Troubleshooting - Nintendo 3DS XL Operation Manual

Troubleshooting

Before seeking assistance, please review the following problems and solutions. You can also visit
support.nintendo.com for assistance and additional troubleshooting and repair options, or call 1-800-255-3700.
NOTE: Please also review any instructions for games or accessories you may be using and review the Troubleshooting section of the
built-in electronic manual for the HOME Menu (page 23).
The system won't charge or the recharge LED doesn't light up or stay lit.
• Make sure you are using the correct AC adapter, Model No. WAP-002(USA).
• Check the battery placement to make sure it is installed correctly (page 52).
• Disconnect the system from the AC adapter and unplug the adapter from the wall outlet. Wait approximately 30 seconds and then
reconnect the components. (Review the battery-charging procedure on page 15.)
• Make sure you are charging the battery pack within an ambient temperature range of 41˚F – 95˚F (5˚C – 35˚C). The battery pack
may not charge properly outside of this range.
• If the recharge LED is blinking or won't stay lit, visit support.nintendo.com for assistance and additional troubleshooting and
repair options, or call 1-800-255-3700.
It takes a long time to charge the battery pack or a battery charge doesn't last very long.
• Make sure you aren't exposing the system to or charging the system in temperatures below the ambient temperature range of
41˚F – 95˚F (5˚C – 35˚C). Cold temperatures can increase the recharge time and decrease the usage time of a charged battery.
• Over time and after repeated charging, the performance of the battery will decrease. If you have had the system for a long time,
or if the battery pack appears slightly swollen, try replacing the battery pack.
The system seems too warm.
• Make sure you are neither exposing the system to nor charging the system in temperatures above the ambient temperature range
of 41˚F – 95˚F (5˚C – 35˚C). Do not expose the system to direct sunlight in an enclosed space.
The system won't turn on or there is no picture or sound.
• Make sure the battery pack is charged (page 15).
• Check to see if the power LED lights up when you press the POWER Button.
• If you are using a Game Card, make sure it is fully inserted into the Game Card slot until it clicks into place.
• The battery pack may be installed incorrectly. Check the installation of the battery pack (page 52).
• Wake the system if it is in Sleep Mode. For details on how to wake the system from Sleep Mode, read the instructions for the
software you are using.
A Game Card won't play.
• Make sure the game content is not restricted by Parental Controls. If this is the case, you can either enter a PIN to temporarily turn
off Parental Controls, or you can reconfigure Parental Controls. See Parental Controls for more information (page 39).
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The Game Card's software icon does not appear on the HOME Menu, or the message
"There is nothing inserted into Game Card slot" is displayed on the HOME Menu, even
though a Game Card is inserted in the Game Card slot.
• Make sure the Game Card is completely inserted into the Game Card slot until it clicks into place.
• Check the Game Card connectors and Game Card slot for dirt, dust, or other foreign material.
• Make sure the Game Card is for your region (see the Game Card package for this information).
An error message appeared when playing Nintendo DS or Nintendo DSi software:
"An error has occurred. Press and hold the POWER Button to turn the system off. Please refer to the
Operations Manual for details"
• Turn off your system, then on again. Try repeating the same action that caused the error message to occur. If the same error
occurs again, please visit support.nintendo.com for assistance and additional troubleshooting and repair options, or call
1-800-255-3700.
Multi-colored stripes appear on the lower Touch Screen.
• Due to the effects of refraction or reflection of light, changes in temperature, or how you are using the stylus on the Touch Screen,
multi-colored or moire-like patterns may appear on the screen. This is normal and not considered a defect.
Some pixels on either the upper or lower screen are always dark or lit.
• Due to the characteristics of liquid crystal displays, a small number of pixels may not illuminate, or may always stay lit. This is
normal and not considered a defect unless the number of pixels that don't function normally increase over time.
The brightness or color between the upper and lower screens seems different or uneven.
• The specifications of the upper and lower screens are different so the appearance of images may be different. This is normal and
is not considered a defect.
The screen brightness or image colors change, or bright colors appear pale.
• If power-saving mode is on, these may be adjusted automatically to save battery power. For normal appearance, turn the
power-saving mode off (page 26).
• If the automatic brightness adjustment feature is turned on, the screen is automatically adjusted to match the surrounding
brightness. Also, if the power-saving mode is turned on, the screen's brightness and color gradations are automatically adjusted
to match the images displayed to minimize power usage. You can turn these features off from HOME Menu settings (page 26).
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