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Petwalk Solutions pet door User Manual

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User Guide
doors for pets
Version: 2.20

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Summary of Contents for Petwalk Solutions pet door

  • Page 1 ® User Guide doors for pets Version: 2.20...

  • Page 2: Eu*Declaration*Of*Conformity

    Your device complies with the essential requirements and other relevant provisions of EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC. A completely assembled petWALK pet door is a machine in the sense of the Machinery Directive 2006/42/EC. The declaration of conformity can be found on the last page of this manual.

  • Page 3: Table Of Contents

    SSEMBLY*OF*DECORATIVE*COVERS 8.19 TORAGE*OF*REMOTE*CONTROL OPERATION* FIRST*STEPS ILLUMINATED* ISPLAY*SYMBOLS COLOUR*CODING SYMBOLS*ON*THE*REMOTE*CONTROL FIRST* TEPS HANGE*OF* PERATING* TATE RIFDF BASED*DOOR*CONTROL 9.7.1 EGISTER!RFID!CHIP 9.7.2 DOOR!CONTROL!WITH!RFID!CHIP 9.7.3 MEANING!OF!LIGHT!SIGNALS!IN!RFID!OPERATION EMERGENCY*OPERATION*DURING*POWER*FAILURE ESET*OF*PET*DOOR 9.9.1 RESET!TO!CONDITION!OF!DELIVERY 9.9.2 RESET!YOUR!SETTINGS Page 3 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 4 CONTACT* MAINTENANCE* CLEANING*AND*CARE* DISPOSAL* DECOMMISSIONING*OF*PETWALK*PET*DOOR* APPENDIX* 18.1 ECHNICAL* 18.2 WARRANTY 18.3 2006/42//EG *DECLARATION*OF*CONFORMITY**ACCORDING* MACHINERY*DIRECTIVE 18.4 NAME*PLATE Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88 Petwalk Solutions GmbH & Co KG User Guide Page 4 of 88...

  • Page 5: Symbols

    Reference to the obligation to read the operating instructions! Failure to observe these precautions may result in malfunction of the IMPORTANT! product. Please note the requirement and importance to wear protective NOTE! gloves. Page 5 of 88 User Guide Petwalk Solutions GmbH & Co KG...

  • Page 6: Intended*Use

    5 INTENDED USE The petWALK pet door is intended to be used by pets only for autonomous leaving and entering buildings. For the safety of people (especially young children) and your pets the petWALK door is equipped with several safety devices (e.g. sensors for motion detection).

  • Page 7: Safety* Instructions*For* A

    In case the petWALK pet door is installed in the front door please DANGER! use it only in case the front door is closed. Otherwise there is a high risk of crushing hazard.

  • Page 8: Safety Instructions At The Pet Door

    Safety instructions, which draw attention to potential dangers, are also placed directly at the pet door or the package. These safety instructions have to be followed by all means. The icons for warnings, prohibitions and requirements at the pet door (or at the package) and their meaning as follows:...

  • Page 9: Installation*Guide

    Shipment for tunnel set (optional): 4 x Tunnel plates 8 x Mounting set 1 x Cellular rubber strips 1 x Extension cable for at least 50 cm tunnel length Page 9 of 88 User Guide Petwalk Solutions GmbH & Co KG...

  • Page 10: Description*Of*The*Pet*Door*Elements

    & will connect the outer to the inner frame. If very high insulation values are desired, an additional insulation frame ' can be attached or the outer frame can be covered by wall insulation material when installing your pet door into masonry.

  • Page 11: Required*Tools

    Using the petWALK pet door is most comfortable for your pet when it can pass easily without bending down or climbing up. This will be achieved when the upper edge of the door lies above the withers and the lower edge is positioned just above the ground.

  • Page 12: Installation*Types*At*A*Glance

    INTEGRATION INTO A COMPONENT If you plan to integrate the pet door into masonry, you may want to choose this type of installation. The advantage of this kind of mounting is that the insulation of your home can be pulled over the outer frame.

  • Page 13: Assembly

    NOTE! Check the content immediately after unpacking. Please mind an eco-friendly disposal of the packaging material, NOTE (paper and cardboard to paper waste, plastic parts to plastic waste)! Page 13 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 14 NOTE! Reference to the obligation of wearing protective gloves. During the installation of a pet door handle your tools with care –use appropriate and safe tools only. WARNING! Pay attention to the instructions when using any tool...

  • Page 15: Mounting*Into*Laminated*Glass*Or*Door*Panels

    8.11 MOUNTING INTO LAMINATED GLASS OR DOOR PANELS The easiest way to fix your petWALK pet door is to integrate it into double or triple laminated glass. All you need is the right aperture in your pane. Therefore a pane replacement is necessary, since cutting into laminated glass is impossible.
  • Page 16 3 plugs of the sockets at the board in the inner frame before removing the frame. 2. Lift the inner frame (part with the display) carefully with an upward movement. Petwalk Solutions GmbH & Co KG User Guide Page 16 of 88 Petwalk Solutions GmbH &...
  • Page 17 Depending on your selection, the pet door will protrude a little further from the component at the side where the spacer is installed. We recommend an installation at the inside of the device.
  • Page 18 (do not place it between spacer and door frame), which will later touch the component. These seals will connect the petWALK pet door with the component in an airtight way. Make sure that you do not stretch the seals when pressing them NOTE! into the groove and be aware that they are not strained thereby.
  • Page 19 The plugs are direction bound, so that is they only fit into the CAUTION! socket in one position. If they cannot be inserted easily, DO NOT use force, but try again rotated by 180°. Page 19 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 20 9. Now screw the two frames together carefully by using the 8 M6 x 30 countersunk screws. The screws must be tightened evenly at all sides. If the petWALK pet door is stuck loose in the opening, you have to recheck, if the horizontal placement of the door is correct.

  • Page 21: Installation*Into*Masonry

    For this type of installation you need the optional tunnel (recommended for wall thickness >7cm) in addition to the standard petWALK pet door. We can also recommend the use of mounting frames, which you can produce quite easily on your own. The mounting frame should be made out of timber with a minimum thickness of 5cm x 5cm.
  • Page 22 5cm. For wall mounting, it will probably not be needed. Alternatively it could be used as a mounting frame. Petwalk Solutions GmbH & Co KG User Guide Page 22 of 88 Petwalk Solutions GmbH &...
  • Page 23 4. Now insert the supplied round seal carefully into the grooves provided for this purpose, which will touch the component later, but not between the spacer and the doorframe. With the help of these seals, you can now attach your petWALK pet door airtight towards the component.
  • Page 24 If necessary, the threaded rods NOTE! should be cut accordingly. This is easily done with a hacksaw by site (see chapter 9). Petwalk Solutions GmbH & Co KG User Guide Page 24 of 88 Petwalk Solutions GmbH & Co KG...
  • Page 25 (ceiling and base plate). Once mounted the side plates are resting on theses strips and seal tightly. You can carefully remove any overlaying parts of the sealing NOTE! tape with a knife after final assembly. Page 25 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 26 10. Now turn the 8 threaded rods easily into the threaded inserts provided for this purpose in the outer frame-until they are fixed. Petwalk Solutions GmbH & Co KG User Guide Page 26 of 88 Petwalk Solutions GmbH & Co KG...
  • Page 27 TIPP! substantially simplified. For tunnel lengths of more than 50cm it is advisable to fix even the threaded rods to the tunnel body with adhesive tape. Page 27 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 28 If you have done everything right so far, the threaded rods will NOTE! slightly protrude from the tunnel plates. 12. The lateral surfaces should rest on the seals of the top surfaces. Petwalk Solutions GmbH & Co KG User Guide Page 28 of 88 Petwalk Solutions GmbH & Co KG...
  • Page 29 If you are absolutely sure that no rain can reach the pet door, you can also insulate the lower part of the frame. But be careful, water can soak into the masonry, when splashing on the door panel.
  • Page 30 On the inside the tunnel plates and threaded bars should now NOTE! slightly project beyond the component. Petwalk Solutions GmbH & Co KG User Guide Page 30 of 88 Petwalk Solutions GmbH & Co KG User Guide...
  • Page 31 The power supply can be installed in a flush junction box, in the meter box or at the pet door. Subsequently, we will only describe the installation at the pet door here. See chapter "Installation of flush-mounting power supply".
  • Page 32 IN ANY CASE. Check the threaded CAUTION! bars or plates; maybe they are not at the provided space. If necessary, correct the position. The petWALK pet door must always be mounted perpendicular CAUTION! and horizontally aligned. The two frames must also be horizontally aligned.
  • Page 33 When installing in masonry with a tunnel length of more than 30cm, slight condensation can occur under certain circumstances - this is not a product defect. Although the petWALK pet door is optimally insulated and is NOTE! proper installed within the insulation layer of your wall,...

  • Page 34: Activate Backup Battery

    Three wires are available for the potential-free connection. Please get in contact with the manufacturer of your alarm system to find out, if the pet door needs to be connected as normally open (NO) (in closed state of the pet door, the contact is interrupted) or normally closed (NC) (the switch is closed when the pet door is closed).

  • Page 35: Connection*To*Optional*Door*Contact

    8.16 RETROFIT OF ALARM SYSTEM AND DOOR CONTACT If you want to integrate the petWALK pet door into your alarm system at a later time or intend to install a door contact, you will find a retrofit kit in our online shop that can be assembled with some skill.

  • Page 36: Installation*Of*Flush

    The power supply can be installed into a flush junction box, into the electric meter box or at the pet door. Subsequently, we will only describe the installation at the pet door here.

  • Page 37: Assembly*Of*Decorative*Covers

    If you ever desire an altered surface, you can remove the cover of the pet door and replace it by a new one. In that case take the cover off carefully starting at one edge and continue fastener by fastener;...

  • Page 38: Operation

    The petWALK pet door has a built in accumulator, which ensures that your pets can come back into the home and that the pet door is firmly closed in case of a power failure (see also Chapter emergency operation in case of power failure). This battery is pre-charged at the factory.

  • Page 39: Illuminated Display Symbols

    The display on the inside above the pet door will always give you an overview of the current status of the pet door. In order to make the operation as simple as possible, each light symbol is assigned to a function key with the same symbol on the remote control.

  • Page 40: Colour*Coding

    (2-3 sec). During this period, the pet door will not recognize movement. Orange Means that an activity has been detected. Example: If the access control is flashing orange, the pet door is trying to read the RFID chip. Dark Means that a function has not been activated.

  • Page 41: Symbols*On*The*Remote*Control

    The Operating Mode - symbol in green light means that the pet door is in operation. • Entry / Exit control in green means that both entrance and exit are allowed. • If the symbol of Access Control with RFID chip symbol is not illuminated, only the motion •...
  • Page 42 You need the programming buttons to program and adjust your petWALK pet door. When using the factory setting, a satisfactory operation should be possible immediately. To adapt your pet door to your personal needs, almost everything is adjustable at our product: the opening time of the door −...

  • Page 43: First Steps

    Now everything is ready for your pet to try its new personal front door. Your pet will now use and appreciate the newly gained „freedom" very quickly. As long as you do not press any buttons on the remote control, the pet door will open when detecting motion (both on the inside and on the outside).

  • Page 44: Change Of Operating State

    CHANGE OF OPERATING STATE The easiest way to control the "opening times" of your petWALK pet door is to use the Operating Mode button on the remote control. If you want to prevent that your pet door can be used, press the Operating Mode button again.

  • Page 45: Register!Rfid!Chip

    RIFD-BASED DOOR CONTROL You can program your petWALK pet door the way that only pets having an authorized RFID-based id chip can access it. It does not matter whether your pet has an implanted transponder or carries a collar tag. The chip is used as a house key of your pet. If the RFID chip is registered at the door and the access control program is activated, the door will only open when your pet is in front of it (RFID stands for radio frequency identification).

  • Page 46: Door!Control!With!Rfid!Chip

    In this mode (with RFID chip), you can also see which animal has just used the door. In the example shown below the pet with chip number 2 passes through the pet door from the inside to the outside.

  • Page 47: Meaning!Of!Light!Signals!In!Rfid!Operation

    EMERGENCY OPERATION DURING POWER FAILURE Your petWALK pet door is also equipped with a backup battery. In case of a power failure, your pets will not be left outdoors. The door switches into emergency mode. This means that no pet can get outside, but all pets that are still outside can get in again.

  • Page 48: Reset*Of*Pet*Door

    RESET OF PET DOOR Of course, you also have the option to reset all the settings of the petWALK pet door. If you can’t remember what you have set and which settings you have tried and saved, this is the simplest way to come back to the original state.
  • Page 49 10.1 GENERAL: In chapter "Operation", we have described the basic features. For daily operation of the petWALK pet door this will be sufficient. We tried to set the pet door ex works in a way that a convenient operation is possible.
  • Page 50 The petWALK pet door also offers you the option to set the opening times according to your needs. As long as the pet door detects motion in its environment, it will not close. Thus, the safety of your pet is always guaranteed.
  • Page 51 We have tried to set an optimal range for the internal and external motion sensor in the factory settings. Since we were aware, that a general solution will not necessarily be optimal for your special needs, the range of the motion sensor of the petWALK pet door is independently adjustable inside and outside.
  • Page 52 Once your pet gets NOTE! familiar to the petWALK pet door, you can prevent that the door is accidentally opened when passing by reducing the range. The range of the sensors can be influenced by external factors such as humidity, temperature, and objects and may need to be readjusted.
  • Page 53 10.2.5 SETTING OF DOOR FRAME ILLUMINATION In the entrance area we have installed a light for our pets, which (if the pet door is open) illuminates during the opening times. You can also adjust the brightness according to your needs in 6 steps from 0 through 5.
  • Page 54 This is usually no error. You should NOTE! check the opening angle from time to time and re-adjust it if necessary as described above. Petwalk Solutions GmbH & Co KG User Guide Page 54 of 88 Petwalk Solutions GmbH & Co KG...
  • Page 55 This mode is also useful if there is a risk that a foreign animal NOTE! might unintentionally follow your pet into the house. That way this animal may leave the house again. Page 55 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 56 10.3 BASIC FUNCTIONS 10.3.1 MOTION DETECTION AT THE PET DOOR If your petWALK pet door is in operation, although no function has been activated, you can notice identified movements on the inside or outside directly on the display. Movement on the inner side is detected: Movement on the outer side is detected: Recognized movements are displayed in the same way in all operating conditions.
  • Page 57 10.3.3 MANUAL CLOSING AND OPENING OF THE PET DOOR During normal operation the pet door is opened via the motion sensor - or with the appropriate setting via the access control. Of course you have the option to comfortably use remote control to manually open and close the petWALK pet door again.
  • Page 58 The display shows the following information: The petWALK pet door is now controlled by motion detection. If the current time is in the selected time window, the symbol turns green. If the current time is outside the time window, the symbol turns red.
  • Page 59 After reaching the desired minute value, confirm with the OK button and you will automatically be lead to the programming of the end time of the exit, as indicated by the red flashing exit control symbol. Page 59 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 60 Now you can again specify the times, as described above, when your pets are allowed to get inside. Below you can see the corresponding display images: Petwalk Solutions GmbH & Co KG User Guide Page 60 of 88 Petwalk Solutions GmbH &...
  • Page 61 Up to 254 RFID chips (pets) can be registered at a petWALK pet door. In another programming step, you can also determine if the time program shall apply to the appropriate pet, or this particular pet is always or never allowed to open the door.
  • Page 62 The P disappears on the display and the number on the display is increased by 1 (shows the next free space). From now on the petWALK pet door will always recognize your pet and show with the number 02 as soon as it is near the pet door. By pressing the Setup button twice you exit the programming mode, and you are back to the operating state, from which you have started the program.
  • Page 63 In this mode, you can also see which of your pets is using the door. In the example below, the pet with number 02 is passing the pet door from inside to outside. In the following example, your pet with number 02 wants to enter the house. This feature is not activated in this example, and so the petWALK pet door will not open.
  • Page 64 But if you have several pets and intend that different rules apply for the use by these pets, the petWALK pet door offers a number of possibilities. You can set per animal if the time program: Always applies −...
  • Page 65 The deletion is confirmed with a beep and the display returns to the first free space available. You can now register a new RFID chip or exit the setting menu again. Page 65 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 66 10.4.5 PROGRAMMING OF DAWN CONTROL A brightness sensor is mounted at the petWALK pet door, which can be used to control the pet door. You can specify at which dawn level your pet is not allowed to exit any longer or is only allowed to pass in one direction.
  • Page 67 Now, exit is disallowed from a dawn value of 50 or below. To save the setting, press the OK button. The petWALK pet door is now back to setting mode. You can now leave these settings by pressing the Setup button or the Operating Mode button.
  • Page 68 10.4.6 PROGRAMMING OF RAIN SENSOR CONTROL The petWALK pet door can also be controlled by an optional rain sensor. A rain sensor suitable for your pet door can be ordered in our online shop. This rain sensor communicates via radio with our pet door, no additional installation work is necessary.
  • Page 69 We are now back to setting mode. You can now leave by pressing the Setup button or the Operating Mode button. Then the pet door is back to the operating state from which you have started the program. By experience, we recommend to prohibit in wet conditions only...
  • Page 70 The use of an optionally available door contact is recommended if the petWALK pet door is installed into a front door, or if the pet door will be installed adjacent to an entrance door. The door contact interrupts the functionality of the pet door when the entrance door is opened.
  • Page 71 If using a door contact with the principle normally closed, the display must be set to "ncLo". The setting is saved with the OK button. You leave the setting mode by pressing the Setup button or by pressing the Operating Mode button. Page 71 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 72 10.4.8 COLOUR CODE OF DISPLAY ELEMENTS In order to make the operation of the petWALK pet door as simple as possible, we kept the number of display elements as small as possible too. The basic meaning of the display colours is already described in chapter 9.2. Here we will...
  • Page 73 Orange!>Green!flashing! !! Colour-coding of the display panel Access Control Meaning!of!colours!of!display!elements* Green! RFID!door!control!is!activated! Red! Error! Orange! Green!flashing! During!programming!! Red!flashing! Error! Orange!flashing! Operation!with!activated!Access!control:!RFID!reading!active!/! Trying!to!read!a!RFID!Transponder! In!RFID!programming!mode:!free!program!position!! Orange>Red!flashing! In!RFID!programming!mode:!delete!selected!RFID!Transponder!at! the!selected!program!position! Orange!>Green!flashing! In!RFID!programming!mode:!RFID!Transponder!already! programmed!at!this!program!position! Page 73 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 74 Colour-coding of the display panel Rain Sensor Control Meaning!of!colours!of!display!elements* Green! Moisture!control!is!activated,!battery!of!sender!is!OK!! Red! Orange! Receiving!ok!from!the!rain!sensor,!battery!low! Green!flashing! During!programming!! Red!flashing! No!signal!reception!from!the!rain!sensor! Orange!flashing! Orange>Red!flashing! Orange!>Green!flashing! Waiting!for!signal!reception!from!sender!(rain!sensor)! Petwalk Solutions GmbH & Co KG User Guide Page 74 of 88 Petwalk Solutions GmbH & Co KG User Guide Page 74 of 88...
  • Page 75 Error handling: If the petWALK pet door is still open, you have to remove the obstacle. If the pet door is closed again, you should check which object has prevented the door from closing to avoid this situation in the future.
  • Page 76 So the functionality of the pet door is not affected for a certain period. But you should switch to 24V input voltage as soon as possible in order to charge the backup battery for emergency operation or unplug the backup battery.
  • Page 77 Error handling: If this error occurs, the pet door might have been broken up by force and needs to be repaired or replaced. You can disable this error message and the alarm signal by pressing the OK button.
  • Page 78 For a high quality closure, an asymmetrical mushroom cap is used, which enables that a manually opened pet door can be turned frontal with a TORX T15. By rotating (up to 360 degrees), the contact pressure of the door leaf can change.
  • Page 79 This can be found in Section 10.4.7 If your pet door is not connected to a door contact, you may have activated the door-to-door contact by mistake. Instructions how the door contact can be activated and disabled again can be found in Chapter 10.4.7...
  • Page 80 If the pet door is not used for a longer period, the area around the metal fittings of the pet door might be condensed due to lack of ventilation of the tunnel. Especially in new buildings remaining building moisture can cause this effect.
  • Page 81 17 DECOMMISSIONING OF PETWALK PET DOOR Please depollute the pet door or parts of it environmentally friendly and correctly sorted (metal to the respective metal scrap, plastic to plastic waste, etc. - Do not dispose as...
  • Page 82 18 APPENDIX 18.1 TECHNICAL DATA Dimensions (Medium) Petwalk Solutions GmbH & Co KG User Guide Page 82 of 88 Petwalk Solutions GmbH & Co KG User Guide Page 82 of 88...
  • Page 83 Dimensions (Large) Page 83 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 84 Class E1050 according to test standard for windows, doors EN 12208 - 1999-11 • Resistance to wind load C3 according to test standard for windows, doors EN 12210 • Petwalk Solutions GmbH & Co KG User Guide Page 84 of 88 Petwalk Solutions GmbH & Co KG User Guide...
  • Page 85 433,92 MHz radio receiver for external environmental sensors • Potential free output signal for alarm systems • Connection of secondary door opening contact (optional for door in door installation) • Page 85 of 88 User Guide Petwalk Solutions GmbH & Co KG...
  • Page 86 New devices and their components, which have any kind of defect because of fabrication − and/or material faults, are going to be repaired by Petwalk Solutions GmbH & Co KG at its own choice, or replaced, if repair is disproportionate. For wear parts (battery, seals, decorations, clutch), this warranty is limited to 6 months from time of purchase.
  • Page 87 18.3 EC DECLARATION OF CONFORMITY ACCORDING 2006/42//EG (MACHINERY DIRECTIVE) We, Petwalk Solutions GmbH & Co KG, hereby declare that the product described below Type: Door for pets Serial number: See nameplate, last page Year of manufacture: See nameplate, last page complies with all relevant requirements of this directive and the technical documentation has been prepared in accordance with Appendix II.
  • Page 88 This nameplate is located on the inside of the outer flange. For questions regarding to this equipment please keep the serial number (S/N) and part number (A/N) ready. So you help us identify your petWALK pet door. The petWALK Team wishes you and your pet a lot of fun with this product! Petwalk Solutions GmbH &...

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