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Summary of Contents for trueCall Intelligent call screening
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Page 1: Reference Guide
No more nuisance phone calls! Reference Guide © trueCall Ltd 2009... -
Page 2: Table Of Contents
• Outlines all the available options, and tells you how to change them. We recommend that you read the Getting Started guide first, as it gives an outline of all of trueCall’s features, and contains answers to questions that people most often ask. © trueCall Ltd 2009... -
Page 3: How Truecall Handles Your Calls Intelligent Call Screening
11). Unrecognised callers If trueCall can’t find the caller’s number on either your Zap or Star list (or if you don’t have Caller ID installed, or if the caller’s number is unavailable or withheld) then trueCall answers the call without your phone ringing. - Page 4 If you want to speak to the caller, press ‘1’ on your phone, and • trueCall will connect you to the caller. If you want trueCall to take a message, just hang up - trueCall • will ask the caller to leave a message.
- Page 5 Mid call Zap If you have accepted a call, but decide that you don’t want to continue with it, trueCall’s Zap is a firm but polite way of getting rid of an unwanted caller. To Zap a caller, just press the hash ( # ) key on your telephone at any time during an incoming call.
- Page 6 Shield is particularly useful if you get a lot of recorded message calls, silent calls or fax calls. The automated equipment that calls you doesn’t know to press a button, so trueCall is able to quickly and silently reject the call.
- Page 7 By default, Not at Home is switched OFF, but you can switch it ON at your Internet Control Panel. Anonymous Caller Reject If you have Caller ID on your phone line, you can tell trueCall to reject all anonymous callers - all callers who withhold their calling number. It plays them the announcement :-...
- Page 8 Some people screen all their calls - they like to send all callers to their answering machine, listen to the message being left, and then only pick up if it is someone they want to talk to. trueCall goes one better than this. If you switch ON the Screen All Unrecognised...
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Page 9: Putting Numbers Onto Your Zap And Star Lists
Star ( ) key on your telephone. If you have their calling number, trueCall will put them on hold for a second and will privately ask you to confirm by pressing the Star key again. It will then reconnect you to continue your call. -
Page 10: Message Manager
• You can Zap a caller at any time during an incoming call – just press the hash ( # ) key on your telephone. trueCall will put them on hold for a second and will privately ask you to confirm by pressing the hash key again. - Page 11 Playing back your messages trueCall flashes it’s red LED to tell you that you have new messages or missed calls waiting - 1 flash for 1 message, 2 flashes for 2 messages, 3 flashes for 3 messages and 4 flashes for 4 or more messages.
- Page 12 Press 6 to archive the message – If you have the optional trueCall Call Recorder, you can save your message to your memory card, and from there copy it to your PC. Archiving allows you to save any important messages from accidental erasure (see the Call Recorder Guide).
- Page 13 A few moments after you hang up at the end of each call, trueCall checks your network voicemail service to see whether a message was...
- Page 14 Message Manager to take a message. If you would like to screen the call – to listen to the message through trueCall’s speaker as it is being left – just press trueCall’s centre button. If you decide that you want to speak to the caller, just pickup the phone, or if you no longer want to screen the message, press the centre button again –...
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Page 15: Privacy & Security
Not available PIN required trueCall is initially set up with a 4 digit PIN that is the last 4 digits of the serial number printed on the underside of the unit. This number is unlikely to be memorable for you, and anyone who visits your house... - Page 16 How trueCall handles your calls When you are asked to enter your PIN, trueCall gives you three chances to enter it correctly before it asks you to hang up and try again. If, after trying this three times (a maximum of 9 attempts), you haven’t entered the correct PIN, trueCall won’t allow you to try...
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Page 17: Setup Menu Options
5. Listen to call recordings * 3. Delete all saved messages 6. Listen to archived call recordings * 3. Edit your Zap&Star lists 4. Change trueCall options 1. Change security settings 1. Change Security Level 2. Change your PIN 3. Switch Remote Access ON or OFF 2. - Page 18 ). This first plays back any messages - you can skip these by pressing ‘0’. You will then be asked to enter your PIN. trueCall is initially set up with a 4 digit PIN that is the last 4 digits of the serial number printed on the underside of the unit.
- Page 19 4►1►3►Switch Remote Access ON or OFF - Remote access allows you to dial in to trueCall from another phone and listen to your messages. For security reasons you may want to switch remote access OFF. By default, remote access is ON.
- Page 20 By default, message alerts are OFF. 4►2►6►Switch Missed Call Reporting ON or OFF - If Missed Call reporting is ON, trueCall will tell you about Missed Calls when it plays back your messages - see page 14. By default, Missed Call reporting is ON.
- Page 21 Zap list or Star list. 4►3►6►Switch Whisper ON or OFF - If you switch Whisper OFF, you can still filter your calls using other Intelligent Call Screening features such as Shield. By default, Whisper is ON.
- Page 22 By default, trueCall is set to Standard phone Line Type. If you are using a Voice Over IP phone you must set your line type to VoIP at your Internet Control Panel to get trueCall to recognise the Caller ID message.
- Page 23 If you reset your system you CANNOT later retrieve any of this information. 5►Set the system date and time - trueCall sets its date and time by dialling a special phone line when it is first plugged in (national call charges apply).
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Page 24: Example Announcements
Example announcements Example announcements You can record your own personal Shield and Zap announcements through the setup menu. Here are some example messages that you may like to use:- Example Shield announcements (These example use ‘2’ as an example breakthrough key number - substitute your own breakthrough key number) Hi –... -
Page 25: Truecall's Leds
LEDs trueCall’s LEDs trueCall’s LEDs tell you what it is doing. Ready - no new messages Ready - new messages Flash Disconnected from line Flash Checking a caller Flash Flash Taking a message from a caller Flash Call in progress... -
Page 26: Support / Specification & Compliance
Support Support If you require help or advice setting up or operating trueCall you can find further information in the Frequently asked questions section of the Getting Started guide, and at the trueCall web site www.trueCall.co.uk. If your problem is still unresolved contact Customer Services by post, email or phone. -
Page 27: General Information
Environmental • trueCall is intended for indoor use only. • Do not submerge any part of trueCall in water and do not use it in damp or humid conditions, such as in bathrooms. • Do not expose trueCall to fire, explosive or other hazardous conditions. -
Page 28: Truecall Ltd
London SE27 0HS waste and taken to your local recycling centre for disposal, or back to where you bought the equipment. © trueCall Ltd 2009 Proper recycling of electronic equipment will help the www.trueCall.co.uk environment and conserve natural resources. Packaging material...
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