Troubleshooting - Lumos Networks DSL Modem Quick Start Setup Manual

Troubleshooting

I hear a buzz on my phone or my DSL/LINE light is blinking.
Please see the 'Appling the DSL Filters' section on pages
2 & 3. If all devices are filtered that should be filtered, there
may be a problem with the modem or with the line, please call
Technical Support at 1-888-553-6454. Before calling, please
ensure the DSL modem is not filtered.
My Windows computer is trying to dial up.
See the 'Setting up a Computer' section on pages 6 - 8.
My DSL seems slow.
Slow DSL speeds are commonly caused by improperly filtered
devices. Please ensure that all phones, fax machines, and satellite
TV systems are filtered. Refer to the 'Applying the DSL Filters'
section on pages 2&3. If speeds are still slow please call Technical
Support at 1-888-553-6454 .
No Ethernet light (or no USB light).
Most commonly this is a cabling issue. Check for proper
connections. It may also be possible the computer's Network
Interface Card is disabled in Windows. Refer to your computer
manufacturer for information regarding your computer's
networking hardware.
No lights on modem.
Test the outlet for power. Make sure the modem power switch
is in the 'ON' position on the back of the modem. Ensure you
are using the correct power adapter. If you had a recent modem
swap use the power adapter that came with the new modem.
I have a solid Power, Ethernet (or USB), and DSL/LINE light
but can't browse.
See the 'Setting up a Computer' section on page 6 - 8.
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