LG BD550 Service Manual page 34

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
unit does not respond to any commands.
does the unit respond to
the buttons on the unit?
YES
has the customer
reset the unit?
5-4. Disc Stuck
a Bd disc is stuck in the unit.
does the open/close button
on the unit work?
YES
has the customer reset the
unit?
2010
if the unit will turn on or off with the button on the unit,
NO
troubleshoot the remote control. Please refer to
if the unit does no respond to any buttons,
NO
then reset the unit by unplugging it for 15 to 30 seconds.
if the unit does not respond after the reset,
Press the open/close button on the unit. if the disc ejects,
NO
troubleshoot the remote using the remote control
ask the customer to reset the unit by unplugging the unit
NO
from the electrical outlet for 15 to 30 seconds. if the disc
remains stuck in the unit after the reset, the unit will need service.
3-19
remote control not Working call flow.
arrange for service on the Bd.
not working call flow.