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Amanda Vdex-40 Installation & Administration

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Vdex-40
Installation & Administration
Version 1.3f
Copyright 2008 The Amanda Company, All Rights Reserved
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  • Page 1 Vdex-40 Installation & Administration Version 1.3f Copyright 2008 The Amanda Company, All Rights Reserved 1 of 48...

  • Page 2: Table Of Contents

    CHAPTER 14: CALL FORWARDING ...............29 CHAPTER 15: SETTING THE SYSTEM TIME............30 CHAPTER 16: HOW TO CREATE A HUNT GROUP ..........31 CHAPTER 17: HOW TO CREATE A RING GROUP ..........32 Copyright 2008 The Amanda Company, All Rights Reserved 2 of 48...
  • Page 3 PUTTY (SSH)........................39 CHAPTER 24: MANUALLY EDITING CONFIGURATION FILES .......41 CHAPTER 25: BROADVOX SIP TRUNK SETUP ...........42 APPENDIX A: TELEPHONE FEATURES QUICK REFERENCE......44 APPENDIX B: VOICEMAIL FEATURES QUICK REFERENCE ......48 Copyright 2008 The Amanda Company, All Rights Reserved 3 of 48...
  • Page 4 The Amanda Company. Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda Company. Vdex-40 is a trademark of TechnoCo Pty Ltd. Asterisk, IAX and Digium are registered trademarks of Digium, Inc., an entity with which Amanda and TechnoCo have no association.
  • Page 5 000 and 111. Furthermore calls to these services will not function when default configuration of this device is used and or if the device is not configured to specifically support these services. Copyright 2008 The Amanda Company, All Rights Reserved 5 of 48...

  • Page 6: Chapter 1: Overview

    The following example shows two common network configurations. The first shows the Vdex being connected directly to Cable/DSL router. The second shows the Vdex being connected to a hub or switch. Topology B Copyright 2008 The Amanda Company, All Rights Reserved 6 of 48...

  • Page 7: Chapter 3: Assigning A Static Ip Address To Vdex

    Vdex via web browser and run the wizard. Using the Vdex wizard you can change the IP address. See chapter 4 on how to run the Vdex wizard. Copyright 2008 The Amanda Company, All Rights Reserved 7 of 48...

  • Page 8: Chapter 4: Running The Vdex Quick Start Wizard

    Vdex system. Write them down for future reference and click continue to go onto the next step. Vdex IP Address _____________________ Vdex Network Mask _____________________ Gateway _____________________ Figure 1 Copyright 2008 The Amanda Company, All Rights Reserved 8 of 48...
  • Page 9 SMTP Username & Password blank. For reference, write down the assigned values and then click continue to move on to step 4. SMTP Server _____________________ Vdex Email _____________________ Copyright 2008 The Amanda Company, All Rights Reserved 9 of 48...
  • Page 10 For reference, write down the administrator password here and then click finish to complete the Vdex Quick Start Wizard. Administrator Password _____________________ Copyright 2008 The Amanda Company, All Rights Reserved 10 of 48...
  • Page 11 Figure 4 Important note: The Vdex administrator password is also used when connecting to Vdex via SSH (see chapter 23 for more information). Copyright 2008 The Amanda Company, All Rights Reserved 11 of 48...

  • Page 12: Chapter 5: Logging In To The Management Console Druid

    (these values are case sensitive). Figure 5 Once logged into the management interface, administrators can create extensions, program incoming and outbound dialing routes, create auto attendants, and complete the system setup. Copyright 2008 The Amanda Company, All Rights Reserved 12 of 48...

  • Page 13: Chapter 6: Administration

    (allows individual extension users to log in, access voicemail and change call forwarding settings), phone auto-provisioning, dialplan wizard, conference recording, added conference management facilities and Pilot Ring Hunt Groups for inbound calls. Copyright 2008 The Amanda Company, All Rights Reserved 13 of 48...

  • Page 14: Chapter 7: Adding Extensions

    NAT (network address translator). By default voicemail is enabled for every extension added with a default password of 1234 for all extensions. The system administrator can add up to 35 extensions to Vdex. Repeat this process as needed. Copyright 2008 The Amanda Company, All Rights Reserved 14 of 48...

  • Page 15: Customizing Sip/Iax Settings For Each Extension

    Linksys SPA 942 telephones you should set the DTMF mode to AUTO. Tip: Extensions must be added before IP phones can be configured to connect and use the system. Copyright 2008 The Amanda Company, All Rights Reserved 15 of 48...

  • Page 16: Chapter 8: Sip Phone Configuration

    X-Lite Soft Phone (SIP) Configuration Settings If you would like to use a soft phone, you can download and install X-Lite from Counterpath. http://www.counterpath.com/xlite-overview.html Copyright 2008 The Amanda Company, All Rights Reserved 16 of 48...
  • Page 17 Zoipher IAX Softphone Besides using X-Lite, you can download and install ZoIPer from www.zoiper.com. It’s a free IAX soft phone that can be used with the Vdex system. Copyright 2008 The Amanda Company, All Rights Reserved 17 of 48...
  • Page 18 Vdex extensions. Caller ID Number – Enter the number you would like to show up on the display of other Vdex users when called using Zoiper. Copyright 2008 The Amanda Company, All Rights Reserved 18 of 48...

  • Page 19: Chapter 9: Creating Ivr Menus (Auto Attendants)

    5 minutes. Once recorded these sound files will be accessible from the sounds/druid- sounds folder. After recording an IVR message, you can dial 7910-7919 to listen to your recordings. Copyright 2008 The Amanda Company, All Rights Reserved 19 of 48...
  • Page 20 IVR message sounds to play make sure to look for your uploaded files in the druid-sound folder. Multiple sound files can be played one after the other in IVR menu sounds, just add each sound file to IVR message sounds. Copyright 2008 The Amanda Company, All Rights Reserved 20 of 48...

  • Page 21: Chapter 10: Inbound Call Routing

    To add a new inbound route select the desired FXO port from the drop down list and click Add Inbound Route button (figure 12). This will open the Create/Edit Inbound Routes dialog shown in figure 13. Figure 12 Figure 13 Copyright 2008 The Amanda Company, All Rights Reserved 21 of 48...
  • Page 22 Figures 12 – 16 are good examples of how incoming call routing can be defined for an FXO port. Keep in mind each FXO port must have its own scheduled routes. To schedule Copyright 2008 The Amanda Company, All Rights Reserved 22 of 48...
  • Page 23 Click ok when finished, and click save to keep the call routing schedule. Repeat this process to add as many schedules as desired for each FXO port (1-4) or SIP trunk. Copyright 2008 The Amanda Company, All Rights Reserved 23 of 48...

  • Page 24: Chapter 11: Outbound Dialing

    FXO port 3 is used when callers press 7 + the number, you would select FXO3 as the outbound trunk when creating the dialing rule (see figure 18). Copyright 2008 The Amanda Company, All Rights Reserved 24 of 48...
  • Page 25 FXO port 1 or to reconfigure the outbound dialing rules for 911 and 9+911 to use SIP trunks (if supported by your SIP trunk provider). Copyright 2008 The Amanda Company, All Rights Reserved 25 of 48...

  • Page 26: Chapter 12: Creating Conference Rooms

    Note: Conference recordings (the ability to record conferences is not supported in the standard Druid Lite version. This feature is available in the Druid Full version. Copyright 2008 The Amanda Company, All Rights Reserved 26 of 48...

  • Page 27: Chapter 13: Voicemail

    Announce Caller ID Enable this setting for users who would like to hear the Caller ID number of the person who recorded them the message when listening to messages via telephone. Copyright 2008 The Amanda Company, All Rights Reserved 27 of 48...
  • Page 28 Delete Voicemail Enable this setting if users would like to automatically delete after sending email messages from their mailbox after its been successfully sent to email. Copyright 2008 The Amanda Company, All Rights Reserved 28 of 48...

  • Page 29: Chapter 14: Call Forwarding

    For more information call forwarding or do not disturb see appendix a. 773 + <extension> Call forward calls to designated extension Call forward all calls to the previously designated extension Cancel call forwarding Copyright 2008 The Amanda Company, All Rights Reserved 29 of 48...

  • Page 30: Chapter 15: Setting The System Time

    Be sure to configure Vdex to use an appropriate gateway and DNS settings to access the internet. Run the Vdex Wizard to define gateway and other DNS settings if it hasn’t been done already. Copyright 2008 The Amanda Company, All Rights Reserved 30 of 48...

  • Page 31: Chapter 16: How To Create A Hunt Group

    Tip: Keep in mind that you must change the values of SIP/ext to the extensions you wish to ring and that you can change the pilot number (dialed number to reach the hunt group) 200 to whatever number you would like to use. Copyright 2008 The Amanda Company, All Rights Reserved 31 of 48...

  • Page 32: Chapter 17: How To Create A Ring Group

    To reach the ring group dial 888 from any phone internally, or program one or more incoming lines (DID’s) to ring into the ring group extension. Copyright 2008 The Amanda Company, All Rights Reserved 32 of 48...

  • Page 33: Chapter 18: How To Setup A Speed Dial Extension To Call An External Number

    Change the extension value from 7 extension value you would like to use to dial the target phone number. Change the target phone number from 18004102745 to the number you would like to dial. Copyright 2008 The Amanda Company, All Rights Reserved 33 of 48...

  • Page 34: Chapter 19: Upgrading The Vdex Firmware

    The default value is: http://downloads.technoco.biz/vdex40/firmware/usa Change the “usa” to “amanda” to obtain the latest Amanda firmware update for the Vdex 40 system (as seen in figure 24a). Next, click the Update Firmware button.
  • Page 35 Note: If you encounter errors upgrading the firmware, make sure you have configured Vdex with valid gateway, netmask, and DNS settings. If so, try doing the firmware upgrade a couple of times and it should eventually work. Copyright 2008 The Amanda Company, All Rights Reserved 35 of 48...

  • Page 36: Chapter 20: Backing Up The Vdex System

    To check the value for the SMTP server click on Advanced => Security- Network-Codec and then network settings. Scroll down to the SMTP server value under mail settings. Copyright 2008 The Amanda Company, All Rights Reserved 36 of 48...

  • Page 37: Chapter 21: Remotely Connecting Telephones To Vdex

    SIP phones can also be used without a problem as long as the appropriate ports are open (forwarded in the router) and that the SIP phones are configured to use those ports. Copyright 2008 The Amanda Company, All Rights Reserved 37 of 48...

  • Page 38: Chapter 22: Resetting The System To Factory Default

    Note: To reset the Quick Start Wizard to factory defaults, allowing a user to run the Wizard without entering a password first, change the Vdex password to “admin”. Copyright 2008 The Amanda Company, All Rights Reserved 38 of 48...

  • Page 39: Chapter 23: Tracing Problems - Connecting To Vdex Using Putty (Ssh)

    Note: If you wish to enable external access to SSH on the Vdex from the Internet, you must first forward port 22 to the Vdex IP address in your router. Copyright 2008 The Amanda Company, All Rights Reserved 39 of 48...
  • Page 40 Once reproduced, copy the text from the window and paste into notepad, then save the file. Email the file with a description of the problem to technical support for assistance. Copyright 2008 The Amanda Company, All Rights Reserved 40 of 48...

  • Page 41: Chapter 24: Manually Editing Configuration Files

    Experienced Asterisk users will feel very comfortable modifying these files. In most cases the files most commonly modified are sip.conf, and extensions.conf. Copyright 2008 The Amanda Company, All Rights Reserved 41 of 48...

  • Page 42: Chapter 25: Broadvox Sip Trunk Setup

    Outbound Trunk Settings – To define what to dial to use the SIP trunk to make outbound calls, click on the Pattern Wizard button. Assign the new outbound dialing rule a name such as SIP1 and define number begins with, rest of the Copyright 2008 The Amanda Company, All Rights Reserved 42 of 48...
  • Page 43 5) Call the telephone number assigned to the SIP trunk (BTN). It should ring into the designated target extension, auto attendant or conference room. Test the outbound dialing of the SIP trunk to make sure you can make outbound calls using the trunk. Copyright 2008 The Amanda Company, All Rights Reserved 43 of 48...

  • Page 44: Appendix A: Telephone Features Quick Reference

    Press the transfer button and hang-up. To pickup the parked call dial the zone the call was parked in from another extension. Park zones range from 701- 709. Copyright 2008 The Amanda Company, All Rights Reserved 44 of 48...
  • Page 45 To reach the general message center dial 788 press the envelope button on your telephone. You’ll be prompted to enter your mailbox number and password. The default password is 1234 for all mailboxes. Copyright 2008 The Amanda Company, All Rights Reserved 45 of 48...
  • Page 46 From a local extension, dial the conference room Entering a conference room: number press dial to enter a conference. If needed, enter the conference or admin PIN. Copyright 2008 The Amanda Company, All Rights Reserved 46 of 48...
  • Page 47 Please consult the documentation for your telephone for more information and to confirm the dial codes for do not disturb. Copyright 2008 The Amanda Company, All Rights Reserved 47 of 48...

  • Page 48: Copyright 2008 The Amanda Company, All Rights Reserved 2 Of

    Press to record your name for friends messages Press to record your temporary to cancel greeting Press to change your password Press to return to the main menu Copyright 2008 The Amanda Company, All Rights Reserved 48 of 48...

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