Nintendo 3DS XL Operation Manual page 33

I can't disable the Parental Control settings.
• Make sure you have entered the correct PIN to access Parental Control settings.
• Make sure you have entered the correct answer for your secret question.
If you have forgotten your PIN or answer to your secret question...
Select Parental Controls from System Settings and then tap
1
Forgot PIN.
(You can also tap I Forgot on the PIN entry screen.) Enter the answer to your
secret question, and then tap OK to return to the Parental Controls options.
If you have forgotten the answer to your secret question, tap I Forgot
2
on the answer entry screen.
If you have registered an e-mail address, tap OK to have a master
3
key sent to that address.
• this step requires a wireless broadband Internet connection.
• make sure your e-mail application does not reject e-mail from the
@nintendo.net domain.
If you have not registered an e-mail address, an Inquiry Number
4
will be displayed.
Visit support.nintendo.com/pin and enter this Inquiry Number to get a master
key that will allow you to access Parental Controls again.
Tap OK.
5
Enter the master key number and then tap OK.
6
You will return to Parental Controls.
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Music files saved on an SD Card won't display in Nintendo 3DS Sound.
• Make sure the files are in a format compatible with Nintendo 3DS Sound (see the troubleshooting step below for compatible
file formats).
• Make sure the files are not saved in the "Private" folder inside the "Nintendo 3DS" folder on the SD Card (this folder is visible when
viewing the SD Card contents on a PC). The contents of this folder are not visible in Nintendo 3DS Sound.
Music files saved on an SD Card won't play in Nintendo 3DS Sound.
• Check to make sure the files are in a format compatible with Nintendo 3DS Sound. The files must be in the following format:
AAC files with .m4a, .mp4, and .3gp extensions, or MP3 files with .mp3 extensions.
Bit rate of 16kbps - 320kbps and sampling frequency of 32kHz - 48kHz.
NOTE: The New Nintendo 3DS XL cannot play copy-protected music files.
If your system still does not operate correctly after reviewing the above problems and solutions, visit
support.nintendo.com for assistance and additional troubleshooting and repair options, or call
1-800-255-3700.
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