Troubleshooting - Samsung RS25H5121 Series User Manual

Troubleshooting

PROBLEM
The refrigerator
does not work at
all or it does not
chill sufficiently.
The food in the
fridge is frozen.
You hear unusual
noise or sounds.
The front corners
of the appliance
are hot and
condensation is
occurring.
Ice is not
dispensing.
You can hear water
bubbling in the
refrigerator.
There is a bad
smell in the
refrigerator.
Frost forms on
the walls of the
freezer.
Water dispenser is
not functioning.
DA68-02981B-01.indb 29
SOLUTION
• Confirm that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from
circulating?
• Check if the Cooling Off function is on. If the Freezer/Fridge temperature indicator is
moving, refer to page 19 to cancel the Cooling Off function.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of the fridge?
• Confirm that the refrigerator is level and stable.
• If the refrigerator's water supply line is not connected and water is not being supplied
to the refrigerator, the refrigerator will make unusual noises if the ice maker is on or if
you push the water dispenser lever. To stop the noises, press the Ice Type button for
3 seconds until the Ice Off icon lights indicating that the ice maker is off.
• You hear a ticking sound from inside the refrigerator.
This is normal and occurs because various parts contract or expand in response to
temperature changes in the refrigerator interior.
• Some heat is normal as anti-condensators are installed in the front corners of the
refrigerator to prevent condensation.
• Is the refrigerator door ajar?
Condensation can occur when you leave the door open for a long time.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function?
Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice clumped within the ice maker bucket? If yes, remove the clumped ice.
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
• This is normal.
The bubbling comes from the refrigerant coolant liquid circulating through the
refrigerator.
• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect food.
• Is the air vent blocked?
Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door closed properly?
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
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2014. 1. 6. 1:50