Troubleshooting - Toshiba SD3020KE Owner's Manual

8 Troubleshooting

If you experience any of the following difficulties while using this unit, check the list below before
consulting your nearest TOSHIBA dealer.
Problem
N o r e a c t i o n t o t h e r e m o t e
control.
No video signal on the display
device.
Incorrect or no audio/video
signal on the amplifier/display
device via HDMI cable.
No high-definition video signal
on the TV.
N o a u d i o s i g n a l f r o m t h e
l o u d s p e a k e r s o f t h e a u d i o
system.
Cannot play back a disc.
Cannot play back JPEG files from
a disc.
Cannot play DivX
Cannot play MP3 files from a
disc.
Cannot find a JPEG file.
16
Tip
Connect the product to the power outlet.
Point the remote control at the product.
Insert the battery correctly.
Insert new battery in the remote control.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System of TV correctly.
If the unit is connected to the unauthorized display device
with an HDMI cable, the audio/video signal may not be
output.
Ensure the amplifier/display devices setting match the DVD
player.
Does the disc contain high-definition video? High-definition
video is not available when the disc does not contain it.
Does the TV support high-definition video? High-definition
video is not available when the TV does not support it.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Make sure that the DVD player supports the disc.
Make sure that the DVD player supports the region code of
the DVD.
For DVD+RW/+R or DVD-RW/-R, make sure that the disc is
finalized.
Clean the disc.
Make sure that the disc was recorded in the JPEG/ISO format.
®
files Make sure that the file was recorded in the H.264 or MPEG-4
format.
Make sure that the disc was recorded in the ISO format.
Make sure that the bit rate of the MP3 files is between 8 and
320 kbps.
Make sure that the sample rate of the MP3 files is 32kHz,
44.1kHz or 48 kHz.
Make sure that the selected group (folder) does not contain
more than 2,000 files.
Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.