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3.2 When the product has been misused, has undergone unauthorized modifications, has been used or
stored in ways that are not in compliance with the environmental specifications of the product.
3.3 When the damage resulted from the use of refilled supplies or consumables, or when damages are
the result of use of media that does not meet the product's specifications.
3.4 When damages resulted from the inappropriate transport of the equipment (packaging, installation,
maintenance, transportation).
3.5 When damages were caused by natural or intentional disasters (fire, floods, lightning, earthquakes,
etc.), power surges, or interaction with other brand products.
3.6 When the product has been totally or partially disassembled, or has been repaired other than by an
Epson Authorized Service Center.
3.7 When substances have been spilled on the product.
3.8 When the external plastic case has been scratched or abused.
3.9 When damages resulted from inappropriate tests, installation, maintenance or adjustments.
The warranty does not extend to accessories (lids, covers, trays) or replenishing supplies and
consumables (ink cartridges, toner, ink ribbons, batteries, photosensitive units, knobs, print heads,
lamps), which, due to their nature, must be regularly purchased through authorized dealers.
4. How to Obtain Warranty Service
Please refer to the user documentation to ensure that the product settings have been properly set and to
perform the diagnostic tests indicated therein. Furthermore, in order for the unit to operate optimally,
always use original Epson supplies and consumables.
To obtain warranty service, the purchaser may take the product to any Authorized Epson Service
Center, along with proof of purchase, or call any of the Epson Technical Assistance Centers (see
Service Centers below).
Upon calling an Authorized Epson Service Center, the purchaser will be asked to provide the product
model and serial numbers, and may be asked to provide information on the location and the date of
purchase (the warranty is only valid in the country of purchase).
If there are no Authorized Service Centers in your area, call the Technical Assistance Center for service
referral.
5. Responsibilities of Purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on the
product, as well as for recovery backup files in case of damage. Any activity related with the re-
installation or resetting of the software that was delivered with the equipment, will be billed to the
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