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Related Manuals for Hobex Move3500
Summary of Contents for Hobex Move3500
- Page 1 MANUAL DESK 3500 MOVE 3500...
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Page 2: Table Of Contents
CONTENTS General Speed dials Terminal ......................3 Changing paper roll ................... 5 Administration [F4] Connection test ....................6 [F4] End of day / Closing batch ................7 [F4] Interim report ....................9 [F4] Receipt copy ...................... 10 Transactions Bank cards with SEPA direct debiting (ELV) ............ 11 Bank cards and credit cards (EMV) .............. -
Page 3: Terminal
TERMINAL GENERAL Terminal Move3500: Paper tray Magnetic strip reader -Button -Button (Cancel) -Button (Correction) -Button (Confirm) Chip reader Paper feed Keypad (10) Control panel (11) Screen (12) NFC Reader Press and „point“-button briefly for terminal reset [F1] Purchase / MOTO... - Page 4 TERMINAL GENERAL Terminal Desk3500: Paper tray Magnetic strip reader -Button -Button (Confirm) -Button (Correction) -Button (Cancel) Chip reader Paper feed Keypad (10) Control panel (11) Screen (12) NFC Reader Press and „point“-button briefly for terminal reset [F1] Purchase / MOTO [F2] Button [F3] Button [F4] Menu...
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Page 5: Changing Paper Roll
- Contact with oils, grease, alcohol or aggressive chemicals You need more paper rolls? You can easily order these online via our homepage, in the PartnerNet, by telephone on +43 (0)662 / 22 55 - 0 or by e-mail to papierrollen@hobex.at. -
Page 6: Administration
CONNECTION TEST ADMINISTRATION A connection test can be used to detect whether the connection can be set up between the terminal and the data centre. [F4] 1. Press menu 11 : 14 01/07/2021 select Admin (or press button [2]) with Menu press 0-Receipt copy... -
Page 7: End Of Day / Closing Batch
With the function end of day, all transactions done since the last end of day are listed and the posting list is reset to zero again. This function can also be done automatically upon request. More information on the hobex possibilities of automatic end of day can be obtained via the technical hotline. - Page 8 „totals are equal“ 4. The message if the end of day was successful. IMPORTANT: If the end of day is not done correctly, hobex cannot process the transactions contained therein or release them for transfer. Make sure it is done correctly!
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Page 9: Interim Report
INTERIM REPORT ADMINISTRATION The interim report prints out a list of all transactions since the last end of day. However, unlike with the end of day, the posting list is not reset to zero. I.e. in a further interim report, without an end of day in between, the transactions that are listed on the previous interim report are also listed. -
Page 10: Receipt Copy
RECEIPT COPY ADMINISTRATION A receipt copy can only be created for the last printed receipt. This also includes a receipt of a cancellation, end of day or connection test. [F4] 1. Press menu 11 : 14 11 : 14 01/07/2021 01/07/2021 select Receipt copy (or press button [0]) with... -
Page 11: Transactions
BANK CARDS WITH TRANSACTIONS SEPA DIRECT DEBITING (ELV) This function is activated if the terminal-ID starts with „AHE“. only transactions with bank cards from Austria and Germany With this function, can be carried out. 1. Start transaction by inputting amount and 11 : 14 01/07/2021 Input amount in €-cent (so for 1.00 €, input 100) -
Page 12: Bank Cards And Credit Cards (Emv)
BANK CARDS AND TRANSACTIONS CREDIT CARDS (EMV) Transactions with bank cards or credit cards, please proceed as described below. Depending on the card type, payment can be processed via NFC (Near Field Communication) or by inserting the card. PIN or signature transactions are possible. 1. -
Page 13: Mail Order / Telephone Order Mo/To (Optional)
MO/TO AHEDMBV000099 press CVC2: (Follow instructions on display) press to skip NOTE: MO/TO transactions are covered in a separate transfer. Please also adhere to the regula- tions regarding card payment processing in the Download Centre at www.hobex.at... -
Page 14: [F4] And
CREDIT ON CREDIT CARD TRANSACTIONS Credit can be put on a credit card only if the preceding payment, for which a credit note should be created, was also done via this credit card. [F4] 1. Press menu 11 : 14 01/07/2021 select Transactions (or press button [1]) with... -
Page 15: [F4] And
Copy for customer? Language: Deutsch IMPORTANT: Keep pre-authorisation receipt. The reservation number on it is needed for both the authorisation closing and cancelling the pre-authorisation. Bitte beachten Sie auch die Richtlinien zur Kartenzahlungsabwicklung im Downloadcenter auf www.hobex.at... -
Page 16: [F4] And
AUTHORISATION TRANSACTIONS CLOSING (OPTIONAL) With the authorisation closing, a transaction that was pre-authorised is finally posted. The value of the transaction may exceed the amount of the pre-authorisation by maximum 20%. [F4] 1. Press menu 11 : 14 01/07/2021 select Preaut. menu (or press button [4]) with Menu 2-Admin... -
Page 17: [F4] And
AUTHORISATION TRANSACTIONS CANCELLATION (OPTIONAL) The authorisation cancellation can be used to cancel a pre-authorisation on the terminal. [F4] 1. Press menu 11 : 14 01/07/2021 select Preaut. menu (or press button [4]) with Menu 2-Admin press 3-Software Update 4-Preaut. menu 5-BrainBehind select Preauth.reversal (or press button [2]) 2. -
Page 18: [F4] And
CANCELLING THE TRANSACTIONS LAST TRANSACTION Only the last transaction can be cancelled. Transactions that are further back can NOT be cancelled. Even after an end of day, no transactions previously done can be cancelled. [F4] 1. Press menu 11 : 14 01/07/2021 select Transactions (or press button [1]) with... -
Page 19: Credit Card/Bank Card Transaction With Tip (Optional)
CREDIT CARD/BANK CARD TRANSACTIONS TRANSACTION WITH TIP (OPTIONAL) Tips can be added for transactions with PIN, only during the transaction. for transactions with a signature, until the daily closing. 1. Start TIP transaction by inputting amount and 11 : 14 01/07/2021 Input amount in €-cent (so for 1.00 €, input 100) Purch with tip... -
Page 20: [F4] And
ADDITIONAL TIP TRANSACTIONS BOOKING (OPTIONAL) If the customer has entered a tip on the line on the receipt present for that purpose, then the tip can be subsequently booked via this feature. In case of a subsequent tip addition, a maximum of 20 % of the original amount can be added as tip. -
Page 21: Dcc (Dynamic Currency Conversion - Optional)
In the case of payment in a foreign currency, the customer must accept a different exchange rate than on the day of the card payment and has to expect bank charges. For hobex devices, when paying in your home currency, the current exchange rate applies and the final amount is immediately visible. -
Page 22: Tax Free (Optional)
TAX FREE (OPTIONAL) TRANSACTIONS „AHT“ or „AHET“. This function is activated if your terminal ID starts with The “Tax Refund“ function allows customers from non-EU countries to get a VAT refund. [F4] 1. Press menu 11 : 14 01/07/2021 select Transactions (or press button [1]) with Menu press... - Page 23 TAX FREE (OPTIONAL) TRANSACTIONS Information on VAT refund Planet - hotline number: +43 (0)599 04 401 (Austria) +49 (0)89 244 10 98 10 (Germany) Tax Free is a system for refunding VAT for tourists resident outside the EU Community area. This VAT refund system complies with the tax laws of Austria and the European Union regarding the sale of goods, the provision of services and refund of VAT.
- Page 24 TAX FREE (OPTIONAL) TRANSACTIONS Planet Logo and information on the merchant Refund options Listing of all input part amounts of the invoice Signature of the merchant Name, address and ID number of the purchaser Signature of the purchaser Custom stamp Signature export officer...
- Page 25 COLLECT POINTS/CREDIT TRANSACTIONS (LOYALTY CARD - OPTIONAL) „AHBV“ or „AHEBV“. This function is activated if your terminal ID starts with The „Points collect.“ function enables a customer with a loyalty card to book points/credit on his card. Eligible cards are automatically recognized and the “Brainbehind” loyalty menu is displayed.
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Page 26: Load Voucher (Loyalty Cards - Optional)
LOAD VOUCHER TRANSACTIONS (LOYALTY CARD - OPTIONAL) „AHBV“ or „AHEBV“. This function is activated if your terminal ID starts with The „Voucher load“ feature allows you to preload a Loyalty gift card. Eligible cards are automatically recognized and the “Brainbehind” loyalty menu is displayed. -
Page 27: Pay Voucher (Loyalty Cards - Optional)
PAY VOUCHER TRANSACTIONS (LOYALTY CARD - OPTIONAL) „AHBV“ or „AHEBV“. This function is activated if your terminal ID starts with The „Voucher pay“ function allows you to redeem the credit on a Loyalty voucher card. Eligible cards are automatically recognized and the “Brainbehind” loyalty menu is displayed. -
Page 28: Voucher Balance (Loyalty Cards - Optional)
VOUCHER BALANCE TRANSACTIONS (LOYALTY CARD - OPTIONAL) „AHBV“ or „AHEBV“. This function is activated if your terminal ID starts with The „Voucher balance“ function allows you to query the balance of a Loyalty gift card. Eligible cards are automatically recognized and the “Brainbehind” loyalty menu is displayed. -
Page 29: Miscellaneous Faq (Frequently Asked Questions)
FAQ (FREQUENTLY ASKED QUESTIONS) MISCELLANEOUS 1. Terminal reset To restart the terminal, please hold down the two buttons + („point button“) briefly. 2. Connection fault (RC 999) The first step to removing the fault involves restarting the terminal, which is done by holding down the two buttons + („point button“) at the same time. -
Page 30: Safety Features Credit And Debit Cards
Saving/storing Card number, card holder and expiry date outside hobex terminals should be avoided, as this is only permitted under strict conditions (PCI DSS) and requires an annual safety magnetic strip code is prohibited. - Page 31 SAFETY FEATURES MISCELLANEOUS CREDIT AND DEBIT CARDS Visa 1. The Visa logo must be printed on the front. Under UV light, a “V“ is visible. 2. There must be a hologram, which must be clearly visible if the card is tilted. 3.
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Page 32: Partnernet
As soon as you receive your access data by e-mail, click on the menu of www.hobex.at. Input your partner ID here (also called VU number) and the password and click ”Register“. You will then be directed to the PartnerNet overview page. -
Page 33: Downloads
You can find more detailed information directly on the replacement receipts. You can find all documents at www.hobex.at under the menu item „Service“ and „Downloads“. -
Page 34: Response-Code (Rc) List
RESPONSE-CODE (RC) LIST MISCELLANEOUS List of the most common response codes and what they mean. 000-007 Payment OK 079-081, 083, 086 ---------------------------------------------------------- Limit exceeded Authorisation not possible ------------------------------------------------------------ ---------------------------------------------------------- 082, 084, 085, 087, 089, 098 Declined Declined ---------------------------------------------------------- ---------------------------------------------------------- Invalid card (Expired Card) 99-104, 106, 108, ---------------------------------------------------------- Authorisation not possible... -
Page 35: Important Telephone Numbers
IMPORTANT TELEPHONE NUMBERS MISCELLANEOUS +43 (0)1 / 51 29 714 +43 (0)1 / 50135 135 +43 (0)599 04 401 (Austria) +49 (0)89 244 10 98 10 (Germany) FOR UNANSWERED QUESTIONS Office (General issues) Technichal hotline (technical issues) Mo - Thu between 08:00 and 17:00 hrs Daily between 07:00 and 24:00 hrs Friday between 08:00 and 15:30 hrs +43 (0)662 / 22 55 - 0 (Austria)
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