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smartvue S9N Series User Manual

Network video server (server)
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Smartvue S9N Series

User Guide

Smartvue Corporation
102 Woodmont Boulevard
Nashville, TN USA 37205
www.smartvue.com
Patents Granted and Pending in USA, EU, and China.
©1996-2011 Smartvue Corporation, All Rights Reserved.

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  • Page 1: User Guide

    Smartvue S9N Series User Guide Smartvue Corporation 102 Woodmont Boulevard Nashville, TN USA 37205 www.smartvue.com Patents Granted and Pending in USA, EU, and China. ©1996-2011 Smartvue Corporation, All Rights Reserved.
  • Page 2 SMARTVUE product, and all costs of shipping the SMARTVUE product to SMARTVUE for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, Purchaser must make claim to SMARTVUE within 60 days of occurrence, and must present acceptable proof of original ownership (such as original receipt, warranty card registration, on-line registration, or other documentation SMARTVUE deems acceptable) for the product.
  • Page 3 1. General The software (including Boot ROM code and other embedded software), documentation and any fonts that came with your Smartvue device, whether on disk, in read only memory, on any other media or in any other form (collectively the "Smartvue Software") are licensed, not sold, to you by Smartvue Corporation ("Smartvue") for use only under the terms of this License, and Smartvue reserves all rights not expressly...
  • Page 4 (if any) related to the Smartvue Software, and to verify compliance with the terms of this License. Smartvue may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provide services or technologies to you.
  • Page 5 You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party, and that Smartvue is not in any way responsible for any such use by you.
  • Page 6 License will be binding unless in writing and signed by Smartvue. Any translation of this License is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License shall govern.

  • Page 7: Table Of Contents

    GO REMOTE ..............................15   TECHNICAL SUPPORT ..........................16   HARDWARE OVERVIEW ..................17   SMARTVUE S9N1 (1TB), S9N2 (2TB), AND S9N3 (3TB) SERVER ............. 17   LOGIN ........................18   DIRECT WIRELESS ACCESS ......................... 19   DIRECT WIRED ACCESS ..........................19  ...
  • Page 8 STORAGE ................................. 40   DELETE VIDEOS ............................. 40   UPDATE ................................40   LICENSING ............................... 40   REBOOT SERVER ............................40   CAMERA MANAGEMENT ..................41   ADD CAMERAS .............................. 41   SUPPORTED CAMERAS ..........................42   REMOVE CAMERAS ............................43   CHANGE CAMERA ORDER .........................
  • Page 9 CLEAR BACKUP FLAGS ..........................64   BACKUP PERCENTAGE ..........................64   INSIGHTSERVER CLOUD ..................65   CREATE A NEW ACCOUNT ......................... 65   REGISTER TO AN EXISTING ACCOUNT ....................66   DDNS – DYNAMIC DNS ................... 67   DIRECT REMOTE ACCESS ........................... 67   DYNAMIC DNS ...............................

  • Page 10: Introducing Smartvue S9

    INTRODUCING SMARTVUE S9 MAKING YOUR WORLD A SAFER PLACE You are about to make your world a safer place with Smartvue S9. Smartvue Corporation has been inventing the future of network video surveillance since 1996 and Smartvue S9 is uniquely designed to make professional surveillance simple and elegant.

  • Page 11: Quickstart

    QUICKSTART OUT OF THE BOX Your Smartvue S9 network video server (SERVER) comes with a power supply and a Quickstart Guide. Smartvue S9 network video cameras and other supported cameras are available separately, see your authorized Smartvue dealer or visit www.smartvue.com.

  • Page 12: Add Cameras

    The default Username and Password are “admin” and “admin” ADD CAMERAS After you login, to add new cameras to the SERVER, click on the SETTINGS button. The SERVER settings page will appear. In SETTINGS, click on the CAMERAS button, the MANAGE CAMERAS page will appear.
  • Page 13 Smartvue SERVER is connected to. THIRD PARTY CAMERAS Smartvue S9 Servers support a number of different third party cameras from different manufacturers, please see the SETTINGS>CAMERAS section of this manual for a list of supported cameras. New cameras are added regularly, please check www.smartvue.com...

  • Page 14: See It Live

    SEE IT LIVE Once cameras have been added, you can view live video by clicking on the CAMERA ICON at the top of the screen, the LIVE MULTIVIEW page will be displayed. Click on any camera preview image to view video from that camera. Click on the VIEWS button to change the layout of the preview.

  • Page 15: Control It

    CONTROL IT The TOOLBAR buttons at the top right of the page offer the basic functions of the SERVER. To learn more about these functions and how each of the SETTINGS functions work, please see the appropriate section in this manual. GO REMOTE INSIGHTSERVER cloud surveillance service makes remote viewing fast and easy.

  • Page 16: Technical Support

    TECHNICAL SUPPORT Smartvue is committed to helping you make your world a safer place. For the fastest technical support contact your authorized Smartvue dealer, visit www.smartvue.com and click on SUPPORT, or call (888) 754-4543. Be sure to have your serial number (available on...

  • Page 17: Hardware Overview

    HARDWARE OVERVIEW SMARTVUE S9N1 (1TB), S9N2 (2TB), AND S9N3 (3TB) SERVER...

  • Page 18: Login

    LOGIN Connect an Ethernet cable to ETHERNET PORT #1 on the back of the SERVER and plug it into your local network. Plug in power using the included power supply to the 12V AC connector. Press the power switch on the front of the SERVER to turn it ON. The LCD on the front of the SERVER will display its IP address once the SERVER is powered..

  • Page 19: Direct Wireless Access

    You can change the SSID to a custom code for better security. See SETTINGS. DIRECT WIRED ACCESS To access the server directly from the secondary NIC, connect an Ethernet cable directly from your PC to the Smartvue S9 server Ethernet port 2. The server’s default IP address is 192.168.20.1. FORGOT PASSWORD To recall a lost password, click on the FORGOT PASSWORD link (key icon) and enter your USERNAME.

  • Page 20: Toolbar

    TOOLBAR The main controls for the SERVER are available as toolbar buttons in the upper right corner of every page. Each button offers specific functions. LIVE VIEW Opens the live video multiview page. See all of your cameras from here and create your own custom view layouts.

  • Page 21: Adding & Removing Cameras

    ADDING & REMOVING CAMERAS Before you can view any cameras, you must add them to the SERVER. On the SETTINGS page, click on the CAMERAS, the MANAGE CAMERAS page will appear. ADD CAMERAS Click on the SCAN FOR CAMERAS button to add new cameras to your SERVER. The SERVER will automatically search for cameras.

  • Page 22: Supported Cameras

    The SERVER will only find cameras connected to the same network(s) that the Smartvue SERVER is connected to or any wireless Smartvue cameras. THIRD PARTY CAMERAS Smartvue S9 Servers support a number of different third party cameras from different manufacturers, please see the SETTINGS>CAMERAS section of this manual for a list of supported cameras.

  • Page 23: Change Camera Order

    A dialog will appear to confirm removal of the camera. All recorded video associated with the camera will be deleted. When you remove a camera from the SERVER, all video associated with that camera will be deleted. Consider video backup prior to deleting a camera. See BACKUP. CHANGE CAMERA ORDER To change the order of the cameras in the live preview list, simply drag and drop each camera to its desired location.

  • Page 24: Viewing Live Video

    VIEWING LIVE VIDEO LIVE VIDEO is the first page to be displayed when you log into a Smartvue SERVER. This page will display previews from each camera in your system. Click on any preview to see the live video from that camera.

  • Page 25: Live Video Play

    To close this playback, click on the X in the upper right corner. VIEWS Smartvue S9 offers many ways to preview your cameras and the ability to edit views and create custom views. In the live view window, click on VIEWS to see a list of available views.
  • Page 26 The LIST views simply display a list of all the cameras in order (the order can be changed in the CAMERA MANAGEMENT settings). High-Bandwidth List means that the preview uses a higher frame rate motion video (VIDEO MODE) and Low-Bandwidth List means that the preview uses images that are updated one every few seconds (IMAGE MODE).

  • Page 27: Edit Views

    EDIT VIEWS To edit a view, click on VIEWS, click on the view to edit, and then click on EDIT. You will see the view layout. Click on any image location (where it says SELECT CAMERA), a list of cameras will appear. Select the camera you want to preview in that location.

  • Page 28: Create Custom Views

    If you click on AUTO, the cameras will automatically be placed into the layout in order (to change the order, go to SETTINGS>CAMERAS and drag the cameras into the order you prefer). If you click on RANDOM, the cameras will be automatically placed into the layout in random order.
  • Page 29 Click on any image location (where it says SELECT CAMERA), a list of cameras will appear. Select the camera you want to preview in that location. If you click on RESET, the entire layout will be reset. If you click on AUTO, the cameras will automatically be placed into the layout in order (to change the order, go to SETTINGS>CAMERAS and drag the cameras into the order you prefer).
  • Page 30 If you click on RANDOM, the cameras will be automatically placed into the layout in random order. Once you select the camera, the BANDWIDTH MODE selection will appear. Select VIDEO for higher frame-rate video preview (recommended) or IMAGE for images that will appear one every few seconds.

  • Page 31: Archive (Recorded Video)

    ARCHIVE (RECORDED VIDEO) ARCHIVE enables users to search through and play recorded videos. It also offers features to make comments, place bookmarks, download, and delete video clips. To open the archive, click on the ARCHIVE button in the toolbar. Click on the ARCHIVE button to begin your search.
  • Page 32 END DATE & TIME Select the end date and time for the search. BOOKMARKED Select YES to search only for bookmarked videos. COMMENTS Enter text into this box to search for key words from any video with comments. SEARCH Click on SEARCH to begin the search. The results will be displayed as thumbnails with the starting time displayed at the bottom of each clip.

  • Page 33: Recorded Video Playback

    A bar across the bottom will have a small block for a segment of the entire search (for example you can see all the motion in a 48 hour period). The blue in the bar will show how much motion was detected in each group of clips. As you hover over the bar, the exact date and time of that group of clips will appear to the far right.
  • Page 34 ZOOM Click on the ZOOM button to zoom in on a part of the video. The ZOOM BOX will appear. Select the area of the video you would like to zoom in on in the ZOOM BOX and then select the amount of zoom you would like (1X to 5X). Note that as you zoom in on recorded video, you will have less and less detail.
  • Page 35 To easily share this clip with other people, click on the SHARE button. This will ask you for a list of emails to share the clip with and then upload the clip to the InsightServer Surveillance Cloud. This feature requires a paid InsightServer account to use. Contact Smartvue at www.smartvue.com for more information.

  • Page 36: Patrol

    PATROL A PATROL (similar to a security guard walking a beat) is an automated display of video from selected cameras, for a specified time, which loops continuously. To start the patrol, click on the PATROL button in the toolbar. You can also run the PATROL full screen by clicking on the FULL SCREEN button.

  • Page 37: Cameras

    CAMERAS Select the cameras to display in the tour. DURATION Select the amount of time that each camera will be displayed before showing the next camera in the queue. SAVE Click on SAVE to save the PATROL settings. Patrol settings must be made before a PATROL can run. To start the patrol, click on the PATROL button in the main toolbar.

  • Page 38: Settings And Preferences

    SETTINGS AND PREFERENCES The SERVER settings control the all the settings and preferences for the server. Click on the SETTINGS button (gear icon) in the mail toolbar to access the SETTINGS page. There are a number of options in the SETTINGS page including SERVER (general system settings), CAMERAS (add, remove, motion detection, and camera management), SCHEDULES (add, remove, and edit recording schedules), PATROL (patrol settings), ALERTS (manage alerts such as motion detection, backup, and camera disconnection),...

  • Page 39: Server Settings

    SMTP SETTINGS By default the Smartvue server uses its own SMTP mail server to send out email and test message alerts. If you would like to use your own mail server, select CUSTOM SETTINGS...

  • Page 40: Storage

    HARD DRIVE CAPACITY displays the total capacity of the storage drive minus the server software. TOTAL USED displays the used disk space. TOTAL AVAILABLE displays the total disk space available for storage of video. By default the Smartvue server will automatically overwrite older videos with new ones when the system reaches its capacity.

  • Page 41: Camera Management

    CAMERA MANAGEMENT In SETTINGS, click on CAMERAS to add, remove, and manage cameras. ADD CAMERAS Click on the SCAN FOR CAMERAS button to add new cameras to your SERVER. The SERVER will automatically search for cameras. It will list all supported cameras. Select each camera you would like to add, enter a name for each, then click on the ADD button.

  • Page 42: Supported Cameras

    The SERVER will only find cameras connected to the same network(s) that the Smartvue SERVER is connected to or any wireless Smartvue cameras. SUPPORTED CAMERAS Smartvue S9 Servers support the following cameras. New cameras are added regularly, please check www.smartvue.com for the most recent list of supported cameras.

  • Page 43: Remove Cameras

    5532). Submit a Camera Request Email the Camera Manufacturer Name and the Model Number to support@smartvue.com or call (888) 754-4543 and we will get it on our list. REMOVE CAMERAS To remove a camera, click on the red REMOVE button in the camera settings box.

  • Page 44: Change Camera Order

    A dialog will appear to confirm removal of the camera. All recorded video associated with the camera will be deleted. When you remove a camera from the SERVER, all video associated with that camera will be deleted. Consider video backup prior to deleting a camera. See BACKUP. CHANGE CAMERA ORDER To change the order of the cameras in the live preview list, simply drag and drop each camera to its desired location.
  • Page 45 PTZ Home Position (Pan, Tilt, and zoom) The home position is the default position of a PATZ camera. Smartvue will reset the position of any PTZ camera back to HOME after a few minutes of not being used. To set the HOME POSITION, use the UP, DOWN, LEFT, and RIGHT buttons to put the camera in the position you like, then click on the SET HOME POSITION button.
  • Page 46 Saturation Adjust the color saturation of the video image. Color Select color or black and white mode. The default is COLOR. CMOS Frequency Adjust the frequency of the sensor to match with lighting. If you notice flicker in your video, please adjust this frequency. The default is 60Hz. White Balance White balance is a color adjustment and controls the ratio of blue light to red light.

  • Page 47: Motion Detection

    Audio Bitrate This controls the amount of storage for the video recording. The higher the number, the better the video quality. The default is 64Kbps. Flip Flips the video vertically to enable a camera to be place on its bottom instead of mounted upside down on a ceiling which is the default.

  • Page 48: Schedule

    Drag the area to the correct location and then click APPLY. You will see a time and date stamp next to MOTION LAST DETECTED so you can test you motion settings. Adjust the THRESHOLD (default amount of noise in the video) and SENSITIVITY (how sensitive the camera is to picking up motion) settings to your particular environment.
  • Page 49 To add a new schedule, click on ADD RECORDING SCHEDULE. Enter a custom name for the schedule. Select the specific days to record or select ALL DAYS. Select the START TIME and the END TIME of the recording. Then select the specific cameras to record on this schedule or select ALL CAMERAS.

  • Page 50: Schedule

    SCHEDULE To set a recording schedule for any camera, in the list of cameras, click on the SCHEDULE button associated with the camera you want to record, or click on the SCHEDULES tab at the top of the screen. The SCHEDULE dialog will appear. By default, all new cameras are set to record 24x7.
  • Page 51 or select ALL CAMERAS. To set the schedule to only record when motion is detected (this will increase the amount of video that can be saved on the server), select the ONLY RECORD WHEN MOTION IS DETECTED option. Click on SAVE. Record on Motion Detection by selecting the ONLY RECORD WHEN MOTION IS DETECTED option.

  • Page 52: Patrol

    PATROL A PATROL (similar to a security guard walking a beat) is an automated display of video from selected cameras, for a specified time, which loops continuously. Patrol settings must be made before a patrol will run properly. Click on SETTINGS, and then click on PATROL. The PATROL SETTINGS page will be displayed.

  • Page 53: Alerts

    ALERTS Click on the ALERTS button in SETTINGS to open the ALERTS page. ADD ALERT To add an alert, click on the ADD ALERT button. The Add Alert dialog will appear. ALERT TYPE Select the type of alert to ADD. The options include CAMERA DISCONNECT (send alert when a camera disconnects from the server), CAMERA RECONNECT (send alert when camera reconnects to the server), SERVER STARTUP (send alert when the server boots up),...

  • Page 54: Users

    USER LOGIN (send alert with name of user when they log into the server), and WHEN MOTION DETECTED (send alert when motion is detected). USERS Select one or more users to receive this alert. To add users to your server, click on PERMISSIONS.

  • Page 55: Motion Detection Alert

    MOTION DETECTION ALERT If you select the type WHEN MOTION DETECTED, you will have additional alert options. CAMERAS Select one or more cameras from the list. When motion is detected on any one of those cameras an alert will be sent. INCLUDE IMAGE If this option is selected, when motion is detected, an image from that motion event will be sent with the email or the test message (as MMS).

  • Page 56: Permissions

    PERMISSIONS To manage users and permissions, in SETTINGS, click on PERMISSIONS. ADD USER To add a new user, click on the + ADD NEW USER button. The NEW USER dialog will appear. Enter the Username, Password, First Name, Last Name, Email, Mobile number and Carrier as well as permissions.

  • Page 57: Edit User

    EDIT USER To edit a user, click on the user’s name in the list. From the EDIT USER dialog you can change password and delete the user. DELETE USER To delete a user, click on user’s name of the user you want to delete then click on the DELETE button.
  • Page 58 Check the USER settings to limit access to specific cameras.

  • Page 59: Network Settings

    NETWORK SETTINGS To access network settings for the server, in SETTINGS, click on NETWORK. The network settings dialog will appear. PRIMARY INTERFACE NIC Click on the PRIMARY INTERFACE tab to change the settings for NIC port #1 on the server. The Primary Interface NIC can be configured as Static IP or Dynamic IP.

  • Page 60: Wireless Nic

    Click on the WIRELESS INTERFACE tab to change the settings for the wireless NIC on the server. The wireless interface is used by default to communicate directly with Smartvue S9 series cameras or can be used as a direct interface into the server device. This interface acts a wireless DHCP server.
  • Page 61 While 2.4GHz will offer the longest range indoors with the best penetration through walls, 5.8GHz is a frequency that is less likely to be shared with other devices such as 802.11 b/g routers. Smartvue S9C cameras only operate on the 2.4GHz frequency. Channel Select automatic or specific wireless channel.

  • Page 62: Multiserver

    Smartvue S9 servers to this list and jump from server to server without logging in and out. To add a new Smartvue S9 server to the multiserver list, click on the + ADD NEW SERVER button. Enter the IP address of the other Smartvue S9 server then click on SAVE.

  • Page 63: Backup

    In SETTINGS, click on BACKUP to access backup settings. With BACKUP you can backup your recorded videos to USB or NAS storage devices. Backup works constantly in the background to keep all your video backed up and as new video is recorded, Smartvue BACKUP will back it up to your selected source.

  • Page 64: Title

    TITLE Enter a name for the backup next to TITLE. DAYS Select the specific days to do the backup or select ALL DAYS. START AND END TIME Select the START TIME and END TIME of the backup. TARGET TYPE Select the target backup from USB, NFS, or CIFS/SMB. This enables you to backup to a simple USB device or out on your network using network attached storage (NAS).

  • Page 65: Insightserver Cloud

    It eliminates the complexities of setting up and scaling remote surveillance. InsightServer is a free service from Smartvue for one user. Additional users are only $99 per year for an unlimited number of servers and cameras. All you have to do to use InsightServer is to register your server.

  • Page 66: Register To An Existing Account

    Enter an ACCOUNT NAME (create one yourself), USERNAME (this will be used to login) and a PASSWORD as well as your email address and click SAVE. After you complete registration, go to WWW.INSIGHTSERVER.COM and login from almost any Internet enabled device to view your SERVER. REGISTER TO AN EXISTING ACCOUNT To register your SERVER with an existing INSIGHTSERVER account (so you can see multiple servers from one account), click on REGISTER USING AND EXISTING ACCOUNT.

  • Page 67: Ddns - Dynamic Dns

    DDNS – DYNAMIC DNS DIRECT REMOTE ACCESS If you do not plan to use the InsightServer Cloud Surveillance Service, accessing your server directly from the Internet requires that server be accessible outside of your local network. This can be accomplished by enabling remote access to your SERVER through your router and may require customization of your router and firewall settings.

  • Page 68: Reset

    RESET To reset the Smartvue S9 SERVER to its original factory settings, insert a paper clip into the small hole on the front of the server to the left of the power button and press once. IMPORTANT: Resetting the SERVER will delete all videos and all settings, including network settings.

  • Page 69: Safety Instructions & Notices

    It may fall, causing serious injury or damage to the product. Power Source – The Smartvue power adaptors should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply, consult the dealer or local power company.

  • Page 70: Wireless Range & Interference

    GHz frequencies subject to local regulations. The modulation is IEEE 802.11n (OFDM). Smartvue S9 cameras have been tested to a range of over 1,000 feet line of sight. Walls, trees, objects, and metal of any sort as well as certain environments will affect wireless range and may cause interference.

  • Page 71: Patents & Trademarks

    PATENTS & TRADEMARKS Following is a list of Smartvue Corporation granted Utility Patents, Design Patents, Registered Trademarks, and other Trademarks. Other patents filed in EU and China. Patents Description #7,508,418 Mesh networked camera communications #7,603,087 Wireless camera and server jamming prevention...
  • Page 72 PriorityCam™ Network Video Software and/or Hardware Feature PocketVideo™ Network Video Software and/or Hardware Feature JamLock™ Network Video Software and/or Hardware Feature MeshCam™ Network Video Software and/or Hardware Feature PocketVideo™ Video Services, Surveillance Feature Quickvue™ Network Video Software and/or Hardware Feature Remotevue™...

  • Page 73: Technical Support

    TECHNICAL SUPPORT Smartvue is committed to helping you make your world a safer place. For the fastest technical support contact your authorized Smartvue dealer, visit www.smartvue.com and click on SUPPORT, or call (888) 754-4543. Be sure to have your serial number and MAC address (available on a sticker on the bottom of your SERVER) before you call.

  • Page 74: Index

    INDEX 12V AC, 11 CAMERA NAME, 45, 47 2.4 GHZ, 70 CAMERA ORDER, 23, 44 2X, 4X, 8X PLAYBACK SPEED, 34 CHANNEL, 61 5 GHZ, 70 CHROME, 11 ADD ALERT, 53 CIFS/SMB, 64 ADD CAMERA BY IP ADDRESS, 13 CLIP LENGTH, 39 ADD CAMERAS, 12, 13, 21, 22, 41, 42 CLOUD, 65 ADD GROUP, 57...
  • Page 75 ENABLE TIMESTAMP, 47 MAC ADDRESS, 73 ETHERNET PORT #1, 11 MANAGE CAMERAS, 12, 41 EXIT, 20 MAXIMUM EXPOSURE, 46 FACTORY SETTINGS, 68 MICROSOFT, 11 FIREFOX, 11 MIRROR, 47 FLIP VIDEO, 47 MMS, 55 FORGOT PASSWORD, 19 MOISTURE, 69 FRAME RATE, 46 MOTION DETECTION, 47 FREQUENCIES, 70 MOTION DETECTION ALERT, 55...
  • Page 76     ©1996-2011 Smartvue Corporation, all rights reserved. No part of this publication may be reproduced, stored, in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Smartvue Corporation. The information contained herein is designed only for use with this Smartvue product.

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