Limited Warranty Statement - CarverWright CW.01.01 Owner's Manual

Limited Warranty Statement

LHR Technologies, Inc. ("LHR") warrants product parts against defects in material or
workmanship for the time period of one year from the original date of purchase or 200 hours
of use whichever comes first. Labor for warranty repairs is covered for 90 days from the date
of purchase. Pursuant to this Limited Warranty, LHR will, at its option, (i) repair the product
using new or refurbished parts; or, (ii) replace the product with a new or refurbished product.
You will be responsible for shipping on all parts and services. For purposes of this Limited
Warranty, "refurbished" means a product or part that has been returned to its original
specifications. In the event of a defect, these are your exclusive remedies.
This warranty applies to the original purchaser only and is not transferable. The CarveWright
is warranted for use in the United States only. This product is for personal home use only.
Any commercial or industrial use voids the warranty. Please use reasonable care in the
operation and maintenance of the product as described on the Owner's Manual(s).
This warranty does not apply to any refurbished, reconditioned or remanufactured Machines.
Nor does it apply to any Machines that have been re-packaged or re-sold in any manner.
Official CarveWright remanufactured Machines may be covered by a separate warranty,
which can be obtained from LHR by calling (713) 473-6572.
Please retain original cash register sales receipt or receipt from LHR as proof of purchase for
warranty work. Also retain the original box and packaging materials.
This product must be registered with LHR before obtaining any warranty service.
MAKING A WARRANTY CLAIM:
To process a warranty claim on this product please call the LHR customer service line at
(713) 473-6572. DO NOT return the Machine to the retailer. The product must be
evaluated by an LHR Technologies Authorized Service Technician. Service technicians can
be reached at (713) 473-6572 or at http://www.carvewright.com/cms/contact-us.
When you contact customer service, you must follow the problem determination and
resolution procedures that the LHR service technician(s) specifies. You are responsible for
following the instructions that LHR provides.
If your problem can be resolved with a Customer Replaceable Unit ("CRU"), LHR will ship
the CRU to you for you to install. CRU information and replacement instructions are
available electronically. Installation of a CRU is your responsibility. If LHR installs a CRU at
your request, you will be charged for the installation labor. In some cases, LHR requires a
base charge for the CRU (commonly referred to as a "Core Charge") to insure that the part
taken out of the Machine will be returned. The core charge will be refunded to you if LHR
receives the defective part within 30 days of your receipt of the CRU.
If the Machine does not function as warranted during the warranty period and your problem
cannot be resolved over the telephone, electronically, or with a CRU, LHR will either, at its
discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at
least functionally equivalent.
If CarveWright customer service deems it necessary to return the Machine to LHR for
warranty service, customer service will issue a Return Material Authorization (RMA). Upon
obtaining an RMA from customer service, you must ship the Machine to an LHR Authorized
Service Center with a copy of your proof of purchase and a completed RMA form containing
your name, return shipping address, and a brief written description of the problem. The RMA
number must appear on the outside of the shipping box. Only Machines bearing a valid
RMA will be accepted by LHR.
Freight costs, if any, must be prepaid by the owner. Once the shipping has been paid, LHR
will issue call ticket to have the machine picked up and delivered. Product should be
shipped in its original packaging or in approved packing material, which can be obtained
from LHR by calling (713) 473-6572.
LHR Technologies, Inc. CarveWright™ System (Rev 1.39) 03/02/09
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