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Troubleshooting
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Summary of Contents for MicroTouch Profile
- Page 1 )3'7RXFK0RQLWRUV 13.8" and 15.0" Profile and ChassisTouch ,QVWDOODWLRQ*XLGH...
- Page 2 The furnishing of this document does not give you license to these patents, trademarks, copyrights, or other intellectual property except as expressly provided in any written license agreement from MicroTouch. © 1998 MicroTouch Systems, Inc. All rights reserved.
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Page 3: Table Of Contents
Vorsichtsmaßnahmen zur Vermeidung eines Funkenschlags oder Stromschlags........10 Vorsichtsmaßnahmen bei der Installation ......10 Vorsichtsmaßnahmen bei Wartung und Reparatur....11 MicroTouch Support Services............12 MicroTouch Technical Support..........12 MicroTouch on the World Wide Web........13 MicroTouch Bulletin Board System ........13 MicroTouch Corporate Headquarters and Worldwide Offices..14... - Page 4 Installing the Video Card and Video Driver........ 25 Supported Video Display Modes and Refresh Rates ..... 25 Configuring the Display Settings .......... 26 Video Cards Tested by MicroTouch........27 Connecting the Touch Monitor ..........28 Turning On the Touch Monitor..........30 Testing the Touch Monitor ............
- Page 5 Mounting Options ..............51 ChassisTouch Cable Connectors...........51 Access to the Video Controls ..........51 Clearance and Ventilation.............52 Securing and Routing System Cables........52 Mounting the Profile Monitor to a Wall........53 Chapter 5 Maintenance and Troubleshooting Maintaining Your Touch Monitor..........56 Touchscreen Care and Cleaning..........56 Monitor Installation Problems ............57...
- Page 6 FPD Touch Monitors Installation Guide Power Status Light ..............60 Power Management ..............61 Video Input Pin Assignment............62 Appendix A Compliance Statements and Monitor Specifications Approvals .................. 63 Federal Communications Commission (FCC) Statement ..64 Industry Canada Compliance Statement ....... 65 VCCI Class B ITE Statement..........
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Page 7: About This Manual
About This Manual Congratulations on the purchase of your touch monitor, and welcome to the world of MicroTouch — a world where using a computer is as simple as touching the screen. This manual describes how to set up the following MicroTouch TruePoint monitors: •... -
Page 8: Installation Warnings And Safety Precautions
FPD Touch Monitors Installation Guide Installation Warnings and Safety Precautions Follow all instructions marked on the product and described in this document. Pay close attention to the following installation warnings and safety precautions. To avoid the risk of severe electric shock, do not remove the Caution: cover or back of the monitor. -
Page 9: Service And Repair Precautions
About This Manual • Do not use this product near water. Keep the display away from the kitchen, bathroom, washing machine, or other sources of water, steam, or moisture. • Do not expose this display to direct sunlight or heat. Hot air may cause damage to the cabinet and other parts. -
Page 10: Sicherheitshinweise Und Vorsichtsmaßnahmen
FPD Touch Monitors Installation Guide Sicherheitshinweise und Vorsichtsmaßnahmen Befolgen Sie die Hinweise auf dem Produkt und in dieser Dokumentation. Lesen Sie die folgenden Sicherheitshinweise und Vorsichtsmaßnahmen sorgfältig durch. Um die Gefahr eines Stromschlags zu vermeiden, entfernen Warnung: Sie nicht die Abdeckung oder Rückwand des Monitors. Das Gerät enthält keine Teile, die vom Kunden repariert werden können. -
Page 11: Vorsichtsmaßnahmen Bei Wartung Und Reparatur
About This Manual • Halten Sie das Gerät von Wasser fern. Stellen Sie es daher nicht in Küche oder Badezimmer bzw. in der Nähe einer Waschmaschine oder anderer Wasser-, Dampf- bzw. Feuchtigkeitsquellen auf. • Setzen Sie den Monitor nicht direkter Sonneneinstrahlung oder Hitze aus. -
Page 12: Microtouch Support Services
Sunday (excluding holidays) Whenever you contact Technical Support, please provide the following information: • Part number and serial number from the MicroTouch label on your monitor • Version number of your MicroTouch TouchWare • Make and model of your personal computer •... -
Page 13: Microtouch On The World Wide Web
Once you establish a modem connection with the BBS, the system prompts you to log in using your name. You can register with MicroTouch the first time you log in to the BBS. The menu of available options is self-explanatory. -
Page 14: Microtouch Corporate Headquarters And Worldwide Offices
FPD Touch Monitors Installation Guide MicroTouch Corporate Headquarters and Worldwide Offices United States Italy MicroTouch Systems, Inc. MicroTouch Systems srl 300 Griffin Brook Park Drive C.so Milano, 19 Methuen, MA 01844 20052 Monza (MI) Italy United States Phone: +39 (0) 39-230-2230 Phone: 978-659-9000;... -
Page 15: Chapter 1 Introduction To Flat-Panel Displays
Introduction to Flat-Panel Displays The MicroTouch product line of Flat-Panel Display (FPD) touch monitors offers the TruePoint Profile monitor for the desktop and the ChassisTouch monitor for kiosk, ATM, and industrial enclosures. The monitors are available in a variety of sizes. This chapter introduces the 13.8"... -
Page 16: About Your Flat-Panel Display Touch Monitor
ChassisTouch construction. Table 1 lists the benefits of these features. The Profile and ChassisTouch monitors are available in a variety of diagonal screen sizes, including 13.8" and 15.0". The flat-panel display uses active-matrix thin-film transistor (AM-TFT) liquid crystal display technology. - Page 17 Chapter 1 Introduction to Flat-Panel Displays Table 1. Profile and ChassisTouch Features and Benefits Features Benefits • Provides wide viewing angle performance Active-Matrix TFT Liquid Crystal Display technology with exceptional brightness, contrast, and sharpness • Provides high switching speed and large color depth making the display ideal for today’s multimedia images...
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Page 18: What Is Am-Tft Lcd Technology
A flat-panel display is intended to be used only at the resolution dictated by the number of pixels on the panel. For example, the 13.8" and 15.0" Profile and ChassisTouch monitors have 1024 pixels across the screen and 768 lines of pixels down the screen. Therefore, these flat-panel displays can accurately display one resolution (1024 x 768) at full screen. -
Page 19: Options For Using Other Video Resolutions
The pixels will take on a broader or fuzzier appearance. The MicroTouch 13.8" and 15.0" FPD monitors support the 800 x 600 (SVGA) and 640 x 480 (VGA) resolutions primarily for compatibility and monitor setup. -
Page 20: Comparing Video Resolution On A Crt
FPD Touch Monitors Installation Guide Comparing Video Resolution on a CRT The CRT is an analog device. There are no discrete points on the screen that constitute a pixel. Instead, a CRT has a smooth phosphor surface inside the tube. CRT technology uses an electron beam to stimulate the phosphor surface to emit light and display an image. - Page 21 C H A P T E R Setting Up Your FPD Touch Monitor This chapter describes how to set up your MicroTouch FPD touch monitor. You need to complete the following tasks: • Unpack the components • Check that a video card and the video software driver are already installed in your system •...
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Page 22: Chapter 2 Setting Up Your Fpd Touch Monitor
FPD Touch Monitors Installation Guide System Requirements The Profile and ChassisTouch flat-panel touch monitors require a personal computer (PC). These touch monitors are not supported on Macintosh computers. The requirements for your PC are as follows: • Your PC must have an available RS-232 serial communication (COM) port. -
Page 23: Unpacking Your Touch Monitor
Unique Characteristics of Each Monitor Note the following features of each monitor: • The Profile monitor has a power button and a power LED on its front panel. The ChassisTouch monitor does not have a power button or a power LED. The power is on when you plug in the power cable. -
Page 24: Cables And Accessories
FPD Touch Monitors Installation Guide Cables and Accessories Your touch monitor includes the following cables and accessories: SVGA video cable RS-232 serial communication cable (15-pin, mini D-sub connector) (connects the touchscreen to the serial COM port in your computer) AC/DC power supply AC power cable IEC to IEC power cable (12V DC output) -
Page 25: Installing The Video Card And Video Driver
Table 2. If you select an unsupported video mode, the monitor will stop working or display unsatisfactory picture quality. The 13.8" and 15.0" Profile and ChassisTouch monitors have a 1024 x 768 flat-panel display. The ideal settings for these monitors are as follows: •... -
Page 26: Configuring The Display Settings
FPD Touch Monitors Installation Guide Table 2. Applicable Display Mode, Video Timing, and Expansion Rates Display Mode H Sync V Sync Expansion When No (Refresh Rate) Frequency Rate Expansion 31.5 kHz 60 Hz 25.175 Mhz A 640 x 480 (640 x 480) 37.9 31.5 image is centered... -
Page 27: Video Cards Tested By Microtouch
MicroTouch reviewed and tested several video cards currently available in the PC marketplace. Table 3 provides a partial listing of the video cards compatible with the Profile and ChassisTouch FPD touch monitors. Table 3. Video Cards Compatible with the MicroTouch FPD Monitors... -
Page 28: Connecting The Touch Monitor
FPD Touch Monitors Installation Guide Connecting the Touch Monitor To connect the touch monitor: 1. Turn off your computer. You should always turn off the computer before connecting or disconnecting a device. 2. Connect one end of the video cable to the video connector on the monitor. - Page 29 Chapter 2 Setting Up Your FPD Touch Monitor 4. Plug the AC/DC power supply into the monitor. 5. Connect the power cable. Note that your touch monitor includes an AC power cable and an IEC to IEC power cable. • If you are using the AC power cable, plug one end of the cable into the AC/DC power supply.
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Page 30: Turning On The Touch Monitor
FPD Touch Monitors Installation Guide Turning On the Touch Monitor To turn on the Profile touch monitor, press the Power button on the front of the display. In normal operation mode, the Power status light (LED) is steady green when the monitor is receiving power and a valid video signal. -
Page 31: Installing The Touchscreen Driver
TouchWare includes the software driver that lets your touchscreen work with your computer. You must be sure to install the correct touchscreen driver for your operating system. MicroTouch has touchscreen drivers for the following PC operating systems: • Windows 95 and Windows NT 4.0 •... -
Page 32: Installing Touchware For Windows 3.1X And Ms-Dos
FPD Touch Monitors Installation Guide If the AutoStart feature is not active: 1. Insert the TouchWare CD into the CD-ROM drive. Æ Æ 2. Click on Start Settings Control Panel. 3. Double-click on Add/Remove Programs. 4. Click on Install to run the \Setup program on the CD. 5. -
Page 33: Installing Touchware For Windows Nt 3.51
Chapter 2 Setting Up Your FPD Touch Monitor Installing TouchWare for Windows NT 3.51 1. Insert the TouchWare CD into the CD-ROM drive. 2. Open the Program Manager. 3. Open the File menu and choose Run. 4. Enter D:\SETUP where D is the letter of your CD-ROM drive. 5. -
Page 34: Installing Touchware For Os/2
FPD Touch Monitors Installation Guide Installing TouchWare for OS/2 1. Insert the TouchWare CD into the CD-ROM drive. Æ Æ 2. Open the OS/2 System Command Prompts OS/2 window. 3. Enter D:\OS2\TW34\DISK1\SETUP where D is the letter of your CD-ROM drive. 4. -
Page 35: Calibrating The Touchscreen
Chapter 2 Setting Up Your FPD Touch Monitor Calibrating the Touchscreen After you connect your touch monitor and install TouchWare, you must calibrate the touchscreen. Calibration serves two purposes: • Sets the active area of the touchscreen • Aligns the touchscreen’s active area to the underlying video Calibration aligns the active touch-sensitive area of the touchscreen with the video image on the display. -
Page 36: Customizing The Touchscreen Settings
FPD Touch Monitors Installation Guide Customizing the Touchscreen Settings You can use the Touchscreen control panel to set the following preferences for the touchscreen: • Define the touch actions that equate to a mouse click, double-click, and drag • Define whether you hear a beep when you touch the screen or when you lift your finger off the screen •... - Page 37 C H A P T E R Adjusting the Video Display Your FPD touch monitor has several control buttons, an on-screen menu, and a Monitor Adjustment program for adjusting the video display. For example: • You can adjust the pixel clock and phase to eliminate noise. •...
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Page 38: Chapter 3 Adjusting The Video Display
FPD Touch Monitors Installation Guide Guidelines for Adjusting the Display Before You Make Any Adjustments • Be sure to set the controls under your normal lighting conditions. • Wait for the monitor to warm up for 30 minutes before adjusting the video display. -
Page 39: Controls For Adjusting The Video Display
Chapter 3 Adjusting the Video Display Controls for Adjusting the Video Display Your FPD touch monitor has four controls for adjusting the video display. Adjust Select Menu Menu Select Adjust Power Control Button Description Menu Displays a menu of on-screen adjustment controls. Pressing the Menu button again displays the second set of menu options. -
Page 40: Displaying The Menu Options
FPD Touch Monitors Installation Guide Displaying the Menu Options ¾ To display the menu for adjusting the screen display: 1. Press the Menu button. The system displays the first set of menu options: 2. Press the Menu button again. The system displays the second set of menu options: 3. -
Page 41: Overview Of The Menu Options
Chapter 3 Adjusting the Video Display Overview of the Menu Options Table 4 describes the options for adjusting the screen display. Table 4. Options for Adjusting the Screen Display Menu Option Function Description PHASE Clock Phase Synchronizes the relative phase of the pixel sampling clock to the incoming video signal. -
Page 42: Using The Monitor Adjustment Program
FPD Touch Monitors Installation Guide Using the Monitor Adjustment Program The Monitor Adjustment program helps you adjust the display settings. Use this program when setting up the display for the first time or when changing the system settings. You need to adjust the unit only once to the video card you are using. Running the Monitor Adjustment Program in Windows ¾... -
Page 43: Exiting From The Monitor Adjustment Program
Chapter 3 Adjusting the Video Display Exiting from the Monitor Adjustment Program ¾ To exit from the Monitor Adjustment program: • For Windows, click the right mouse button or press the Esc key. • For MS-DOS, press any key. Adjusting the Clock and Phase Values The Clock value defines the frequency of the pixel sampling clock. - Page 44 FPD Touch Monitors Installation Guide If the video output of your computer is the same as the video Note: timing specified in Table 2, the original Clock setting usually works well. Therefore, you may only need to adjust the Phase setting to eliminate noise.
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Page 45: Adjusting The Image Position
Chapter 3 Adjusting the Video Display Adjusting the Image Position ¾ To adjust the horizontal or vertical position of the image: 1. Run the Monitor Adjustment program and display the test image. 2. Press Menu to display the first menu. 3. -
Page 46: Adjusting The Brightness And Contrast Values
FPD Touch Monitors Installation Guide Adjusting the Brightness and Contrast Values The Brightness setting determines the black level of the monitor. • If you set the value too high or too bright, the monitor cannot produce black. The result is a washed out image. •... -
Page 47: Adjusting The White Balance
Chapter 3 Adjusting the Video Display Adjusting the White Balance You can also adjust the white balance of an image by adjusting the red, green, and blue signal individually. Use the R-CONT, G-CONT, and B-CONT settings to adjust red intensity, green intensity, and blue intensity respectively. -
Page 48: Expanding The Image Size
FPD Touch Monitors Installation Guide Expanding the Image Size The native or intended resolution for the MicroTouch 13.8" and 15.0" flat-panel monitor is 1024 x 768. If you want to use a lower resolution, the monitor will show the image using only the total number of pixels generated by the source. -
Page 49: Chapter 4 Guidelines For Integrating Your Fpd Touch Monitor
• The Profile monitor, which features a sleek design and a small footprint, is ideal for the desktop or countertop. You can also... -
Page 50: Mounting The Chassistouch Monitor
FPD Touch Monitors Installation Guide Mounting the ChassisTouch Monitor You can mount the ChassisTouch monitor in a number of different ways. ChassisTouch Hardware Accessory Kit The ChassisTouch monitor includes a hardware accessory kit for mounting the unit into a kiosk, ATM, or industrial enclosure. Four brackets Four 8-32 x 3/8"... -
Page 51: Mounting Options
Chapter 4 Guidelines for Integrating Your FPD Touch Monitor Mounting Options The ChassisTouch hardware accessory kit includes four brackets, washers, and screws. The mounting holes are located on the sides of the monitor and are threaded to an 8-32 thread. You attach the brackets to any of the four edges of the chassis. -
Page 52: Clearance And Ventilation
FPD Touch Monitors Installation Guide Clearance and Ventilation • Leave at least two inches of space behind the ChassisTouch monitor for proper ventilation. • Keep all ventilation slots and openings clean. Vacuum the opening if you notice dirt accumulating on them. •... -
Page 53: Mounting The Profile Monitor To A Wall
Chapter 4 Guidelines for Integrating Your FPD Touch Monitor Mounting the Profile Monitor to a Wall To mount the Profile monitor to a wall, you need the following supplies: • Two mounting fixtures (screws or nails). The fixture head must fit into the two notches on the back of the monitor. - Page 54 FPD Touch Monitors Installation Guide 3. Check the measurement between the two notches on the back of the monitor. Monitor Size Measurement 13.8" A = 10" (255 mm) 15.0" A = 11" (280 mm) 4. Place two pencil marks on the wall indicating the location of the mounting fixtures.
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Page 55: Chapter 5 Maintenance And Troubleshooting
Maintenance and Troubleshooting If you have a problem setting up or using your monitor, you may be able to solve it yourself. Before calling MicroTouch, try the suggested actions that are appropriate to the problems you are experiencing with the monitor. -
Page 56: Maintaining Your Touch Monitor
Touchscreen Care and Cleaning The touchscreen requires very little maintenance. MicroTouch recommends that you periodically clean the glass touchscreen surface. • Use isopropyl alcohol or a non-abrasive glass cleaner. Avoid using cleaners other than glass cleaners. Do not use any vinegar-based solutions. -
Page 57: Monitor Installation Problems
• Check that the AC/DC power supply is firmly plugged into the monitor. Check that the monitor’s power cable is connected properly and securely to an electrical outlet. • Check that the power button and status light are on (Profile touch monitor only). • Try using another power cable. - Page 58 FPD Touch Monitors Installation Guide Problem Possible Causes and Solutions Abnormal image Check the following items: • Check that the video input from the video card falls within the timing range of the display. Refer to Table 2 for details. •...
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Page 59: Troubleshooting The Touchscreen
Chapter 5 Maintenance and Troubleshooting Troubleshooting the Touchscreen If you are experiencing problems with the touchscreen, check the following list of common installation errors. Table 5. Common Touchscreen Installation Errors Common Installation Errors Possible Solutions • Review the installation procedures. Are all Touchscreen does not respond to touch cables connected properly? -
Page 60: Power Status Light
FPD Touch Monitors Installation Guide Power Status Light The Profile touch monitor has a power status light (LED) on the front of the display. You can use the status light to help you determine possible problems with your monitor. Table 6. Status Light on the Profile Desktop Monitor... -
Page 61: Power Management
Chapter 5 Maintenance and Troubleshooting Power Management The Profile and ChassisTouch monitors conform to the Video Electronics Standards Association (VESA) Display Power Management Signaling (DPMS) standard. To benefit from power management, the monitor must be used in conjunction with a computer and video card that implements the VESA DPMS standard. -
Page 62: Video Input Pin Assignment
FPD Touch Monitors Installation Guide Video Input Pin Assignment Table 7 describes the pin assignment of the video connector on the flat-panel display. The connector is a 15-pin mini D-sub connector. Table 7. Video Input Pin Assignment Pin Number Signal Connector Red video signal Green video signal Blue video signal... -
Page 63: Appendix A Compliance Statements And Monitor Specifications
A P P E N D I X Compliance Statements and Monitor Specifications Approvals Table 8 lists the approvals received for the 13.8" and 15.0" Profile and ChassisTouch FPD touch monitors. Table 8. Approvals Approval Profile Monitor ChassisTouch Monitor CE / CISPR 22-B (EN55022) —... -
Page 64: Federal Communications Commission (Fcc) Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from MicroTouch authorized dealers. MicroTouch is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. -
Page 65: Industry Canada Compliance Statement
Appendix A Compliance Statements and Monitor Specifications Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. VCCI Class B ITE Statement This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology... -
Page 66: Specifications For The 13.8" And 15.0" Fpd Touch Monitors
FPD Touch Monitors Installation Guide Specifications for the 13.8" and 15.0" FPD Touch Monitors Table 9. Specifications for 13.8" and 15.0" FPD Touch Monitors Specification 13.8" FPD 15.0" FPD LCD Panel Type 13.8" (diagonal) TFT 15.0" (diagonal) TFT Physical Dimensions Desktop Desktop (Width x Height x Depth) - Page 67 Appendix A Compliance Statements and Monitor Specifications Specification 13.8" FPD 15.0" FPD Response Time 30 ms Temperature Operation: 0° to +40° C, Ambient Storage: -25° to +60° C, Ambient Humidity 90% @ 35° C Power Supply Input: AC 100 – 240V, 50 – 60 Hz (AC/DC Adapter) Output: +12 VDC, 2.0A Power Management...
- Page 68 FPD Touch Monitors Installation Guide Specification 13.8" FPD 15.0" FPD Warranty Monitor: one year Touchscreen Components: five years Touchscreen Technologies Supported: capacitive and 5-wire resistive Controllers Supported: SMT3V and SMT3RV Connection: RS-232 serial communication...
- Page 69 Index AC/DC power supply 29 cable tie and mount 52 accessories and cables 24 cables connecting the monitor 28 accessory kit for ChassisTouch 50 list of monitor 24 active-matrix technology 18 calibrating the touchscreen 35 Adjust buttons 39 Canada compliance statement 65 adjusting the video display 39 card, video 25 AM-TFT LCD technology 18...
- Page 70 8 installing a video 25 safety precautions 8 installing the touchscreen 31 troubleshooting 57 warnings 8 Internet address, MicroTouch 13 E-Mail address 13 expansion rate 26 LCD technology 18 LED, power 60 light, power status 60 FCC statement 64...
- Page 71 8 displaying 40 service and repair 9 overview of 41 shock and fire hazard 8 MicroTouch Internet address 13 preferences, touchscreen 36 mode, display 26 Profile touch monitor connecting the 28 monitor See touch monitor features and benefits 17...
- Page 72 FPD Touch Monitors Installation Guide status light, power 60 support, technical 12 unpacking the touch monitor 23 system requirements 22 VCCI Class B ITE statement 65 technical support 12 ventilation requirements 52 technology, AM-TFT LCD 18 vertical position of video image 41, 45 telephone support 12 vertical scan rate 26 testing the touch monitor 30...
- Page 73 978-659-9000, Fax 978-659-9100 NITED TATES World Wide Web: http://www.microtouch.com E-Mail: touch@microtouch.com , a division of MicroTouch Systems, Inc., 716-424-4300, Fax 716-424-4335 ACTURA IOSKS MicroTouch Worldwide Offices +61 (03) 9561 7799 • F +33 (1) 45 13 90 30 • G...
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