Table of Contents
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Troubleshooting
Message
Impossible to
receive / send
SMS & photos
Files do not
open
The screen
does not turn
on when I
receive a call.
No sound
Hangs up or
freezes
82
Possible causes
Memory full
Unsupported file
format
Proximity sensor
problem
Vibration mode
Intermittent software
problem
Possible corrective measures
Delete some messages from your phone.
Check the supported file formats.
If you use a protection tape or case, make
sure it has not covered the area around
the proximity sensor. Make sure that the
area around the proximity sensor is clean.
Check the settings status in the sound
menu to make sure you are not in
vibration or silent mode.
Try to perform a software update via the
website.
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