General Faqs - Philips Brilliance C272P4 User Manual

10. Troubleshooting & FAQs
Q3. After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies' web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies'
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Attention
Theft Deterrence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to
authorization, in order to establish
ownership of the monitor.
Please note that the anti-theft
deterrence function is provided as a
convenient free option. Managing PIN
numbers is the sole responsibility of the
individual user or the organization who
sets it.
In case the PIN number is forgotten,
Philips service center can re-set it
for you at a nominal charge after
that this activity is not covered by
standard warranty terms.
Q6. In a monitor with the Smartlmage
feature, the sRGB scheme of color
temperature function in SmartControl
Premium is not responding, why?
Ans.:
When Smartlmage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable Smartlmage
with the
of your monitor.

10.3 General FAQs

Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.:
Recommended resolution for this
monitor:
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 2560 x
1440 pixels.
Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 2560
x 1440 @ 60 Hz.
Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
57
button on the front bezel
2560 x 1440 @ 60 Hz.