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WELLTECH ePBX-100A-128 User Manual

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Summary of Contents for WELLTECH ePBX-100A-128

  • Page 1 ’ ’ Version: epbxUM_128.300...

  • Page 2: Table Of Contents

    1.1 Specifications _____________________________________________________ 5 1.2 Hardware Overview ________________________________________________ 7 1.2.1 Front Panel and LED Indication ................7 1.2.2 Back Panel ......................8 CH2. Start to configure ePBX-100A-128 __________________________ 9 2.1 Step 1 ____________________________________________________________ 9 2.2 Step 2 ____________________________________________________________ 9 2.3 Step 3 ____________________________________________________________ 9 2.4 Step 4 ____________________________________________________________ 9...
  • Page 3 3.3.5 VM Setting ......................58 3.3.6 User Account .....................59 3.3.7 Firmware Upload ....................60 3.3.8 Music Upload .....................61 3.3.9 Import Setting ....................62 3.3.10 Export Setting ....................63 3.3.11 Flash Clean......................64 3.4 Reboot System ___________________________________________________ 65 CH4. Application Setting _____________________________________ 66 4.1 Customize System prompt _________________________________________ 66 4.1.1 Record Greeting ....................66 4.1.2 Enable Automated Attendant ................66 4.1.3 How to record the other System Prompts ............66...
  • Page 4 CH5. Appendix______________________________________________ 84 5.1 Application between Welltech CPE device and ePBX-100A-128.___________ 84 5.1.1 Extensions register to ePBX-100A-128 with number 101 to 106. All Extensions can talk to each other....................85 5.1.2 The call will be forward to MailBox if the extension 101 is busy or no answer. ..90 5.1.3 The Trunk (3804A) can also register to ePBX-100A-128 (registered number 888).

  • Page 5: Ch1. Overview

    Integrate with WellGate 3804A can provide PSTN access function; LAN Phone 388 and WellGate 3504A can provide extensions. With flexible and full functionality, Welltech ePBX-100A-128 can give a complete transition from traditional PABX to the new generation IP-PBX. 1.1 Specifications...
  • Page 6 VoIP Gateways (WellGate 3804A) Voice Mail to e-mail Voice Mail System (ePBX-100A only) Call Detail Records Call Monitor Broadcast Meetme Conference Codecs G.711 (A-Law & μ-Law) G.729 G723 Pass-Thru Technical Features T.38 FAX DDNS Subscriber NAT transversal Phone set record Greeting Management: Web Browser Management HTTP upgrade firmware and ring back tone file Export/Import configuration...

  • Page 7: Hardware Overview

    NET: Display Network status. If WAN port of ePBX-100A-128 is under Fixed IP mode, LCD will light on. If WAN port is under DHCP or PPPoE mode, and ePBX-100A-128 succeeds in getting IP, LED will be flashing. If WAN port is under DHCP or PPPoE mode, and ePBX-100A-128 fails to get IP, LED will light off.

  • Page 8: Back Panel

    1.2.2 Back Panel Reset: Network and Login information will return to default values. LAN/WAN: RJ-45 socket, complied with Ethernet 10/100base-T. The pin-out is as following: PIN 1, 2: Transmit PIN 3, 6: Receive 12V DC: Input AC 100V~240V;output DC12V...

  • Page 9: Ch2. Start To Configure Epbx-100A-128

    CH2. Start to configure ePBX-100A-128 2.1 Step 1 Connect LAN port of ePBX-100A-128 with PC via crossover cable or connect with Switch/ Hub via straight through cable. 2.2 Step 2 Prepare one computer, and change the IP address to be 192.168.123.12x with subnet mask 255.255.255.0.

  • Page 10: Step 5: To Configure Basic And Essential Configurations

    2.5.1 Network Configuration Enter Management Network to configure WAN and LAN IP. • Mode: Select ePBX-100A-128 WAN port network mode to be Fixed IP, DHCP or PPPoE. • IP Address/Subnet Mask/Default Gateway: If user has set ePBX-100A-128 to be fixed IP mode. User need to input IP address/Subnet Mask/ Default Gateway.

  • Page 11: Extension Configuration

    Destination, subnet mask as Netmask, and gateway as Gateway. Press Apply to save configuration, or press Cancel to quit configuration. 2.5.2 Extension Configuration User has to set Extension account for other device to register on ePBX-100A-128. Enter Configuration Extension to configure Extension data. User can press Modify to add new Extension or modify configured Extension data.
  • Page 12 Extension Number: Assign the number of Extension. This number is also the register name for device. Password: Assign the register password for device to register on ePBX-100A-128. Call Group: You can use the Call Group parameter to assign an Extension to one or more groups.
  • Page 13 NAT Traversal: If the Extension device is behind a device performing NAT, such as firewall or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Extension and use the address from which the packets are being received.
  • Page 14 You can also login the mail box system by dialing to *98, if you are using an ePBX-100A-128. E-Mail Address: This field will appear when you enable Mail Box function and you can input the E-Mail Address here for voice mail to E-mail.

  • Page 15: Trunk Configuration

    • If the ePBX-100A-128 got a new message, it will send the message to the user by email immediately. If you just hope the ePBX-100A to save voice mail to it and not send the email. You just need to input “x” to E-Mail Address.
  • Page 16 Host: Setting the Host to Dynamic will require the trunk to register the ePBX-100A-128 so that the ePBX-100A-128 know how to reach the trunk. You can also set the Host to an IP address or FQDN if you set the Host to [Pre-define]. There will be a field called [Address] appeared when you choose Host to [Pre-define].
  • Page 17 NAT Traversal: If the Trunk device is behind a device performing NAT, such as firewall or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Trunk and use the address from which the packets are being received.
  • Page 18 [External Server Address] and [Outbound Caller ID] when the call is going via the ePBX-100A-128 to the Destination (Trunk) to avoid such security issue. • If you set a Welltech FXO gateway as the Trunk, you can just use the default Trunk 888 and 889 as the FXO’s register number. •...

  • Page 19: Ch3. Full Web Configurations

    CH3. Full Web Configurations After Login ePBX-100A-128 will see screen as below, and there are four main categories, user can click on each category to extend detail items. Configuration: Include all telephony configurations of ePBX-100A-128. • IP PBX • Feature Code •...
  • Page 20 • User Account • Firmware Upload • Music Upload • Import Setting • Export Setting • Flash Clean Reboot System: To reboot system of ePBX-100A-128.

  • Page 21: Configuration

    3.1 Configuration User can set ePBX-100A-128 telephony configuration under Configuration category. 3.1.1 IP PBX Enter Configuration IP PBX to configure PBX data.
  • Page 23 Max Expire Time: This sets the maximum amount of time, in seconds. This is used for the registration expire time. If this value less than the expired time from the client, then the ePBX-100A-128 will reply a certain expire time which is defined in “Default Expire Time” to client.
  • Page 24 Priority is defined. Default is G729 with first priority, G711u with second priority, G711A with third priority and GSM is fourth priority. That means the ePBX-100A-128 can only recognize these four Codecs and it will force the Codecs with the specified priority and forward to another subscriber.
  • Page 25 • Please note that if this option is used, the RTP Mode will always be Routed Mode, as ePBX-100A-128 needs to monitor the call to detect when the caller presses the *0 or *9 key. Music RBT: If this is call between extensions. Enabling this option will provide music to the calling party until the call is answered.
  • Page 26 destination to IVR system or Extension’s function (i.e. voice mail) if Operation did not answer. Play AA: You can define the times of greeting announcement, when caller entered Auto Attendant system. AA End & Interval Timer: By default, the caller will hear greeting message 3 times when he reach the auto attendant.
  • Page 27 Special Time to: Chose this one will enforce the Call Rule as special time. Behind NAT Behind NAT: If your ePBX-100A-128 is behind NAT, we strongly suggest you to enable Behind NAT to avoid some unexpected issue, such as “one way voice”.

  • Page 28: Feature Code

    External IP: If you input External IP, ePBX-100A-128 will take that IP address as its argument. If ePBX-100A-128 is behind NAT, the SIP header will normally use the private IP address assigned to the server. The remote device will not know how to route back to this address;...
  • Page 29 to the feature code of “System Prompt Recording” to start recording. Default feature code for System Prompt Recording is [*50]. So the recording procedure should be “Dial to [*50] Input password (which defined in [System Prompt Recording PWD]) dial to access code (i.e. **111) Start recording”.

  • Page 30: Extension

    101 but 101 is on the phone, then you should hear an announcement for called person is busy. You could dial to *66 by default to trigger the ePBX-100A-128 call back to you when 101 is idle. This function will let u talk to called party immediately when called party is not busy.
  • Page 31 After press Modify can input detail setting for Extension.
  • Page 32 Extension Number: Assign the number of Extension. This number is also the register name for device. Password: Assign the register password for device to register on ePBX-100A-128. Call Group: You can use the Call Group parameter to assign an Extension to one or more groups.
  • Page 33 NAT Traversal: If the Extension device is behind a device performing NAT, such as firewall or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Extension and use the address from which the packets are being received.

  • Page 34: Trunk

    You can also login the mail box system by dialing to *98, if you are using an ePBX-100A-128. E-Mail Address: This field will appear when you enable Mail Box function and you can input the E-Mail Address here for voice mail to E-mail.
  • Page 35 After press Modify can input detail setting for Trunk. Example 1: Set Trunk for FXO gateway Example 2: Set Trunk ID for SIP Trunk...
  • Page 36 Host: Setting the Host to Dynamic will require the trunk to register the ePBX-100A-128 so that the ePBX-100A-128 know how to reach the trunk. You can also set the Host to an IP address or FQDN if you set the Host to [Pre-define]. There will be a field called [Address] appeared when you choose Host to [Pre-define].
  • Page 37 NAT Traversal: If the Trunk device is behind a device performing NAT, such as firewall or router, and need to register to ePBX-100A-128 on public network, then user has to enable this function. Enable NAT Traversal to force ePBX-100A-128 to ignore the contact information for the Trunk and use the address from which the packets are being received.

  • Page 38: Sip Trunk Reg

    [External Server Address] and [Outbound Caller ID] when the call is going via the ePBX-100A-128 to the Destination (Trunk) to avoid such security issue. • If you set a Welltech FXO gateway as the Trunk, you can just use the default Trunk 888 and 889 as the FXO’s register number. •...
  • Page 39 Enter Configuration SIP Trunk-Add New to configure ePBX-100A-128 register to ITSP. ITSP will provide related account information for ePBX-100A-128 to register. Please input the data here. Example 1: Disable SIP Trunk Example 2: Enable SIP Trunk...
  • Page 40 If you have multiple ePBX-100A-128, you may hope those ePBX-100A-128 could call to each other. You should set the Extension to let those ePBX-100A-128 can register to each other, and you should also confirm the [Realm] in the page of Configuration IP PBX.

  • Page 41: Routing Table

    Press Apply to save configuration, or press Cancel to quit configuration. 3.1.6 Routing Table Routing Table is to set routing rule of ePBX-100A-128. There are two directions to set rules: Outgoing Call Rule means from subscriber (Extension or Trunk registered on ePBX-100A-128) to call out.
  • Page 42 Example 2: Routing record with prefix 2 and Digits Length is 8. Enable Route Guest Allow and Add function. Prefix: Set prefix number for routing rule. Digits Length: Set the digit length of dialed number, if user doesn’t want to limit the length, please set this parameter as 0.
  • Page 43 0 to ignore the digits length. Primary/Secondary/Third: User can set three priorities for each routing rule, if ePBX-100A-128 fails to route to primary destination three times, it will try to route to secondary or third destination. Destination: Here you can find some destination (Trunk) for choosing. You can define the destination for the prefix route.
  • Page 44 Incoming Call Rule means call from other non-subscriber device to ePBX-100A-128. For example, you set the ePBX-100A-128 to register an ISTP as a SIP Trunk, so your ePBX-100A-128 could be as an “Extension” of ITSP. The other subscriber of ITSP could...
  • Page 45 101 as called number. Note: • If you set both of the Drop and Add, ePBX-100A-128 will Drop first then Add. For example, the ePBX-100A-128 got a called number 070070, which was sending from a non-subscriber of ePBX-100A-128, ePBX-100A-128 will drop 6 digits then add **999 as the destination number.

  • Page 46: Dial Group

    routed to auto attendant. Press Apply to save configuration, or press Cancel to quit configuration. 3.1.7 Dial Group Dial Group is used to set the [group dialing], you can just input a group number and set specific members to join the group. Enter Configuration Dial Group and press Add New to set Dial Group.

  • Page 47: Speed Dial

    SpeedDial Table is used to set the Speed Dial function; you can just input a SpeedDial Number and set the destination number to Telephone Number field. Subscriber can just dial to the SpeedDial number and ePBX-100A-128 will switch the call to Telephone Number then call out.
  • Page 48 Note: • The SpeedDial Number should not be the same with Extension, Trunk Number, and Group Number. All of the Numbers should be unique for ePBX-100A-128 system. • If you want to modify a current SpeedDial record, you should delete the current...

  • Page 49: Broadcast

    User set SpeedDial number as *400 and Telephone Number as 0282265699. When caller called *400, ePBX-100A-128 will call to 0282265699 as destination number. 3.1.9 Broadcast Broadcast is used to set the Broadcast function; you can just input Broadcast Group number and add some members (Telephone Number). Any user could make a broadcast to all the members by dialing to the Broadcast Number.

  • Page 50: Fax

    Room Password: You can input a specified conference room password here. By default, ePBX-100A-128 has an existing conference number *21 and password is *21, too. So user could just dial to *21 and system will request a password. If login successful, User could keep to follow the voice prompt to enter the conference room.

  • Page 51: Other Setting

    T.38 FAX Setting Mode: Enable or Disable T.38 FAX. Default is enabled. T.38 Start Port: You can define the UDP port range for T.38 FAX that ePBX-100A-128 opened. Default start port is 4000. T.38 End Port: You can define the UDP port range for T.38 FAX that ePBX-100A-128 opened.
  • Page 52 Web Setting Http Port: You can change the Http port for ePBX-100A-128. Default is 10087. Note: • After Changing the Http port, you should reboot your ePBX-100A-128 manually to activate Http Port setting.

  • Page 53: Information

    Phone Number, IP Address, Transversal and Mail Address…,etc. for Extension and Trunk here. If subscriber registered on ePBX-100A-128, the IP Address will show up, on the other hand, if the subscriber doesn’t register successfully on ePBX-100, the IP Address will not be displayed.

  • Page 54: Call Monitor

    3.2.2 Call Monitor Enter Information Monitor to check the call status.

  • Page 55: Management

    3.3 Management User can execute ePBX-100A-128 system configuration and management under this category. 3.3.1 Network Enter Management Network to configure WAN and LAN IP.

  • Page 56: Ddns Setting

    • Mode: Select ePBX-100A-128 WAN port network mode to be Fixed IP, DHCP or PPPoE. • IP Address/Subnet Mask/Default Gateway: If user has set ePBX-100A-128 to be fixed IP mode. User need to input IP address/Subnet Mask/ Default Gateway. •...

  • Page 57: Timezone

    Voice Mail to e-mail. Before activate this feature, you should give the ePBX-100A-128 an e-mail account and set the SMTP for ePBX-100A-128, so that the ePBX-100A-128 has the ability to send the leaved message to the subscriber’s mail box.

  • Page 58: Vm Setting

    Mail Address: Input the mail address here for ePBX-100A-128. SMTP server: Input the SMTP server address. Account: If your SMTP server needs the user account for Authentication, please input user account here. Password: If your SMTP server needs the password for Authentication, please input password here.

  • Page 59: User Account

    This field only exists if you are using an ePBX-100A. Envelope Function: Turn on/off envelope playback before message playback. Envelope Format: Your ePBX may be located in different country, or may have different message announcements for user’s introductory message when they enter the voicemail system.

  • Page 60: Firmware Upload

    Normally, you just need to upgrade the Application but in some situation you may need to also upgrade the Kernel or File System. For more information, please refer to the release note of ePBX-100A-128. • After pressing Apply, please wait for success message, and DO NOT power off.

  • Page 61: Music Upload

    User can customize Ring Back Tone (Transferring Tone) by upload new wave file on ePBX-100A-128. Please go to the IP PBX page to confirm the Music Format first. If the choose the Music Format as WAV, please record wave file format as PCM, Channel Mode: Mono, Frequency: 8K, Bit Rate: 16 bit.

  • Page 62: Import Setting

    3.3.9 Import Setting If there is ePBX-100A-128 setting file exported from ePBX-100A-128, user can import this file and doesn’t need to re-configure for ePBX-100A-128. Enter Management Import Setting Choose the Import options (Configuration, IVR or IVR File (GSM)) Press Browse and select setting file Press Apply to Import Setting file.

  • Page 63: Export Setting

    User can export configuration and voice wave files. If there is more than one ePBX-100A-128 need to be configured, user can export configuration of one ePBX-100A-128, and then import this setting file for the other ePBX-100A-128s, so that user doesn’t need to re-configure for each ePBX-100A-128.

  • Page 64: Flash Clean

    3.3.11 Flash Clean Enter Management Flash Clean Press Apply will clean all configurations of ePBX-100A-128 and reset to factory default value, including Network setting and Web login account. After Flash Clean, ePBX-100A-128 will auto reboot.

  • Page 65: Reboot System

    3.4 Reboot System Press Apply to reboot system. Please wait for a few minutes and reload web page again.

  • Page 66: Ch4. Application Setting

    4.1.2 Enable Automated Attendant User has to Enable Trunk (e.g. 3804A) hotline function and point to destination number **999 (Number of Automated Attendant for ePBX-100A-128). Once system has incoming call from PSTN, it will automatically connect to Automated Attendant. Note: •...
  • Page 67 GroupName: Digits Sounds Files Access Code Access Code File Name Default System Prompt for Recording for Listening **0000 ***0000 0.gsm zero **0001 ***0001 1.gsm **0002 ***0002 2.gsm **0003 ***0003 3.gsm three **0004 ***0004 4.gsm four **0005 ***0005 5.gsm five **0006 ***0006 6.gsm **0007...
  • Page 68 **0104 ***0104 h-4.gsm fourth **0105 ***0105 h-5.gsm fifth **0106 ***0106 h-6.gsm sixth **0107 ***0107 h-7.gsm seventh **0108 ***0108 h-8.gsm eighth **0109 ***0109 h-9.gsm ninth tenth **0110 ***0110 h-10.gsm **0111 ***0111 h-11.gsm eleventh **0112 ***0112 h-12.gsm twelfth **0113 ***0113 h-13.gsm thirteenth **0114 ***0114 h-14.gsm...
  • Page 69 **0214 ***0214 mon-5.gsm June **0215 ***0215 mon-6.gsm July **0216 ***0216 mon-7.gsm August **0217 ***0217 mon-8.gsm September **0218 ***0218 mon-9.gsm October **0219 ***0219 mon-10.gsm November **0220 ***0220 mon-11.gsm December **0221 ***0221 oh.gsm O (spoken in a way meaning “zero”) **0222 ***0222 oclock.gsm a clock **0223...
  • Page 70 **119 ***119 unavailable.gsm I am sorry, the extension number you dialed is un available, please dial another extension number, or press, 9, for the operator. **120 ***120 invalid.gsm I am sorry, that's not a valid extension. Please try again. **121 ***121 dnd-act.gsm Do not disturb, activated.
  • Page 71 2.gsm you. GroupName: Voice Mail Sounds Files Access Code Access Code File Name Default System Prompt for Recording for Listening **0301 ***0301 vm-advopts.gsm Press, 3, for advanced options. **0302 ***0302 vm-and.gsm **0303 ***0303 vm-calldiffnum.gsm Press, 2, to enter a different number. **0304 ***0304 vm-changeto.gsm...
  • Page 72 **0329 ***0329 vm-instructions.gs To check your messages, press, 1, now. You may quit voicemail, at any time by pressing the, pound key. **0330 ***0330 vm-intro.gsm Please leave your message after the tone. When done, hang up or press the pound key.
  • Page 73 **0353 ***0353 vm-onefor.gsm Press, 1, for **0354 ***0354 vm-options.gsm Press, 1, to record your unavailable message. Press, 2, to record your busy message. Press, 3, to record your name. Press, 4, to record your temporary greeting. Press, star to return to the main menu. **0355 ***0355 vm-opts.gsm...
  • Page 74 **0375 ***0375 vm-star-cancel.gsm Press, star to cancel. **0376 ***0376 vm-starmain.gsm Press, star to return to the main menu. **0377 ***0377 vm-tempgreeting2.g Press, 1, to record your temporary greeting, or press, 2, to delete your temporary greeting. **0378 ***0378 vm-tempgreeting.gs Press, 1, to record your temporary greeting. **0379 ***0379 vm-tempremoved.g...
  • Page 75 **0400 ***0400 beep.gsm (This is a beep tone) **0401 ***0401 hours.gsm hours **0402 ***0402 minutes.gsm minutes **0403 ***0403 auth-incorrect.g Password incorrect. Please enter your password followed by the pound key. **0404 ***0404 auth-thankyou.g Thank you. **0405 ***0405 pbx-invalid.gsm I am sorry, that is not a valid extension. Please try again.
  • Page 76 **0445 ***0445 agent-pass.gsm Please enter password followed by the pound key. GroupName: Agent Sounds Files Access Code Access Code File Name Default System Prompt for Recording for Listening **0470 ***0470 conf-adminmen Please press 1 to mute or unmute yourself, 2 to u.gsm lock or unlock the conference, 3 to eject the last user, 4 or 6 to decrease or increase the...
  • Page 77 muted.gsm **0485 ***0485 conf- No empty conferences currently exist. noempty.gsm **0486 ***0486 conf- There is currently one other participant in the onlyone.gsm conference. **0487 ***0487 conf- You are currently the only person in this onlyperson.gsm conference. **0488 ***0488 conf- other participants in the conference otherinparty.gs **0489 ***0489...

  • Page 78: Customize Ring Back Tone (Transferring Tone)

    4.2 Customize Ring Back Tone (Transferring Tone) User can customize Ring Back Tone by upload new wave file on ePBX-100A-128. Please go to the Configuration IP PBX to check the Music Format first. If you choose the Music to WAV format, please record wave file format as PCM, Channel Mode: Mono, Frequency: 8K, Bit Rate: 16 bit.

  • Page 79: Call Features

    SIP standard. 4.3.5 Call Forward on Busy ePBX-100A-128 can support “server forward”. User can dial to *90 to active Call Forward on Busy and *91 to deactivate. For example, extension 101 dial to *90102, there will be an announcement to notify you the call forward is enabled, and someone call to 101 but 101 is on the phone.

  • Page 80: Call Forward Unavailable

    4.3.11 Call Waiting (Client based) The ePBX-100A-128 does not support “server Call Waiting” now. This feature should do by client side. For example, if the client is Welltech LP388, you can enable this feature by “CLI”. For more information about LP388, please go to: http://www.welltech.com/support/voip/SIP%20series/LP388/User%20Manual/WP-LP3...

  • Page 81: Do Not Disturb (Client Based)

    "Anonymous". 101 can dial to "*32" to disable this feature. 4.3.14 Do Not Disturb (Client based) The ePBX-100A-128 can support “server DND”. User can dial to *78 to active it and *79 to deactive. For example, extension 101 dial to *78, there will be an announcement to notify you the DND is enabled, and someone call to 101 then the call will be rejected directly.

  • Page 82: Three-Way Conference (Lp388)

    4.3.21 Three-way Conference (LP388) The ePBX-100A-128 does not support “server Conference” now, this feature should be done by client. For example, if the client is Welltech LP388, you can enable this feature by Conf button. For more information about LP388, please go to: http://www.welltech.com/support/voip/SIP%20series/LP388/User%20Manual/WP-LP3...

  • Page 83: Fax

    4.3.28 T.38 FAX ePBX-100A-128 can support T38 FAX by default. In the Configuration T.38 FAX, you could modify the necessary settings for T.38 FAX. 4.3.29 Broadcast In the Configuration Broadcast, you can add the Broadcast number to perform Broadcast function.

  • Page 84: Ch5. Appendix

    CH5. Appendix 5.1 Application between Welltech CPE device and ePBX-100A-128. Traveler: 110 Internet ITSP ITSP subscriber 070111222 0922777888 PSTN EXT: 101 EXT: 102 EXT: 103 EXT: 105 EXT: 104 22198877 EXT: 106...

  • Page 85: Extensions Register To Epbx-100A-128 With Number 101 To 106. All Extensions Can Talk To Each Other

    255.255.248.0]. After setting finish, please press Apply and reboot your ePBX-100A-128. When you got a new ePBX-100A-128, you can connect its LAN port to configure Network Setting first. The default LAN IP address is 192.168.123.123. For more info, please refer to user’s manual CH2.
  • Page 86 OK and reboot your LP388. For more information about LP388, please go to: http://www.welltech.com/support/voip/SIP%20series/LP388/User%20Manual/WP-LP388sip.100.p • Set IP information for WG3504. You can set the IP info of 3504 by its COM port, or you can also login its WEB interface by default IP 10.1.1.3.
  • Page 87 EXT: 106 • In ePBX-100A-128, prepare Extension accounts for Client device. (There are 10 default Extensions, from 101 to 110, so we use the default setting for this Example) For more information about Extension page, please go to user’s manual...
  • Page 88 • This Example, we have 2 LP388 register to ePBX-100A-128 with extension 101 and extension 102. You can set the SIP Configuration of LP388 by its LCD, or you can also login its WEB interface. Go to Advance Config SIP Configuration, setup the Primary proxy Address and Registered Number…...
  • Page 89 • This Example, we have 1 WG3504 register to ePBX-100A-128 with extension 103 to 106. You can set the SIP Information of 3504 by its COM port or you can also login its WEB interface for configuration as below. Set the 3504 to proxy mode, and also set the Primary Proxy IP Address and Line Number…, etc.

  • Page 90: The Call Will Be Forward To Mailbox If The Extension 101 Is Busy Or No Answer

    Go to Management SMTP Setting to configure the SMTP. Step2: Enable Voice Mail function • EPBX-100A-128 has 10 Extensions by default (101 to 110) and the voice mail function is disabled . You can enable the voice mail function as below.
  • Page 91 Step3: Confirm Voice Mail • If 102 call to 101 but 101 is busy, ePBX-100A-128 will play an announcement to indicate the 101 is busy, and 102 can leave message for 101. ePBX-100A-128 will send voice mail to your mail box...

  • Page 92: The Trunk (3804A) Can Also Register To Epbx-100A-128 (Registered Number 888)

    5.1.3 The Trunk (3804A) can also register to ePBX-100A-128 (registered number 888). Step1: Setup Network for 3804A Internet ITSP WG3804A IP: 192.168.13.68 PSTN • Set IP information for WG3804A. You can set the IP info of 3804A by its COM port, or you can also login its WEB interface by default IP 10.1.1.3.
  • Page 93 Trunk: 888 PSTN • In ePBX-100A-128, prepare Trunk accounts for 3804A. (There are 2 default Trunks, 888 and 889, so we use the default setting for this Example) For more information about Trunk page, please go to user’s manual CH3- Full Web Configurations.
  • Page 94 Gateway mode, you can just only set line1 Account). After configure, please press OK Commit Data Reboot System. For more information about WG3804A, please go to: http://www.welltech.com/support/voip/SIP%20series/FXO%20series/User%20Manual%20and%20 Release%20Notes/SIPFXOA_100.pdf. Set 3804A to Proxy Mode, and also set the line number for line1 to line4.
  • Page 95 –line 4 –name 888 –pwd 888 (set ID and Password) usr/config$ sysconf –silence 0 (disable CNG function) You must disable CNG of 3804A due to the ePBX-100A-128 does not support CNG, otherwise there will be some voice error occurred. Command is “sysconf –silence 0”.

  • Page 97: Epbx-100A-128 Can Register To Itsp As A Sip-Trunk

    And the proxy address of ITSP is 218.32.223.140, port 5060. Maybe the ITSP also need to provide “Realm”, so you should also input Realm for the SIP Trunk, otherwise the call from ePBX-100A-128 to ITSP may be rejected. For more information about “Realm”, please contact with your ITSP.
  • Page 98 Step3: Confirm the register status of SIP Trunk • Please confirm the register status. If the Status shows Registered, which means SIP Trunk registration is OK.

  • Page 99: All Of The Extensions Can Call Out To Local Pstn Via 3804A

    5.1.5 All of the Extensions can call out to local PSTN via 3804A. Now the FXO is registering to ePBX-100A-128, and we hope the extensions can call out to local PSTN via the FXO gateway. The 3804A should connect with local PSTN line. We should set the routing table to let the ePBX-100A-128 route the call to 3804A if the called number is a local PSTN number.

  • Page 100: All Of The Extensions Can Call Out To Mobile Phone Via Itsp

    5.1.6 All of the Extensions can call out to Mobile Phone via ITSP. Now we set ePBX-100A-128 to register an account 070070 to an ITSP, and we hope the outbound call with mobile phone number should be route to ITSP to reduce the cost.
  • Page 101 Step2: Set SIP Trunk ID in Trunk page to activate SIP Trunk. • In SIP Trunk Page, we only set the ePBX-100A-128 to register ITSP. Now, we want to activate SIP Trunk (ITSP), so we should go to Trunk page to add a new Trunk for SIP Trunk (ITSP). For more information about the relationship between SIP Trunk page and Trunk page, please go to user’s...
  • Page 102 In Trunk page, you should find there a new record 070070. Step3: Set Prefix route in Routing Table page • Please Go to Routing Table Page to set Prefix route, so that the Extensions can dial to Mobile Phone 0922123123 via ITSP. For more information about Routing Table, please go to user’s manual CH3- Full Web Configurations.
  • Page 103 Confirm the Outgoing Call Rule. Now the Extensions can dial to 0922123123 to reach mobile phone via ITSP. If extension called out with prefix number 0, the ePBX-100A-128 will play an announcement for route password, after input the correct password, then ePBX-100A-128 will dial to destination.

  • Page 104: User In Pstn Side Should Be Able To Contact With Extensions Via 3804A

    5.1.7 User in PSTN side should be able to contact with Extensions via 3804A We hope the ePBX-100A-128 can play as an Auto Attendant, so that the user in PSTN side can contact with the Extensions. In this example, the FXO gateway connect with local PSTN line (82265699), we hope the PSTN caller can dial to 82265699 then contact with Ext 101.

  • Page 105: User In Itsp Side Should Be Able To Contact With Extensions

    Please Go to SIP Trunk Page to confirm the registered status of SIP Trunk. The Status must display “Registered” Step2: Set incoming call rule • Please Go to Routing Table page to set incoming call. If ePBX-100A-128 got an incoming call with...
  • Page 106 070070, it should play a greeting so that 070111222 can continue to dial EXT 101. We set the incoming call rule with Prefix 070070 and Digits Length 6. When ePBX-100A-128 got a called number with 070070, it will drop 6 digits and add **999.

  • Page 107: User In Itsp Side Can Call Out To Local Pstn Via 3804A

    Internet ITSP 070070 07020111222 PSTN 22198888 Step1: Confirm the ePBX-100A-128 register to ITSP successfully • Please Go to SIP Trunk Page to confirm the registered status of SIP Trunk. The Status must display “Registered” Step2: Enable Guest Allow • In the prefix route of outgoing call rule, we should enable Guest Allow, so that the user can redial...
  • Page 108 User in ITSP side can reach the auto attendant (**999) when they dial to 070070 now, because we already set incoming call rule in Routing Table page. Now, they can redial to 22198888 because we enable Guest Allow. For more information about Guest Allow, please go to user’s manual CH3- Full Web Configurations.

  • Page 109: Traveler Can Call Back To Ext, And Traveler Can Also Call To Local Pstn And Mobile Phone Number

    The Traveler has a business trip and she is using the customer’s network. Maybe she is under “Private IP”. We should enable “NAT Traversal” for her. So that she can contact with the other Extension and she can also use the routing table of ePBX-100A-128. Step2: Set register account for Traveler •...
  • Page 110 Now, the Traveler can contact with other Extension. If the called party is busy or no answer, ePBX-100A-128 will play an announcement to indicate the called party’s status. The Traveler can also dial to local PSTN and Mobile phone due to you already set Routing Table.

  • Page 111: Application Of Multiple Epbx-100A-128

    5.2 Application of multiple ePBX-100A-128 There are two ePBX in two locations, one is in HQ and another is in Branch. We hope both companies can call the extensions between each other. And we hope extensions in Branch can call PSTN via HQ.

  • Page 112: Multiple Epbx-100 And Epbx-100A Can Call Extensions Between Each Other

    5.2.1 Multiple ePBX-100 and ePBX-100A can call extensions between each other WAN IP: 61.218.41.184 Branch Internet ITSP EXT 401 WAN IP: 61.218.41.183 PSTN EXT 101 EXT 102 Step1: Set IP-PBX Realm • Set IP-PBX Realm of HQ.
  • Page 113 • Set IP-PBX Realm of Branch Step 2: Set Trunk Account • In HQ, set Trunk account for Branch, so that Branch can register to HQ. We suggest you to set the DialPlan to [ext+allroute]. That means the call from Branch can use all the resource of HQ.
  • Page 114 We suggest you to set the DialPlan to [ext+allroute]. That means the call from HQ can use all the resource of Branch. Step 3: Register to each other. • In HQ, register to Branch as below. Remember to also set the Realm. •...
  • Page 115 Step 3: Set Routing Table. • In HQ, set routing table as below. So the user in HQ can call extension 401 which is located in Branch. • In Branch, set routing table as below. So the user in Branch can call extension 101 or 102 which is located in Branch.
  • Page 116 Now, the extensions of these two ePBX can call to each other. There is an important thing you should pay attention. All the numbers of HQ and Branch should be unique. For example, there is an Extension 401 in branch. If you hope user in HQ can contact with 401 which located in Branch, there should not have any number equal to 401 in HQ, including Extension, Trunk, Dial Group…, etc.

  • Page 117: User In Branch Can Call To Pstn Via Hq

    5.2.2 User in Branch can call to PSTN via HQ Now, we hope Ext401 can call to PSTN 22198888 via HQ. Branch Internet ITSP EXT 401 PSTN EXT 101 EXT 102 22198888 Step 1: Make sure the extensions in HQ can call 22198888 successfully. For more info, please refer to 5.1.5 All of the Extensions can call out to local PSTN via 3804A.
  • Page 118 Step 2: In Branch, set the routing table as below. In Branch, if the called number is within prefix 2 and digits length is 8, such as 22198888, the call will be routed to HQ. HQ will confirm with the DialPlan then sent the call to FXO gateway (3804A).

  • Page 119: Voice Mail System Concept

    5.3 Voice Mail System Concept ePBX-100A-128 has a CF card to store voice mail within itself. Below is an example when user login Voice Mail System. (Press ﹡98) to enter voice mail system Input Mailbox number (vm-login.gsm) Input password (vm-password.gsm) It will announce incorrect message if login incorrect (vm-incorrect-mailbox.gsm)
  • Page 120 Save to which folder? (vm-savefolder.gsm) 0: for new messages. 1: for old messages 2: for Work folder (vm-work.gsm) 3: for Family folder (vm-Family.gsm) 4: for Friends folder (vm-Friends.gsm) #: to cancel (vm-tocancel.gsm) ﹡: help (vm-helpexist.gsm) #: exist (vm-helpexist.gsm) Press 2 to change folder: Change to which folder? (vm-changeto.gsm) 0: for new messages.
  • Page 121 1: accept this recording 2: listen to it 3: re-record it ﹡: to return to the main menu.

  • Page 122: Cdr Concept (Realtime)

    EXT 102 Step 1: Install CDR program to a PC. So the PC will be a CDR collection server. • Go to http://www.welltech.com/support/epbx100.htm to download CDR program and install it to your PC. After installing, press Start for CDR collection.
  • Page 123 Step 2: In your ePBX, go to [Configuration IP PBX] to set the CDR Mode to RealTime and also set the CDR-Server IP. Step 3: If ePBX got a call record, it will send a TCP packet to CDR server. Then CDR server will show the CDR log as below.
  • Page 124 We strongly suggest u STOP CDR Collector if you want to view Today’s call record (TodayTemp.csv), otherwise the CDR Collector will lose the new call record due to the CSV file for Today (TodayTemp.csv) is being opened. • The CDR file will look like below The title for each column is: Caller ID Name, Caller ID,Called ID, Start Time, Answer Time, End Time, Call Duration (seconds), Talk Time (Seconds), State.

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