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Amanda MiniSOHO Installation And Programming Manual

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Summary of Contents for Amanda MiniSOHO

  • Page 3 MiniSOHO Installation and Programming Manual Release 5 November 2001...

  • Page 5: Table Of Contents

    Table of Contents INTRODUCTION .........................1-1 ....................1-2 EATURES AND ERVICES 1.1.1 System Features....................1-2 1.1.2 Automated Attendant Features................1-4 1.1.3 Voice Mail Features ..................1-6 ....................1-8 BOUT THIS ANUAL DESCRIPTION AND INSTALLATION................2-1 ......................2-2 YSTEM ....................2-3 HYSICAL ESCRIPTION 2.2.1 Side Panel......................2-3 2.2.2 Front Panel......................2-4 ......................2-5 NSTALLATION 2.3.1 Unpacking .......................2-5...
  • Page 6 Table of Contents 3.7.4 Reset Script Message Programming to Default ..........3-26 3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers.......3-26 .....................3-29 DDITIONAL EATURES 3.8.1 Changing Passwords..................3-29 3.8.2 Activate Force Reorganize ................3-30 3.8.3 Changing the Day Light Saving Time Setting ..........3-31 3.8.4 Changing the Operational Mode..............3-31 3.8.5 Playing A System Message ................3-32 3.8.6...
  • Page 7 Table of Contents 5.4.7 Pager Notification ...................5-6 5.4.8 Return to Previous Menu.................5-6 ......................5-7 ESSAGE ..................5-7 ETURN TO TTENDANT ...................5-8 UICK EFERENCE UIDE PROGRAMMING THE IN-BAND DTMF PROTOCOL ..........6-1 SOHO ............6-1 ROGRAMMING THE ELEPHONE 6.1.1 Defining an In-Band DTMF Code for an Event..........6-1 6.1.2 Selecting an Operation Type ................6-3 6.1.3...

  • Page 9: Introduction

    1. INTRODUCTION The MiniSOHO is a small stand alone multilingual Voice Mail/Automated Attendant system for organizations that have between eight and eighty employees. The MiniSOHO incorporates state of the art technology, including DSP, flash memory and SMT production. Figure 1-1 General View The MiniSOHO is available in two or four ports and with up to 128 mailboxes.

  • Page 10: Features And Services

    Introduction Installing the MiniSOHO is quick and easy. Just mount it on a wall next to the PBX and connect it to the SLT interfaces and to the main power supply with an external power adapter. The MiniSOHO is ready for use immediately after the system administrator completes a short procedure that includes setting up integration parameters, mailboxes, notification type, system schedules and opening greetings.
  • Page 11 Introduction x Integration with your PBX The system administrator can integrate the MiniSOHO with the PBX through:  In-Band DTMF Protocol integration using DTMF strings. This type of integration is achieved by setting up the communication parameters on the PBX and the MiniSOHOs, including answering a call, transfer, recall from busy, recall from no answer, the notification parameters and more.

  • Page 12: Automated Attendant Features

    Introduction 1.1.2 Automated Attendant Features The MiniSOHO’s automated attendant answers incoming calls and through a series of recorded menus and telephone directories, helps the callers reach the desired extensions. x Opening Greeting The MiniSOHO plays a pre-recorded greeting to callers. The opening greeting usually includes the organization’s name, how to reach an extension, department or operator, how to switch languages, how to leave a message and to access a directory.
  • Page 13 Introduction x System Schedules (Auto-Mode) If your organization has operating hours that vary from day to day, the system administrator can define the daily operating schedules on a weekly basis, including daytime, nighttime and break time hours. When the Auto mode is activated, the MiniSOHO automatically switches between the day, night and break modes according to the pre-defined schedule.

  • Page 14: Voice Mail Features

    Introduction  Semi-Supervised. The MiniSOHO only checks for a busy signal before transferring the call to an extension. x Multilingual Option The MiniSOHO can operate in three languages simultaneously. The system administrator can configure each mailbox to operate in one of the three selected languages.
  • Page 15 Introduction The MiniSOHO supports up to 128 real and virtual mailboxes. A real mailbox has a telephone extension, whereas a virtual mailbox does not. x Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording a personal greeting, assigning a personal password to the mailbox and setting optional parameters.

  • Page 16: About This Manual

    Introduction Mailbox owners can set their mailboxes in the Regular Mode or Do Not Disturb Mode. When a caller dials a Do Not Disturb extension using the Automated Attendant menus, the MiniSOHO plays a special “Do Not Disturb” menu and does not transfer the call to the extension. x Individual Language Selection The mailbox owner or caller can select one of the languages supported by the MiniSOHO.

  • Page 17: Troubleshooting

    Introduction 7. TROUBLESHOOTING Presents answers to commonly asked questions on operating the MiniSOHO. APPENDIX A Summarizes the programming commands. APPENDIX B Contains the DTMF programming forms. APPENDIX C Lists the system messages. APPENDIX D Lists the system specifications. Installation and Programming Manual...

  • Page 19: Description And Installation

    2. DESCRIPTION AND INSTALLATION The MiniSOHO is a digital system consisting of a: x Sophisticated DSP voice-processing device x Flash memory for storing voice recording and parameter data x Central Processing MiniSOHO x Two or four ports x Real-time clock The MiniSOHO provides two major services: x Automated Attendant Uses menus and sub-menus to transfer calls to specific departments, extensions...
  • Page 20 Description and Installation 2.1 The Basic System The MiniSOHO comes with two lines and two and a half hours recording time. You can upgrade the MiniSOHO by: x Adding a two line expansion card to the motherboard to provide four lines x Inserting a memory card with two hours and thirty five minutes of storage space to increase the total storage capacity to five hours and five minutes x Inserting a memory card with five hours and ten minutes of storage space to...

  • Page 21: Physical Description

    Description and Installation 2.2 Physical Description The functional components of the MiniSOHO are located under the side panel cover. The LEDs are on the left side of the front panel. The bottom panel has two indented holes for wall mounting. Figure 2-2 General View of the MiniSOHO after Removing the Cover 2.2.1 Side Panel Figure 2-3 Side Panel...

  • Page 22: Front Panel

    Description and Installation 2.2.2 Front Panel Figure 2-4 LEDs on the Front Panel The following table describes the function of the four LEDS on the front panel. STATUS NIGHT HOLIDAY AUTO Day Mode: Manual Night Mode: Manual Holiday Mode: Manual Break Mode: Manual Day Mode: Auto Night Mode: Auto...

  • Page 23: Installation

    Description and Installation 2.3 Installation The MiniSOHO is delivered completely assembled. It is designed for mounting on a wall close to the PBX. 2.3.1 Unpacking Before unpacking, inspect the package, if you notice any damage, immediately report it to your local dealer. ¾ To unpack the MiniSOHO : 1.
  • Page 24 Description and Installation Figure 2-5 Analog Line Connections 4. On the side panel of the MiniSOHO, plug the 9V DC adapter jack into the power supply connector. 5. Plug the 9V DC adapter into the main power supply outlet to turn the MiniSOHO on.
  • Page 25 Description and Installation 6. If your PBX supports full authorized RS-232 integration with the MiniSOHO, connect one end of the RS-232 cable to the MiniSOHO’s RS- 232 connector and the other end to the RS-232 connector of the PBX. 7. Call each MiniSOHO line from any extension and verify the answer. You should hear the default greeting (system message no.

  • Page 26: Expanding The System

    Description and Installation 2.3.3 Expanding the System 2.3.3.1 Expanding to Four Lines The two-line expansion kit contains: x 2-line expansion card x 4-wire cable x Two plastic spacers ¾ To install the expansion card: 1. Disconnect all external cables and connectors. 2.
  • Page 27 Description and Installation 3. Open the MiniSOHO’s top cover by unscrewing the four screws. 4. Insert the memory card into the SIMM connector. 5. Replace the top panel cover and plug the 9V DC adapter into the main power supply outlet to turn the MiniSOHO on. 6.

  • Page 29: Dtmf Programming

    3. DTMF PROGRAMMING The MiniSOHO can be programmed by: x Telephone using DTMF tones x Computer using the Voice Mail Utility Program (see Section 4) This section describes programming the MiniSOHO using DTMF tones. Note: You will hear a confirmation tone every time you enter a programming command.

  • Page 30: First Time Programming Checklist

    DTMF Programming 3.2 First Time Programming Checklist 1. Call from a touch-tone telephone to the MiniSOHO. You will hear the default message (system message 000 - see Appendix C). 2. Dial *900 and the administrator password (default: 1234) to enter the programming mode.

  • Page 31: Defining Pbx Parameters

    DTMF Programming 3.3 Defining PBX Parameters To integrate the MiniSOHO with your PBX, apply the PBX parameters to the MiniSOHO. To obtain your current PBX parameters, check your PBX User’s Manual or the current PBX setup configuration. To configure the MiniSOHO to detect the in-band DTMF protocol sent by your PBX, refer to Section 6.
  • Page 32 DTMF Programming Table 3-1 PBX Parameter Commands (continued) OPERATION COMMAND DEFAULT Legal PBX *320 + Y + First Ext. + Last Ext. + # None Extensions where Y is a group number (0-9). Example: *320 0 330 350 # *320 1 355 375 # You can define up to 10 groups of legal extensions.
  • Page 33 DTMF Programming Table 3-1 PBX Parameter Commands (continued) OPERATION COMMAND DEFAULT Pause before and *341 + X 2 seconds after external where X is the length of the pause in seconds (0-9) access code Transfer mode for *350 + X + Y all extensions supervised X = 1;...
  • Page 34 DTMF Programming Table 3-1 PBX Parameter Commands (continued) OPERATION COMMAND DEFAULT Busy, Disconnect *371 + X + YYYY and DTMF where: Off/On time X = 1; busy off (0100-3000 ms) 500 ms X = 2; busy on (0100-3000 ms) 500 ms X = 3;...
  • Page 35 DTMF Programming Table 3-1 PBX Parameter Commands (continued) OPERATION COMMAND DEFAULT Procedural codes *380 + X + CODE sent to the PBX in X = 1; LED1 notification code None order to perform a X = 2; LED2 notification code None specific task X = 3;...

  • Page 36: Setting The Time And Date

    DTMF Programming 3.4 Setting the Time and Date Table 3-2 presents commands used to set the MiniSOHO clock and calendar. Note: Do not forget to enter programming mode by dialing *900 and the administrator’s password before using the programming commands. Table 3-2 Commands to Set the MiniSOHO Clock and Calendar OPERATION COMMAND...
  • Page 37 DTMF Programming Table 3-3 Programming the Operational Modes OPERATION COMMAND Selecting an Operational *400 + X Mode where X stands for the operational mode. Day mode = 0 (default mode) Night mode = 1 Holiday mode = 2 Auto mode = 3 Break mode = 4 Selecting time stamp format *410 + X...

  • Page 38: Programming The Minisoho

    DTMF Programming Table 3-3 Programming the Operational Modes (continued) OPERATION COMMAND Entering annual holiday *470 + DD + MM + hh:mm + hh:mm dates where: (For Auto mode only) DD = Day of the month (01-31) MM = month (01-12) hh:mm = Start time;...
  • Page 39 DTMF Programming x Plays all menus in the selected language. x Plays all system messages (e.g., time stamp and error messages) in the selected language. x If ring or remote notification is enabled, the mailbox owner is notified in the selected language.

  • Page 40: Creating Mailbox Groups

    DTMF Programming Table 3-4 Commands to Create Mailboxes (continued) OPERATION COMMAND Defining whether to play or skip the *530 + First Mailbox + Last Mailbox + B + # time and date stamp during message where playback for a range of mailboxes B = 0;...

  • Page 41: Notification

    DTMF Programming Table 3-5 Commands to Create Mailbox Groups OPERATION COMMAND Adding a mailbox to a group *540 + Group Number + Mailbox Number + # Note: You must define the mailbox before adding it to a group. Changing the number of the first *545 + X digit in the mailbox groups where X is the first digit of the mailbox groups.
  • Page 42 DTMF Programming x Message Light On 2. Same as Message Light On 1 but used only for PBXs that have two different codes for different telephones or for special tone notification (see Table 3-3). The system administrator can set the notification method to one of the two states (code *760): Notification on 1 new message...
  • Page 43 DTMF Programming When permission has been granted and the mailbox owner enables remote notification, the MiniSOHO first dials the external access digit (programmed using code *340) and then dials the mailbox owner’s remote telephone or pager number. Note: Make sure that you enter the remote telephone or pager number before enabling remote notification.
  • Page 44 DTMF Programming Table 3-6 Commands to Program Notification for Mailboxes (continued) OPERATION COMMAND Disable remote notification for all *710 + # mailboxes Permitting remote notification for *711 + Mailbox + Y + # one mailbox Y = 0 means remote notification is not permitted Y = 1means remote notification is permitted Ring Notification Interval *720 + XX...

  • Page 45: Programming The Automated Attendant Script Menu

    DTMF Programming 3.7 Programming the Automated Attendant Script Menu The MiniSOHO supports up to 21 script messages (00-20) for building the Automated Attendant menu. The MiniSOHO also supports another six script messages in three languages (21-26 for the first language, 31-36 for the second and 41-46 for the third) for Busy menu, No Answer menu, Do Not Disturb menu and Post Recording menu (see Section 3.7.5).

  • Page 46: Programming Script Messages

    DTMF Programming 3.7.2 Programming Script Messages You can program each script message separately. The programming command format for script messages is: * + Command Code + XX + B + YY + # where: x Command Code defines the action that should be taken when B is pressed during playback of script message XX.
  • Page 47 DTMF Programming x Direct dial to an extension x Transfer a call directly to a mailbox x Place a call on hold x Blind Transfer to the busy extension x Play the directory listing Technicians and System Administrators should program the script messages according to the application.
  • Page 48 DTMF Programming 3.7.2.3 Select Opening Script Selects the opening script message. Command: *112 + XX + YY + Z + # XX = Default script number 00,10,15 or 20 YY = Replacement script number 00-20 Z = Line number 1-4 3.7.2.4 Transfer to the Opening Menu Transfers the caller to the opening main menu.
  • Page 49 DTMF Programming Note: Make sure that script message 01 has been recorded in the appropriate language. 3.7.2.6 Select the Default Language The MiniSOHO can support up to three languages. The default language is the language the MiniSOHO automatically uses if no other language has been selected. To change the default language, dial *900 and the administrator password to enter the programming mode, then dial: *118 + Z + #...
  • Page 50 DTMF Programming 3.7.2.8 Transfer the Call to the Operator at the End of the Script Message Transfers the call to the operator at the end of the script message. The operator extension is defined in Table 3-1 (code *360). The MiniSOHO transfers the call in supervised, semi-supervised or non-supervised mode depending on code *350 (see Section 3.7.5).
  • Page 51 DTMF Programming 3.7.2.11 Leave a Message in a Mailbox Initiates the procedure for leaving a message in a mailbox. Command: *150 + XX + B + # Example: *150 00 8 # The MiniSOHO asks for a mailbox number when “8” is dialed during playback of script message 00.
  • Page 52 DTMF Programming Example 2: *170 00 2 4 # Same as Example 1, except the extension number starts with 2 or 4 (for extension numbers 2xx and 4xx). 3.7.2.14 Transfer Call Directly to a Mailbox Transfers the call directly to a mailbox number. This feature is similar to directly dialing an extension, except the call is transferred directly to a mailbox.

  • Page 53: Directory Listing Programming

    DTMF Programming Example: *185 21 5 # The MiniSOHO immediately tries to transfer the call again when “5” is dialed during playback of script message 21. Note: Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension.

  • Page 54: Reset Script Message Programming To Default

    DTMF Programming 3.7.4 Reset Script Message Programming to Default Resets a complete script message or only one entry. This command does not delete the recorded script message. Resetting a Complete Script Message Command: *190 + XX + # Example: *190 03 # Resets script message 03 to its default values.
  • Page 55 DTMF Programming If DTMF signals are selected for the supervised mode, you must define DTMF codes for the Answer, Busy and Do Not Disturb conditions. Note: Do not forget to enter programming mode by dialing *900 and the administrator’s password before using the programming commands. Table 3-8 Commands to Detect Answer, Busy and Do Not Disturb Conditions OPERATION...
  • Page 56 DTMF Programming Table 3-9 Commands to Program the Transfer Modes OPERATION COMMAND Transfer mode for all extensions *350 + X + Y where X = 1; All extensions except the operator X = 2; Operator extension only Y = 0; Non-Supervised (Default) Y = 1;...

  • Page 57: Additional Features

    DTMF Programming x System message 104 (No-Answer and the extension does not have a mailbox) is replaced by script message 24 in the first language, script message 34 in the second language and script message 44 in the third language. For instructions on programming the above script messages, see Section 3.7.2.

  • Page 58: Activate Force Reorganize

    DTMF Programming 3.8.1.2 Changing the Operator’s Password The System Administrator can change the operator’s password by dialing code *900 to enter the programming mode, dialing the System Administrator’s password and then dialing: *601 + * + Old Password + New Password + # Operator’s password must be 4 digits.

  • Page 59: Changing The Operational Mode

    DTMF Programming 3.8.3 Changing to/from Day Light Saving Time The operator can change to/from Day Light Saving time by calling the MiniSOHO and, during the opening greeting, dialing: *7 + XXXX + Y XXXX refers to the operator’s password. This password can be disabled. See Section 3.8.1.2. Y = 0;...

  • Page 60: Playing A System Message

    DTMF Programming 3.8.5 Playing a System Message To listen to any system message, dial *900 and the administrator password to enter the programming mode, then dial: *690 + Z + XXX Z refers to the language number Z = 1 is the first language Z = 2 is the second language Z = 3 is the third language XXX is the message number...

  • Page 61: Listening To The Software Version Number

    DTMF Programming where X is system message affected: X = 1 system message 004 X = 2 system message 102 X = 3 system message 095 Y = 0 play the message (default) Y = 1 do not play the message Y = 2 (only when X = 3) plays message to mailboxes without a greeting message 3.8.8 Listening to the Software Version Number To hear the MiniSOHO’s software version number, dial *900 and the administrator...
  • Page 62 DTMF Programming To set message length dial *900 and the administrator password to enter the programming mode, then dial: *790 + X where X = 1-9 minutes. This parameter is set to two minutes by default. 3-34 Installation and Programming Manual...

  • Page 63: Programming By Computer

    4. PROGRAMMING BY COMPUTER This section describes the purpose and main features of the Voice mail Utility Program (VUP) and details the installation process. The VUP enables you to: x Define PBX parameters x Set the MiniSOHO clock and calendar x Create and maintain mailboxes x Build Automated Attendant menus x Review traffic statistics...

  • Page 64: System Requirements

    hProgramming By Computer Figure 4-1 RS-232 Cable Connection 4.2 System Requirements Before installing the VUP, check that your computer meets the following minimum requirements: x PC 486 or higher x 8 MB RAM free memory x 5 MB free hard disk space x Microsoft Windows 95, Windows 98 or Windows NT 3.51 or higher 4.3 Installing the VUP ¾ To install the VUP:...

  • Page 65: Starting Vup

    hProgramming By Computer 4.4 Starting VUP To start the VUP click on the VUP icon. For further instructions go to the required parameter and press the F1 key. Important: If the MiniSOHO is programmed through VUP, the script message has to be recorded via a telephone set.

  • Page 67: User Operation Instructions

    5. USER OPERATION INSTRUCTIONS 5.1 Introduction The following paragraphs describe the user’s operational menus. 5.2 User’s Main Menu Users can enter their mailbox menus for retrieving messages and set up their mailboxes in 3 ways, through the auto attendant using access digits for the retrieve message process (*160), by pressing an access digit during the mailbox greeting or by dialing the voice mail extension and if the PBX supports in-band DTMF protocol the users will automatically enter their mailbox menus.

  • Page 68: Mailbox Parameters

    User Operation Instructions DIGIT NAME DESCRIPTION Next Message Play next message Replay Replay current message Save Save current message Forward Forward current message to another mailbox Reply Reply to message sender (Internal messages only) Delete Delete current message Return to Previous Menu Return to previous menu (User’s main menu) 5.4 Mailbox Parameters If the mailbox owner dials “2”...

  • Page 69: Record Greeting

    User Operation Instructions 5.4.1 Record Greeting The mailbox owner can record a personal greeting by dialing “1” on the user’s parameters menu (see Section 5.4). The MiniSOHO then plays the Record Greeting menu: DIGIT NAME DESCRIPTION Play Back Play existing recording Record Record a new greeting message Delete...

  • Page 70: Directory Listing

    User Operation Instructions 5.4.3 Directory Listing The mailbox owner can set the directory listing parameters by dialing “3” on the user’s parameters menu (see Section 5.4). The MiniSOHO then plays the Directory Listing menu: DIGIT NAME DESCRIPTION Play Back Play current directory listing code Change Change directory listing code Delete...

  • Page 71: Do Not Disturb (Dnd)

    User Operation Instructions 5.4.5 Do Not Disturb (DND) The mailbox owner can dial “5” on the user’s parameters menu (see Section 5.4) to change to the Do Not Disturb mode. The MiniSOHO announces the selected mode every time the mailbox owner changes the mode. When a caller dials an extension in Do Not Disturb mode, the MiniSOHO plays one of the following messages: x By default, system message 121...

  • Page 72: Pager Notification

    User Operation Instructions Q (4 second pause) = *2 A = *5 C = *7 0-9 = 0-9 5.4.7 Pager Notification For activating the external notification of a mailbox, the System Administrator must enable this feature for the mailbox, thereafter, the mailbox owner can: x Enable/disable pager notification x Enter his pager number x Listen to the current pager number...

  • Page 73: Send Message

    User Operation Instructions 5.5 Send Message The mailbox owner can leave a message in any mailbox or group of mailboxes by dialing “8” on the user’s main menu (see Section 5.4). 5.6 Return to Auto Attendant The mailbox owner can dial “9” on the user’s main menu (see Section 5.2) to return to the auto attendant.

  • Page 74: Quick Reference Guide

    User Operation Instructions 5.7 Quick Reference Guide Installation and Programming Manual...

  • Page 75: Programming The In-Band Dtmf Protocol

    6. PROGRAMMING THE IN-BAND DTMF PROTOCOL This section describes how to program the MiniSOHO to detect In-Band DTMF codes sent by your PBX and to take appropriate action upon detection. When the In-Band DTMF Protocol feature is programmed, the MiniSOHO waits a defined period of time for an In-Band DTMF code after answering a call from the PBX.
  • Page 76 Programming the In-Band DTMF Protocol XX = Event number (00-19) YY...YY = In-Band DTMF code sent by the PBX Each DTMF code can contain up to twenty characters, including 0-9, A-D, *, #, source and target. You can also include the following two wild cards to bypass DTMF characters sent by your PBX and not relevant to the MiniSOHO operation: x Ignore + Length (*9 + two digit number).

  • Page 77: Selecting An Operation Type

    Programming the In-Band DTMF Protocol Table 6-1 Entering an In-Band DTMF Code Using a Telephone (continued) DTMF CHARACTER NUMBER TO DIAL Target *2, indicates called extension number Note: Dial *2 for each digit in the extension. For example, if your PBX is configured to support a 3- digit extension, dial *2 three times.

  • Page 78: Selecting A Destination

    Programming the In-Band DTMF Protocol 6.1.3 Selecting a destination If you have programmed an event to play a script, transfer to an extension, or a mailbox dial the following command code to define the destination: *202 + XX + YYYY + # XX = Event number (00-19) YYYY = Script number, an extension number or a mailbox number Note: Make sure the script message has been recorded if transferring to a script.

  • Page 79: Matra Support

    Programming the In-Band DTMF Protocol 6.1.6 MATRA Support The MiniSOHO can support Q23 Protocol . To activated the support in Q23 : Enter to programming mode and dial : *204 + X where X=1 , MiniSOHO support X=0 , MiniSOHO not support 6.2 Sample Programming 6.2.1 Working with the SIEMENS Hicom 150E Office PBX By default, the SIEMENS Hicom 150E Office PBX uses the following DTMF...
  • Page 80 Programming the In-Band DTMF Protocol *2*2*2 indicates the 3-digit extension number (Since The Extension is calling its mailbox, target is used instead of source) # indicates the end of the In-Band DTMF code. 2. Dial *201 00 02 *201 is the programming code to select an operation 00 is the event number ,02 is the MiniSOHO’s operation type that indicates retrieving messages from a mailbox.

  • Page 81: Troubleshooting

    7. TROUBLESHOOTING This section presents answers to commonly asked questions on operating the MiniSOHO . If problems persist, contact your dealer. Question: Local notification does not work. x Make sure you have entered the correct notification codes. Answer: x Make sure that local notification is enabled. x Make sure that line 2 is properly connected between the MiniSOHO and the PBX.
  • Page 82 TROUBLESHOOTING Question: External Notification does not work. x Make sure you have selected the correct External Access code. Answer: x Make sure you did not add the External Access code to the telephone number because the MiniSOHO automatically dials the External Access code. x Make sure External Notification is allowed and enabled.
  • Page 83 TROUBLESHOOTING Question: In supervised mode, the MiniSOHO incorrectly returns calls. x The MiniSOHO’s time to wait for No-Answer parameter value Answer: is greater then the PBX’s recall time parameter value. Decrease the value of the MiniSOHO’s Time to Wait for No- Answer parameter or increase the value of the PBX’s recall time parameters.
  • Page 84 TROUBLESHOOTING Question: A message is sent to a mailbox group that contains five defined mailboxes but only two receive the message. x The messages were sent to all the mailboxes in the group but Answer: only accepted by those mailboxes that did not have the maximum number of messages recorded.
  • Page 85 TROUBLESHOOTING Question: Pager Notification does not work. x Make sure you have selected the correct External Access Answer: Code. x Make sure you did not add the External Access Code to the pager number. x Make sure pager notification is allowed and enabled. x Make sure the pager number is entered correctly.
  • Page 86 TROUBLESHOOTING Question: How can I delete the messages of all users. Answer: Change the parameters “Maximum no. of days to store messages” to 1 (*740) and reorganize the system (*610). Question: VUP’s transfer operation is interrupted when large files are used with windows 98 or NT.

  • Page 87: Appendix A Programming Commands

    APPENDIX A PROGRAMMING COMMANDS The following table presents a summary of DTMF programming commands. Note: The DTMF column lists the sections in which the DTMF programming operations are discussed in this manual. OPERATOR COMMANDS OPERATION COMMAND SECTION Day Light Summer time *7 + XXXX + Y 3.8.3 XXXX = operator’s password...
  • Page 88 Programming Commands SCRIPT PROGRAMMING COMMANDS (CONT’D) OPERATION COMMAND SECTION Delete a script message *102 + XX 3.7.1 XX = Script No. Select EOM timeout for each *105 + XX + Y + # 3.7.2.1 script XX = Script No. Y = Timeout in seconds Transfer to a script message *110 + XX + B + YY + # 3.7.2.2...
  • Page 89 Programming Forms SCRIPT PROGRAMMING COMMANDS (CONT’D) OPERATION COMMAND SECTION Place a call on Hold *180 + XX + B + # 3.7.2.15 Blind Transfer to Busy *185 + XX + B + # 3.7.2.16 Extension Reset a specific message entry *190 + XX + B + # 3.7.4 to its default value...
  • Page 90 Programming Commands IN-BAND DTMF PROGRAMING COMMANDS OPERATION COMMAND SECTION Select a task for an In-Band 12 = Play the Directory Listing (DBN) 6.1.2 DTMF code 13 = Transfer to a mailbox* 14 = Transfer to an extension* 15 = Transfer to the operator * = A destination must be defined for these tasks Select a destination for an In-...
  • Page 91 Programming Forms PBX PARAMETERS OPERATION COMMAND SECTION No. of digits in extension *300 + X Cut off time for continuous call *301 + X progress tone detection X = cut off time in seconds (0-9) Default: 6 sec. No. of rings before the line is *310 + line number + number of rings answered Time to wait for No Answer...
  • Page 92 Programming Commands PBX PARAMETERS (CONT’D) OPERATION COMMAND SECTION Day operator, Night operator, Fax *360 + X + YYYY + # and Supervisor’s extensions X = 1; Day operator X = 2; Night operator X = 3; Fax extension X = 4; Supervisor extension YYYY = Corresponding extension number.
  • Page 93 Programming Forms PBX PARAMETERS (CONT’D) OPERATION COMMAND SECTION *377 + X Automatic Gain Control (AGC X = 0 AGC disabled X = 1 AGC enabled (Default) Note: To activate the new selection, a new call must be initiated DTMF amplitude *379 + X X = volume level (3-9), 9 = Loudest Default: 5...
  • Page 94 Programming Commands SETTING TIME & DATE OPERATION COMMAND SECTION Change the operational mode *400 + X X = 0; Day X = 3; Auto X = 1; Night X = 4; Break X = 2; Holiday Select time stamp format *410 + X Set time and day *420 + Hour + Minutes...
  • Page 95 Programming Forms MAILBOX CONFIGURATION COMMANDS OPERATION COMMAND SECTION Create a range of mailboxes *500 + First mailbox + Last mailbox + # 3.6.1 Create a mailbox *501 + Mailbox + # 3.6.1 Change to announcer mailbox *502 + XXXX + Y + # 3.6.1 XXXX = Existing mailbox number Y = 0;...
  • Page 96 Programming Commands SYSTEM FUNCTIONALITY COMMANDS OPERATION COMMAND SECTION Change the system *600 + * + Old password + New password + # 3.8.1.1 administrator’s password Warning: Do not use the * or # keys. Change the operator’s password *601 + * + Old password + New password + # 3.8.1.2 Warning: Do not use the * or # keys.
  • Page 97 Programming Forms MAILBOX NOTIFICATION COMMANDS OPERATION COMMAND SECTION Set local notification for a range *700 + First mailbox + Last mailbox + X + # 3.6.3.1 of mailboxes X = 0; disabled X = 1; LED 1 X = 2; LED 2 X = 3;...
  • Page 98 Programming Commands MAILBOX NOTIFICATION COMMANDS (CONT”D) OPERATION COMMAND SECTION Activate the LED notification *760 + X 3.6.3.1 X = 0 for 1 new message X = 1 for every new message Adjusting recording length *790 + X 3.8.10 X = 1-9 minutes Refers to PBX codes.

  • Page 99: Appendix Bprogramming Forms

    APPENDIX B PROGRAMMING FORMS The following pages include forms to help you properly setup and maintain the Voice Mail System using DTMF programming commands. OPERATION COMMAND Select opening menu *112 ___ ___ __ # ___ ___ __ # ___ ___ __ # ___ ___ __ # No.
  • Page 100 Programming Forms OPERATION COMMAND Cadence of System Input and Output Tones in *371 ___ _____ Milliseconds ___ _____ ___ _____ ___ _____ Voice Sensitivity *376 1 _____ Procedural Codes Sent to the PBX in Order to *380 ___ _____________________ # Perform Specific Tasks Create a range of mailboxes *500 _____ _____ #...
  • Page 101 Programming Forms SYSTEM TIME AND DATE See Section 3.4 for information on setting the system time and date using codes *420 and *430. SETTING THE HOLIDAY SCHEDULE See Section 3.5 for information on setting the holidays using code *470 Month Start Name of holiday _____...
  • Page 102 Programming Forms SETTING THE WORKING TIME See Section 3.5 for information on setting the following schedule using codes *450 and *460. Working Hours Break Time Start Start 1 (Monday) _____ _____ _____ _____ 2 (Tuesday) _____ _____ _____ _____ 3 (Wednesday) _____ _____ _____...
  • Page 103 Programming Forms SETTING THE OPERATIONAL MODE Operational Mode: *400 ___ Select: Day (0)/Night (1)/Holiday (2)/Auto (3)/Break(4) This form contains the programming schedule for up to four script message. Please copy the form if you have more than four script messages. Note: The following numbers are dedicated to specific script messages by default: x Script message number 00 to the Day Mode Opening Menu x Script message number 10 to the Night Mode Opening Menu...
  • Page 104 Programming Forms PROGRAMMING THE IN-BAND DTMF PROTOCOL EVENT IN-BAND DTMF CODE TASK/ACTION DESTINATION COMMAND CODES USED TO PROGRAM THE IN-BAND DTMF PROTOCOL OPERATION COMMAND Define an In-Band DTMF code for an event *200 __ __________ # Select a task for an In-Band DTMF code *201 __ __ Select a destination for a specific in band DTMF event *202 __ ____#...

  • Page 105: Appendix Csystem Messages

    APPENDIX C SYSTEM MESSAGES This section lists the Voice Mail system messages and their numbers. You can hear each of these messages in the programming mode by dialing: *690 + language digit (1, 2 or 3) + system message number - or - to hear all system messages dial: *691 + language digit...
  • Page 106 System Messages NUMBERS Fifteen Sixteen Three Seventeen Four Eighteen Five Nineteen Twenty Seven Thirty Eight Forty Nine Fifty Sixty Eleven Seventy Twelve Eighty Thirteen Ninety Fourteen Installation and Programming Manual...
  • Page 107 System Messages DATES First Twelfth Second Thirteenth Third Fourteenth Fourth Fifteenth Fifth Sixteenth Sixth Seventeenth Seventh Eighteenth Eighth Nineteenth Ninth Twentieth Tenth Thirtieth Eleventh MONTHS Of January Of July Of February Of August Of March Of September Of April Of October Of May Of November Of June...
  • Page 108 System Messages SYSTEM MESSAGE …and… You have… …new messages …new message …messages To retrieve messages, press 1. To change mailbox settings, press 2. To send a message, press 8. To return to the main menu, press 9. You have no messages. Message saved.
  • Page 109 System Messages SYSTEM MESSAGE Please enter your mailbox number. Invalid mailbox. Please try again. Incorrect password. Please try again. Press the hash key when you Please record your greeting after the tone. have finished. Press the hash key when you have Please record your name after the tone.
  • Page 110 System Messages SYSTEM MESSAGE a.m. p.m. You have a call. The required extension is busy. To try another extension, press 1 followed by the extension number. To hold, press 2. To transfer to the operator, press 0. To return to the main menu, press 9. The required extension does not answer.
  • Page 111 System Messages SYSTEM MESSAGE To change external notification, press 1. To enter the telephone number, press 2. To listen to the current telephone number, press 3. To return to the previous menu, press 9. External notification is disabled. External notification is enabled. You have a new message.
  • Page 112 System Messages SYSTEM MESSAGE Pager notification is disabled. Pager notification is enabled. Please enter your pager number. Press the hash key when you have finished. …saved messages. …saved message. That mailbox is currently unavailable. Storage space is nearing capacity. For… …press…...
  • Page 113 System Messages SYSTEM MESSAGE Using your keypad, please enter the first 3 letters of your last name. For Q press 7 for Z press 9. Using your keypad, please enter the first 3 letters of the person’s last name. For Q press 7 for Z press 9. Using your keypad, please enter the first 3 letters of your first name.

  • Page 115: Appendix Dspecifications

    APPENDIX D SPECIFICATIONS DC Power Supply 9VDC/800mA Line Voltage 24 to 72VDC DC Leakage Current > 10PA On-hook Insulation Resistance between 0 to 100VDC > 5M: Line Terminal and 100 to 200VDC > 30K: the Ground 500 VAC/50Hz > 20K: 100 VAC/25Hz >...
  • Page 117 The Amanda Company Corporate Headquarters 13765 Alton Parkway, Suite F Irvine, California, USA, 92618 National Sales Center and Technical Support 1-800-410-2745 Fax: 203-744-4560 http://www.taa.com/ www.theamandacompany.com...

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