Petwalk Solutions petWALK User Manual
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Petwalk Solutions petWALK User Manual

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User Manual
VERSION 4.1

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Summary of Contents for Petwalk Solutions petWALK

  • Page 1 User Manual VERSION 4.1...
  • Page 2 Copyright © The purpose of this document is to support the use, maintenance and installation of the petWALK pet door system and it is provided for this sole purpose. The pictures and graphical representations in this assembly and installation manual might not be an exact representation of the original items they represent.
  • Page 3 Collar tag „large“ ca. 0 – 20 cm (0-7.87 in) Please keep in mind that when using the petWALK pet door, your pet wears the tag on their collar around their neck which in itself implies a certain distance between the RFID collar tag and the RFID antenna in the door leaf.
  • Page 4 Install the petWALK pet door as indicated in this manual (the inner and outer frame are connected tightly via threaded rods to close the opening. The petWALK door has to be installed in such a way that it is possible to uninstall easily.
  • Page 5 Congratulations on your new petWALK pet door! Welcome to the petWALK family! You now have the world‘s most technically advanced pet door at home. We hope that you and your four-legged darlings enjoy your new-found freedom. Your petWALK pet door is an extremely high quality and electronically very complex product. Please read this user manual as well as the installation manual carefully.

  • Page 6: Table Of Contents

    Content & purpose of this document ..................10 Safety ............................. 10 General safety instructions ..............................10 Safety instructions for handling the petWALK pet door ....................11 Safety instructions on the petWALK pet door ........................12 How to test a petWALK pet door ....................13 Your petWALK pet door......................
  • Page 7 Programming the optional door contact..........................41 Operating the door with RFID access control ................43 General RFID information in relation with the petWALK pet door ..................43 Using implanted chips for RFID-access ..........................43 Detection range of RFID-collar tags and RFID-chips ......................44 Operationg the door in RFID acces control mode ......................
  • Page 8 Shutting down and disposal of the petWALK pet door .............. 59 FAQs ............................60 Contact details ........................63 Processing repair and warranty cases ..................64 14.1 Repair/warranty handling procedure ..........................64 Appendix ..........................65 15.1 Technical details ................................65 Guarantee conditions ......................70 16.1 EC Declaration of conformity according to the directive on machinery 2006/42/EC (machinery directive) ....

  • Page 9: Explanation Of Symbols

    The following symbols are used as a visual aid in this user manual: This symbol entitled NOTE indicates supporting information regarding the NOTE! operation of the petWALK pet door. This symbol entitled CAREFUL indicates a potentially dangerous situation, an immediate danger to the life and health of persons and situations that might...

  • Page 10: Proper Use

    PROPER USE The petWALK pet door is designed to be used solely by pets (in order to be able to enter and leave a building independently). In order to ensure the safety of persons (especially small children) and their pets, the petWALK pet door is equipped with multiple safety mechanisms.

  • Page 11: Safety Instructions For Handling The Petwalk Pet Door

    Swap the battery (backup battery) immediately when it is empty. (For example, should there be a powercut, the petWALK pet door will no longer be able to open and close). Ensuring the battery charge is sufficient is especially important during...

  • Page 12: Safety Instructions On The Petwalk Pet Door

    Safety instructions on the petWALK pet door There are also safety instructions on the petWALK pet door itself as well as on the packaging. These instructions draw attention to possible hazards and residual risks. The instructions found on the safety labels on the petWALK pet door as well as the packaging must be complied with under all circumstances.

  • Page 13: How To Test A Petwalk Pet Door

    Push the packaging lid inwards where perforated and place this part on the bottom of the box. Open the box and place the petWALK pet door inside as shown in the picture. The door module has to be held from now on.
  • Page 14 Remove the perforated flap left or right to make space for the power cable. Connect the petWALK door with the wall plug included in the package and take your time to test the petWALK door thoroughly with your pet. To make it easier for your pet, you can place the testing stand in a door frame between two rooms and block the sides with pieces of cardboard.

  • Page 15: Your Petwalk Pet Door

    Depending on how and where you would like to install the petWALK pet door, please proceed in accordance with the installation manual. To prepare for installation, we recommend watching our installation videos. You will find the link to the videos on our website at www.petwalk.at/info-center/installation.

  • Page 16: Surface Texture

    Please take time to train your pets on how to use the petWALK pet door. The door has to be able to open and close uninterruptedly. Your pet must not press against or run into the door leaf. Your pet has to walk through the petWALK door slowly and leave the opening- and closing area immediately.

  • Page 17: Components Of The Petwalk Pet Door

    Door contact: the door contact is located on the hinged side above the door leaf next to the electronics. The door contact is used to determine if the petWALK pet door is locked or forced open, which would trigger an alarm.

  • Page 18: Functionality Of The Petwalk Pet Door

    If the door leaf encounters a slight resistance when closing or opening, it will immediately come to a halt before opening up a little again. After a while, the petWALK pet door will produce a warning tone before trying to close the door leaf carefully once again - however, this time with a little more pressure.

  • Page 19: Mechanical Anti-Jamming Protection (Slip Clutch)

    2.7.4 CONSTRUCTIONAL ANTI-JAMMING PROTECTION petWALK pet doors uses two independent motors in order to be able to move the door leaf as softly as possible, yet lock it tightly.

  • Page 20: Basic Functionality

    3.1 MEANING OF THE ICONS ON THE DISPLAY The display on the inside gives you an overview of the current operating status of the petWALK pet door. To make using the door as simple as possible, every icon is assigned to a button on the remote control with the same icon.

  • Page 21: Colour Coding On The Display Screen

    (2-3 secs.) after an RFID read cycle. During this time, no movements are recognised by the petWALK pet door. Orange Signals that an activity has been recognised. When the petWALK pet door attempts to read an RFID chip, the access control icon flashes orange. Unlit Signals that a function is not activated.

  • Page 22: Colour Coding Of The Individual Display Elements

    3.1.1 COLOUR CODING OF THE INDIVIDUAL DISPLAY ELEMENTS In order to make it as simple as possible to use the petWALK pet door, we have kept the number of display elements as little as possible. The principle meaning of the display colours has already been explained in the previous chapter.
  • Page 23 Flashing orange > red During RFID programming: selected animal chip erased During RFID programming: selected animal chip already programmed; In use, if the door tries Flashing orange > green to read an RFID code Petwalk Solutions GmbH User Manual Seite 23 von 72...

  • Page 24: Movement Detection By The Petwalk Pet Door

    3.2 MOVEMENT DETECTION BY THE PETWALK PET DOOR As soon as the petWALK pet door is in operation, the motion sensors will detect movements on the inside or outside. Even if no other program has been activated. This is indicated by the ENTRY CONTROL or EXIT CONTROL symbols flashing orange.

  • Page 25: Detection Range Of The Motion Sensors

    No. 02. When the same chip is detected from the outside, this is what the display will look like: Note: the display above shows that both entry and exit are allowed for the pet with RFID chip No. 02. Petwalk Solutions GmbH User Manual...

  • Page 26: Manual Opening And Closing Of The Petwalk Pet Door

    The petWALK pet door comes with a battery that is configured for emergency power supply. This ensures that the petWALK pet door doesn‘t stay open after a power cut and that your pets don‘t get locked out during a power cut. The emergency power supply on petWALK pet doors delivered after 2015 can be configured.

  • Page 27: Initial Operation Of The Petwalk Pet Door

    You will hear a quiet noise a few seconds after the device has been connected. This is normal and indicates that initialisation is finished and the petWALK pet door is ready to be used. A red glowing ring on the display indicates that the petWALK pet door is in sleep mode.

  • Page 28: Meaning Of The (Remote) Control Symbols

    When pressed, the symbol glows green, RFID recognition is activated and the petWALK pet door only opens for authorised animals with a preregistered RFID chip. When pressed again, the symbol is no longer lit and the petWALK pet door is once again opened and closed by the motion sensors. TIME CONTROL When pressed, the set time program is activated.

  • Page 29: Switching The Petwalk Door On And Off

    • The current time is also shown. Now you can test the petWALK pet door with your pet for the first time. Your pet will quickly grow to enjoy and appreciate its new found freedom. As long as you don‘t press any other buttons on the remote control, the petWALK pet door will now open as soon as it identifies movement (inside as well as outside).

  • Page 30: Opening And Closing The Petwalk Pet Door Manually

    4.5 CHANGING THE OPERATING MODE The easiest way to regulate the entry and exit through the petWALK pet door is to simply turn it on or off. Press the OPERATING MODE button on the remote control to turn the door on. Press OPENING MODE again, if you want to turn it off.

  • Page 31: Operation Mode „Return Home

    4.5.1 Operation mode „return home“ As explained in the previous section, if you want to limit the exit through the petWALK door, eg. at nighttime, you can set the door to „return home mode“, so that your pets will be able to return home but not leave again.

  • Page 32: Emergency Operation During Power Outage

    Your petWALK pet door is equipped with a backup battery. Your pets will not be forced to remain outside should there be a powercut. In case of a power failure, the petWALK pet door goes into an emergency mode. At this point, no animals can go outside but any animals that are still outside will be able to get back inside.

  • Page 33: Set Up And Programming

    OK button, the MENU BUTTON or the OPERATING MODE button. Should you wish to exit the time setup menu without adjusting the current settings, simply press the MENU BUTTON Petwalk Solutions GmbH User Manual Seite 33 von 72...

  • Page 34: Adjusting The Volume Of Signal Sounds

    Should you wish to exit the volume setup menu without adjusting the current settings, simply press the MENU BUTTON If you don‘t press any other buttons, the petWALK pet door will assume that you have no interest in changing the volume and will return to its previous operating mode (without adjusting the volume level).

  • Page 35: Adjusting The Door Opening Angle

    This learning mode involves the door leaf opening until it is blocked by an obstacle. This angle is saved. The next time the petWALK pet door opens, it will stop just before the opening angle that was reached in the learning mode.

  • Page 36: Adjusting The Doorway Lighting

    5.5 ADJUSTING THE DOORWAY LIGHTING We have built lighting for your pets into the entrance area of your petWALK pet door. The doorway is lit up whilst the door leaf is open. You can select the brightness level that fits your needs - from 0(off) to 5 (brightest). The default setting is level 5 - the brightest setting.

  • Page 37: Adjusting The Sensitivity Of Motions Sensors (Detecting Range)

    88. However, we are aware that this setting might not fit your specific needs. As a result, you can adjust the sensitivity of the inner and outer motion sensors on your petWALK pet door independently. In order to adjust the motion sensors, press the MENU BUTTON to access the setup mode.

  • Page 38: Programming The Brightness Threshold

    In order to use this sensor to control the petWALK pet door, you must first set the light threshold, after which the door‘s functionality should be limited.

  • Page 39: Programming The Time Window For Entry And Exit Control

    On this display, the entry control or exit control icons will indicate to you what is currently allowed on the basis of the current dusk sensor settings. This way, you are always aware of the current status of your petWALK pet door.

  • Page 40: Programming The Time Window For Entry Control

    Once you have set the hour, press the OK button. Now set the minutes in the same way and confirm with the OK button. Seite 40 von 72 User Manual Petwalk Solutions GmbH...

  • Page 41: Programming The Optional Door Contact

    The petWALK pet door closes immediately and/or cannot be opened anymore. As a result, the risk of injury as a result of the petWALK pet door being open is reduced and collision damage is avoided.
  • Page 42 When using a door contact that works according to the normally closed principle, you have to select ncLo (see below): Press OK to save your settings. You can exit the programming mode by pressing the MENU BUTTON the OPERATING MODE button. Seite 42 von 72 User Manual Petwalk Solutions GmbH...

  • Page 43: Operating The Door With Rfid Access Control

    6.1 GENERAL RFID INFORMATION IN RELATION WITH THE PETWALK PET DOOR You can set up your petWALK pet door so that it can only be opened with an RFID collar tag. The chip works for the animal in the same way that your house key works for you. Once the petWALK pet door has registered the RFID chip, it opens only for that particular registered pet, and only of no other preset limitations apply.

  • Page 44: Detection Range Of Rfid-Collar Tags And Rfid-Chips

    This has a dramatic effect on the reading range from functioning well to not at all. In order to maximise the distance, petWALK doesn‘t read the numerical value of the chip like vets‘ devices. Instead, petWALK analyses the RFID chip‘s frequency spectrum using complex mathematical methods and compares it with the patterns saved previously.

  • Page 45: Operationg The Door In Rfid Acces Control Mode

    6.4.1 PROGRAMMING AN RFID COLLAR TAG In order to program an RFID chip, the petWALK pet door has to be switched on and the OPERATING MODE icon has to be glowing green on the display. Then, press the MENU BUTTON on the remote control.

  • Page 46: What The Diplay Tells You About Granting And Denying Rfid Access

    The flashing indicates that the petWALK pet door is trying to read the RFID chip. If the petWALK pet door identifies the chip, it will open. If no known RFID chip can be identified after about 20-30 seconds, the open door icon will glow red for about 2 seconds.
  • Page 47 Press the ACCESS CONTROL button repeatedly to adjust the setting to fit your needs: This setting shows that RFID recognition is only active from outside to inside. The petWALK pet door motion sensor opens the door from inside to outside.

  • Page 48: Setting Up Different Permissions For Different Rfid Collar Tags

    Flashing orange: Permission is the same as the general settings (picture above) Flashing green: This animal may always exit or enter the house Seite 48 von 72 User Manual Petwalk Solutions GmbH...

  • Page 49: Erasing An Rfid Chip

    In this operating mode, you can tell which pet is currently using the petWALK pet door. In the example below, pet number 02 is going through the petWALK pet door from inside to outside.
  • Page 50 In the following example, pet 02 is trying to get back into the house. However, in this example, this mode is not activated and thus, the petWALK pet door does not open. Seite 50 von 72 User Manual Petwalk Solutions GmbH...

  • Page 51: Overview Of The Most Important Programming Steps

    Erase all settings / Reset to factory settings: 2x MENU BUTTON – UP / DOWN until [ALL] shown on display – OK Exit the setup / 1x MENU BUTTON programming menu Petwalk Solutions GmbH User Manual Seite 51 von 72...

  • Page 52: Possible Malfunctions

    8.1 RESETTING THE PETWALK PET DOOR - RESET You can reset all settings on the petWALK pet door. This means that, should you not be able to remember what exactly you‘ve set up and changed whilst trying out the door, you can easily reset the door and start over.

  • Page 53: Petwalk Pet Door Makes A Rattling Sound

    Carefully press the switch with a pen (or something similar). A successful restart is indicated by the operating mode icon on the display glowing red. After a rattling noise, the petWALK pet door has been initialised again and is ready for operation.

  • Page 54: Error Messages On The Display

    Remove the error: If the petWALK pet door is still open, you need to remove the obstacle. If the petWALK pet door is closed again, check what might have stopped the door from closing to avoid the situation in the future. Then, press the OK button on your remote control to confirm the error message.

  • Page 55: E03: Door Leaf Fails To Close Whilst The Motor Is Running

    9.4 E05: NO 24V POWER ADAPTOR CONNECTED This error code is included for the sake of completeness. It indicates that the petWALK pet door is not being operated with a 24 V power adaptor and thus, cannot be operated at all.

  • Page 56: A00: Alarm - Door Leaf Forced Open

    Removing the error: Typically, the petWALK pet door will still be open when this error occurs. As the door has been forced open, it will be necessary to repair or swap the door. To confirm the error message and the alarm signal, press OK...

  • Page 57: Hinge Bolts

    10.2 HINGE BOLTS Even though the petWALK door has built in hinge bolts and closures of the highest quality, they could wear off over the years. The petWALK door has the same options to adjust the opening and closing mechanism just as any other window or door.

  • Page 58: Adjusting The Slip Clutch

    The screw for adjusting the slip clutch is located on the inner side of the top of the door leaf - on the side with the hinges. You can tighten it with a 13 mm / 1/2 in spanner. Naturally, the petWALK pet door has to be disconnected from its power supply first.

  • Page 59: Shutting Down And Disposal Of The Petwalk Pet Door

    Detailed information can be found in the WEEE Directive (2002/96/EG) (Waste Electrical & Electronic Equipment Directive). Take care of the raw materials that are in this product. Before disposing of components of the petWALK pet door, check whether they can be recycled. Recycle as much as possible.

  • Page 60: Faqs

    Can I connect my petWALK pet door to my alarm system at a later date? Connecting the door to the alarm system at a later date is no problem. The petWALK pet door can be equipped with a connection cable for an alarm relay at any time. You can order this in the online shop on the website at www.petwalk.at/shop.
  • Page 61 This might be due to the control software not running properly. Perform a software restart - see chapter 8.1 „RESTART / RESET“. In rare cases, the petWALK pet door might suffer a software crash and become unresponsive. Just like with a computer, a simple restart can often solve the problem. The petWALK pet door has to be RESET by disconnecting it from the power supply and then letting the battery run out.
  • Page 62 Condensation is forming on the petWALK pet door: This is not as a result of a product defect of the petWALK pet door, but instead due to the manner in which the petWALK pet door has been installed. In this case, please contact your installation partner.

  • Page 63: Contact Details

    6 on „RFID access control“ carefully. 13 Contact details Do you have any questions, requests, suggests or complaints? We are here for you! Should questions arise whilst using the petWALK pet door, you will find lots of answers in our FAQ‘s on our website: www.petwalk.at Of course, you are more than welcome to ask us a question via emai: info@petwalk.at...

  • Page 64: Processing Repair And Warranty Cases

    For the sake of completeness, we would like to point out that petWALK is not obliged to carry out repair or maintenance work on site. If, in the event of a lack of warranty, it is necessary to completely replace parts of the petWALK pet door or the door module itself, we will send you the required spare parts.

  • Page 65: Appendix

    15 APPENDIX 15.1 TECHNICAL DETAILS Measurements (Medium) Petwalk Solutions GmbH User Manual Seite 65 von 72...
  • Page 66 Measurements (Large) Seite 66 von 72 User Manual Petwalk Solutions GmbH...
  • Page 67 2 - 5,5 [cm] with 2 spacer frames 0,5 - 2 [cm] with optional tunnel set 7 - 70 [cm] Possible installation diameters with petWALK.control standard (without spacer) 7 [cm] with 1 spacer frame 4,0 - 7,0 [cm] with 2 spacer frames 1,0 - 4,0 [cm]...
  • Page 68 Range with external transponders (necklace pendant) approx. 0 cm / 0 in to max. 20 cm / 8 in • Range with implant transponders (animal ID) 0 cm / 0 in to max. 5 cm / 2 in Seite 68 von 72 User Manual Petwalk Solutions GmbH...
  • Page 69 1 IR receiver for remote control • 1 Reed door opening contact Interfaces • Serial RPC extension interface • Potential-free signal output for alarm systems (optional) • Connection for secondary door opening contact (optional) Petwalk Solutions GmbH User Manual Seite 69 von 72...

  • Page 70: Guarantee Conditions

    New devices and their components which have a defect as a result of manufacturing and / or material defects within 24 months or purchase will be repaired by Petwalk Solutions GmbH at its own discretion. Should the repairs costs be disproportionally high, the device will be replaced by a corresponding device that is state-of-the-art.

  • Page 71: Ec Declaration Of Conformity According To The Directive On Machinery 2006/42/Ec (Machinery Directive)

    16.1 EC DECLARATION OF CONFORMITY ACCORDING TO THE DIRECTIVE ON MACHINERY 2006/42/EC (MACHINERY DIRECTIVE) We, Petwalk Solutions GmbH, hereby declare that the product described below Type: Doors for animals Serial Number: See the label on the last page of the user manual...

  • Page 72: Type Label

    Is your pet a star? Send us pictures or videos of your pet with the petWALK door and we will make sure to let the world know your pet is a star! Just send us a mail to meinliebling@petwalk.at and we will share your darling‘s content.

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