Page 1: Operating Instructions
Operating Instructions About the Remote Communication Gate Setup and Connection About the RC Gate Monitor Registering the Equipment Setting the Auto Discovery Registering Image I/O Devices to the Communication Server Configuring the Details of the Registered Information Appendix Read this manual carefully before you use this equipment and keep it handy for future reference. For safe and correct use, be sure to read the...
Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this equipment. For your safety and benefit, read this manual carefully before using the equipment. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.
Page 3: Safety During Operation
Safety Information When using this equipment, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: R WARNING: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. R CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 4 R WARNING: • Confirm that the wall outlet is near the equipment and freely accessi- ble, so that in event of an emergency, it can be unplugged easily. • Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug becomes frayed or otherwise damaged.
Page 5 R CAUTION: • Protect the equipment from dampness or wet weather, such as rain and snow. • Unplug the power cord from the wall outlet before you move the equipment. While moving the equipment, you should take care that the power cord will not be damaged.
Page 6: Notice To Type Bm1 Users
Notice To Type BM1 Users IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, includ- ing the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
Page 7 If trouble is experienced with this equipment, for repair or warranty infor- mation, please contact RICOH CORP. CUSTOMER SUPPORT DEPT. at 1- 800-FASTFIX. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 8 ❖ WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform such activities in the off-peak hours, such as early morning hours or late evenings.
Page 9: Notice To Wireless Lan Interface (Option) Users
Notice To Wireless LAN Interface (option) Users Note to users in the United States of America -Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential in- stallation.
Page 10 Note to users in Canada Note: This Class B digital apparatus complies with Canadian ICES-003. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 11: Manuals For This Equipment
Manuals for This Equipment The following manuals describe procedures to operate and maintain this equip- ment. For safe and efficient operation of this equipment, all users should read and fol- low the instructions carefully. ❖ Setup Guide Describes how to install the equipment. ❖...
Page 12: How To Read This Manual
How to Read This Manual Symbols The following set of symbols is used in this manual. R WARNING: This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the equipment without following the instructions under this symbol.
Page 13: Table Of Contents
Connecting the Power Cable ................13 Connecting Telephone Line to Type BM1 ............15 Common Line for Telephone and Facsimile ............15 Telephone Line Exclusively Used for the Remote Communication Gate....16 Changing the IP Address (LAN2 Port) ...............17 Connecting the Network Cable................26 Installing the RC Gate..................27 Setting the Equipment Horizontally ................27...
Page 14 4. Registering the Equipment When Registering with the E-mail (SMTP) Method...........42 Outline of the RC Gate Registration Wizard ............42 Operating the RC Gate Registration Wizard ............43 When Registering with the Internet encryption communication (HTTPS) Method ....................48 Outline of the RC Gate Registration Wizard ............48 Operating the RC Gate Registration Wizard ............49 5.
Page 15 Add Auto Discovery Range.................88 Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method....................88 Delete Auto Discovery Range................89 Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method....................89 Common Management ..................90 When using the “Internet encryption communication (HTTPS)” Method....90 Registered Device List ..................92 When using the “Internet encryption communication (HTTPS)”...
Page 16 8. Appendix Troubleshooting....................109 When Error Messages Appear................109 If Problems Described in Error Messages Persist..........110 When the Office or Devices are Moved ..............110 To Return the RC Gate ..................110 Error Codes......................110 Default Settings......................112 Information about Installed Software............... 113 Specifications..................... 114 INDEX....................... 115...
Page 17: About The Remote Communication Gate
1. About the Remote Communication Gate Outline of the System There are 2 methods of communication between the equipment and the Com- munication Server. They are the E-mail (SMTP) method and the Internet encryp- tion communication (HTTPS) method. The following describes the outline of the system for each method.
Page 18: Internet Encryption Communication (Https) Method
About the Remote Communication Gate Image I/O Devices on the Network Computer for Setting This equipment can collect information The equipment is set by RC Gate Monitor. from digital MFPs and printers by Auto For example, Auto Discovery settings. Discovery. The Auto Discovery enables...
Page 19: Always Connected Method
Outline of the System Always Connected Method If your network is connected to the internet, the equipment will communicate with the Communication Server using that environment. Here, we call it the “Al- ways connected” method. When you use the “Always connected” method, the following two items must be cleared: 1.
Page 20 About the Remote Communication Gate Image I/O Devices Registered without the Network Regarding the digital MFPs and copy machines unconnected to the Network, you can control them by directly connect- ing to this equipment using the RS-485 modular cable (black). The image I/O de-...
Page 21: Dial-Up Method
Outline of the System Dial-up Method If your network environment is not suitable for the “Always connected” method (For example, you cannot connect to a website on the internet), connect the equipment to the Communication Server with the modem installed in Type BM1.
Page 22 About the Remote Communication Gate Image I/O Devices Registered without the Network Regarding the digital MFPs and copy machines unconnected to the Network, you can control them by directly connect- ing to this equipment using the RS-485 modular cable (black). The image I/O de-...
Page 23: Guide To The Equipment
Guide to the Equipment Guide to the Equipment Top/Front AAA302S Power Communication Error Lights green while the equipment is op- OFF when correctly communicating with erating. the Communication Server. Lights or- ange when access to the Communication Call Maintenance Server fails. Check the LAN cable is cor- OFF when correctly started.
Page 24: Back
About the Remote Communication Gate Back Remote Communication Gate Type BN1 AAA401S LAN1 Port OA I/F The network (Ethernet) interface port for This is an RS-485 interface port to be con- maintenance. The IP address of the port nected to the image I/O devices to collect is set at 192.168.10.1 as the factory de-...
Page 25: Remote Communication Gate Type Bm1
Guide to the Equipment Remote Communication Gate Type BM1 AAA015S LAN1 Port OA I/F The network (Ethernet) interface port for This is an RS-485 interface port to be con- maintenance. The IP address of the port nected to the image I/O devices to collect is set at 192.168.10.1 as the factory de-...
Page 26 About the Remote Communication Gate...
Page 27: Setup And Connection
2. Setup and Connection This chapter will describe how to setup and connect the equipment to the net- work. Checking the Setup Environment R WARNING: • Confirm that the wall outlet is near the equipment and easily accessi- ble so as to be unplugged quickly in an emergency. R CAUTION: •...
Page 28 Setup and Connection Place the equipment in the recommended temperature and humidity shown be- low: AAA323S Important ❒ When the equipment is moved from a cold to a warm location, or vice versa, internal dew condensation can occur. In this case, allow the equipment to ac- climate to the new environment for at least one hour.
Page 29: Connecting The Power Cable
Connecting the Power Cable Connecting the Power Cable This procedure shows you how to connect the power cable to the equipment. R WARNING: • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury.
Page 30 Setup and Connection Plug the power cable into the wall outlet. Note ❒ The LED blinks when the equipment is warming up or in maintenance mode, and the orange and green LEDs are lit. ❒ For details about the shutdown procedure, see p.98 “Shut Down RC Gate”. R WARNING: •...
Page 31: Connecting Telephone Line To Type Bm1
Connecting Telephone Line to Type BM1 Connecting Telephone Line to Type BM1 The procedures here show how to connect a telephone line to the Remote Com- munication Gate Type BM1. Note ❒ Skip this procedure when you are setting up the Remote Communication Type BN1.
Page 32: Telephone Line Exclusively Used For The Remote Communication Gate
Setup and Connection Connect the supplied White Telephone Line Cable to the FAX port of this equipment. AAA316S Connect the other end of the White Telephone Cable to the LINE port of the facsimile. Telephone Line Exclusively Used for the Remote Communication Gate The following instructions describe the connection procedures of the telephone line, when the telephone line is used exclusively for this equipment.
Page 33: Changing The Ip Address (Lan2 Port)
Changing the IP Address (LAN2 Port) Changing the IP Address (LAN2 Port) The IP address of LAN2 port is set at 192.168.0.2, and the Subnet mask is set at 255. 255.255.0 as the factory default. If you cannot use 192.168.0.2 as the IP ad- dress of this equipment, use LAN1 port to change the IP address of LAN2 port.
Page 34 Setup and Connection Note ❒ In this document, we show the description and screen illustration, using DOS/V equipment, Windows 2000 and Internet Explorer 6.0. Procedures may be different depending on your hardware/software environment. Connect the supplied Network Cable to the LAN1 port. AAA008S Connect the other end of the network cable to the network hub or other net- work devices.
Page 35 An SSL certification warning screen will appear. Note ❒ SSL certification warning screen may differ according to your web brows- Confirm the issuer is a “Ricoh Remote Service CA”, and then agree to the conditions. Note ❒ An example of Internet Explorer 6.0: Click [Yes].
Page 36 Setup and Connection Note ❒ The RC Gate Monitor is the software to register, make settings, and config- ure equipment, devices, and Auto Discovery. The software is pre-installed in the equipment, and therefore, it is not necessary to install it to your com- puter.
Page 37 Changing the IP Address (LAN2 Port) Select either [E-mail (SMTP)] or [Internet encryption communication (HTTPS)], and click [Next]. Note ❒ Select your contracted communication method. Please contact and ask your service representative if you do not identify the communication method. [RC Gate Registration Wizard: RC Gate Information] screen appears.
Page 38 Setup and Connection Set [Set date] and [Set time] and click [Next]. [RC Gate Registration Wizard: Confirm Network Settings] screen appears. Important ❒ Check the date and time periodically, and correct them if necessary. Reference ⇒ p.63 “Registering Image I/O Devices to the Communication Server” •...
Page 39 Changing the IP Address (LAN2 Port) Click [Change]. Note ❒ To return to the [RC Gate Registration Wizard: Date/Time] screen, click [Back] instead of [Change]. ❒ Do not click [Next] on this screen. If this button is clicked, the [RC Gate Reg- istration Wizard: E-mail Settings] screen appears and you cannot set the IP ad- dress.
Page 40 Setup and Connection Enter each item in the “LAN Port” group, “DNS Server” group, and “Wire- less LAN” group (When an optional Wireless LAN installed). Note ❒ When using DHCP, select “Enable” in the [DHCP], and do not input any- thing in [IP address], [Subnet mask] and [Default gateway address].
Page 41 Changing the IP Address (LAN2 Port) Click [ ] on the web browser. The web browser closes. Note ❒ Procedures to close web browser may differ according to your Operating System and web browser. Proceed according to your environment. Restore the network settings of your computer according to the setting in- formation in Step of this section.
Page 42: Connecting The Network Cable
Setup and Connection Connecting the Network Cable The procedures here show how to connect a network cable to the equipment. Important ❒ Connect the equipment and the network by the supplied Network Interface Cable. If you do not use the supplied cable, use a 10BASE-T or 100BASE-TX network cable.
Page 43: Installing The Rc Gate
Installing the RC Gate Installing the RC Gate Make sure the environment where you want to install the equipment meets the conditions listed on p.11 “Checking the Setup Environment”, and then begin the installation procedure. Setting the Equipment Horizontally Lay the equipment on a flat surface, its LEDs upward. ARF001S Setting the Equipment Upright You can set the equipment vertically to minimize its footprint.
Page 44 Setup and Connection...
Page 45: About The Rc Gate Monitor
3. About the RC Gate Monitor System Requirements for the RC Gate Monitor The RC Gate Monitor is the software used to register, make settings, and config- ure the equipment, devices, and Auto Discovery. The software is pre-installed in the equipment, and therefore, it is not necessary to install it to your computer. Access RC Gate Monitor in the equipment from the web browser in the comput- er.
Page 46: Starting And Closing The Rc Gate Monitor
About the RC Gate Monitor Starting and Closing the RC Gate Monitor To Start the RC Gate Monitor Start the web browser of the computer, which is on the same network with the equipment. Enter "https://(IP address of the LAN2 port)/index.html" in the address box of the web browser.
Page 47 Starting and Closing the RC Gate Monitor Accept the new certificate. Note ❒ The SSL certification warning screen may differ according to your web browser. With Internet Explorer 6.0 A Click [OK]. B Click [Yes]. The SSL certification is accepted. The SSL certification will be valid till you disconnect the equipment, for example, close the web browser.
Page 48 About the RC Gate Monitor Select your language in [Language]. Select “RC Gate registrant” or “RC Gate administrator” from [User type]. Enter your password for each user. ❖ RC Gate registrant Use this to setup and register the equipment. The RC Gate registrant can register the equipment, setup Auto Discovery, register image I/O devices (When using Internet encryption communication (HTTPS) method).
Page 49 Starting and Closing the RC Gate Monitor ❖ RC Gate registrant • Before the [RC Gate Registration Wizard] is completed Top Page with [RC Gate Registration Wizard] and [RC Gate and Device Set- tings] will appear. • When the [RC Gate Registration Wizard] of the “E-mail (SMTP)” method is completed [Auto Discovery Setting Wizard] will appear as well as the buttons above.
Page 50: About The Menu Buttons
About the RC Gate Monitor About the Menu Buttons ❖ RC Gate Registration Wizard Use the wizard to register the equipment to the Communication Server. It will appear when you log in as “RC Gate registrant.” In the “Internet en- cryption communication (HTTPS)”...
Page 51: To Discontinue Rc Gate Monitor
Starting and Closing the RC Gate Monitor To Discontinue RC Gate Monitor Click [Top Page] in the Header Area. Reference See p.36 “Header Area” when the Wizard. See p.38 “Header Area” when [RC Gate and Device Settings]. Top Page will appear. Click [Logout].
Page 52: Rc Gate Monitor Wizard Screen And Operation
About the RC Gate Monitor RC Gate Monitor Wizard Screen and Operation AAA403S ❖ Apply Header Area Applies the changed settings. The A link button with the Top Page is here configuration screen appears after on every page. You can return to the Top you click [Apply].
Page 53 RC Gate Monitor Wizard Screen and Operation Work Area Name of the menu items are shown in the left and contents of the items are shown in the right. You can enter the white, 3-D effected item box. Reference See p.39 “About the Chart Screen” for the details of the chart screen.
Page 54: About The Rc Gate And Device Settings
About the RC Gate Monitor About the RC Gate and Device Settings AAA404S Header Area Guidance A link button to Top Page is shown in this Outline of the current operation on the area. You can exit from [RC Gate and De- screen is shown here.
Page 55: About The Chart Screen
About the Chart Screen About the Chart Screen AAA326S Click to move to the top page. The button Click to move to the last page. The button appears pale and it will enable one to appears pale and it will enable one to click if there is only one page or if the cur- click if there is only one page or if the cur- rent page is the top page.
Page 56 About the RC Gate Monitor...
Page 57: Registering The Equipment
4. Registering the Equipment This chapter shows the procedure to register the equipment using [RC Gate Reg- istration Wizard]. Settings in [RC Gate Registration Wizard] differ according to the communication method (E-mail (SMTP) or Internet encryption communication (HTTPS)). [RC Gate Registration Wizard] button appears when you logged in as RC Gate reg- istrant.
Page 58: When Registering With The E-Mail (Smtp) Method
Registering the Equipment When Registering with the E-mail (SMTP) Method Outline of the RC Gate Registration Wizard In this method, enter E-mail information for the equipment. The equipment will send an E-mail to the Communication Server when the equipment is connected in the network.
Page 59: Operating The Rc Gate Registration Wizard
When Registering with the E-mail (SMTP) Method Operating the RC Gate Registration Wizard Start the web browser. Access the RC Gate Monitor and log in as “RC Gate registrant.” Reference p.30 “To Start the RC Gate Monitor” The Top Page for the “RC Gate registrant” will appear. Click [RC Gate Registration Wizard].
Page 60 Registering the Equipment Confirm [Request No.] and [Time zone]. Enter [RC Gate registrant E-mail address] if necessary. ❖ Request No. This is a required item to be entered. Note ❒ Confirm the values. The values shown are the values that you enter when you set the IP address for the equipment.
Page 61 When Registering with the E-mail (SMTP) Method Confirm the network settings. Click [Next]. • When connected by Ethernet cable • When connected by the Wireless LAN (option) [RC Gate Registration Wizard: E-mail Settings] screen will appear. Changing the Network Settings Limitation ❒...
Page 62 Registering the Equipment Enter items from [RC Gate E-mail address (for sender)] to [SMTP server port]. Reference See p.78 “E-mail” for the details of each item. [RC Gate E-mail address (for sender)] and [SMTP server address] are required items to be entered. Set the security authentication of your SMTP server.
Page 63 When Registering with the E-mail (SMTP) Method Confirm that “E-mail information was successfully sent.” is shown in “Send result.” Click [OK]. Note ❒ If the equipment fails to send an E-mail to the SMTP server, [OK] button will not appear. Click [Failed]. Return to the [RC Gate Registration Wizard: E- mail Settings] screen and then set the values again.
Page 64: When Registering With The Internet Encryption Communication (Https) Method
Registering the Equipment When Registering with the Internet encryption communication (HTTPS) Method Outline of the RC Gate Registration Wizard This section describes how to make the settings, to register and confirm the equipment to the Communication Server. AAA324S...
Page 65: Operating The Rc Gate Registration Wizard
When Registering with the Internet encryption communication (HTTPS) Method Operating the RC Gate Registration Wizard Start the web browser. Access the RC Gate Monitor and log in as “RC Gate registrant.” Reference p.30 “To Start the RC Gate Monitor” Top Page for the “RC Gate registrant” will appear. Click [RC Gate Registration Wizard].
Page 66 Registering the Equipment Confirm [Request No.] and [Time zone]. Note ❒ Confirm the values. The values shown are the values that you entered when setting the IP address for the equipment. ❖ Request No. [Request No.] is required to enter. This number will identify your RC Gate at the Communication Server.
Page 67 When Registering with the Internet encryption communication (HTTPS) Method Confirm the network settings. Click [Next]. • When connected by Ethernet cable • When connected by the Wireless LAN (option) [RC Gate Registration Wizard: E-mail Settings] screen will appear. Changing the Network Settings Limitation ❒...
Page 68 Registering the Equipment Enter items from [RC Gate E-mail address (for sender)] to [SMTP server port]. Note ❒ When you use the Internet encryption communication (HTTPS) method, entering of each item in the [RC Gate Registration Wizard: E-mail Settings] screen is optional. ❒...
Page 69 When using Dial-up on Type BM1 The [RC Gate Registration Wizard: Dial-up Settings] screen will appear if you are using a modem board installed on Remote Communication Gate Type BM1. A Enter [Access point], [RC Gate phone No.] and [Line connection].
Page 70 Registering the Equipment ❖ Line connection Select “RC Gate and fax shared line” if the equipment shares the tele- phone line with a FAX. Select “RC Gate exclusive line” if only the equip- ment uses the connected telephone line. Note ❒...
Page 71 When Registering with the Internet encryption communication (HTTPS) Method Confirm the entered values. Click [Next]. • When using Always connected • When using Dial-up Note ❒ Click [Back] to make changes. Returns to the [RC Gate Registration Wizard: RC Gate Information] screen in The [RC Gate Registration Wizard: Confirmation] screen will appear.
Page 72 Registering the Equipment Confirm that “Request No. confirmation was successfully completed.” is shown in [Confirmation Result]. Click [Next]. Note ❒ [Back] will appear when the confirmation fails. Click [Back] and start the wizard again from [RC Gate Registration Wizard: RC Gate Information] in The [RC Gate Registration Wizard: Registration] screen will appear.
Page 73: Setting The Auto Discovery
5. Setting the Auto Discovery This chapter shows the procedures to set the equipment to search and collect in- formation of the devices on the network and send it to the Communication Serv- er over a period of time. This is called “Auto Discovery.” Make settings for Auto Discovery with [Auto Discovery Setting Wizard].
Page 74: Operating The Auto Discovery Setting Wizard
Setting the Auto Discovery Operating the Auto Discovery Setting Wizard Click [Auto Discovery Setting Wizard] from Top Page of RC Gate registrant. Note ❒ If Top Page for RC Gate registrant is not shown, follow the procedures from of p.30 “To Start the RC Gate Monitor”. ❒...
Page 75 Operating the Auto Discovery Setting Wizard Note ❒ See p.85 “Auto Discovery Settings” for the details of each item. ❒ Input [SNMP community name] in the order of higher usage frequency. ❒ Remove [SNMP community name] you do not use. ❒...
Page 76 Setting the Auto Discovery ❖ Comment You can enter comments for up to 61 characters. Example of Editing This is an example of editing. We will delete the IP address from 192.168.5.64 to 192.168.5.127, and the network range of 192.168.6.xxx from Auto Discov- ery.
Page 77 Operating the Auto Discovery Setting Wizard D Click [Apply]. Records will be added. The new [Auto Discovery Setting Wizard: Add Range] screen will appear. Note ❒ To add more the 10 records, repeat from C. ❒ You cannot enter the ranges which are already registered or the ranges more than shown in [Remaining].
Page 78 Setting the Auto Discovery H Click [Apply]. The selected line will be deleted. Note ❒ If you have more lines to delete, repeat from G. I Click [Back]. Returns to the [Auto Discovery Setting Wizard: Edit Range] screen. Click [Next]. The [Auto Discovery Setting Wizard: Setting Result] screen will appear.
Page 79: Registering Image I/O Devices To The Communication Server
6. Registering Image I/O Devices to the Communication Server When in the “Internet encryption communication (HTTPS)” method, use [Device Registration Wizard] to register and confirm the managing image I/O devices to the Communication Server. [Device Registration Wizard] will appear when you Login as the RC Gate registrant, and [RC Gate Registration Wizard] is finished with the “Internet encryption com- munication (HTTPS)”...
Page 80: Operating The Device Registration Wizard
Registering Image I/O Devices to the Communication Server Operating the Device Registration Wizard Click [Device Registration Wizard] from the Top Page of the RC Gate registrant. Note ❒ If the Top Page of the RC Gate registrant does not appear, follow steps of p.30 “To Start the RC Gate Monitor”.
Page 81 Operating the Device Registration Wizard ❖ IP address search range Enter to set the managing image I/O devices connected to network. Enter the IP address to start and finish in “x.x.x.x” format (“x” stands for any number between 0 to 255). Note ❒...
Page 82 Registering Image I/O Devices to the Communication Server Click [Next]. Note ❒ [Selected Device List] window will be closed automatically. [Device Registration Wizard: Search Results] will appear after the [Device Registra- tion Wizard: Search] screen and the completion of searching. Select the [Select] row of the devices you want to manage.
Page 83 Operating the Device Registration Wizard Click [Obtain Request No.]. Note ❒ [Request No.] are set for all devices controlled, including the pages not be- ing displayed on the screen. There is no re-setting of the number for the de- vices for which the numbers are already set. Click [Next].
Page 84 Registering Image I/O Devices to the Communication Server Click [Finish]. Returns to the Top Page of RC Gate registrant. Reference To close the RC Gate Monitor, see p.35 “To Discontinue RC Gate Monitor” for details.
Page 85: Configuring The Details Of The Registered Information
7. Configuring the Details of the Registered Information You can change and confirm the settings from [RC Gate and Device Settings] on the Top Page. Also, you can configure the information of each of the managed de- vices. You can reboot, confirm access and communication logs from this button. Menus and the screens for [RC Gate and Device Settings] differ when you select E- mail (SMTP) or Internet encryption communication (HTTPS) as the Communi- cation method.
Page 86: When Using The "Internet Encryption Communication (Https)" Method
Configuring the Details of the Registered Information Regis- Main Menus Screen Names Outline Admin trant Security Password Changing the password for log- ging on the RC Gate Monitor. Permissions Limits the login of the customer engineer. Access Log Shows the access logs to the RC Gate Monitor.
Page 87 RC Gate and Device Settings Screen and Access Authority Regis- Main Menus Screen Names Outline Admin Menus trant Device Manage- Common Man- Shows settings common ment agement to all devices managed by the equipment. Registered De- Displays the information vice List of the devices managed by the equipment.
Page 88: Basic
Configuring the Details of the Registered Information Basic When using the “E-mail (SMTP)” Method You can confirm the basic information of the equipment. Click [RC Gate Settings] - [Basic] to show the screen. Items Descriptions Admin Registrant RC Gate ID A serial number to identify the equip- ment.
Page 89: When Using The "Internet Encryption Communication (Https)" Method
Basic When using the “Internet encryption communication (HTTPS)” Method You can confirm the basic information of the equipment. Click [RC Gate Settings] - [Basic] to show the screen. Items Descriptions Admin Registrant RC Gate ID A serial number to identify the equip- ment.
Page 90: Date/Time
Configuring the Details of the Registered Information Date/Time Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can confirm and change the clock of the equipment. Click [RC Gate Settings] - [Date/Time] to show the screen. The confirmation dialog appears when you click [Apply].
Page 91: Network
Network Network Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can change and confirm the network settings for the equipment. Click [RC Gate Settings] - [Network] to show the screen. After changing the values, click [Ap- ply].
Page 92 Configuring the Details of the Registered Information Regis- Groups Items Descriptions Admin trant Maintenance IP address An IP address for the LAN1 port. If Port you cannot use 192.168.10.1 for the ❍ LAN1 port in your environment, it is † possible to change it to 192.168.1.1 or 192.168.250.1.
Page 93 Network Regis- Groups Items Descriptions Admin trant Wireless LAN sig- This shows the conditions of the Wireless LAN wireless LAN signals. • Good: –40dBm or more † † • Fair: from –80 to –61dBm • Poor: from –100 to –81dBm •...
Page 94: E-Mail
Configuring the Details of the Registered Information E-mail Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Important ❒ Do not use the RC Gate administrator’s E-mail function in environments where security is a concern. Although E-mail to the center is encrypted, E- mail sent to the administrator is in plain text.
Page 95 E-mail Regis- Groups Items Description Admin trant Send Test E-mail A button to send a test E-mail to (button) check the settings. The equipment ❍ ❍ will send a test mail when you click [RC Gate admin's E-mail address]. RC Gate E-mail An E-mail address for the equip- address ment.
Page 96 Configuring the Details of the Registered Information Regis- Groups Items Description Admin trant SMTP Server SMTP server ad- This is the IP address or name of dress the SMTP server (a server to send ❍ ❍ E-mails) . It is required to enter this when using the “E-mail (SMTP)”...
Page 97 E-mail Regis- Groups Items Description Admin trant POP Server Password This is the password used for [User name] when using POP before SMTP authentication. Usually, the ❍ ❍ same E-mail address with [RC Gate E-mail address (for sender)] is ap- plied, but it may be different for se- curity reasons.
Page 98: Communication Method
Configuring the Details of the Registered Information Communication Method When using the “E-mail (SMTP)” Method You can confirm the method to connect Communication Server. Click [RC Gate Settings] - [Communication Method] to show the screen. Items Description Admin Registrant Communication Shows the communication method.
Page 99: Connection Details
Connection Details Connection Details When using the “Internet encryption communication (HTTPS)” Method You can confirm and change the details of the internet connection. Click [RC Gate Settings] - [Net Connection Settings] - [Connection Details] to show the screen. The screen will be different according to the method of the internet connection, whether it is “Always connected”...
Page 100: When With Type Bm1 (Dial-Up)
Configuring the Details of the Registered Information When with Type BM1 (Dial-up) This screen appears with Type BM1, the equipment with the modem. You can confirm and change the settings for Dial-up. Regis- Groups Items Descriptions Admin trant Phone No. Set- Internet connec- This shows that “Dial-up”...
Page 101: Auto Discovery Settings
Auto Discovery Settings Auto Discovery Settings Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Make settings for Auto Discovery. Click [Auto Discovery] - [Auto Discovery Settings] to show the screen. (The illustration shows the screen for the “E-mail (SMTP)” method.) Items Descriptions...
Page 102 Configuring the Details of the Registered Information Items Descriptions Admin Registrant Auto Discovery start Set the period of time to run Auto Dis- ❍ ❍ schedule covery. SNMP community Enter an SNMP community name within name 30 characters if there are SMTP corre- spondent devices in the target devices of Auto Discovery.
Page 103: Edit Auto Discovery Range
Edit Auto Discovery Range Edit Auto Discovery Range Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Set the range of devices on the network to use Auto Discovery. Click [Auto Dis- covery] - [Edit Auto Discovery Range] to show the screen. Items Descriptions Admin...
Page 104: Add Auto Discovery Range
Configuring the Details of the Registered Information Add Auto Discovery Range Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Add the range of devices on the network to use Auto Discovery. Click [Add] in the [Auto Discovery] - [Edit Auto Discovery Range] to show the screen. Entered Range will be added when you click [Apply].
Page 105: Delete Auto Discovery Range
Delete Auto Discovery Range Delete Auto Discovery Range Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Delete the range of devices on the network to use Auto Discovery. Click [Delete] in [Auto Discovery] - [Edit Auto Discovery Range] to show the screen. Click [Apply] to delete the Range with a check in the [Delete] row.
Page 106: Common Management
Configuring the Details of the Registered Information Common Management When using the “Internet encryption communication (HTTPS)” Method You can confirm the settings to manage the registered devices. Click [Device Man- agement] - [Common Management] to show the screen. (The illustration shows the screen for RC Gate administrator) Regis- Groups...
Page 107 Common Management Regis- Groups Items Descriptions Admin trant Network Con- Interval time to re- The period of time to check the nection Man- fresh device connec- connection to devices communi- † agement tion (HTTP) cated to with HTTP protocol. Interval time to re- The period of time to check the fresh device connec- connection to devices communi-...
Page 108: Registered Device List
Configuring the Details of the Registered Information Registered Device List When using the “Internet encryption communication (HTTPS)” Method This is the list of image I/O devices managed by the equipment. Click [Device Management] - [Registered Device List] to show the screen. Click [Refresh] to show the latest information.
Page 109: Details
Details Details When using the “Internet encryption communication (HTTPS)” Method You can confirm and change the information details of image I/O devices man- aged by the equipment. Click [Device Management] - [Registered Device List] to show the screen. Click [Machine ID] of the device you want to confirm and change. Items Descriptions Admin...
Page 110 Configuring the Details of the Registered Information Items Descriptions Admin Registrant Device ID (RS-485) The ID for the device which is connected by RS-485. “0” will be shown for the de- † † vices on the network. Method to assign IP The method to assign IP address for the ❍...
Page 111: Update Device Firmware
Update Device Firmware Update Device Firmware When using the “ Internet encryption communication (HTTPS)” Method When a notice comes from the Communication Server you can update the firm- ware of the device. And you can confirm the updating schedule. Click [Device Management] - [Update Device Firmware] to show the screen. Also, when the RC Gate administrator receives a "Notice: Update Device Firmware", if s/he clicks the link contained in that e-mail, RC Gate monitor starts up, and the original screen reappears after s/he logs in.
Page 112 Configuring the Details of the Registered Information Items Descriptions Admin Registrant Update allowable pe- Shows the time period when the firm- riod ware can be updated, starting from the first day when the firmware is able to up- † † date.
Page 113: Restart Rc Gate
Restart RC Gate Restart RC Gate Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can force the equipment to restart during registration. Click [Maintenance] - [Restart RC Gate] to show the screen. Items Descriptions Admin Registrant Restart (button) Click to reboot the equipment.
Page 114: Shut Down Rc Gate
Configuring the Details of the Registered Information Shut Down RC Gate Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method Perform the following procedure to shut down the equipment. Do not turn off the power before completing the following procedure. To shutdown the equip- ment, first select [Maintenance], and then [Shut Down RC Gate].
Page 115: Service Test Call
Service Test Call Service Test Call When using the “Internet encryption communication (HTTPS)” Method You can test the connection between the equipment and Communication Server. Click [Maintenance] - [Communication Server Calls] - [Service Test Call] to show the screen. Important ❒...
Page 116: Device Check Request Call
Configuring the Details of the Registered Information Device check request call When using the “Internet encryption communication (HTTPS)” Method You can test the connection between the equipment and Communication Server. The result will be sent to the Communication Server. Click [Maintenance] - [Com- munication Server Calls] - [Device Check Req.
Page 117: Communication Log
Communication Log Communication Log When using the “Internet encryption communication (HTTPS)” Method You can confirm the communication log with the Communication Server. Click [Maintenance] - [Communication Log] to show the screen. Click [Refresh] to show the latest communication log. Items Descriptions Admin Registrant...
Page 118: Service Call
Configuring the Details of the Registered Information Service Call Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can confirm the substance of errors with this screen. Click [Maintenance] - [Service Call] to show the screen. Also, the screen will be automatically shown when operating [RC Gate and Device Settings].
Page 119 Service Call -When an error occurs Contact your service representative.
Page 120: System Status
Configuring the Details of the Registered Information System Status When using the “Internet encryption communication (HTTPS)” Method You can confirm the system status of the equipment. Click [Maintenance] - [System Status] to show the screen. The “connection suspension” E-mail will be sent to the RC Gate administrator when the equipment is suspended.
Page 121: Password
Password Password Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method The RC Gate Monitor login password can be changed any time. Select [Security] - [Password] to open the dialog box shown below. Important ❒ Never use the default password that has been set during shipment. Change it by considering the followings.
Page 122: Permissions
Configuring the Details of the Registered Information Permissions Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can permit or deny service access by the customer engineer and firmware updates from the Communication Sever. Select [Security] - [Permissions] to open the dialog box shown below.
Page 123: Access Log
Access Log Access Log Common to the “E-mail (SMTP)” and “Internet encryption communication (HTTPS)” Method You can confirm the access log to the equipment. Click [Security] - [Access Log] to show the screen. Items Descriptions Admin Registrant Access time (in UTC), IP address, User (permission name), and login results will be shown.
Page 124: Format Rc Gate
Configuring the Details of the Registered Information Format RC Gate When using the “E-mail (SMTP)” Method You can format and initialize the registered information and change the settings when using the “E-mail (SMTP)” method. Click [Security] - [Format RC Gate] to show the screen.
Page 125: Appendix
8. Appendix Troubleshooting When Error Messages Appear Message Reason and Action Clicked [Next] without making a check to [Select] in the Some item(s) have not [Device Registration Wizard: Search Results] screen. Click been selected.. [Back] and return to [Device Registration Wizard: Search Re- Click [Back] to return sults] and check [Select] of the device(s) to register.
Page 126: If Problems Described In Error Messages Persist
Appendix If Problems Described in Error Messages Persist Contact your service representative if problems described in error messages per- sist. When the Office or Devices are Moved Registration to the Communication Server is required in the following cases. Contact your service representative. •...
Page 127 Troubleshooting Web UI Error Cause Solution Code -2325 Device registered with no Make selections and register the device. device selections made. -2340 RC Gate cannot connect to Check the RC Gate to Communication Server connec- Communication Server. tion (supplied LAN cable). -2341 RC Gate Wizard does not Set the computer's Cookie setting to "Enable Cookies"...
Page 128: Default Settings
Appendix Default Settings Item Default Value Remarks LAN type Wired DHCP Disable Subnet Mask 255.255.255.0 See the network setup screens Ethernet speed Auto select Proxy server Disable Proxy port 8080 RC Gate E-mail address rc_gate (for sender) Number of times to resend 3 times E-mail Resend E-mail interval time...
Page 129: Information About Installed Software
Information about Installed Software Information about Installed Software The following is a list of the software included in this equipment: • GPL/LGPL applicable software • ash • OpenSSL toolkit • zlib • Apache • Expat • Sablotron • net-snmp • Software for Digest Access Authentication •...
Page 130: Specifications
Appendix Specifications Remote Communication Gate Remote Communication Gate Model name Type BN1 Type BM1 Type Box type Ethernet interface × 2 (10BASE-T or 100BASE-TX) Interface OA I/F × 1  Modular interface × 2 (LINE/FAX)  Modem ITU-T V.34 (max. 33,600 bps)
Page 131: Index
INDEX Access Log Header Area Add Auto Discovery Range Horizontal layout Always Connected Method Auto Discovery Settings Auto Discovery Setting Wizard Indicator Front LAN Port Installed Software Basic Internet encryption communication (HTTPS) Method Changing the IP Address Common Management LAN1 Port Communication Log LAN2 Port Communication Method...
Page 132 Service Call Service Test Call Setup Guide Shut Down RC Gate SMTP Server Specifications Stand System Status Troubleshooting Type BM1 Type BN1 Update Device Firmware Web Browsers Recommended A768-8606B...
Page 134 EN USA A768-8606B...

Ricoh Remote Communication Gate Operator's Manual

1 About the Remote Communication Gate

2 Setup and Connection

3 About the RC Gate Monitor

4 Registering the Equipment

5 Setting the Auto Discovery

6 Registering Image I/O Devices to the Communication Server

7 Configuring the Details of the Registered Information

8 Appendix

Quick Links

Operating Instructions

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Summary of Contents for Ricoh Remote Communication Gate

Table of Contents