Macgo Mac Blu-ray Player User Manual page 25

Macgo International Limited
internet connection to access our company server decrypting the Blu-ray discs. And One
Blu-ray Disc only need one decrypting process. The users who have the same disc will
not do decryption once again.
By the way, our company is working hard to get rid of the internet connection. You will
see the updates in the future versions.
 Do I need a blu-ray drive to connect to my Mac through USB? Do you have one work
well with your player?
If you want to play blu-ray discs on Mac, then you need a blu-ray drive which can
support blu-ray discs. If your blu-ray disc just ejected by your Mac, then it is highly
possible that your drive doesn't support blu-ray discs. Go to buy the
perfectly with our software.
 Why your player just play a part of the movie? Not the extras?
Now we have two playback modes on Mac version: quick play mode and Blu-ray menu
mode:
Under quick play mode, you can do by the following steps to see the whole movie:
1. Mac Blu-ray Player> Preferences> Blu-ray, and then please un-tick "Sort Titles" and try it
again.
2. Under Blu-ray menu mode, you can easily reach the disc menu to choose the special
feature to play.
You can change the play mode under Mac Blu-ray player> preference> Blu-ray> play
mode.
 Why is the Blu-ray films playback unsmooth?
Please send our support team some error screenshots and the "Device I/O speed rate"
by the following steps:
1. Run Mac Blu-ray Player, and tick the "Performance Test" under the "Help" menu.
2. Play the Blu-ray film and wait processing for a couple seconds.
3. Then the "Performance Test" dialogue will pop up, which shows the "Device I/O speed
rate".
4. Snapshot the dialogue and send it to support@macblurayplayer.com.
 What do I do when it pops up the message "fail to open/play the disc"?
Please send the support team a log file by the following steps:
1. Run Mac Bluray Player, tick 'Debug mode' from Help menu.
2. Play the disc/file.
3. Wait a moment; a log file will be created on your Desktop.
4. You will find the log file, please send it to support@macblurayplayer.com.
 How to remove the playlist on the right of the screen?
You can do the below steps to remove the panel:
Mac Blu-ray player> window> click Playlist, the panel will disappear.
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Mac Blu-ray Player
blu-ray drive works