Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Summary of Contents for Hobex TELIUM IWL
- Page 1 Manual TElIuM IWl & ICT...
-
Page 2: Table Of Contents
DCC (Dynamic Currency Conversion - optional)................ 3.13. Tax Free (optional)........................Miscellaneous 4.1. FAQ (Frequently asked questions).................... 4.2. Safety features credit and debit cards..................4.3. PartnerNet..........................4.4. Downloads..........................4.5. Response code (RC) list......................4.6. Notices / Cleaning card......................Version 2, G.Engetsberger, June 2013 www.hobex.at... -
Page 3: General
Control panel * (10) Screen *This panel is different in the device types IWL and ICT, and that is why both are dealt with separately. IWL Control panel: ICT Control panel: [F1] Purchase [F2] Button [F3] Button [F4] Menu www.hobex.at... -
Page 4: Changing Paper Roll
The terminal comes with a thermal printer that guarantees easy handling. Make sure when changing the paper roll that it is thermal paper. If you are a hobex-direct debit customer, hobex-paper rolls with printed direct debit text on the back must be used for legal reasons. -
Page 5: Administration
“Connection test“ (or press button [0]) 3. with press 4. The terminal now carries out the connection test „Resp: 007 Admin TX genehmigt“ 5. Receipt is printed. If the text can be seen on this, then the connection test was successful. www.hobex.at... -
Page 6: End Of Day / Closing Batch
With the function end of day, all transactions done since the last end of day are listed and the posting list is reset to zero again. This function can also be done automatically upon request. More information on the possibili- hobex ties of automatic end of day can be obtained via the technical hotline. - Page 7 4. The message if the end of day was successful. IMPORTANT: If the end of day is not done correctly, hobex cannot pro- cess the transactions contained therein or release them for transfer. Make sure it is done correctly! www.hobex.at...
-
Page 8: Interim Report
[F4] 1. Press menu [F2] select ”Administration“ (or press button [2]) 2. with press [F2] select “Interim report“ (or press button [1]) 3. with press 4. The terminal now runs the interim report 5. Receipt is printed. www.hobex.at... -
Page 9: Receipt Copy
A receipt copy can only be created for the last printed receipt. This also includes a receipt of a cancellation, end of day or connection test. [F4] 1. Press menu [F2] select “Receipt copy“ (or press button [0]) 2. with press 3. Receipt is printed. www.hobex.at... -
Page 10: Transactions
3. Merchant receipt is printed Have it signed by customer Compare customer’s signature with back of card Signatures must be identical [F2] 4. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 11: Bank Cards And Credit Cards Emv
Compare customer’s signature with back of card Signatures must be identical [F2] 5. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 12: Contactless Payment (Nfc - Optional)
4. Card holder inputs PIN (if necessary – is specified by the terminal) press [F2] 5. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt If the NFC card is used several times, a PIN may be requested. www.hobex.at... -
Page 13: Mail Order / Telephone Order Mo/To (Optional)
6. Input CVC2/CVV2 code (this 3-digit number can be found on the back of the card beside the signature field) press [F2] 7. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 14: Credit On Credit Card
4. Input amount in €-cent (so for 1.00 €, input 100) press 5. Stick card in press for manual input of card number [F2] 6. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 15: Pre-Authorisation With Credit Card (Optional)
6. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt IMPORTANT: Keep pre-authorisation receipt. The reservation number on it is needed for both the authorisation closing and cancelling the pre- authorisation. www.hobex.at... -
Page 16: Authorisation Closing
5. Input reservation number (see authorisation receipt) press [F2] 6. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt IMPORTANT: Only with an authorisation closing a pre-authorized amount is charged against the card. www.hobex.at... -
Page 17: Authorisation Cancellation
[F2] select “Aut. cancellation“ (or press button [2]) 3. with press 4. Input reservation number (see authorisation receipt) press [F2] 5. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 18: Posting With Authorisation Code
If you have successfully obtained a valid authorisation code, then proceed as follows: 1. Start transaction again 2. Confirm this message with 3. Input authorisation code press [F2] 4. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 19: Tip Subsequent Posting (Optional)
1.00 €, input 100) press [F2] 6. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt IMPORTANT: A tip line on the transaction receipt is only available if the function is activated. www.hobex.at... -
Page 20: Cancellation Of The Last Transaction
4. Compare date, time and authorisation number of the receipt to be cancelled press to cancel press to cancel the process [F2] 5. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt www.hobex.at... -
Page 21: Dcc (Dynamic Currency Conversion - Optional)
• As a rule, the bank issuing the card charges additional fees (exchange charges). • In a DCC transaction, the card holder immediately sees the actual final amount in his national currency. www.hobex.at... -
Page 22: Tax Free (Optional)
(so for 1.00 €, input 100, for 0 € press ) press 5. Input number of invoice print press [F2] 5. with select language (DE=German, EN=English) press to print customer receipt press to avoid printing a customer receipt Please fill the Tax Free receipt out completely! (See p. 24) www.hobex.at... - Page 23 EU. • For Austria: The gross sales price for 10% and 20% goods must in total exceed € 75. • For Germany: The gross sales price for 7% and 19% goods must in total exceed € 25. www.hobex.at...
- Page 24 1. Premier Tax Free logo and information on the merchant 2. Listing of all input part amounts of the invoice 3. Name, address and ID number of the purchaser 4. Signature of the purchaser and the merchant 5. This area is filled out by the customs office www.hobex.at...
-
Page 25: Miscellaneous
The closing receipt lists a terminal and a host total. If the host total matches the receipts charged on this day, the closing has been done correctly. If this is not the case, please contact our customer service. (Office telephone number, see back of page) www.hobex.at... -
Page 26: Safety Features Credit And Debit Cards
Saving/storing Card number, card holder and expiry date outside hobex terminals should be avoided, as this is only permitted under strict conditions (PCI DSS) and requires an annual safety magnetic strip code is prohibited. - Page 27 4. The card number must not be embossed in relief. The card design may be horizontal or vertical. 5. The signature field on the back is optional. There are also cards issued without a signature field. 6. V-Pay cards always have a magnetic strip www.hobex.at...
-
Page 28: Partnernet
As soon as you receive your access data by e-mail, click on in the menu of www.hobex.at. Input your partner ID here (also called VU number) and the password and click ”Register“. You will then be directed to the PartnerNet overview page. -
Page 29: Downloads
You can find more detailed information directly on the replacement receipts. You can find all documents at www.hobex.at under the menu item “Service“ and “Downloads“. www.hobex.at... -
Page 30: Response Code (Rc) List
900-909, 912 067-071 Call authorisation service Keep card --------------------------------------------------------------- --------------------------------------------------------------- Declined Declined --------------------------------------------------------------- --------------------------------------------------------------- 073-074 Authorisation not possible No answer (No connection) --------------------------------------------------------------- Invalid card --------------------------------------------------------------- Amount too high --------------------------------------------------------------- Call authorisation service --------------------------------------------------------------- 079-081, 083, 086 Limit exceeded --------------------------------------------------------------- www.hobex.at... -
Page 31: Notices / Cleaning Card
MISCEllanEOuS 4.6. NOTICES / CLEANING CARD www.hobex.at... - Page 32 AMERICAN ExPRESS +43 (0)1 / 51 29 714 DINERS CLUb +43 (0)1 / 50135 135 FOR UNANSWERED QUESTIONS hobex AG Technical hotline (technical issues) Daily between 07:00 and 24:00 hrs Josef-Brandstätter-Straße 2b +43 (0)662 / 22 55 - 88 A-5020 Salzburg Office (general issues) www.hobex.at...