IP Business Telephone USER GUIDE Telrad Connegy, Inc., Farmingdale, New York...
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NOTICE This publication refers to Telrad Connegy's i.Picasso Station connected to Telrad Conegy's Unite IP system, Release e2e-1.12, as of January, 2004. Reproduction and/or distri- bution of this publication or parts thereof, without written permission from Telrad Connegy, Inc., is strictly prohibited.
CONTENTS 1. I ............ 1 NTRODUCING I ICASSO Read this first ....................2 About the i.Picasso IP telephone ..............3 Conventions used in this Guide ..............3 Description of i.Picasso ................5 Buttons .....................6 Light indicators ..................8 The i.Picasso display ..................9 Soft buttons ....................10 Soft button state: the color principle ............11...
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CONTENTS Pickup .....................23 To pick up a call at another extension ..........23 To pick up a call ringing in your pickup group ........24 To view details of a call ................24 Making outside calls ................25 To place an outside call ..............25 To redial the last outside number you dialed ..........25 Correcting dialing mistakes (Delete) ............25 Disconnecting calls .................26...
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CONTENTS To view more DND messages ............35 To select a DND message ..............36 To cancel your DND message ............36 Forwarding calls ..................36 To program call forwarding .............36 Canceling Call Forward To Me ..............37 To cancel Call Forward To Me ............38 Speed Dial ....................38 To speed dial an outside number ...........39 To program a speed dial button .............39...
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CONTENTS Creating New Contacts ................60 To add a contact to the Address Book: ..........60 To update information of a contact ..........62 To delete a contact from the Address Book ........63 Using the company extension list ............64 To access the Company Extension List ...........64 To sort the Company Extension List by name or extension ....64 To navigate through the Company Extension List ......64 To make a call from the Company Extension List ......65...
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........... 80 USTOMIZING YOUR I ICASSO Setting user preferences ................81 Turning your i.Picasso into another extension ........84 To take ownership of an extension: ..........84 Forwarding Calls ..................85 To define forwarding calls rules from the web: ......86 Changing your password ...............87 To change your password: .............87...
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Connecting the Headset ..............105 Connection to a power source .............106 To connect the power supply: .............106 Adjusting the lateral tilt .................106 To connect the tilt adjuster ............106 Power-On Self Test ................107 Adjusting the brightness of your i.Picasso screen .........108 viii...
User Guide - Issue 1 EAD THIS FIRST This Guide contains information about your i.Picasso telephone. In it you will find the following information: ECTION ONTENTS Introducing i.Picasso Includes basic information about the operating principles of your i.Picasso: the i.Picasso buttons and light...
BOUT THE I ICASSO TELEPHONE The Telrad Connegy i.Picasso is the first fully featured and complete IP telephone of its kind. .Picasso features a VGA LCD and a touch screen, high quality IP audio, multi-line appearances and handsfree operation. Its advanced telephone features include graphical call transfer, for- warding and recording.
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User Guide - Issue 1 Bolded numbers in square brackets indicate i.Picasso dialpad but- tons, such as [1], [#]. Text inside a box indicates an i.Picasso screen textual soft button. For example - . Icon soft buttons are either shown, as in Feat , or referenced in plain text.
User Guide - Issue 1 UTTONS Figure 1.1, above, shows the buttons on the .Picasso. These are listed below: UTTON UNCTION MUTE This button disables and enables your telephone microphone. While having a conversation, press MUTE when you do not want to be heard by MUTE the other party.
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APPLICATIONS Displays your customized web applications. ADDRESS BOOK Opens the Address Book screen. SPEED DIAL Displays the i.Picasso All screen. [>>>> Need a better name for this screen <<<< ]. In idle state, all four tabs (All, BLF , SPD...
User Guide - Issue 1 The OK button is equivalent to the keyboard’s Enter key on a PC. IGHT INDICATORS The red indicators that appear on the top of .Picasso notify you of the following: Indicator Function SPEAKER This green light indicates that the speaker is...
2. Main zone – Displays the currently active screen. Speed Dial is i.Picasso’s default screen. 3. Hot zone – The hot Zone is the bottom area of the i.Picasso display. It shows two groups of functional soft buttons. The actual soft buttons contained in the Hot Zone depend upon system programming.
Hot Bar screen at any given time. Press the soft button to display the second set of buttons. The actual soft buttons displayed on your i.Picasso screen depend on system programming. Your system administrator should be able to provide more information regarding the possibilities of your i.Pic-...
Introducing i.Picasso OFT BUTTON STATE THE COLOR PRINCIPLE Some soft buttons on the i.Picasso screen change their background or foreground color depending of the state of their associated func- tion. The general principle is as follows: • A green background or icon indicates that the associated exten- sion/line number or feature are in use;...
The stylus pointer is a pen-like pointing device that can used with a touchscreen. A stylus usually has a much finer point than a finger and therefore is useful for more precise touchscreen operation. Pull out the i.Picasso stylus pointer from its holder at the top right corner of the telephone.
, for instructions on how to perform this simple procedure. ROGRAMMABLE MEMORY SOFT BUTTONS BLF, SPD, F The i.Picasso enables you to store codes in soft button memory for diverse uses. There are three types of memory soft buttons: BLF (Busy Lamp Field) soft buttons:...
Feature soft buttons display the feature name and (if existing) icon of the function associated with them. See Section 3 Customizing your i.Picasso, for more information on how to store numbers in your BLF, SPD and Feature soft buttons. The screen in four tabs...
Introducing i.Picasso QWERTY Pop-up Soft Keyboard An integrated QWERTY soft keyboard, pops-up automatically at the bottom of the screen, whenever you have to enter text. The default setting is lower-case. Pressing the hift key will change all the keys to the upper-case mode (and the Shift key’s color changes to blue), until you release the...
Figure 1.3 Full display of soft buttons under the BLF tab VERLAPPING PAGES Several screens or “pages” coexist on the i.Picasso display. Although you can see only one of them at a time, they are all in the tele- phone’s memory, and you can recall each one of them at the press of a button.
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Introducing i.Picasso channels on a TV set. As you flip through the channels, these do not stop broadcasting: they still continue in the background.
Operating your i.Picasso UTING THE MICROPHONE If you want to talk to someone in your office dur- ing a handsfree or handset call without the con- nected party hearing, you can disable the telephone set microphone. Just press MUTE during a conversation.
User Guide - Issue 1 If the extension you called is busy (Callback) When you dial an extension and hear busy tone, you can activate the Callback feature: 1. Press CBack 2. Hang up. When the called extension becomes available, your telephone rings.
Operating your i.Picasso AGING CALLS You can make announcements through an exter- nal page unit, or through the speakers of all tele- phone sets in a page zone. 1. Lift the handset. 2. Press Feat 3. Dial the Page zone access code ([4][1] - [4][8]).
User Guide - Issue 1 telephone speaker: • Talk through the microphone. Intercom calls are restricted in time (the exact duration is programmed in your system by the System Administrator). If you lift the handset, the call becomes a hand- set-to-handset call, which is not restricted in time.
Operating your i.Picasso Figure 2.1 A second call arriving Press the Talk soft button on the panel of the new call with the tip of your finger or with the stylus. The new call is answered and the previous call goes on hold (see “Hold”...
User Guide - Issue 1 2. Dial the number of the extension at which the call is ringing or on hold. To pick up a call ringing in your pickup group • Press a soft button programmed with Group Pick Up.
Operating your i.Picasso AKING OUTSIDE CALLS Outside calls may be placed by accessing an out- side line (or outside line group) or by using the Least Cost Routing (LCR) feature. Wherever this Guide instructs you to access an outside line, you may: •...
User Guide - Issue 1 The Delete soft button appears to indicate the the Delete feature is available. This will happen Delete when programming Speed Dial numbers or Account Codes, and when dialing on outside lines defined as working in en-block (Send) mode.
Operating your i.Picasso When you hear an external busy tone • Press an ARD soft button, if one has been pro- grammed on your telephone. When the called party answers: • Press SPEAKER or lift the handset. If the dialed number rings, or if the system makes the maximum number of dialing attempts, the Automatic redial is deactivated.
User Guide - Issue 1 To cancel trunk queue TKQue • Press again.The soft button back- ground reverts to its normal color. Ongoing calls are automatically placed on hold whenever you answer another ringing call. NOTE Automatic hold may be disabled by the system administrator.
Operating your i.Picasso Inclusive hold: • the call can also be retrieved by other sets with a BLF soft button for your extension. Figure 2.4 A call on hold NOTE You cannot transfer a call that is on hold. To pick up a call from hold Click the tab representing the call on hold to bring its panel forward.
User Guide - Issue 1 To place a call on inclusive hold manually • Press HOLD twice. Depending on the programming of your exten- sion, the operation of Inclusive and Exclusive Hold may be reversed, that is, the first press of HOLD may activate Inclusive Hold, and the second press, Exclusive Hold.
Operating your i.Picasso Figure 2.6 After dialing the transfer target 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call.
User Guide - Issue 1 • Transfer the call to a voicemail mailbox. To do so, press the V.Mail soft button, then enter the desired mailbox number, then hang up. ONFERENCE CALLS Both internal and external parties can participate in a conference call.
Operating your i.Picasso ference. Each soft button shows the number or caller ID of one of the parties. Figure 2.7 A conference call established To add a new party to a conference 1. Press the Conf soft button. 2. Make the next call.
User Guide - Issue 1 To consult privately with a conference member • Press the SPLT soft button that has the number of the required party. To return to the conference call together with the conference member • Press the Join soft button.
The color of the DND soft button reverts to blue and calls ring at your set. NOTE The MUTE and SPEAKER lights blink if the screen saver is active while the i.Picasso is in DND mode. MESSAGES You can select a predefined message that appears on the display of telephones that call your exten- sion, while it is in DND mode.
User Guide - Issue 1 To select a DND message 1. Press the soft button adjacent to the desired message. If the message includes asterisks (*), you can edit the message by pressing the desired digits on the dialpad. The numbers you dial appear in The OK soft the message in place of the asterisks.
5. Press Update to store your settings, or Exit to leave without change You can also program Call Forwarding from the UNITe IP Web Portal l (ask your system administra- tor for instructions on accessing the UNITe Web Portal from your internet browser).
User Guide - Issue 1 wish to be disturbed by those calls, you can can- cel your status as a call forwarding destination. To cancel Call Forward To Me 1. Press the Cancel soft button. The following screen appears: 2.
Operating your i.Picasso In addition, ten speed dial soft buttons appear on your i.Picasso All screen for easy and quick access to the first ten codes of your personal speed dial list. To display them, just press SPEED DIAL. The i.Picasso Speed Dial screen will appear showing...
User Guide - Issue 1 To program a system speed dial code (for authorized stations) 1. Press and the Speed soft button, or Prog press SETTINGS and the Speed Dial soft but- ton. The Speed Dial programming panel opens.
Administrator to increase the amount of memories allocated to you. You may also program private speed dial numbers from the UNITe IP Web Portal (consult your system administrator for instructions on accessing the Web Portal from your internet browser). GEN V...
User Guide - Issue 1 Basic concepts of emaGEN What is a mailbox? Every internal emaGEN user is assigned a mailbox for her own personal use. This is where the recorded messages you receive are stored. Each mailbox has a unique number (up to six dig- its).
Operating your i.Picasso this Guide. See your system administrator for more information. NOTE After the menu recording is finished, you have five seconds in which to make a selection from the menu. If you do not make a selection within five seconds, the previous menu appears or is played.
• Program Automated Attendant service for your mailbox. Accessing emaGEN Press the V.Mail soft button, if one has been pro- grammed for your i.Picasso, or dial the emaGEN The V.Mail soft button access code. Four soft buttons appear on the screen: LEAVE MSG, ENTER MBOX, YOUR MBOX and EXT ASSIST.
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Operating your i.Picasso telephone number and then enter your mailbox number. 1. Press the YOUR MBOX soft button, or dial [#][#]; if you have any messages, you hear a recorded announcement: You have <number> new messages and <number> saved messages, and are asked to enter your password.
User Guide - Issue 1 ECORDING YOUR NAME AND PERSONAL GREETINGS You personalize your mailbox by recording your name and your own personal greetings. To record your name 1. Press the GREETING soft button; you receive the Personal Greetings Menu:...
Operating your i.Picasso tem administrator may program the recording time to a greater value, up to unlimited. 4. When you finish recording, press END OF or [#]; You receive the End of Record Menu: To review your recorded message To save your message...
User Guide - Issue 1 mode, or when you have not recorded a busy greeting; busy greeting • Callers hear your if they call while you are using your telephone; special temporary greeting • Callers hear your (for example, while you are on vacation), until you erase it, after which your mailbox reverts to your regular personal greeting.
Operating your i.Picasso 10.You are asked to enter your new password. Enter your new password (up to 9 digits) fol- lowed by [#]. 11.You now have the following options: Call out options To change your password 12.The new password is either confirmed or can- celed and you return to the Mailbox Options Menu.
User Guide - Issue 1 above displays the following soft buttons: Prev, Repeat, Save, Erase, Record. Four soft buttons appear also: PLAYBACK, ADD TO MSG, RERECORD, SAVE OPTION. You hear the fol- lowing menu: To review your recorded message...
Operating your i.Picasso • If you dial [5] the message is erased. You hear a tone, record your new message and dial [#]. You remain in the End of Record Menu. • If you dial [6], you can designate the message as being of a special type.
User Guide - Issue 1 are the date and time that you sent the mes- sage to the target mailbox. 4. Future delivery. The message you have recorded will be sent on the date and time that you specify (see below).
Operating your i.Picasso ECEIVING MESSAGES Listening to your messages If there are any messages waiting for you in your mailbox, the VOICE MAIL button lights up; you hear a broken dial tone when you lift the handset; and the second line of your idle display tells you how many new and existing messages there are.
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User Guide - Issue 1 To record personal greetings To set mailbox options To undelete messages [7] * To review your future delivery messages [8] ** You hear this option only if there are deleted mes- sages which may still be recovered.
Operating your i.Picasso To erase this message and play the next one To reply to this message To transfer/copy the message to another box For more options To rewind message while listening To pause message while listening To fast forward message while listening...
User Guide - Issue 1 scroll through the list and play a particular mes- sage without having to listen to all the preceding messages first. To review your messages on the telephone display 1. From the Mailbox Menu, press the List soft but- ton or dial [9];...
Operating your i.Picasso Incoming and Missed calls) is stored and can be displayed and dialed back. To access the Call Log press the LOG soft button. Note that if new unanswered calls are still unan- swered, the soft button displayed reads New.
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User Guide - Issue 1 The Address Book is your telephone information storage for the contacts and businesses you com- municate with. Use the Address Book to store multiple phone numbers, the e-mail address, street address, web addresses (URLs), and any other information related to a contact, such as the contact’s company name and job title.
Operating your i.Picasso Using the Address Book To access the Address Book, press the ADDRESS BOOK button. The Address Book screen opens. Figure 2.10 Contacts in the Address Book screen Contacts are arranged alphabetically according to the last name. Press the tabs on the left of the screen to go to a particular letter.
.Picasso configuration. To add a contact to the Address Book: 1. Open the Unite IP Web Portal (ask your system administrator for instructions on how to access the Unite IP Web Portal. 2. The Address Book screen opens, displaying a...
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Operating your i.Picasso 3. Click the Add button. The Add New Contact form appears 4. Enter all necessary details. NOTE Fields marked with an asterisk are mandatory.
You can also dial to an Address Book entry by clicking on its number on the Personal Address Book screen of the UNITe IP Web Portal. 6. Check the radio buttons against the data you wish to appear in the Address Book. Only one set of data appears from each data group.
Operating your i.Picasso 2. Click the contact whose information you wish to update. A form with all details of the con- tact appears, as illustrated below. 3. Change the required details, and click Update. The details now appear updated in the Address Book.
User Guide - Issue 1 SING THE COMPANY EXTENSION LIST To access the Company Extension List 1. Press the ADDRESS BOOK soft button. The Address Book screen appears. 2. Press the Extensions icon. The Company Extensions List appears, with the Names and their Extensions dis- played.
Operating your i.Picasso To make a call from the Company Extension List Press either the name or number of the required extension. ESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic text message or a message from a defined list, which appears on the display.
User Guide - Issue 1 To select and send a predefined message You can select a message from a predefined list (see a list of system messages at the end of this guide). After dialing an internal number: • Press the Msg soft button.
Operating your i.Picasso To cancel the message process You may cancel the message process at any time: • Press Flash ECEIVING MESSAGES The system informs you, through the display, of up to six messages waiting for you. When mes- sages have been left at your extension, your...
User Guide - Issue 1 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4. Hang up. To cancel the alarm setting Before the alarm rings: 1. Press the Cancel soft button.
The Travel COS feature is active for a defined period. 4. Access an outside line and place a call. ECORDING CONVERSATIONS Your i.Picasso enables you to record your tele- phone conversations. NOTE To be able to record conversations, the emaGEN option must be up and running in...
User Guide - Issue 1 your system, and a Record soft button must have been programmed to operate at your station. Ask your system administrator for more details. A conversation you have recorded is stored in your mailbox, as any message is. You can, therefore,...
Operating your i.Picasso decide which calls you want to answer, and which callers you prefer having leave a message. NOTE To be able to screen conversations, the emaGEN option must be up and running in your system, and a soft button...
User Guide - Issue 1 The caller hears your No Answer greeting. At this stage, you can no longer change your mind and pick up the call. To stop screening your calls Press the Screen button again. The button back- ground reverts to blue.
Operating your i.Picasso To monitor your messages 1. Press the button; the button back- Monit ground turns red, indicating that the feature is active. 2. When a caller begins recording a message for you, the caller’s voice can be heard -- through your telephone set speaker -- and you can then decide if you want to accept the call.
DVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the operation of these features can be found in the Unite IP System’s Operating Instruc- tions manual. • Account code (voluntary, reminder, verified, forced);...
Operating your i.Picasso EATURE CODES Features can be activated by pressing the button and then dialing a feature Feat access code. The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons. For example: To access Barge In •...
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(1) Access method not assigned by default. (2) Only available on ISDN PRI calls. (3) In the Unite IP C-400 up to eight; in the Unite IP C-1000 up to 24. Not all of the above features are available on every type of telephone set.
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(1) Access method not assigned by default. (2) Only available on ISDN PRI calls. (3) In the Unite IP C-400 up to eight; in the Unite IP C-1000 up to 24. Not all of the above features are available on every type of telephone set.
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User Guide - Issue 1 Your speed dial codes Name Number Code...
Customizing your i.Picasso ETTING USER PREFERENCES .Picasso lets you customize some of its features to suit your preferences. Some of the settings can be made directly from the telephone, while others may be set also through the Web Browser (see below, “The UNITe Web Portal”...
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User Guide - Issue 1 3. Lock - Locks the telephone. You can prevent access to your telephone buttons. After press- ing Lock, enter your password and press Lock. To unlock the telephone just repeat the procedure, pressing Unlock after entering your password.
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Customizing your i.Picasso Figure 3.2 The second Settings menu 1. Time Zone - Enables you to set the time zone of your i.Picasso This is required if your i.Pic- asso is located in an area different from that of the UNITe system.
UNITe system, except for single line tele- phones. When you assume ownership of another extension, the i.Picasso takes on all the functional characteristics of the new extension, including functional capabilities and limitations, dialing privi- leges, associated mailboxes, dialing history, etc.
Customizing your i.Picasso seen by the system, as though it was the extension of which you took ownership. 6. To retturn the i.Picasso to its original extension settings, perform the above procedure again, entering your own extension number in the Extension: field..
User Guide - Issue 1 To define forwarding calls rules from the web: 1. Open the UNITe Web Portal (ask your system administrator for instructions on accessing the UNITe Web Portal). 2. On the navigation pane, click the Forward- ing tab.
Customizing your i.Picasso Figure 3.4 Forwarding rules applied When you want to receive calls at your extension, your must redefine the forwarding rules. HANGING YOUR PASSWORD You can change your password at any time. Using the password you can access the unit, and unlock it, if it is locked.
User Guide - Issue 1 Name Bess Hathaway Extension 5571 Figure 3.5 The User tab on the Information screen The Information feature comprises the following three tabs: • The User tab, which displays the your name and extension number.
Customizing your i.Picasso 2. The Settings menu opens. 3. Press the Volume soft button. The Volume screen opens. 4. Use the left and right arrows on the screen to set the volume for each component, as illus- trated below. OUNDS...
User Guide - Issue 1 2. Select Enabled or Disabled for the Hard Key and touch screen. 3. To save your selection, click Update. O CALIBRATE YOUR DISPLAY To ensure the best operation possible of your i.Pic- asso’s touchscreen, it may become necessary to calibrate it.
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Customizing your i.Picasso 3. A small square appears on the upper left cor- ner of the screen. Touch it lightly and the cali- bration process continues with the next step. A small square will appear consecutively, first on the upper left corner of the screen, then on the lower left corner, then on the lower right.
User Guide - Issue 1 Figure 3.6 The Display Definition screen 4. Select the tab you wish to be your default dis- play choice. 5. Select whether you want the last feature but- ton line displayed or not. 6. Press the Update soft button to save your...
Customizing your i.Picasso more easily provided from a web based applica- tion. For example, you can add a contact to your address book and create a new speed dial button through the web. Several functions can be performed from both the...
User Guide - Issue 1 2. The Web Portal opens up, displaying the Directory tab with the Address Book entries you have defined: 3. In the Preferences tab, select the Language and Time Zone from the drop-down list boxes.
Working with custom applications USTOM APPLICATIONS i.Picasso is the first IP business telephone of its kind. It works with the network to unleash new business communication services and applications. You can program your phone to launch customized web applications. For example, you can check the stock market in real time, check the weather report all over the world or shop online.
NOTE If no applications were defined for your unit, a blank page will appear. Among the applications available on the i.Picasso are: 3.1 VIP List – Selective DND The user may program a maximum of five entries in her address book to be VIP numbers.
3.3 Page List The ipicasso can see all Internal Page Zones defined in the UNITe IP system and their members, as well as activate a page. 3.4 View News i.Picasso telephones may display a text page with news or other...
User Guide NSTALLING I ICASSO Unpacking and Inspection When unpacking .Picasso, each item should be unpacked carefully and visually inspected for any signs of damage. All items should be checked against the enclosed packing list. Should any damage be apparent or any part be missing, contact your local dealer immedi- ately.
User Guide - Issue 1 ONNECTIONS .Picasso comes with two Ethernet ports to enable you to connect your i.Picasso to a PC, through which it will be connected to the network.. The following connectors are located on the .Picasso back and side...
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User Guide Speed Indicates the current speed: (amber) Lights continuously when the unit is operating at 100 Mbps. Off when the unit is operating at 10 Mbps. Stylus pointer Speed Link holder indicator indicator Ethernet 10/100 BaseT - USB socket...
User Guide - Issue 1 Left Side Panel Handset Headset socket socket Figure 5.2 i.Picasso left side view ONNECTION TO THE FFICE THERNET OCAL (LAN) ETWORK To connect to the office LAN: 1. Insert the plug of the LAN cord (8-conductor wiring, RJ-45 plug) into the right-hand Ethernet 10/100BaseT socket on the .Pic-...
User Guide The green Ethernet Indicator on the socket at the rear side of the telephone should turn on if properly connected. ONNECTING TO A To connect to a PC 1. Insert the plug of the PC cord (8-conductor wiring, RJ-45 plug) into the left-hand Ethernet 10/100BaseT socket on the .Picasso...
User Guide - Issue 1 ONNECTION TO A POWER SOURCE If your system supports Power over Ethernet, your telephone is con- nected to a power source upon hooking up to the data network. If this is not the case, you need to connect an external power supply.
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User Guide Part A Part B Figure 5.3Mounting the tilt adjuster 3. In order for the telephone to tilt at a lower angle, connect part B to part A as shown in the following figure: OWER Once you have installed the unit and connected the required cables, .Picasso is ready to be powered up.
6. After approximately 30-60 seconds, if no failures were detected, the UNITe i.Picasso All screen appears and the telephone is fully operational. DJUSTING THE BRIGHTNESS...
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User Guide Turning the wheel clockwise increases brightness. A counterclock- wise turn makes the screen darker.
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