page 53: The Files Tab

    For more information on the File Manager, see The File Manager (on page 277). The My Computers Tab The My Computers tab allows managing connected CTERA Agents. Users can view their own agents, and administrators can view all defined agents.

  • Page 54: Accessing Online Help

    To access online help Do one or more of the following: To view the CTERA appliance User Guide, in the status bar, click Help. This guide opens in a new window or tab. To view tooltips, in the main frame, mouse over the icon.
  • Page 55 Proposed Actions dialog box appears describing the changes. You can configure or modify storage settings later on. See Managing Storage (on page 63). Do the following: (Optional) To skip implementing the proposed configuration changes, click Skip these changes. CTERA C-Series User Guide...
  • Page 56 Select the Yes, I have a CTERA Portal account check box. In the Portal Address field, type the hostname of the CTERA Portal. In the Username field, type the user name for your CTERA Portal account. In the Password field, type the password for your CTERA Portal account.
  • Page 57 The Passphrase Strength field displays the passphrase's strength. Warning Your passphrase is completely confidential, and CTERA does not retain it online or offline. It is therefore important to keep this passphrase in a safe place, as there is no way of retrieving it if you lose it. Without this passphrase, you cannot access your files.

  • Page 58: Logging Out

    Logging Out To log out of the appliance Web interface In the status bar, click Logout. You are logged out of the appliance Web interface. You will be automatically logged out after a period of inactivity. CTERA C-Series User Guide...

  • Page 59: Using Cloud Services

    Using Cloud Services This chapter explains how to connect your appliance to cloud services. In This Chapter Connecting the Appliance to Your CTERA Portal Account ------------------------------------------------ 50 Viewing Service Information ------------------------------------------------------------------------------------- 51 Modifying Your Services Connection Settings --------------------------------------------------------------- 53 Reconnecting to Services ----------------------------------------------------------------------------------------- 54...

  • Page 60: Connecting The Appliance To Your Ctera Portal Account

    Using Cloud Services Connecting the Appliance to Your CTERA Portal Account To enjoy CTERA Cloud Attached Storage services, such as cloud backup, remote monitoring, and reporting, you need to connect the appliance to your CTERA portal account. To connect the appliance to your CTERA Portal account In the Configuration tab's navigation pane, click Cloud Services >...

  • Page 61: Viewing Service Information

    In the Username field, type the user name for your CTERA Portal account. In the Password field, type the password for your CTERA Portal account. Click Next. Your appliance connects to the CTERA Portal and is added to your CTERA Portal account. The Connect to Services Completed screen appears. Click Finish.
  • Page 62 Using Cloud Services The Cloud Services > Status page appears. The following information is displayed: CTERA C-Series User Guide...

  • Page 63: Modifying Your Services Connection Settings

    More Info Additional information about the subscription services. Modifying Your Services Connection Settings If you need to connect to a different CTERA Portal or enter new login credentials, you can do so using the following procedure. To modify your connection settings In the Configuration tab's navigation pane, click Cloud Services >...

  • Page 64: Reconnecting To Services

    Click Finish. Reconnecting to Services If the connection to the CTERA Portal is lost due to a connectivity failure, the appliance will automatically reconnect when it detects that the CTERA Portal is available. If desired, you can force the appliance to immediately try to reconnect.

  • Page 65: Accessing Your Ctera Portal Account

    The Cloud Services > Status page appears. Click My Account. The CTERA Portal opens in a new window, and you can log in and access your account. Using Remote Access Remote access is a cloud service that enables you to access the files on your appliance from anywhere, as well as to remotely administer your appliance via the Internet.

  • Page 66: Enabling/Disabling Remote Access

    Enabling/Disabling Remote Access To enable remote access In the Configuration tab's navigation pane, click Cloud Backup > Remote Access. The Cloud Backup > Remote Access page appears. Slide the lever to the On position. Remote access is enabled. CTERA C-Series User Guide...

  • Page 67: Configuring Remote Access Settings

    Configuring Remote Access Settings To configure remote access settings In the Configuration tab's navigation pane, click Cloud Backup > Remote Access. The Cloud Backup > Remote Access page appears. Click Settings. The Remote Access Settings dialog box opens. CTERA C-Series User Guide...

  • Page 68: Using Cloud Drive Synchronization

    Click Save. Using Cloud Drive Synchronization If you are subscribed to the Cloud Drive service on your service provider’s CTERA Portal, you can synchronize your portal cloud drive with a specific folder on one or more CTERA appliances, and with CTERA agents in cloud mode.
  • Page 69 The Cloud Backup > Cloud Drive page appears. Click Suspend. Cloud drive synchronization is suspended. To unsuspend cloud drive synchronization In the Configuration tab's navigation pane, click Cloud Backup > Cloud Drive. The Cloud Backup > Cloud Drive page appears. CTERA C-Series User Guide...

  • Page 70: Selecting Cloud Folders For Synchronization

    You can specify which local folder should be synchronized with the cloud drive, as well as how conflicts between file versions should be handled. To configure advanced cloud drive synchronization settings In the Configuration tab's navigation pane, click Cloud Services > Cloud Drive. CTERA C-Series User Guide...
  • Page 71 (Optional) To create a new folder, do the following: In the tree, select the parent folder in which you want to create the new folder. Click New Folder. The Create a New Folder dialog box opens. CTERA C-Series User Guide...

  • Page 72: Viewing Cloud Drive Synchronization Status

    Sync in progress. Synchronization is currently in progress. Path is not configured. The path to the local folder which should be synchronized with the cloud drive is not configured. To configure it, see Configuring Advanced Cloud Drive Synchronization Settings (on page 60). CTERA C-Series User Guide...

  • Page 73: Managing Storage

    On the appliance, storage is divided into arrays, each of which consists of one or more physical hard drives. When defining an array you can choose from the following array types. Each provides a different method of data distribution, resulting in various degrees of storage reliability and array capacity. CTERA C-Series User Guide...
  • Page 74 “Degraded”), but data will not be lost. If two disks fail, data will be lost. The array capacity is: (n-1)*s Where n = number of drives, and s = size of smallest disk. RAID5 requires a minimum of three hard drives. CTERA C-Series User Guide...

  • Page 75: Workflow

    In order to manage storage for your appliance, you must do one of the following: Use the Storage Setup Wizard to set up storage in a few easy steps. See Setting Up Storage Using the Storage Setup Wizard (on page 66). CTERA C-Series User Guide...

  • Page 76: Setting Up Storage Using The Storage Setup Wizard

    If there is already data on a drive, the Format option appears next to it. If there is no data on the drive, the drive's status will be “Empty”, and the drive will be formatted automatically. (Optional) To format a drive, do the following: CTERA C-Series User Guide...
  • Page 77 If the Storage Setup Wizard determines that certain storage configuration changes involving this drive would be beneficial, the Proposed Actions dialog box appears describing the changes. Do the following: (Optional) To skip implementing the proposed configuration changes, click Skip these changes. Click Next. CTERA C-Series User Guide...

  • Page 78: Manually Setting Up Storage

    Click Finish. Manually Setting Up Storage Adding and Editing Arrays To add or edit an array In the Configuration tab's navigation pane, click Storage > Arrays. The Storage > Arrays page appears. Do one of the following: CTERA C-Series User Guide...
  • Page 79 It is not recommended to create an array using USB drives. An array cannot contain both SATA and USB drives. Click Next. The Select a RAID Level dialog box appears. Choose the desired array type. For information about the available types, see Array Types (page 64). CTERA C-Series User Guide...
  • Page 80 In the Array Name field, type a name for the array. Click Next. The Wizard Completed screen appears. To immediately create a volume on the array, select the I wish to create a logical volume on this storage array check box. CTERA C-Series User Guide...

  • Page 81: Deleting Arrays

    Manually Starting Data Scrubbing (on page 73). To schedule automatic data scrubbing for all RAID arrays In the Configuration tab's navigation pane, click Storage > Arrays. The Storage > Arrays page appears. Click Scheduled Scrubbing. CTERA C-Series User Guide...
  • Page 82 To enable automatic data scrubbing, select the Enabling Automatic Scrubbing check box. If you enabled scheduled snapshots, do the following: In the Schedule field, click The Scheduled Scrubbing dialog box appears. In the Start Time drop-down list, select the hour at which data scrubbing should start. CTERA C-Series User Guide...

  • Page 83: Manually Starting Data Scrubbing

    Scrubbing starts, and a success message appears. Click OK. A progress bar tracks the scrubbing's progress. Adding and Editing Logical Volumes To add or edit a logical volume In the Configuration tab's navigation pane, click Storage > Volumes. CTERA C-Series User Guide...
  • Page 84 The Logical Volume Wizard opens, displaying the Specify Volume Details dialog box. Complete the fields using the information in the following table. Click Next. The following things happen: If you are adding a new volume or editing an encrypted volume, the Volume Encryption dialog box appears. CTERA C-Series User Guide...
  • Page 85 It is important to keep this passphrase in a safe place, as there is no way of retrieving it if you lose it. If you reset your appliance to its default settings, you cannot access the volume without this passphrase. Click Next. CTERA C-Series User Guide...
  • Page 86 Managing Storage The Name this Logical Volume dialog box appears. In the Volume Name field, type a name for the volume. Click Next. The Wizard Completed screen appears. Click Finish. CTERA C-Series User Guide...
  • Page 87 For information on types of snapshots, see Working with Snapshots (see "Working with Volume Snapshots" on page 87). This option is only available if the volume type is File System (NAS). CTERA C-Series User Guide...

  • Page 88: Deleting Logical Volumes

    To scan and repair a volume In the Configuration tab's navigation pane, click Storage > Volumes. The Storage > Volumes page appears. Select the desired volume and click Repair. CTERA C-Series User Guide...
  • Page 89 If repairing a NEXT3 volume, the Delete all snapshots check box is automatically selected. Click Next. The Scanning & Repairing screen appears with a progress bar. The files system on the volume is scanned for errors. CTERA C-Series User Guide...

  • Page 90: Working With Iscsi Targets

    SAN volume, an iSCSI target should be defined for this volume. The SAN volume will then appear as if it were a physical disk on the user's PC or server and can be formatted remotely. CTERA C-Series User Guide...

  • Page 91: Adding And Editing Iscsi Targets

    To add a new target, click New. To edit an existing target, click on its name. The iSCSI Targets Wizard opens, displaying the iSCSI Target Details dialog box. Complete the fields using the information in the following table. Click Next. CTERA C-Series User Guide...
  • Page 92 Managing Storage The iSCSI Authentication dialog box appears. Click Next. The Wizard Completed screen appears. Click Finish. CTERA C-Series User Guide...

  • Page 93: Deleting Iscsi Targets

    Type the password to use for outgoing authentication. Deleting iSCSI Targets To delete an iSCSI target In the Configuration tab's navigation pane, click Storage > iSCSI. The Storage > iSCSI page appears. Select the desired iSCSI target. Click Delete. CTERA C-Series User Guide...

  • Page 94: Installing A Sata Hard Drive

    For information on installing a SATA hard drive in the C200, see Installing a SATA Hard Drive in the CTERA C200 (on page 11). For information on installing a SATA hard drive in the C400, see Installing a SATA Hard Drive in the CTERA C400 (on page 21).
  • Page 95 The Main > Dashboard page appears. In the Hard Disk Drives area, click on the drive for which you want information. The Drive Status window appears, displaying the Summary tab. Click Remove. A confirmation message appears. Click Yes. CTERA C-Series User Guide...

  • Page 96: Hot Swapping A Disk In A Raid1, 5, Or 6 Array

    Remove the hard drive as described in one of the following: Removing a SATA Hard Drive from the CTERA C200 (on page 12) Removing a SATA Hard Drive from the CTERA C400 (on page 23) Removing a SATA Hard Drive from the CTERA C800 (on page 33)

  • Page 97: Working With Volume Snapshots

    You can use snapshots to access previous versions of your volumes and the files contained therein. Terminology The appliance supports two types of snapshots: Cloud Snapshots Cloud snapshots are snapshots that are stored online using CTERA’s Cloud Backup service. They are automatically generated with each cloud backup operation. CTERA C-Series User Guide...

  • Page 98: Workflow

    Working with Volume Snapshots Cloud snapshots can be accessed via the CTERA Portal and, when Windows File Sharing is enabled, locally. NEXT3™ Volume Snapshots NEXT3 volume snapshots are stored locally on a NEXT3-snapshot-enabled volume and can be accessed at local speeds. NEXT3 was developed by CTERA to add flexible snapshots to EXT3, along with easy transition from and to EXT3.

  • Page 99: Scheduling Automatic Snapshots

    Understanding Snapshot Retention Policies (on page 91). To schedule automatic snapshots In the Configuration tab's navigation pane, click Storage > Snapshots. The Storage > Snapshots page appears. Click Scheduled Snapshots. The Snapshot Configuration Wizard opens, displaying the Automatic Daily Snapshots dialog box. CTERA C-Series User Guide...
  • Page 100 Snapshot Time drop-down list. If you enabled scheduled snapshots, do the following: Click Next. The Retention Policy dialog box appears. Complete the fields using the information in the following table. Click Finish. CTERA C-Series User Guide...

  • Page 101: Understanding Snapshot Retention Policies

    The number of weekly snapshots to retain A weekly snapshot is the latest snapshot taken during the week. A week is defined as starting on Monday and ending on Sunday. Example 1: CTERA C-Series User Guide...
  • Page 102 After this amount of time has elapsed, the snapshots will be deleted according to the retention policy. The default value is 24 hours, meaning that snapshots created less than 24 hours ago will not be deleted. CTERA C-Series User Guide...

  • Page 103: Manually Taking Snapshots

    A snapshot retains all of the data that has changed on the volume, since the snapshot's creation. Therefore, the snapshot's size is zero upon creation, and its size grows as changes are made to the files on the volume. CTERA C-Series User Guide...

  • Page 104: Viewing Snapshot Information

    In other words, this field represents the amount of space saved by using an incremental method of storing snapshots. Free Space The amount of free space on the volume in GB. CTERA C-Series User Guide...
  • Page 105 In other words, this field represents the amount of space saved by using an incremental method to store this snapshot. CTERA C-Series User Guide...

  • Page 106: Viewing Snapshot Contents

    In the workspace's upper pane, select the desired volume. Snapshots for the volume appear in the lower pane. Select the desired snapshot. In the snapshot's row, click A confirmation message appears. Click Yes. The snapshot is marked for deletion. CTERA C-Series User Guide...

  • Page 107: Restoring From Next3 Snapshots Using Windows File Sharing

    View the network share containing the desired file or folder. See Viewing Network Shares Using Windows File Sharing (on page 146). Open PreviousVersions\Local , and browse to the desired file or folder and date. Copy the file or folder to another location. CTERA C-Series User Guide...

  • Page 109: Sharing Files

    The following shares are created automatically: public. A public share with read/write permission for all users. backup. The default destination for CTERA Agent and Clientless Backups. users. The default location for storing user home directories. This share is automatically created when the home directories feature is enabled.

  • Page 110: Workflow

    To enable access to network shares using Windows Files Sharing, see Configuring Windows File Sharing (on page 114). To enable access to network shares via the CTERA FTP Server, see Configuring FTP Access (on page 121). To enable access to network shares via the CTERA RSync Server, see Configuring RSync Access (on page 123).
  • Page 111 In the Configuration tab's navigation pane, click Share > Shares. The Share > Shares page appears. Do one of the following: To add a new network share, click New Share. To edit an existing network share, click on its name. CTERA C-Series User Guide...
  • Page 112 The Create a New Folder dialog box opens. In the Folder Name field, type a name for the folder. Click Save. The new folder appears in the Select a folder to Share dialog box. Click Next. CTERA C-Series User Guide...
  • Page 113 In the Windows File Sharing drop-down list, specify the permitted level of access to the network share via Windows File Sharing, by selecting one of the options described in Share Access Options (page 107). Click Next. CTERA C-Series User Guide...
  • Page 114 Click in the Host column and type the IP address. Click in the Netmask column and edit the netmask. Click in the Permission column and select the permitted level of access to the network share via NFS. Options include None, Read Only, and Read/Write. CTERA C-Series User Guide...
  • Page 115 Domain domain Groups. Search the user groups belonging to the domain called domain. In the Quick Search field, type a string that appears anywhere within the name of the user or user group you want to add, then click CTERA C-Series User Guide...
  • Page 116 The user or user group is removed from the table. In each user and user group's row, click in the Permission column, then select the desired access level from the drop-down list. Options include None, Read Only, and Read/Write. Click Next. CTERA C-Series User Guide...

  • Page 117: Deleting Network Shares

    In the Configuration tab's navigation pane, click Share > Shares. The Share > Shares page appears. Select the desired network share and click Remove Share. A confirmation message appears. Click Yes. The network share is deleted. CTERA C-Series User Guide...

  • Page 118: Managing Network Shares In The File Manager

    To add or edit a network share In the File Manager, change to the Volumes view. See Changing the Tree Pane View (on page 278). Navigate to the desired folder. See Navigating Between Folders (on page 278). CTERA C-Series User Guide...
  • Page 119 The Sharing Protocols dialog box appears. Select the protocols through which you want to expose the network share. Windows File Sharing is selected by default and cannot be unselected. To enable full text search for the share, select Full Text Search. CTERA C-Series User Guide...
  • Page 120 Select the Enable NFS Access check box. Add the IP addresses of clients that should be allowed NFS access to network share, by doing the following: Click New. The IP address 0.0.0.0 appears in the table. CTERA C-Series User Guide...
  • Page 121 Domain domain Groups. Search the user groups belonging to the domain called domain. In the Quick Search field, type a string that appears anywhere within the name of the user or user group you want to add, then click CTERA C-Series User Guide...
  • Page 122 Options include None, Read Only, and Read/Write. To remove a user or user group, in their row, click The user or user group is removed from the table. Click Next. CTERA C-Series User Guide...

  • Page 123: Removing Network Shares From Folders

    See Navigating Between Folders (on page 278). In the right pane, select the desired folder. Click Actions, and then click Unshare. A confirmation message appears. Click Yes. The folder is no longer shared. In the File Manager, the folder's icon changes to CTERA C-Series User Guide...

  • Page 124: Configuring File Sharing Protocols

    Configuring Windows File Sharing for an Individual Active Directory Domain (on page 117). To configure Windows file sharing for an Active Directory multi-domain environment (that is, a tree or forest), see Configuring Windows File Sharing for an Active Directory Tree or Forest (on page 117). CTERA C-Series User Guide...
  • Page 125 Local Snapshots. NEXT3 snapshots, which are stored locally on a NEXT3-snapshot-enabled volume Cloud Snapshots. Cloud snapshots, which are stored online using CTERA’s Cloud Backup service The default value is Automatic. For more information on snapshots, see Working with Volume Snapshots (on page 87).
  • Page 126 In Windows XP Home edition, the default workgroup name is MSHOME. The appliance automatically scans for available workgroups in the LAN. The results of these scans can be selected from the Workgroup drop-down list. Click Next. The Wizard Completed screen appears. Click Finish. CTERA C-Series User Guide...
  • Page 127 To configure Windows file sharing for an Active Directory tree or forest Configure Windows file sharing for one domain in the tree/forest. See Configuring Windows File Sharing for an Individual Active Directory Domain (on page 117). CTERA C-Series User Guide...
  • Page 128 Add the other domains in the tree/forest, by doing the following for each one: In the Add domain field, either type the desired domain's name, or select it from the drop-down list. Click Add. The domain appears in the table. CTERA C-Series User Guide...
  • Page 129 Configure Windows file sharing for one domain in the tree/forest. See Configuring Windows File Sharing for an Individual Active Directory Domain (on page 117). New links appear in the Domain / Workgroup area. Click Configure Permissions. CTERA C-Series User Guide...
  • Page 130 Options include None, Read Only Administrator, and Read/Write Administrator. To remove a user or group, in their row, click The user or group is removed from the table. Click Save. CTERA C-Series User Guide...

  • Page 131: Configuring Ftp Access

    Sharing Files Configuring FTP Access When FTP access is configured, users can access and download shared files from the CTERA FTP Server. Users must authenticate to the CTERA FTP Server using the user name and password defined for them in the appliance, in order to access network shares.
  • Page 132 Type the message that should appear at the top of the page when accessing the network shares via FTP. The default value is "Welcome to CTERA FTP." Allow anonymous FTP Select this option to allow users to access and download files from a downloads specific directory on the FTP server, without authenticating.

  • Page 133: Configuring Rsync Access

    The appliance can act as an RSync Server, allowing users to efficiently synchronize files and folders on their RSync clients or CTERA appliances with the appliance. For information, see Synchronizing Files with the appliance RSync Server (see "Synchronizing Files with the RSync Server"...

  • Page 134: Configuring Apple File Sharing

    Time Machine backup files. To configure Apple File Sharing In the Configuration tab's navigation pane, click Share > AFP Settings. The Share > AFP Settings page appears. Complete the fields using the following table. Click Save. CTERA C-Series User Guide...

  • Page 135: Configuring Nfs Access

    For information, see Mounting Network Shares Using NFS (on page 148). To configure NFS access In the Configuration tab's navigation pane, click Share > NFS Settings. The Share > NFS Settings page appears. Complete the fields using the following table. Click Save. CTERA C-Series User Guide...

  • Page 136: Using External Volume Autosharing

    If desired, you can disable autosharing or modify the access control list for automatically created shares. Enabling/Disabling External Volume Autosharing To enable autosharing In the Configuration tab's navigation pane, click Share > Shares. The Share > Shares page appears. Click Autosharing. CTERA C-Series User Guide...
  • Page 137 The autosharing access control list is used for all new shares created by external volume autosharing. To configure the autosharing access control list In the Configuration tab's navigation pane, click Share > Shares. The Share > Shares page appears. Click Autosharing. The External Volume Autosharing dialog box opens. CTERA C-Series User Guide...
  • Page 138 In each user and user group's row, click in the Permission column, then select the desired access level from the drop-down list. Options include None, Read Only, and Read/Write. To remove a user or user group, in their row, click The user or user group is removed from the table. CTERA C-Series User Guide...

  • Page 139: Using Home Directories

    In the Configuration tab's navigation pane, click Share > Home Directories. The Share > Home Directories page appears. Slide the lever to the ON position. Home directories are enabled, and you can now configure the desired settings. See Configuring Home Directory Settings (on page 130). CTERA C-Series User Guide...

  • Page 140: Configuring Home Directory Settings

    Slide the lever to the OFF position. Home directories are disabled. Configuring Home Directory Settings To configure home directory settings In the Configuration tab's navigation pane, click Share > Home Directories. The Share > Home Directories page appears. Click Settings. CTERA C-Series User Guide...

  • Page 141: Resetting Home Directory Permissions

    To reset home directory permissions In the Configuration tab's navigation pane, click Share > Home Directories. The Share > Home Directories page appears. Click Reapply Permissions. A confirmation message appears. CTERA C-Series User Guide...

  • Page 142: Using Guest Invitations

    The URL contains a special code, which when clicked allows the invitee to view or edit the files/folders from anywhere, using a Web-based file manager. This method is ideal for collaborating with users over the Internet, as well as users in your local network. A Windows File Sharing path CTERA C-Series User Guide...

  • Page 143: Enabling/Disabling Guest Invitations

    Enabling/Disabling Guest Invitations To enable guest invitations In the Configuration tab's navigation pane, click Share > Collaboration. The Share > Collaboration page appears. Slide the Guest Invitations lever to the ON position. CTERA C-Series User Guide...

  • Page 144: Configuring Guest Invitation Settings

    Guest invitations are disabled. Configuring Guest Invitation Settings To configure guest invitation settings In the Configuration tab's navigation pane, click Share > Collaboration. The Share > Collaboration page appears. In the Guest Invitations area, click Settings. CTERA C-Series User Guide...
  • Page 145 Invitation is valid for Type the default number of days a guest invitation should remain valid. The user can override this value when creating an invitation. The default value is 30 days. CTERA C-Series User Guide...

  • Page 146: Sending Guest Invitations

    The Invite Guest dialog box opens. Do one of the following: To grant the invitation recipient read-only access to the file/folder, choose Invite viewer. To grant the invitation recipient read-write access to the file/folder, choose Invite collaborator. Click Invite. CTERA C-Series User Guide...
  • Page 147 To view active guest invitations Do one of the following: To view all active guest invitations in the system: In the Configuration tab's navigation pane, click Share > Collaboration. The Share > Collaboration page appears. Click View Active Invitations. CTERA C-Series User Guide...
  • Page 148 To view active guest invitations sent by you, in the Files tab's Show Shares tree pane view, click My Invitations. For information on changing the tree pane view, see Changing the Tree Pane View (on page 278). The My Invitations window opens. CTERA C-Series User Guide...

  • Page 149: Deleting Active Guest Invitations

    Files tab's Show Shares tree pane view, click My Invitations. For information on changing the tree pane view, see Changing the Tree Pane View (on page 278). The My Invitations window opens. Select the desired invitation, and then click Delete. CTERA C-Series User Guide...

  • Page 150: Collaborating On Projects

    Project collaboration is enabled, and you can now configure the desired settings. See Configuring Project Collaboration Settings (on page 141). If this is the first time that project collaboration is enabled, the projects share is created. CTERA C-Series User Guide...

  • Page 151: Configuring Project Collaboration Settings

    In the Files tab's Show Shares tree pane view, navigate to the project collaboration share you specified in Configuring Project Collaboration Settings (on page 141). For information on changing the tree pane view, see Changing the Tree Pane View (on page 278). CTERA C-Series User Guide...
  • Page 152 Domain domain Groups. Search the user groups belonging to the domain called domain. In the Quick Search field, type a string that appears anywhere within the name of the user or user group you want to add, then click CTERA C-Series User Guide...
  • Page 153 Read Only. To specify that the member should bot be able to view files and folders in this project, select None. To delete a project member, click in the desired project member's row. Click Save. CTERA C-Series User Guide...

  • Page 154: Editing Projects

    278). Select the project. Click Manage Project. The Collaboration Project Details dialog box opens. In the Project Name field, type a name for the project. (Optional) In the Description field, type a description of the project. CTERA C-Series User Guide...
  • Page 155 For information on configuring mail server settings, see Configuring Mail Server Settings (on page 314). For information on editing users, see Adding and Editing Users (on page 252). CTERA C-Series User Guide...

  • Page 156: Accessing Network Shares

    , click Start > My Network Places, then click View ® workgroup computers. Double-click the appliance icon. In Windows 7 and Vista, the icon is ; in Windows XP, it is A list of network shares appears. CTERA C-Series User Guide...

  • Page 157: Synchronizing Files With The Rsync Server

    In the left pane, in the SHARED area, click on the name of your appliance A list of network shares appears in the right pane. If the share requires authentication, in the top-right corner of the window, click Connect As, then enter your username and password. CTERA C-Series User Guide...

  • Page 158: Mounting Network Shares Using Nfs

    On a computer connected to the same switch as the appliance, browse to \\<devicename>\volumes\ , where <devicename> is the name of your appliance. For information on viewing your appliance's name, see Viewing the Appliance Details (on page 320). CTERA C-Series User Guide...
  • Page 159 You will not be prompted to authenticate. In all other cases, a pop-up window will appear, and you must authenticate using a valid user name and password. CTERA C-Series User Guide...
  • Page 160 Sharing Files To access the administrative share via the File Manager In the File Manager, change to the Volumes view. See Changing the Tree Pane View (on page 278). The administrative share opens displaying all volumes. CTERA C-Series User Guide...

  • Page 161: Using Cloud Backup

    CD/DVDs, external hard drives, tape units, and more. All of these methods are effective, though not necessarily efficient or convenient. CTERA appliance provides cloud backup, in which your files are automatically backed up to the cloud and stored remotely. Cloud backup offers numerous advantages over traditional...
  • Page 162 What Restore Options Are Available? (on page 154). Appliance Configuration Backup When cloud backup runs, your appliance's configuration is automatically be backed up to the CTERA Portal, from where it can be easily downloaded and used to restore your appliance settings, as needed. CTERA C-Series User Guide...

  • Page 163: How Does The Cloud Backup Service Work

    Only data that has actually changed is uploaded. CTERA uses state-of-the-art data compression and data deduplication techniques, to ensure the backup happens as quickly and efficiently as possible.

  • Page 164: Workflow

    By restoring individual files or folders using the appliance Virtual Cloud Drive By downloading files from your CTERA Portal account Workflow In order to back up your files using CTERA’s Cloud Backup service, you must perform the following steps: Connect to cloud services.

  • Page 165: Selecting Files And Folders For Cloud Backup

    At the bottom of the workspace, the Selected Files field indicates the size of the files selected for backup. The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation (including backups from any other CTERA appliances included in your account). CTERA C-Series User Guide...

  • Page 166: Working With Backup Sets

    For information on the order in which the appliance processes included sets, excluded sets, and selected folders, see How Can I Control the Scope of Backup Operations? (see "How Can I Control Which Files Will Be Backed Up?" on page 153). CTERA C-Series User Guide...

  • Page 167: Enabling/Disabling Included Sets

    The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation (including backups from any other CTERA appliances included in your account). To disable an included set In the Configuration tab's navigation pane, click Cloud Backup > Backup Sets.

  • Page 168: Adding And Editing Included Sets

    The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation (including backups from any other CTERA appliances included in your account). Adding and Editing Included Sets To add or edit an included set In the Configuration tab's navigation pane, click Cloud Backup >...
  • Page 169 "avi, mov, mpg" in the third column (without the quotation marks), then the backup set will include all files with the extension *.avi, *.mov, and *.mpg. To delete a condition, click in its row. CTERA C-Series User Guide...
  • Page 170 For an explanation of the icons and check boxes next to each folder, see Folder Icons (page 156). Select the check boxes next to the folders you want to include in the included set. Click Next. CTERA C-Series User Guide...
  • Page 171 Using Cloud Backup The Done screen appears. Click Finish. If you added a new included set, it is automatically enabled. CTERA C-Series User Guide...
  • Page 172 This operator is relevant for the File Modified parameter only. after Include all files whose last modification date is after the date specified in the third column. This operator is relevant for the File Modified parameter only. CTERA C-Series User Guide...

  • Page 173: Deleting Included Sets

    In the Configuration tab's navigation pane, click Cloud Backup > Exclude Sets. The Cloud Backup > Exclude Sets page appears. Next to the desired excluded set, in the Enabled column, select the check box. The excluded set is enabled. CTERA C-Series User Guide...

  • Page 174: Adding And Editing Excluded Sets

    The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation (including backups from any other CTERA appliances included in your account). To disable an excluded set In the Configuration tab's navigation pane, click Cloud Backup > Exclude Sets.
  • Page 175 For an explanation of the icons and check boxes next to each folder, see Folder Icons (page 156). Select the check boxes next to the folders you want to include in the excluded set. Click Next. The Done screen appears. Click Finish. CTERA C-Series User Guide...

  • Page 176: Scheduling Automatic Cloud Backup

    To schedule automatic cloud backup In the Configuration tab's navigation pane, click Cloud Backup > Schedule. The Cloud Backup > Schedule page appears. Do one of the following: To override settings inherited from the CTERA Portal, click Override. CTERA C-Series User Guide...
  • Page 177 Using Cloud Backup To use settings configured in the CTERA Portal, click Use portal settings. Complete the fields using the information in the following table. Click Save. Table 34: Backup Schedule Fields In this field... Do this... Periodically Choose this option to automatically back up files every specified number of hours.

  • Page 178: Manually Starting Cloud Backup

    You can manually start cloud backup at any time. To manually start cloud backup In the Configuration tab's navigation pane, click Cloud Backup > Control Panel. The Cloud Backup > Control Panel page appears. Click Backup Now. CTERA C-Series User Guide...

  • Page 179: Canceling The Current Cloud Backup

    Only the current backup will be canceled. The next automatic backup will occur as scheduled. To cancel the current cloud backup In the Configuration tab's navigation pane, click Cloud Backup > Control Panel. The Cloud Backup > Control Panel page appears. Click Cancel. The current backup is canceled. CTERA C-Series User Guide...

  • Page 180: Suspending The Cloud Backup Service

    Using Cloud Backup Suspending the Cloud Backup Service You can suspend the CTERA Cloud Backup service, including: The currently running backup All scheduled automatic backup Performing the following procedure is equivalent to suspending the Cloud Backup service via the CTERA Agent tray icon's right-click menu.

  • Page 181: Resuming The Cloud Backup Service

    Using Cloud Backup Resuming the Cloud Backup Service If the CTERA Cloud Backup service is suspended, you can unsuspend it. Performing the following procedure is equivalent to resuming the Cloud Backup service via the CTERA Agent tray icon's right-click menu.

  • Page 182: Preparing A Backup Seeding Hard Drive

    When you have a lot of information to back up, the initial backup to the cloud can take a long time. If your CTERA service provider offers a backup seeding service, then you can speed up the initial backup by preparing a backup seeding hard drive, that is, is a drive that contains all of the files you want to include in your initial backup.
  • Page 183 You can now deliver the seeding drive to your service provider. During the time your service provider is loading the backup seeding drive to your account, the backup service will be temporarily disabled for your appliance. CTERA C-Series User Guide...

  • Page 184: Restricting Throughput

    The Cloud Backup > Throughput page appears. Do one of the following: To override settings inherited from the CTERA Portal, click Override. To use settings configured in the CTERA Portal, click Use portal settings. Complete the fields using the information in the following table. Click Save.

  • Page 185: Restoring Files From Backup

    This can be done by administrators only. See Restoring Files and Folders from the Cloud Backup Control Panel (on page 176). The CTERA Portal You can access the CTERA Portal and restore files from there. This can be done by administrators only. The Virtual Cloud Drive...
  • Page 186 This can be done by both administrators and end users. See Restoring Files and Folders from a Cloud/NEXT3 Snapshot Using the File Manager (on page 182). In addition, you can restore files and folders from cloud or NEXT3 snapshots to a CTERA Agent using the following method: The CTERA Agent Manager's Restore tab This can be done by both administrators only.
  • Page 187 For an explanation of the icons and check boxes next to each folder, see Folder Icons (page 156). To select all files, click Select All. To un-select all files, click Clear All. If you want to restore files to a location other than the original location: CTERA C-Series User Guide...
  • Page 188 To specify that the files on your drive should be overwritten by the files in the backup, choose Overwrite the destination file. To specify that the files on your drive should have the modification date appended to their name, choose Append modification date to the file name. Click Next. CTERA C-Series User Guide...
  • Page 189 To toggle the information displayed under the progress bar, do one of the following: To display the effective throughput (in Kbit/sec), click the icon, and then click Show effective throughput. To display the bandwidth usage (in bit/sec), click the icon, and then click Show bandwidth usage. CTERA C-Series User Guide...

  • Page 190: Canceling The Current Restore Process

    View the network share containing the desired file or folder. See Viewing Network Shares Using Windows File Sharing (on page 146). Open PreviousVersions\Cloud , and browse to the desired file or folder and date. Copy the file or folder to another location. CTERA C-Series User Guide...
  • Page 191 Right-click on the file or folder and click Properties. The Properties dialog box appears. Click the Previous Versions tab. The Previous Versions tab is displayed. In the File Versions list, select the version you want to restore. CTERA C-Series User Guide...
  • Page 192 View the Latest Version snapshot. See Viewing Previous File and Folder Versions (see "Viewing Previous Versions of Files and Folders" on page 286). Paste the files/folders you copied earlier. See Copying/Moving Files and Folders (on page 284). CTERA C-Series User Guide...

  • Page 193: Restoring Appliance Configuration From Cloud Backup

    Your appliance's configuration is automatically backed up to the cloud, each time cloud backup runs. To restore your appliance's configuration from cloud backup Using a Web browser, log in to your CTERA Portal account. The CTERA Portal opens displaying the My Account tab. Click the Backups tab.
  • Page 194 Select db.xml. Click Actions, and then click Download. The configuration file is downloaded to your computer. Import the configuration file to your appliance. See Importing the Configuration (on page 329). CTERA C-Series User Guide...

  • Page 195: Synchronizing Folders

    (or on the Internet). Synchronize files between two local folders. For example, you can set up your appliance to back up a certain folder on a daily basis to an external USB drive. CTERA C-Series User Guide...

  • Page 196: Workflow

    You can also use sync rules to keep two local folders on the appliance in sync. Cloud drive synchronization Allows you to synchronize your portal cloud drive with a specific folder on one or more CTERA appliances, and with CTERA agents in cloud mode. See Using Cloud Drive Synchronization (on page 58). Workflow...
  • Page 197 To rescan the network, click Next to the desired computer, click to expand the node. If the share requires authentication, a pop-up window will open. Enter the user name and password. The network shares on the computer are displayed. CTERA C-Series User Guide...
  • Page 198 Domain domain Groups. Search the user groups belonging to the domain called domain. In the Quick Search field, type a string that appears anywhere within the name of the user or user group you want to add, then click CTERA C-Series User Guide...

  • Page 199: Removing Clientless Backup

    To remove Clientless Backup for a single folder: Next to the desired computer, click to expand the node. The shared folders on the computer appear. Select the desired folder, and click Remove Sync. A confirmation message appears. Click Yes. CTERA C-Series User Guide...

  • Page 200: Configuring Clientless Backup

    The Local Backup > Clientless Backup page appears, displaying all computers in the network neighborhood. Click Configuration. The Clientless Backup Wizard opens, displaying the Configure Clientless Backup dialog box. Complete the fields using the information in the following table. Click Next. CTERA C-Series User Guide...
  • Page 201 Synchronizing Folders The Wizard Completed screen appears. Click Finish. CTERA C-Series User Guide...

  • Page 202: Manually Starting/Stopping Clientless Backup

    You can manually start and stop Clientless Backup for a network share at any time. To manually start Clientless Backup In the Configuration tab's navigation pane, click Local Backup > Clientless Backup. The Local Backup > Clientless Backup page appears, displaying all computers in the network neighborhood. CTERA C-Series User Guide...

  • Page 203: Disabling/Enabling Clientless Backup

    Clientless Backup for the share again. To disable Clientless Backup In the Configuration tab's navigation pane, click Local Backup > Clientless Backup. The Local Backup > Clientless Backup page appears, displaying all computers in the network neighborhood. CTERA C-Series User Guide...

  • Page 204: Enabling File Sharing On A Pc

    To enable file sharing in Windows XP Click Start > Control Panel. Open the Network Connections Control Panel applet. Select the Local Area Connection. CTERA C-Series User Guide...
  • Page 205 Open the Windows Firewall Control Panel applet. In the General tab, ensure that the Do not Allow Exceptions check box is not selected. In the Exceptions tab, make sure the File and Printer Sharing check box is selected. Click OK. CTERA C-Series User Guide...

  • Page 206: Enabling File Sharing In Windows Vista

    To enable file sharing in Windows 7 Open the Network and Sharing Center, by clicking Start > Control Panel, clicking Network and Internet, and then clicking Network and Sharing Center. CTERA C-Series User Guide...
  • Page 207 If your computer runs Mac OS, you must configure it to be accessible to Clientless Backup; otherwise the computer will not appear in Clientless Backup. To make a Mac OS computer accessible to Clientless Backup Go to System Preferences > Sharing. Click Options. CTERA C-Series User Guide...
  • Page 208 Synchronizing Folders A dialog box opens. Select the Share files and folders using SMB check box. Click Done. CTERA C-Series User Guide...

  • Page 209: Setting Up Sync Rules

    Do one of the following: To add a new sync rule, click New. To edit an existing sync rule, click on its name. The Sync Rule Wizard opens, displaying the Select a Folder to Synchronize dialog box. CTERA C-Series User Guide...
  • Page 210 A new folder is added to the selected parent folder. Click Next. The Specify the Synchronization Method dialog box appears. Choose the desired synchronization method using the information in the following table. Click Next. Do one of the following: CTERA C-Series User Guide...
  • Page 211 Specify the synchronization direction, by doing one of the following: To synchronize a folder from a remote server to the appliance, choose In. To synchronize a folder from the appliance to a remote server, choose Out. CTERA C-Series User Guide...
  • Page 212 Keep Deleted Files. For example, if you chose to synchronize a local folder to a remote server, and one of the files in the folder is deleted locally, the file will not be deleted on the remote server. CTERA C-Series User Guide...
  • Page 213 To specify that full permissions configured for a file in the source folder should be retained for the parallel file in the destination folder, select Full. This field only appears if you selected Rsync. Click Next. Continue at Completing Synchronized Folder Configuration (page 208). CTERA C-Series User Guide...
  • Page 214 Remote Folder Type the path to the folder on the remote server, with which you want to synchronize files. When synchronizing between two CTERA appliances, the path must start with the share name, and not with a "/". Encryption Specify the encryption method with which to secure the connection to the remote server, by selecting one of the following: None.
  • Page 215 To synchronize a folder from the appliance to a remote server, choose Out. Click Next. The Enter the Connection Information dialog box appears. Complete the fields using the information in the following table. Click Next. Continue at Completing Synchronized Folder Configuration (page 208). CTERA C-Series User Guide...
  • Page 216 Click New Folder. The Create a New Folder dialog box opens. In the Folder Name field, type a name for the folder. Click Save. A new folder is added to the selected parent folder. Click Next. CTERA C-Series User Guide...
  • Page 217 Recycle Bin, select Move to Trash Can. To specify that files deleted in the source folder should be permanently deleted from the destination folder, select Delete. Click Next. Continue at Completing Synchronized Folder Configuration (page 208). CTERA C-Series User Guide...
  • Page 218 Click Next. The Name This Sync Rule dialog box appears. In the Rule Name field, type a name for the sync rule. This name will appear in the synchronization logs. Click Next. CTERA C-Series User Guide...

  • Page 219: Deleting Sync Rules

    You can manually start synchronization at any time, and stop a running synchronization operation. To manually start a synchronization operation In the Configuration tab's navigation pane, click Synchronize > Sync Rules. The Synchronize > Sync Rules page appears. Select the desired rule, and click Run. CTERA C-Series User Guide...

  • Page 220: Disabling/Enabling Sync Rules

    The sync rule is disabled. To enable a sync rule In the Configuration tab's navigation pane, click Synchronize > Sync Rules. The Synchronize > Sync Rules page appears. Select the desired sync rule, and click Enable. CTERA C-Series User Guide...
  • Page 221 Synchronizing Folders The sync rule is enabled. CTERA C-Series User Guide...

  • Page 223: Centrally Managing Ctera Agents

    Deleting Agents --------------------------------------------------------------------------------------------------- 249 Overview You can back up data from any computer on your network that is installed with the CTERA Agent, to a network share on the appliance. You can also use the CTERA Agent to easily backup roaming PCs or remote offices even when they are outside your network.
  • Page 224 You can also restore disk-level backups to dissimilar hardware (provided it has sufficient disk space), and even to a virtual machine (VM). When CTERA Agent is used in conjunction with CTERA’s Cloud Backup, a copy of disk-level backups is stored offsite for complete disaster protection, while maintaining a local copy for fast restore.
  • Page 225 Restoring from a System State Backup on Windows 2003 Server SP2. Traffic generated by CTERA Agent backup operations of any type can be secured with Secure Socket Layer (SSL) encryption. CTERA Agents can be remotely managed and monitored from the appliance Web interface.

  • Page 226: Agent Licensing

    CTERA Portal account. A license is taken for as long as an agent is defined in your appliance. If you are no longer using an agent, as an administrator, you can delete the agent from the appliance using the CTERA Agent Manager.

  • Page 227: Downloading And Installing Ctera Agent

    Centrally Managing CTERA Agents See Configuring the Agent (on page 231). If you did not select files and folders for file-level backup while configuring the CTERA Agent's settings (in the previous step), then select the files and folders that should be included in local backup operations.
  • Page 228 Centrally Managing CTERA Agents The CTERA Agent Setup Wizard opens, displaying the CTERA Agent Setup Wizard screen. Click Next. The License Agreement dialog box appears. Choose I Agree. Click Next. CTERA C-Series User Guide...
  • Page 229 Centrally Managing CTERA Agents The Select Installation Folder dialog box appears. Click Browse and browse to the folder in where the CTERA Agent should be installed. Click Next. The Confirm Installation screen appears. Click Next. CTERA C-Series User Guide...

  • Page 230: Configuring Global Settings For All Ctera Agents

    The Installation Complete screen appears. Click Close. CTERA Agent is added to the Windows Start menu, and an icon is added to the Windows taskbar. Configuring Global Settings for All CTERA Agents Global configuration settings include automatic file-level and disk-level backup scheduling, selection of the target network share on the appliance, file types that should be backed up, and more.

  • Page 231: Configuring Global General Settings

    Centrally Managing CTERA Agents Configuring Global General Settings To configure global general settings for all CTERA Agents In the Configuration tab's navigation pane, click Local Backup > CTERA Agents. The Local Backup > CTERA Agents page appears. Click Configuration. The Global Agents Settings window opens displaying the Settings tab.
  • Page 232 Centrally Managing CTERA Agents Complete the fields using the information in General Settings Fields. Click Save. CTERA C-Series User Guide...
  • Page 233 CTERA Agent users must have the "Back up files and directories" privilege on Windows, or be members of the "ctera" user group on Linux or Mac OS-X. For further information, refer to the CTERA Agent User Guide.

  • Page 234: Configuring Global File-Level Backup Settings

    Centrally Managing CTERA Agents Configuring Global File-Level Backup Settings To configure global file-level settings for all CTERA Agents In the Configuration tab's navigation pane, click Local Backup > CTERA Agents. The Local Backup > CTERA Agents page appears. Click Configuration.
  • Page 235 Centrally Managing CTERA Agents The Schedule dialog box appears. Complete the fields using the information in Schedule Fields (page 227). Click OK. The default file-level backup value is Every 24 hours. Complete the remaining fields using the information in General Settings File-Level Backup Fields (page 226).
  • Page 236 For example, if one of the files in the folder is deleted on the CTERA Agent-enabled computer, the file will not be deleted from the appliance network share. Move to Trash Can. Files deleted in the source folder should be moved from the destination folder to the Recycle Bin, which is a special folder named “.Trash”.

  • Page 237: Configuring Global Disk-Level Backup Settings

    Every Day. Configuring Global Disk-Level Backup Settings To configure global disk-level settings for all CTERA Agents In the Configuration tab's navigation pane, click Local Backup > CTERA Agents. The Local Backup > CTERA Agents page appears. Click Configuration.
  • Page 238 Centrally Managing CTERA Agents The Disk-level Backup tab appears. Select the Enable disk-level backup check box. The Schedule field is enabled. To schedule disk-level backup, do the following: In the Schedule field, click The Schedule dialog box appears. Complete the fields using the information in Schedule Fields (page 227).

  • Page 239: Configuring Global Software Update Settings

    Configuring Global Software Update Settings You can configure connected CTERA Agents to automatically download and install software updates. The software updates are downloaded from the CTERA Portal to the appliance, and then the appliance distributes them to connected agents. In order to provide automatic software updates to CTERA Agents, the appliance must be connected to cloud services.

  • Page 240: Opening The Ctera Agent Manager

    Centrally Managing CTERA Agents Opening the CTERA Agent Manager The CTERA Agent Manager is used to perform numerous agent-specific tasks in the appliance Web interface. To open the CTERA Agent Manager Do one of the following: In the Configuration tab's navigation pane's Local Backup > CTERA Agents page, click the desired CTERA Agent's name.

  • Page 241: Configuring The Agent

    Centrally Managing CTERA Agents Configuring the Agent By default, each CTERA Agent inherits settings from the global settings for all CTERA Agents. If desired, you can override the global settings, as well as configure the following agent-specific settings: Enable file-level backup for the agent...
  • Page 242 Centrally Managing CTERA Agents The Settings tab appears. Click Override, to override the global general settings. You can revert to global general settings at any time, by clicking Use global settings. Complete the fields using the information in the following table.

  • Page 243: General Settings Fields

    CTERA Agent users must have the "Back up files and directories" privilege on Windows, or be members of the "ctera" user group on Linux or Mac OS-X. For further information, refer to the CTERA Agent User Guide.
  • Page 244 Centrally Managing CTERA Agents The File-level Backup tab appears. To override the global settings for file-level backup, click Override. Global settings include the file-level backup schedule. You can revert to global file-level backup settings at any time, by clicking Use global settings.
  • Page 245 Centrally Managing CTERA Agents You can also select files and folder for backup on the CTERA Agent installed computer. For information, see Selecting Files and Folders for File-Level Backup. In the Files to Back Up field, click The Folder & Files Selection window opens.

  • Page 246: Configuring Disk-Level Backup Settings

    Configuring Disk-Level Backup Settings To configure disk-level backup settings Open the CTERA Agent Manager. See Opening the CTERA Agent Manager (on page 230). Click the Disk-level Backup tab. CTERA C-Series User Guide...
  • Page 247 Centrally Managing CTERA Agents The Disk-level Backup tab appears. Click Override, to override the global settings for disk-level backup. Global settings include whether disk-level backup is enabled, as well as the disk-level backup schedule. You can revert to global disk-level backup settings at any time, by clicking Use global settings.

  • Page 248: Configuring System State Backup Settings

    See Configuring File-Level Backup Settings (on page 233). Configuring Windows Explorer Integration Settings To configure Windows Explorer integration settings Open the CTERA Agent Manager. See Opening the CTERA Agent Manager (on page 230). Click the Explorer Integration tab. CTERA C-Series User Guide...
  • Page 249 Table 47: CTERA Agent Explorer Integration Fields In this field... Do this... Display icons in Windows Explorer Select this option to display CTERA backup icons in Windows Explorer. Files and folders that are selected for backup will be marked with the icon in Windows Explorer.

  • Page 250: Selecting Files And Folders For File-Level Backup

    If the Allow user to configure the agent check box is selected in the global settings for all CTERA Agents, files and folders for file-level backup can be selected in the CTERA Agent local interface. See Configuring Global Settings for All CTERA Agents (on page 220) and Configuring the Agent.

  • Page 251: Manually Starting Agent Backup

    Manually Starting Agent Backup The CTERA Agent will automatically back up files, applications, and volumes to the appliance according to the schedule configured on the appliance. If desired, you can manually trigger backup at any time.

  • Page 252: Disabling And Enabling Agent Backups

    When an agent is disabled, it remains connected and can still be managed centrally; however, no backups are performed. To disable local backup for an agent In the Configuration tab's navigation pane, click Local Backup > CTERA Agents. The Local Backup > CTERA Agents page appears. Select the desired CTERA Agent.

  • Page 253: Viewing Agent Backups

    Viewing Agent Backups To view CTERA Agent backups Open the CTERA Agent Manager. See Opening the CTERA Agent Manager (on page 230). Click the Restore tab. The Restore tab appears with a table of backups for the agent. The Location field specifies whether the backup is stored locally in a NEXT3 snapshot ( ) or in the cloud ( ).

  • Page 254: Restoring Files And Folders From The Appliance To The Agent

    Centrally Managing CTERA Agents Restoring Files and Folders from the Appliance to the Agent To restore files and folders View CTERA Agent backups. See Viewing Agent Backups (on page 243). Next to the desired backup, click Restore. The Restore Files from Backup Wizard opens.

  • Page 255: Viewing The Agent Status

    The selected files and folders are restored. Click Finish. Viewing the Agent Status The CTERA Agent status can be viewed in the My Computers tab, as described in the following procedure, or when monitoring agents, as described in Monitoring Agents (on page 247).

  • Page 256: Viewing Agent Details

    Retrying The CTERA Agent is retrying a failed backup operation. Viewing Agent Details You can view CTERA Agent details, including its version, the operating system on which it is installed, and copyright information. To view CTERA Agent details Open the CTERA Agent Manager.

  • Page 257: Monitoring Agents

    To monitor CTERA Agents In the Configuration tab's navigation pane, click Local Backup > CTERA Agents. The Local Backup > CTERA Agents page appears with a table of CTERA Agents. The table includes the following columns: CTERA C-Series User Guide...
  • Page 258 Progress A progress bar indicating the progress of the current local backup operation. If no backup is running for the CTERA Agent, then this column is empty. Last File-level Backup The result of the last file-level backup of the CTERA Agent. This...

  • Page 259: Deleting Agents

    Centrally Managing CTERA Agents Deleting Agents If a CTERA Agent was uninstalled, or you no longer want to manage it, you can delete it from the list of CTERA Agents in the appliance Web interface. To delete a CTERA Agent In the Configuration tab's navigation pane, click Local Backup >...

  • Page 261: Managing Users

    This chapter explains how to manage appliance users and user groups. In This Chapter Overview ------------------------------------------------------------------------------------------------------------ 251 Adding and Editing Users --------------------------------------------------------------------------------------- 252 Inviting Users to Install CTERA Agent ------------------------------------------------------------------------ 255 Viewing Users ------------------------------------------------------------------------------------------------------ 255 Exporting Users --------------------------------------------------------------------------------------------------- 256 Allocating Disk Quotas to Users ------------------------------------------------------------------------------- 256...

  • Page 262: Adding And Editing Users

    In the Configuration tab's navigation pane, click Users > Users. The Users > Users page appears. Do one of the following: To add a new user, click New. To edit an existing user, click on its name. CTERA C-Series User Guide...
  • Page 263 The User Editor Wizard opens, displaying the Specify User Details dialog box. Complete the fields using the relevant information in the following table. Click Next. The Specify Additional Account Information dialog box opens. Complete the fields using the relevant information in the following table. Click Next. CTERA C-Series User Guide...
  • Page 264 Type the users' full name. This field is optional. Email Address Type the user's email address. This field is optional. Numeric UID Type a numeric user ID (UID) to assign the user. This field is optional. CTERA C-Series User Guide...

  • Page 265: Inviting Users To Install Ctera Agent

    You can invite users to install CTERA agent and back up their computers to the appliance. When you invite a user, the user receives an email invitation with a link to download CTERA Agent and a username and password for accessing the appliance. The user's account is added to the appliance and you can see the new user listed in the Users >...

  • Page 266: Exporting Users

    Administrators are automatically allocated unlimited storage space. To allocate disk quota to a user In the Configuration tab's navigation pane, click Users > Users. The Users > Users page appears. Select the desired user name and click User Quotas. CTERA C-Series User Guide...

  • Page 267: Deleting Users

    You cannot delete the main administrator account. To delete a user In the Configuration tab's navigation pane, click Users > Users. The Users > Users page appears. Select the desired user name and click Delete. A confirmation message appears. Click Yes. CTERA C-Series User Guide...

  • Page 268: Adding And Editing User Groups

    In the Configuration tab's navigation pane, click Users > Groups. The Users > Groups page appears. Do one of the following: To add a new user group, click New. To edit an existing user group, click on its name. CTERA C-Series User Guide...
  • Page 269 To add a user to the user group, select the desired user in the Available pane, then click The user appears in the Selected pane. To remove a user from the user group, select the desired user in the Selected pane, then click The user appears in the Available pane. Click Next. CTERA C-Series User Guide...

  • Page 270: Deleting User Groups

    To delete a user group In the Configuration tab's navigation pane, click Users > User Groups. The Users > User Groups page appears. Select the desired user group and click Delete. A confirmation message appears. CTERA C-Series User Guide...
  • Page 271 If the deleted user group had been granted access rights to network shares, the group members will no longer have access rights to those network shares. To assign individual users access rights to network shares, see Sharing Files (on page 99). CTERA C-Series User Guide...

  • Page 273: Managing Network Settings

    DNS servers to use, from a DHCP server. If your network uses static IP addresses instead of DHCP, you must configure the appliance with the necessary settings. To configure network settings In the Configuration tab's navigation pane, click System > Network. The System > Network page appears. CTERA C-Series User Guide...
  • Page 274 Managing Network Settings Click Settings. The Network Configuration Manager opens displaying the Network tab. Complete the fields using the information in the following table. Click Save. CTERA C-Series User Guide...
  • Page 275 You must complete the Primary DNS Server and Secondary DNS Server fields. Primary DNS Server Type the primary DNS server's IP address. Secondary DNS Server Type the secondary DNS server's IP address. This field is optional. CTERA C-Series User Guide...

  • Page 276: Configuring Port Settings

    The System > Network page appears. Click Settings. The Network Configuration Manager opens displaying the Network tab. Click the Ethernet tab. The Ethernet tab appears. In the Port Speed drop-down list, do one of the following: CTERA C-Series User Guide...

  • Page 277: Viewing Network And Port Settings

    The IP addresses of the primary and secondary DNS servers. Connection Duration The amount of time that the appliance has been connected to the network. Ports Mbps, Duplex The current Ethernet link speed and duplex. MAC Address The MAC address of this appliance. CTERA C-Series User Guide...

  • Page 278: Renewing The Dhcp Lease

    IEEE 802.3ad dynamic link aggregation (also called port trunking) is supported by the CTERA C400 and C800. Link aggregation enables you to use both Ethernet ports of the appliance in parallel, to increase the link speed beyond the limits of a single 1Gbps port and to increase redundancy for higher availability.
  • Page 279 Slide the lever to the ON position. Link aggregation is enabled. To disable link aggregation In the Configuration tab's navigation pane, click System > Network. The System > Network page appears. Slide the lever to the OFF position. Link aggregation is disabled. CTERA C-Series User Guide...

  • Page 281: Setting Up File Search

    Manually Starting Index Updates ----------------------------------------------------------------------------- 275 Overview The CTERA appliance search engine enables users to search for files by name. The search engine can be enabled and disabled. Updating the search engine's index can be done manually and can be scheduled to be done automatically.

  • Page 282: Enabling/Disabling File Search

    The File Search page appears. Slide the lever to the On position. File search is enabled. To disable file search In the Configuration tab's navigation pane, click Search > File Search. The File Search page appears. CTERA C-Series User Guide...

  • Page 283: Scheduling File Index Updates

    In the Configuration tab's navigation pane, click Search > File Search. The File Search page appears. Click Settings. The Indexer Settings dialog box appears, displaying the Scheduled Index Updates page. Complete the fields using the information in the following table. Click Finish. CTERA C-Series User Guide...
  • Page 284 Specify the amount of time between automatic index updates backups, in hours and minutes. The default value is 24 hours, 0 minutes. On the X of the month Specify the day of the month on which to update the index. CTERA C-Series User Guide...

  • Page 285: Manually Starting Index Updates

    To stop indexing, click Stop Indexing. When indexing is complete, the Indexed Files field displays the number of files indexed, and the Last Update field displays the date and time at which the last index update occurred. CTERA C-Series User Guide...

  • Page 287: Using The File Manager

    The File Manager is located in the Files tab. It consists of the following elements: Tree pane. Used for navigating between folders. Right pane. Displays information and controls for the file or folder selected in the tree pane. CTERA C-Series User Guide...

  • Page 288: Navigating Between Folders

    Manager tasks related to guest invitations, project collaboration, and snapshots are not available in this view. To change the tree pane view In the drop-down list the top of the tree pane, select the desired view. CTERA C-Series User Guide...

  • Page 289: Viewing File Or Folder Details

    The file/folder's details appear at the bottom of the right pane. If in Details view, the file/folder's details are displayed in the table as well. For information on changing the view, see Changing the Right Pane View (on page 279). CTERA C-Series User Guide...

  • Page 290: Downloading Files And Folders

    The selected files/folders are downloaded to your computer in a file called download.zip Uploading Files To upload files In the File Manager, navigate to the desired folder. See Navigating Between Folders (on page 278). In the right pane, click Upload. CTERA C-Series User Guide...
  • Page 291 The following things happen: If the file already exists, the following window appears. To overwrite the file in cloud storage with the file on your computer, choose Overwrite and click Ok. Otherwise, upload of this file will be canceled. CTERA C-Series User Guide...

  • Page 292: Creating New Folders

    In the File Manager, navigate to the desired parent folder. See Navigating Between Folders (on page 278). Click Actions and then click New Folder. The Choose a name dialog box appears. In the field provided, type a name for the new folder. Click OK. CTERA C-Series User Guide...

  • Page 293: Renaming Files And Folders

    In the File Manager, navigate to the desired files/folders. See Navigating Between Folders (on page 278). Select the desired file or folder. See Selecting Files and Folders (on page 283). Click Actions and then click Delete. A confirmation message appears. Click Yes. CTERA C-Series User Guide...

  • Page 294: Copying/Moving Files And Folders

    If file search is enabled, you can search for files by name. See Enabling/Disabling File Search (on page 272). To search for files In the File Manager, type the name of the file you want to search for in the Find files by name field. CTERA C-Series User Guide...

  • Page 295: Adding The Appliance As A Search Provider In Your Browser

    To start using the appliance as a search provider immediately, select the Start using it right away check box. If you do not select this option, the appliance will only be added as a search provider upon restarting your browser. Click Add. CTERA C-Series User Guide...

  • Page 296: Viewing Previous Versions Of Files And Folders

    Latest Version contains the current version of files and folder in cloud backup. The snapshots are marked according to their type: NEXT3 ( ) or cloud ( The snapshot contents appear, and you can view and download them. You can also copy and paste them to the Latest Version. CTERA C-Series User Guide...

  • Page 297: Monitoring Your Ctera Appliance

    Monitoring Your CTERA Appliance This chapter explains how to use the Status Dashboard, appliance logs, and email alerts to monitor your appliance. In This Chapter Viewing the Status Dashboard -------------------------------------------------------------------------------- 287 Viewing Detailed Information About a Disk Drive -------------------------------------------------------- 291...
  • Page 298 Monitoring Your CTERA Appliance The Main > Dashboard page appears. For information on the fields displayed, see the following table. The data is automatically refreshed, every few seconds. CTERA C-Series User Guide...
  • Page 299 Monitoring Your CTERA Appliance Table 55: Status Dashboard Fields This field... Displays... Hard Disk Drives All disk drives installed on the appliance. For each drive, the following information is displayed: The disk type Click on this link to view additional information about the drive. For further information, see Viewing Detailed Information About a Disk Drive (on page 291).
  • Page 300 Monitoring Your CTERA Appliance For information on log fields, see Using CTERA appliance Logs. Table 56: Hard Drive Statuses This status... Indicates... Synchronized This drive is in a RAID array and is in optimal condition. The drive is not in a RAID array and is in optimal condition.

  • Page 301: Viewing Detailed Information About A Disk Drive

    Monitoring Your CTERA Appliance Table 58: Volume Statuses This status... Indicates... Key required The volume is encrypted and requires a key. Contains errors The file system needs to be repaired. Read only The file system is incompatible with current firmware.
  • Page 302 Monitoring Your CTERA Appliance The Drive Status window appears, displaying the Summary tab. For information on the fields displayed, refer to the information in Drive Status Fields (page 294). To format the drive, do the following: Click Format. A confirmation message appears.
  • Page 303 Monitoring Your CTERA Appliance The Advanced tab appears. For drives supporting Self-Monitoring, Analysis, and Reporting Technology, (S.M.A.R.T), this tab displays advanced diagnostics information about the disk drive. For an explanation of the fields, refer to your disk drive's documentation. If your drive does not support S.M.A.R.T, this tab will not appear.

  • Page 304: Viewing The Activity Monitor

    Monitoring Your CTERA Appliance Table 59: Drive Status Fields This field... Displays... Drive Status The disk drive's current status. For a list of possible statuses, see Hard Drive Statuses (page 290). Disk Health The disk's health status (OK or Failed).

  • Page 305: Configuring Logging

    Monitoring Your CTERA Appliance The Main > Activity page appears. Table 60: User Session Information This column... Displays... Type The session type: CIFS (Windows File Sharing) CTERA Agent User The user connected to the appliance. Source IP The IP address from which the user connected to the appliance.

  • Page 306: Configuring Event Log Settings

    Monitoring Your CTERA Appliance Configuring Event Log Settings You can configure settings for the appliance Event Log, including log storage and the log level to display. To configure Event Log settings Do one of the following: In the Configuration tab's navigation pane, click Event Log > Log Settings.
  • Page 307 Monitoring Your CTERA Appliance Table 61: Log Settings Fields In this field... Do this... Keep logs For Type the number of days that the appliance should store logs. The default value is 10 days. Store logs in Select the volume where the appliance should store logs.

  • Page 308: Configuring Syslog Logging

    Monitoring Your CTERA Appliance Configuring Syslog Logging If desired, you can configure the appliance to send logs to a Syslog server located on your network or on the Internet. While the appliance Event Log is limited by the amount of available storage space, a Syslog server can store an unlimited number of logs.

  • Page 309: Viewing Logs

    Table 63: Log Categories This log category... Displays... System General appliance events, including starting up, connecting to the network and the CTERA Portal, disconnecting from the network and the CTERA Portal, and so on Local Backup Events related to synchronization operations Cloud Backup...

  • Page 310: Viewing System Logs

    Monitoring Your CTERA Appliance Viewing System Logs To view System logs In the Configuration tab's navigation pane, click Event Log > Log Viewer. The Event Log > Log Viewer page appears displaying the system logs. If the Log Viewer is already open and a different log category is displayed, in the Select Topic drop-down list, select System.

  • Page 311: Viewing Local Backup Logs

    Monitoring Your CTERA Appliance Table 65: Log Levels Icon Log Level Emergency Alert Critical Error Warning Notice Info Debug Viewing Local Backup Logs To view Local Backup logs Do one of the following: To access Local Backup logs from either Synchronize page, click Event Log.
  • Page 312 Monitoring Your CTERA Appliance The Local Backup logs appear. For information on the displayed fields, see the following tables. To view files for which errors occurred during a synchronization operation, click on the desired operation in the upper pane. Information about files for which errors occurred appears in the lower pane.

  • Page 313: Viewing Cloud Backup Logs

    Monitoring Your CTERA Appliance Table 66: Local Backup Log Upper Pane Fields This field... Displays... Type An icon indicating the log level. See Log Levels (page 301). Start Time The date and time at which the synchronization operation started. Name The name of the sync rule.
  • Page 314 Monitoring Your CTERA Appliance In the Configuration tab's navigation pane, click Event Log > Log Viewer. The Event Log > Log Viewer page appears. In the Select Topic drop-down list, select Cloud Backup. The Cloud Backup logs appear. For information on the displayed fields, see the following tables.
  • Page 315 Monitoring Your CTERA Appliance Table 68: Cloud Backup Log Upper Pane Fields This field... Displays... Type An icon indicating the log level. See Log Levels (page 301). Start Time The date and time at which the backup operation started. Mode The operation mode, Backup or Restore.

  • Page 316: Viewing Cloud Sync Logs

    Monitoring Your CTERA Appliance Viewing Cloud Sync Logs To view Cloud Sync logs In the Configuration tab's navigation pane, click Event Log > Log Viewer. The Event Log > Log Viewer page appears. In the Select Topic drop-down list, select Cloud Sync.

  • Page 317: Viewing Access Logs

    Monitoring Your CTERA Appliance Table 70: Cloud Sync Log Fields This field... Displays... Type An icon indicating the log level. See Log Levels (page 301). Operation The synchronization operation performed: New. A new file or directory was created. Updated. A file or directory was updated.
  • Page 318 Monitoring Your CTERA Appliance The Access logs appear. The following information is displayed: CTERA C-Series User Guide...

  • Page 319: Viewing Audit Logs

    Monitoring Your CTERA Appliance Table 71: Access Log Fields This field... Displays... Type An icon indicating the log level. See Log Levels (page 301). Date The date and time at which the event occurred. User The user that triggered the event.
  • Page 320 Monitoring Your CTERA Appliance The Audit logs appear. The following information is displayed: Table 72: Audit Log Fields This field... Displays... Action The action type. See Audit Log Action Types (page 310). Date The date and time at which the event occurred.

  • Page 321: Viewing Ctera Agents Logs

    To view CTERA Agents logs In the Configuration tab's navigation pane, click Event Log > Log Viewer. The Event Log > Log Viewer page appears. In the Select Topic drop-down list, select CTERA Agents. The CTERA Agents logs appear. The following information is displayed:...

  • Page 322: Filtering Logs

    An icon indicating the log level. See Log Levels (page 301). Date The date and time at which the event occurred. Source The name of the CTERA Agent-installed computer that triggered the event. Details A description of the event. More Info Additional information about the event.

  • Page 323: Configuring Email Alerts

    Monitoring Your CTERA Appliance The logs in this category are cleared. Exporting Logs You can export logs in any category to a Comma-Separated Values (*.csv) file on your computer, which you can view in Microsoft Excel as a worksheet. To export logs in a log category View the desired log category.

  • Page 324: Configuring Mail Server Settings

    Monitoring Your CTERA Appliance Configuring Mail Server Settings To configure mail server settings In the Configuration tab's navigation pane, click Alerts > Mail Server. The Alerts > Mail Server page appears. Complete the fields using the information in the following table.
  • Page 325 Monitoring Your CTERA Appliance Table 75: Mail Server Fields In this field... Do this... Deliver email using a custom SMTP Select this option to enable email alerts. server Additional fields are enabled. SMTP Server Type the SMTP server's IP address.

  • Page 326: Configuring Email Alert Settings

    Monitoring Your CTERA Appliance Configuring Email Alert Settings To configure email alerts In the Configuration tab's navigation pane, click Alerts > Email Alerts. The Alerts > Email Alerts page appears. Complete the fields using the information in the following table.
  • Page 327 Email Recipient 2 Sender Email Type the email address that should appear in the From field of email alerts. The default value is alert-no-reply@ctera.com. Log message of severity Select the minimum event severity level for which to send email alerts.
  • Page 328 Monitoring Your CTERA Appliance Cloud Backup Success To send an email alert when an cloud backup operation has been performed successfully, select this option. Local Backup Success To send an email alert when a local backup operation has been performed successfully, select this option.

  • Page 329: Maintenance

    Updating the Firmware ------------------------------------------------------------------------------------------ 325 Exporting and Importing CTERA Appliance Settings ----------------------------------------------------- 328 Viewing Attached UPS Device Details ----------------------------------------------------------------------- 330 Resetting the CTERA Appliance to Its Default Settings -------------------------------------------------- 331 Restarting the CTERA Appliance ------------------------------------------------------------------------------ 332 Shutting Down the CTERA Appliance ------------------------------------------------------------------------ 333...

  • Page 330: Viewing The Appliance Details

    In the Configuration tab's navigation pane, click Main > This Device. The Main > This Device page appears, displaying the product information. Configuring the CTERA Appliance Name and Location You can configure the appliance's details, including its name and location.
  • Page 331 To configure the appliance's physical location, do the following: Next to the Physical Location field, click Edit. The Edit Physical Location dialog box appears. In the Physical Location field, type the appliance's location. For example: “Delaware Branch Office”. Click Save. CTERA C-Series User Guide...

  • Page 332: Configuring The Ctera Appliance Time And Date

    Maintenance Configuring the CTERA Appliance Time and Date You can configure the appliance to obtain the time and date from a time server, or you configure the time and date manually. To configure the appliance time and date In the Configuration tab's navigation pane, click System > Regional Settings.
  • Page 333 Do the following: To add a time server to the list, type the server's URL in the field provided, then click Add. To remove a time server from the list, in the server's row, click CTERA C-Series User Guide...
  • Page 334 Do the following: In the Date field, type the current date, or click to select the date from a calendar. In the Time drop-down list, select the current time. Click Next. The Wizard Completed screen appears. Click Finish. CTERA C-Series User Guide...

  • Page 335: Configuring The User Interface Language

    To configure automatic firmware updates In the Configuration tab's navigation pane, click System > Firmware. The System > Firmware page appears, displaying the following information: The currently installed firmware version The most recent available firmware version The appliance model CTERA C-Series User Guide...
  • Page 336 If you do not select this option, you must perform firmware updates manually, as described in Manually Updating the Firmware (on page 327). To specify that the appliance should automatically reboot after installing new firmware updates, do the following: CTERA C-Series User Guide...

  • Page 337: Manually Updating The Firmware

    If you do not enable automatic rebooting, then you will need to reboot the appliance as described in Restarting the CTERA Appliance (on page 332), when this page indicates that a new update has been installed.

  • Page 338: Exporting And Importing Ctera Appliance Settings

    In addition, the appliance automatically backs up its configuration to the CTERA Portal each time cloud backup runs. The backed up settings can be downloaded from the CTERA Portal and restored as needed. See Restoring Appliance Configuration from Cloud Backup (on page 183).

  • Page 339: Importing The Configuration

    Click Upload and browse to the appliance configuration file. The configuration file is imported. Once the upload is complete, the Configuration Import Completed screen appears. If any errors occurred during the import, they are displayed. Click Finish. CTERA C-Series User Guide...

  • Page 340: Viewing Attached Ups Device Details

    TrippLite, are supported. For additional information, contact the device vendor. To view details about attached UPS devices In the Configuration tab's navigation pane, click System > UPS. The System > UPS page appears displaying the information in the following table. CTERA C-Series User Guide...

  • Page 341: Resetting The Ctera Appliance To Its Default Settings

    While the appliance is up and running, press the Reset button for at least 10 seconds. The appliance is reset to its default settings and reboots. To reset the C400/C800 to its default settings using a serial cable Shut down the appliance.

  • Page 342: Restarting The Ctera Appliance

    Connect to the appliance's COM port using a serial cable, and follow the displayed instructions. For information on locating the C400's COM port, see Rear Panel (on page 16). For information on locating the C800's COM port, see Rear Panel (on page 26).

  • Page 343: Shutting Down The Ctera Appliance

    Maintenance In the C200, press the Reset button briefly. In the C400, turn the power switch at the back of the appliance to the OFF position and then back to the ON position. In the C800, turn the power switch at the front of the appliance to the OFF position and then back to the ON position.
  • Page 344 The Storage > Power Management page appears. Select the Put hard drives to sleep check box. In the After inactivity of drop-down list, select the amount of time after which the hard drives should be put to sleep if inactive. Click Save. CTERA C-Series User Guide...

  • Page 345: Legal Information

    This End User License Agreement (the "Agreement") by and between the individual installing and/or using the Software (as such term is defined below) and any legal entity on whose behalf such individual is acting (collectively, "You" or "you") and CTERA Networks Ltd.
  • Page 346 You agree not to display or use them in any manner. 2.2 If You have comments on the Software or ideas on how to improve it, please contact us. By doing so, You also grant CTERA a perpetual, royalty-free, irrevocable, transferable license, with right of sublicense, to use and incorporate Your ideas or comments into the Software (or third party software, content, or services), and to otherwise exploit Your ideas and comments, in each case without payment of any compensation.
  • Page 347 6. Term and Termination CTERA shall have the right to terminate this Agreement at any time due to Your breach of this Agreement by providing You with a written notice. Upon CTERA's termination of this Agreement, You shall not be entitled to any compensation, reimbursement or damages of any kind.
  • Page 348 10.2 Remedy by CTERA. In the event that any Software or portion thereof is held, or in CTERA’s reasonable opinion may be held, to constitute an infringement, CTERA, at its option and expense, may either (i) obtain for You the right to continue to use...

  • Page 349: Ctera Limited Hardware Warranty

    Legal Information 11.4 The failure of CTERA to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, the remainder of this Agreement will continue in full force and effect.
  • Page 350 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: CTERA C-Series User Guide...
  • Page 351 Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License. CTERA C-Series User Guide...

  • Page 352: Gnu General Public License 3

    GNU GENERAL PUBLIC LICENSE 3 Version 3, 29 June 2007 Copyright © 2007 Free Software Foundation, Inc. Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. CTERA C-Series User Guide...
  • Page 353 Propagation includes copying, distribution (with or without modification), making available to the public, and in some countries other activities as well. CTERA C-Series User Guide...
  • Page 354 No covered work shall be deemed part of an effective technological measure under any applicable law fulfilling obligations under article 11 of the WIPO copyright treaty adopted on 20 December 1996, or similar laws prohibiting or restricting circumvention of such measures. CTERA C-Series User Guide...
  • Page 355 Corresponding Source. Regardless of what server hosts the Corresponding Source, you remain obligated to ensure that it is available for as long as needed to satisfy these requirements. CTERA C-Series User Guide...
  • Page 356 Limiting the use for publicity purposes of names of licensors or authors of the material; or e) Declining to grant rights under trademark law for use of some trade names, trademarks, or service marks; or CTERA C-Series User Guide...
  • Page 357 11. Patents. A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based. The work thus licensed is called the contributor's “contributor version”. CTERA C-Series User Guide...
  • Page 358 The Free Software Foundation may publish revised and/or new versions of the GNU General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. CTERA C-Series User Guide...

  • Page 359: Apache License

    "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. CTERA C-Series User Guide...
  • Page 360 Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. CTERA C-Series User Guide...

  • Page 361: Declaration Of Conformity

    Contributor by reason of your accepting any such warranty or additional liability. Declaration of Conformity The product described in this guide and associated peripherals manufactured by CTERA Networks Ltd., to which this declaration relates is in conformity with: European Community This product complies with the essential requirements specified in Article 3.1 (a) and 3.1 (b)

  • Page 362: Usa & Canada

    This Class B Digital apparatus, Complies with Canadian Standard ICES-003. The products are compliant with the following standards: EMC: FCC Part 15, Class B CISPR 22: 1997 +A1: 2000 ICES-003: 2004 Safety / Low CAN/CAS C22.2 No. 60950-1 Voltage: UL60950-1 CTERA C-Series User Guide...

  • Page 363: Rohs & Weee

    European Parliament and of the Council on Waste Electrical and Electronic Equipment (WEEE – 2002/96/CE). Environmental Data – Product's Materials Information Restricted Substances CTERA products do NOT contain any of the following substances in concentrations exceeding legal threshold limits: Asbestos...
  • Page 364 The System fully complies with the EU Directive 94/62/EEC. The product has been tested in a typical configuration. For a copy of the original signed declaration (in full conformance with EN45014), please contact CTERA Technical Support at www.ctera.com/support. CTERA C-Series User Guide...

  • Page 365: Index

    141, 143, 144, 147, 150, 152, 156, 286, 294 About Cloud Attached Storage • 1 Clearing Logs • 322 About the CTERA Cloud Backup Service • 157 Cloud Service Features • 8, 19, 29 About Your CTERA Cloud Attached Storage Collaborating on Projects •...
  • Page 366 Configuring NFS Access • 104, 130, 154 CTERA C800 Specifications and Installation • Configuring Port Settings • 274 Configuring Project Collaboration Settings • CTERA End User License Agreement • 347 145, 146, 147 CTERA Limited Hardware Warranty • 351 Configuring Remote Access Settings • 57 Configuring RSync Access •...
  • Page 367 Installing a SATA Hard Drive in the CTERA C200 • 200 • 10, 11, 87 Manually Starting/Stopping Synchronization Installing a SATA Hard Drive in the CTERA C400 Operations • 217 • 21, 87 Manually Taking Snapshots • 93, 97 CTERA C-Series User Guide...
  • Page 368 Resetting the CTERA Appliance to Its Default Modifying Your Services Connection Settings • Settings • 5, 342 Restarting the CTERA Appliance • 5, 337, 343 Monitoring Agents • 254, 255 Restoring Appliance Configuration from Cloud Monitoring Your CTERA Appliance • 297 Backup •...
  • Page 369 Using the File Manager • 285 Setting Up Sync Rules • 207 Using the Web Interface • 39 Setting Up the CTERA Appliance • 44, 342 Sharing Files • 103, 260, 269 Viewing Access Logs • 317 Shutting Down the CTERA Appliance • 11, 21, Viewing Active Guest Invitations •...
  • Page 370 Why Should I Use Cloud Backup? • 157 Windows XP/Vista/7/8 • 35 Workflow • 68, 92, 104, 160, 194, 224, 279, Working with Backup Sets • 159, 160, 162 Working with iSCSI Targets • 83 Working with Volume Snapshots • 67, 80, 91, CTERA C-Series User Guide...

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