Page 1 USER MANUAL SAILOR 500/250 FleetBroadband Including 19” Rack Version...
Page 3 SAILOR 500 FleetBroadband ® SAILOR 250 FleetBroadband ® Including 19" Rack Version User manual Document number: 98-125645-G Release date: June 27, 2012...
Page 4 Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. • SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the United States and other countries. •...
Page 5: Safety Summary
0.4 m from the antenna panel. Refer to the drawing on the next page. Pour une antenne SAILOR 500 FleetBroadband, la distance de sécurité minimale avec le panneau de l'antenne sur l'axe focal est de 1.3 m, sur la base d'un niveau de radiation émis de 10 W/m...
Page 6 0.2 m from the antenna panel. Refer to the drawing below. Pour une antenne SAILOR 250 FleetBroadband, la distance de sécurité minimale avec le panneau de l'antenne sur l'axe focal est de 0.6 m, sur la base d'un niveau de radiation émis de 10 W/m...
Page 7 The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc. All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment.
Page 8 maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them. Failure to comply with the rules above will void the warranty!
Page 9: About The Manual
About the manual Intended readers This manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the SAILOR FleetBroadband system.
Page 10 Conformity contains declarations of conformity for the SAILOR FleetBroadband and the SAILOR FleetBroadband 19” rack systems. Related documents The below list shows the documents related to this manual and to the SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband systems. Document Title and description number SAILOR 500/250 FleetBroadband, Including 19”...
Page 11 SAILOR FleetBroadband systems. Voice Distress (Non-SOLAS), User manual 98-133687 Explains how to use the Thrane IP handset for making Distress and Urgency calls using an alarm panel and a SAILOR FleetBroadband system. Voice Distress (Non-SOLAS), Installation 98-133688 manual Explains how to install the Voice Distress (Non- SOLAS) system.
Page 13: Table Of Contents
Table of Contents Safety summary ..............iii Chapter 1 Introduction Welcome ................1 Features and interfaces ............3 Main units ................4 The Inmarsat BGAN system ..........10 Services and interfaces ............17 Chapter 2 Getting started Before you start ..............20 Starting up the terminal ........... 22 Connecting the Thrane IP handset ........26 Connecting a computer ............
Page 14 Table of Contents Using the Thrane IP handset ..........77 Chapter 4 Using the web interface Introduction ..............80 Entering the SIM PIN in the web interface ....... 85 Using the Dashboard ............86 Using the phone book ............. 90 Using the Call log ............96 Handling SMS messages ..........
Page 15 List of reserved IP subnets ..........245 Supported AT commands for PPPoE ....... 246 App. A Conformity SAILOR 500 FleetBroadband ...........251 SAILOR 500 FleetBroadband 19" Rack ......253 SAILOR 250 FleetBroadband ........... 255 SAILOR 250 FleetBroadband 19" Rack ......257 Glossary ..................259 xiii...
Page 16 Table of Contents...
Page 17: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your SAILOR FleetBroadband system! SAILOR 500 FleetBroadband and SAILOR 250 FleetBroadband are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Page 18 Chapter 1: Introduction Applications include: • Internet browsing • E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers This chapter has the following sections: • Features and interfaces •...
Page 19: Features And Interfaces
 2 Standard Phone/Fax ports for standard phones or fax machines  1 Euro ISDN port for ISDN phones or, for SAILOR 500 FleetBroadband only: G4 fax or ISDN modem  1 L-Band output for connecting a broadcast receiver for maritime data ...
Page 20: Main Units
Chapter 1: Introduction Main units SAILOR 500/SAILOR 250 FleetBroadband The main difference between the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system lies in the antenna. • SAILOR 500 FleetBroadband uses the TT-3052A/B/C antenna, which is a maritime BGAN Class 8 antenna.
Page 21 FleetBroadband antennas ® SAILOR 500 FleetBroadband antenna The SAILOR 500 FleetBroadband system uses the TT-3052A/B/C antenna, which is a maritime 3-axis controlled BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 22 Chapter 1: Introduction SAILOR 250 FleetBroadband antenna The SAILOR 250 FleetBroadband system uses the TT-3050A antenna, which is a medium size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation manual. Main units...
Page 23 Overview Whether you have purchased a SAILOR 500 FleetBroadband system or a SAILOR 250 FleetBroadband system, the terminal is basically the same. For this reason this section covers both systems. The SAILOR FleetBroadband Terminal is the controlling unit in the SAILOR FleetBroadband system.
Page 24 Chapter 1: Introduction The terminal is also available in a 19” Rack version. The 19” Rack terminal is the same as the basic version, except for the housing which fits in a 19” rack and has an additional power switch on the front panel. For information on how to install the terminal, refer to the installation manual.
Page 25 The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the SAILOR FleetBroadband system, but can also be used in a public network as a standard IP telephone. The Thrane IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).
Page 26: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 27 Chapter 1: Introduction Coverage ® The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at inmarsat.com. Inmarsat’s I4 satellite coverage 90°...
Page 28 A complete BGAN FleetBroadband system includes the SAILOR FleetBroadband terminal with connected peripherals, a SAILOR 500 FleetBroadband antenna or a SAILOR 250 FleetBroadband antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 29 Chapter 1: Introduction The BGAN services supported by SAILOR FleetBroadband Supported services The services currently supported by the SAILOR FleetBroadband comprise: • A Packet-Switched (PS) connection to the Internet • A Circuit-Switched (CS) dialed connection for voice, fax or data •...
Page 30 Maritime Rescue Coordination Centres (MRCCs) strategically located around the globe. To use the Voice Distress service you must first have it included in your airtime subscription, acquire a SAILOR 3771 Alarm Panel, enable Voice Distress in your The Inmarsat BGAN system...
Page 31 Chapter 1: Introduction terminal and assign a Thrane IP handset in the web interface of the SAILOR FleetBroadband terminal. Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding •...
Page 32 Chapter 1: Introduction Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Page 33: Services And Interfaces
Data over IP Computer Computer using web interface a. Notes for SAILOR 250 FleetBroadband: UDI data is not available. In low elevations, < 20°, 3.1 kHz Audio is not available. Refer to Service limitations on page 16. Services and interfaces...
Page 34 Chapter 1: Introduction Services and interfaces...
Page 35: Chapter 2 Getting Started
Registering with the BGAN network • Making the first call • Standard connection to the Internet (default) For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the SAILOR FleetBroadband systems.
Page 36: Before You Start
Note that the maximum allowed ambient temperature is 55°C. If the maximum ambient temperature does not exceed 45C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the SAILOR FleetBroadband systems. Before you start...
Page 37: Connector Panel
Reset button switch SIM slot L-Band Antenna Phone/Fax 1 Phone/Fax 2 ISDN 4 x LAN w. PoE Grounding stud Connector panel on SAILOR FleetBroadband, 19” Rack terminal: Power switch Reset button SIM slot DC input L-Band Phone/Fax ISDN Grounding Terminal...
Page 38: Starting Up The Terminal
Starting up the terminal SIM card Note that the SAILOR FleetBroadband terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 39 Chapter 2: Getting started 19” Rack terminal: Using the front power switch If you have the 19” Rack variant of the SAILOR FleetBroadband terminal, flip the switch in the front panel to “1” to switch on the terminal. Note To be able to use the power switch on the front panel, you must leave the On/Off switch in the connector panel in the On position.
Page 40 The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the SAILOR FleetBroadband systems. Starting up the terminal...
Page 41 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network.
Page 42: Connecting The Thrane Ip Handset
Chapter 2: Getting started Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from all 4 interfaces is • 64 W at 24 V DC power supply •...
Page 43: Connecting A Computer
Chapter 2: Getting started If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status. You can enter the SIM PIN using the Thrane IP handset.
Page 44: Entering The Sim Pin For The Terminal
Chapter 2: Getting started 3. When the computer and the terminal are ready, check the connection e.g. by accessing the built-in web interface of the terminal with your browser. For further information, see Accessing the web interface on page 82. You may have to disable the Proxy server settings in your browser.
Page 45 Chapter 2: Getting started Entering the SIM PIN using a phone or Thrane IP handset To enter the SIM PIN If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up. Do as follows: •...
Page 46 Chapter 2: Getting started If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card. Thrane IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key).
Page 47 Chapter 2: Getting started If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page. 2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is ready for use.
Page 48: Registering With The Bgan Network
Registering with the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the SAILOR FleetBroadband system automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.
Page 49 Chapter 2: Getting started LED indications during the registration procedure This table shows how the startup procedure is signalled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error. For further information on the indicators, see Light indicators on page 219.
Page 50 Chapter 2: Getting started Indications in the web interface The dashboard in the web interface also shows the status during and after registration. When the system is ready, the Antenna status field shows Tracking and the Status field shows Ready (unless a call or data session is active).
Page 51: Making The First Call
Chapter 2: Getting started Making the first call When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 48.
Page 52 Chapter 2: Getting started • Mobile number: The mobile number of the terminal/handset you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system. Example: If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.
Page 53: Standard Connection To The Internet (Default)
Chapter 2: Getting started Standard connection to the Internet (default) Note This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 68. By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface.
Page 54 Chapter 2: Getting started Activating the connection using the Thrane IP Handset (only handset number 0501) To activate the connection using the Thrane IP Handset, do as follows: 1. Connect the Thrane IP Handset to one of the LAN ports (preferably port 1). The handset starts up automatically.
Page 55: Chapter 3 Operating The System
Chapter 3 Operating the system This chapter describes how to use the SAILOR FleetBroadband systems. It has the following sections: • General • Using a phone or fax machine • Multi-voice (optional) • Voice Distress (optional) • Using a computer •...
Page 56 Chapter 3: Operating the system The Thrane IP handset When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the Thrane IP handset includes the following items for the terminal: •...
Page 57 Chapter 3: Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. With the web interface you can: • Enter the SIM PIN for the terminal •...
Page 58 Chapter 3: Operating the system • change the SIM PIN for the terminal • set up user rights (requires administrator password) • set up remote management and activation • set up restricted dialling • set up Multi-voice • set up Voice Distress For information on how to use the web interface, see Using the web interface on page 79.
Page 59 ISDN modem Data over IP Computer Computer using web interface a. Notes for SAILOR 250 FleetBroadband: UDI data is not available. In low elevations, < 20°, 3.1 kHz Audio is not available. Refer to Service limitations on page 16. General...
Page 60: Using A Phone Or Fax Machine
Thrane IP Handset, refer to the user manual for the handset. ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only SAILOR 500 FleetBroadband supports G4 fax (UDI). Phone/Fax 1 Phone/Fax 2 ISDN For information on how to connect to the interfaces, see the installation manual for the SAILOR FleetBroadband systems.
Page 61 SAILOR 500 FleetBroadband system you must use UDI. Note UDI and RDI are not available with the SAILOR 250 FleetBroadband system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the SAILOR 250 FleetBroadband system.
Page 62 Chapter 3: Operating the system • Phone/Fax. Select the call type for each port in the web interface under SETTINGS > Phone/Fax. For further information, see Configuring the Phone/Fax interface on page 114. • IP handset. Select the call type for each handset in the web interface under SETTINGS >...
Page 63 Chapter 3: Operating the system Phone numbers for incoming calls The mobile numbers for your system are listed in your airtime subscription. For example, you may have • 1 number for Standard Voice • 1 number for 3.1 kHz Audio •...
Page 64 Chapter 3: Operating the system • IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 132. Making or receiving a phone call Making a call Note...
Page 65 Chapter 3: Operating the system If there was an error establishing the connection, refer to the Troubleshooting Guide on page 209. If you are using the Thrane IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message.
Page 66 Chapter 3: Operating the system Making a call to the terminal Note By default all phones connected to the terminal will ring on incoming calls. However, this depends on the configuration of the interfaces in the terminal. See • Selecting the call type on page 45. •...
Page 67 Receiving a voice mail message If a call to the SAILOR FleetBroadband system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the SAILOR FleetBroadband messaging system to alert you that there is a voice message.
Page 68 Chapter 3: Operating the system Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. Note Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers instead of a local number.
Page 69 Chapter 3: Operating the system Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 70 Chapter 3: Operating the system Dialling prefixes Apart from the numbers above, the terminal uses the following dialling prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio. •...
Page 71 Chapter 3: Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released. In the web interface you can enable or disable the call waiting indication.
Page 72 Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 73 Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Note Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 74 45. UDI must be used for an ISDN G4 fax machine. Note that this is not possible in a SAILOR 250 FleetBroadband system. Refer to Configuring the ISDN interface on page 116. To send a fax from a fax machine connected to the terminal, dial 00 <country code>...
Page 75 An ISDN G4 fax machine connected to the SAILOR 500 FleetBroadband terminal can only receive a fax with UDI (unless it is in G3 mode). SAILOR 250 FleetBroadband does not support UDI and cannot be used with G4 fax. 1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.
Page 76: Multi-Voice (Optional)
Chapter 3: Operating the system Multi-voice (optional) You can add Multi-voice to your airtime subscription, enabling you to have up to 9 simultaneous calls. Note You must have Multi-voice in your airtime subscription, Thrane IP Handset software version minimum 1.13 and terminal software version minimum 1.15, in order to support the Multi-voice function.
Page 77 Chapter 3: Operating the system Handset contexts Calls to the terminal are treated differently depending on the handset context. There are 3 possible handset contexts, which are explained in this section: • Call type groups • Directly assigned handsets • Unassigned handsets The handsets are called using one of the mobile numbers received from your airtime provider.
Page 78 Chapter 3: Operating the system Directly assigned handsets The mobile numbers are assigned to individual handsets. Only the assigned handset will ring when the belonging number is called. Note To use this feature you must have additional numbers in your airtime subscription and enable the use of additional numbers in the web interface.
Page 79 Chapter 3: Operating the system Unassigned handsets These are IP handsets that are not assigned a number, and that do not belong to a call type group. Use this handset context if you want to create a group of IP handsets that can be called together. All unassigned IP handsets will ring when you call a mobile number which has not been assigned to a handset.
Page 80 Chapter 3: Operating the system Additional numbers for Multi-voice Note You must have Multi-voice with additional numbers in your airtime subscription to be able to use this feature. In addition to the phone numbers for incoming Standard Voice, 3.1 kHz Audio and UDI/RDI, your subscription may include extra phone numbers that can be assigned to specific handsets.
Page 81: Voice Distress (Optional)
The software version of the Thrane IP Handset used for Distress must be at least version 1.12, in order to support the Voice Distress function. The Voice Distress system includes a FleetBroadband system, a SAILOR 3771 Alarm Panel and a Thrane IP Handset. SAILOR 150/250/500 System...
Page 82: Using A Computer
The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the SAILOR FleetBroadband systems. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.
Page 83 181. Working with network user groups The LAN users of the SAILOR FleetBroadband system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •...
Page 84: Default Setup
Chapter 3: Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Managing LAN network users on page 143.
Page 85 Chapter 3: Operating the system Start/stop Standard IP on the LAN interface By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administrator can enable automatic activation under SETTINGS > LAN > Network user groups.
Page 86 For further information on coverage, please refer to Inmarsat’s web site www.inmarsat.com. The SAILOR 250 FleetBroadband system supports 8, 16, 32, 64 and 128 kbps Streaming. The SAILOR 500 FleetBroadband system supports 8, 16, 32, 64, 128 and 256 kbps Streaming.
Page 87 Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 189.
Page 88 Chapter 3: Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 191. Send an SMS to the mobile number of the terminal.
Page 89 Chapter 3: Operating the system • <ip address> is the address from step 3 above. • <incoming port> is the port you defined in Remote management on page 189. Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.
Page 90 Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the SAILOR FleetBroadband system. Use PPPoE if you want to control your connection independently of the web interface and the Thrane IP handset. Possible applications are: •...
Page 91 Chapter 3: Operating the system Configuring the connected equipment for PPPoE To use PPPoE with your SAILOR system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 111. After enabling PPPoE in the terminal, you must configure your equipment.
Page 92 Chapter 3: Operating the system If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal. Text to type in the Function Service Name field...
Page 93: Using The Thrane Ip Handset
The SAILOR FleetBroadband system must be set up to match this server. For information how to set up the SAILOR FleetBroadband system, see Setting up Tracking on page 139. Once set up on both sides, the SAILOR FleetBroadband system will send position reports to the server as specified.
Page 94 Chapter 3: Operating the system Using the Thrane IP handset...
Page 95: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface This chapter describes how to use the web interface to operate, set up and configure your SAILOR FleetBroadband system. It has the following sections: • Introduction • Entering the SIM PIN in the web interface •...
Page 96: Introduction
Chapter 4: Using the web interface Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.
Page 97 Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 98 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 19. 3.
Page 99 Overview of the web interface When the web interface opens, the title bar shows the name of the product. Note If no antenna is connected, the title bar will just show SAILOR. The web interface consists of the following sections. Icon bar...
Page 100 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 102.
Page 101: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.
Page 102: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 68.
Page 103 • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your SAILOR FleetBroadband system. Note In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired.
Page 104 Chapter 4: Using the web interface • Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 165. • Current satellite. The satellite to which the system is currently logged on. • Unit serial number.
Page 105 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.
Page 106: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialling from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.
Page 107 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 108 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialling the entire phone number. Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analogue phone, take the phone off hook and dial 003 #.
Page 109 Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 110 Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 111 Chapter 4: Using the web interface Additional numbers: If you have additional numbers in your subscription, you can enter them as well. Below is an example of a Mobile numbers list with additional numbers. To enter or edit the mobile numbers To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.
Page 112: Using The Call Log
Chapter 4: Using the web interface Using the Call log Note If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 113 Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared.
Page 114 Chapter 4: Using the web interface For information on the available types of service, see The BGAN services supported by SAILOR FleetBroadband on page 13. Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge.
Page 115: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 116 Chapter 4: Using the web interface If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4.
Page 117 Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 118 Chapter 4: Using the web interface Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to the documents provided with your airtime subscription. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Page 119 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 120 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 121 Chapter 4: Using the web interface Viewing or changing SMS service centre number The SMS service centre number identifies the SMS service centre used when sending and receiving SMS messages. The SMS service centre number is stored on the SIM card. •...
Page 122: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. Note If the HPA module in the antenna has been replaced the Antenna serial number field shows “0”.
Page 123 2. Click Apply. Configuring the LAN interface Overview The SAILOR FleetBroadband terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 143.
Page 124 Chapter 4: Using the web interface You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup. Local IP addresses (default setup) Device 1 assigned by the 192.168 .0.1 terminal (DHCP) Terminal...
Page 125 Chapter 4: Using the web interface • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. Note A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal.
Page 126 Chapter 4: Using the web interface The mail server in this example has the IP address 192.168.0.100. 1. Select LAN > Port forwarding in the left navigation pane. 2. Select Enabled to generally enable port forwarding. 3. Type in the Incoming port range. 4.
Page 127 Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the SAILOR FleetBroadband terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use and possibly a user name and password.
Page 128 Chapter 4: Using the web interface Enabling PPPoE in the SAILOR FleetBroadband terminal To enable PPPoE in the terminal do as follows: 1. Select SETTINGS > LAN > PPPoE. 2. Select Enabled. 3. Click Apply. 4. Restart the terminal for the setting to take effect.
Page 129 Chapter 4: Using the web interface Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.
Page 130 Chapter 4: Using the web interface The values for the new entry are now in the list. This means that the terminal can communicate with the destination IP address on the other side of the gateway. Configuring the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1.
Page 131 Chapter 4: Using the web interface 2. If you have additional numbers from your airtime provider and you want to assign them to the Phone/Fax ports, use the Assigned number drop down list to select the number you want to use for each port. When this number is called, only the handset connected to that port will ring.
Page 132 Chapter 4: Using the web interface Configuring the ISDN interface Note For information on how to set up call services (supplementary services), see Setting up call services on page 121. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 133 3. Set the call type(s) for incoming calls. You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note that SAILOR 250 FleetBroadband only supports Standard or 3.1 kHz Audio. Note Connected devices will only receive incoming calls with the call types that are selected here.
Page 134 Chapter 4: Using the web interface the call. If you make a local call to one of the local numbers 0401 or 0402, only the called device will accept the call. 5. Set the call type for outgoing calls. • If you select Automatic, the call type will be determined by the calling device.
Page 135 Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note In order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group.
Page 136 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
Page 137 Chapter 4: Using the web interface • If you select Disabled, your Streaming connection will not be buffered. This means the data is delivered immediately, but may vary slightly in transmission speed. 4. Click Apply. Setting up call services Overview The setup of call services is also common for all interfaces.
Page 138 Chapter 4: Using the web interface Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default).
Page 139 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 140: Call Waiting
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 141 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 142 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 143 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 144 Chapter 4: Using the web interface Setting up the local exchange function If the local exchange is not used, the default behaviour is such that incoming calls will cause all connected phones to ring. If you want to be able to call a specific phone connected to the terminal and you are not using additional numbers in your subscription, you must use the local exchange function.
Page 145 IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The SAILOR FleetBroadband terminal supports connection of up to 16 handsets. Each handset must have a local number in the range 0501 to 0516 as well as a unique password.
Page 146 Chapter 4: Using the web interface Connecting and configuring IP handsets Note A Thrane IP Handset that is connected to the LAN interface on the terminal is by default automatically registered in the terminal and assigned the first available local number and a password which is the same number.
Page 147 Chapter 4: Using the web interface 5. In the IP handset, enter the local number and the password you just entered in the web interface. For the Thrane IP Handset. do as follows: 1. In the Thrane IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles.
Page 148 Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialling is enabled for that number. For further information on Restricted dialling, see Restricted dialling on page 194.
Page 149 Chapter 4: Using the web interface 3. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 45. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
Page 150 Chapter 4: Using the web interface Setting up the Thrane IP handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use Thrane IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.
Page 151 Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
Page 152 Chapter 4: Using the web interface • Normally Open: The internal switch at pin 2 is normally open (no connection to ground). When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared. Pin 3: Mute output.
Page 153 Chapter 4: Using the web interface • Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage. •...
Page 154 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 135.
Page 155 Mute function under MUTE OUTPUT. 7. Click Apply. Setting up Tracking The SAILOR FleetBroadband system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance.
Page 156 Chapter 4: Using the web interface To set up tracking, do as follows: 1. Select SETTINGS > Tracking. Setting up the interfaces...
Page 157 • Server port. Port number on the server. Default number is 7474. • Client port. Port number on the SAILOR FleetBroadband terminal. Default number is 7475. • Encryption key. A pre-shared 128 bit key which must match on both the client and server side.
Page 158 Example: The distance is set to 1000 m and the time is set to 15 minutes. The SAILOR FleetBroadband system has moved 1000 m since last report, but only 5 minutes have passed. A report will not be sent until the 15 minutes have passed.
Page 159: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 160 Chapter 4: Using the web interface how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users. For example, you may want to define: • one network user group allowing both Standard and Streaming connections, •...
Page 161 Chapter 4: Using the web interface Access to the network management settings Access to the network management settings requires an administrator password. The default user name is admin and the default password is 1234. The administrator can create and manage network user groups and set up a network classification table defining priorities for devices, network user groups and LAN ports.
Page 162 Chapter 4: Using the web interface Editing a network user group For further explanation of the terms used below, see Definitions for network terms on page 157. Note For further explanation of the terms used below, see Definitions for network terms on page 157. To edit a network user group, do as follows: 1.
Page 163 Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up. Managing LAN network users...
Page 164 Chapter 4: Using the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Page 165 Chapter 4: Using the web interface There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: •...
Page 166 There are several predefined profiles: Standard, Streaming 8 kbps, Streaming 16 kbps, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only SAILOR 500 FleetBroadband). Additionally, you can define your own custom profiles. For further information on profiles and traffic flow filters, see Using profiles on page 175 and Using traffic flow filters on page 181.
Page 167 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 168 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 169 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
Page 170 Chapter 4: Using the web interface Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: 1. Select SETTINGS > LAN > Network classification table. If you are prompted, enter the administrator user name and password.
Page 171 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 172 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed.
Page 173 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
Page 174 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.
Page 175 Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1. Select CONNECT. When you are prompted, enter the administrator user name and password.
Page 176: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN.
Page 177 Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer. 2.
Page 178 Chapter 4: Using the web interface 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. Note that the upload procedure takes a couple of minutes. Note When upload is done, your terminal automatically restarts with the new software.
Page 179 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1.
Page 180 Chapter 4: Using the web interface The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version. When the new software version is found, the web interface shows the new software version and a link for downloading the software.
Page 181: Selecting The Preferred Bgan Satellite
To select the preferred BGAN satellite, do as follows: 1. Select SETTINGS > Satellite selection from the left navigation pane. 2. Select the satellite you prefer to use. If you select Auto (the default setting) the SAILOR FleetBroadband system automatically uses the most appropriate satellite. Important...
Page 182 Note If you have selected a satellite, your SAILOR FleetBroadband system will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the SAILOR FleetBroadband system will not be able to register with the BGAN network.
Page 183: Selecting The Language
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Mandarin (Chinese) or Japanese. To change the language, do as follows: 1. Select SETTINGS > Language. 2.
Page 184: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Page 185 Chapter 4: Using the web interface 3. Click Logon. The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration. Resetting the administrator password If you have forgotten the administrator password, do as follows: 1.
Page 186 Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3.
Page 187 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 188 Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges.
Page 189: Data Limits
3. To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page. Data limits You can set a limit for the use of data services with the SAILOR FleetBroadband system. You either specify a maximum number of MB Administration...
Page 190 Chapter 4: Using the web interface for the standard data connection, and/or a time interval from start to end for a streaming connection. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions.
Page 191 Chapter 4: Using the web interface 6. Click Apply to save the settings. Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 192 Chapter 4: Using the web interface Selecting the profiles for a network user group When you set up a network user group, you select the profiles to use for that network user group. You select a Primary profile and optionally one or more Secondary profiles.
Page 193 If you select Subscribed, the value given in your Airtime subscription is automatically used. Note For SAILOR 250 FleetBroadband, the maximum Streaming bit rate is 128 kbps. To define a new profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles.
Page 194 Chapter 4: Using the web interface 2. Click Edit next to one of the user defined profiles. 3. Fill in the name you want for your profile. Administration...
Page 195 5. Type in the bit rates in kbps in the following fields: Note For SAILOR 250 FleetBroadband the maximum allowed bit rate is 128 kbps. • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile.
Page 196 Chapter 4: Using the web interface 6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 7.
Page 197 Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
Page 198 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. Administration...
Page 199 Chapter 4: Using the web interface The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index.
Page 200 Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
Page 201 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 202 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 203 Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access.
Page 204 This setting does not take effect until the terminal is restarted. AT commands are low-level commands used to control modems, in this case the SAILOR FleetBroadband terminal. They are typically used during service and maintenance or when troubleshooting the terminal.
Page 205 Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.
Page 206 Chapter 4: Using the web interface 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands.
Page 207 Chapter 4: Using the web interface Remote activation If you want to remotely control the terminal, it must have activated a connection. You can do this by sending an SMS to the terminal. The terminal must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
Page 208 Chapter 4: Using the web interface 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.
Page 209 Chapter 4: Using the web interface Link monitoring You can monitor the external IP connection of the SAILOR 500 FleetBroadband system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice.
Page 210 Chapter 4: Using the web interface 6. Click Apply. When a data session is started with the Default network user group, the terminal will start sending ping commands to the Primary IP address the number of times specified at Retries. If no response is received, it will send the same number of ping commands to the Secondary IP address, if available.
Page 211 Chapter 4: Using the web interface To setup the terminal for restricted dialing, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Restricted dialing. 2. Select whether restricted dialing should be Enabled or Disabled. 3. Type in the allowed numbers or masks in the entry fields. The numbers or masks must be max.
Page 212 If you wish to have more simultaneous voice calls, you can add Multi-voice to your airtime subscription. When Multi-voice is enabled in your terminal, you can have up to 9 simultaneous calls using IP Handsets (max 6 for SAILOR 250 FleetBroadband). Enabling Multi-voice Note...
Page 213 Chapter 4: Using the web interface terminal. Refer to the manufacturer documentation for your Multi-voice PBX. 3. If you want to assign additional numbers, select Use additional numbers. Note You must have additional numbers in your subscription and enter the additional numbers under PHONE BOOK > Mobile numbers.
Page 214 Chapter 4: Using the web interface Voice Distress Note You must have Voice Distress in your airtime subscription and the software version of the Thrane IP Handset used for Distress must be at least version 1.12, in order to support the Voice Distress function. Important To make sure the Distress IP handset always keeps the same handset number, we recommend clearing the setting Settings >...
Page 215 Chapter 4: Using the web interface • the Distress IP Handset display should show (designated for Distress), the Alarm panel should show FB  (connected to FleetBroadband • terminal). Administration...
Page 216: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 217 Chapter 4: Using the web interface Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser.
Page 218: Event Logging And Self Test
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 219 To view the Event log, select HELPDESK > Event log from the left navigation pane. Self test The Self test performs system test on the SAILOR FleetBroadband system, similar to the tests that are performed during the Power On Self Test (POST). Important The terminal will reboot when performing the self test.
Page 220: Site Map
Chapter 4: Using the web interface • The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process. • Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.
Page 221: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling. It has the following sections: • Getting support • Uploading software • Part numbers • Troubleshooting guide • Status signalling •...
Page 222 Chapter 5: Troubleshooting System support If you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Thrane & Thrane’s web site: thrane.com. Select Maritime and select Distributors from the top menu bar.
Page 223: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard.
Page 224: Part Numbers
Part number SAILOR 500 FleetBroadband antenna 403052A/B/C SAILOR FleetBroadband terminal or 403738A or SAILOR FleetBroadband 19" Rack Terminal 403738A-T19 TT-3742A SAILOR 250 FleetBroadband system Item Part number SAILOR 250 FleetBroadband antenna 403050A SAILOR FleetBroadband terminal or 403738A or SAILOR FleetBroadband 19" Rack Terminal 403738A-T19 TT-3670A Thrane IP Handset &...
Page 225: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a clear weak signal satellite is blocked.
Page 226 128 kbps The elevation angle Availability of 128 kbps Streaming on Streaming does to the satellite is too SAILOR 250 FleetBroadband can only not work on low. be guaranteed in areas with high SAILOR 250 elevation. FleetBroadband...
Page 227 Chapter 5: Troubleshooting Problem Possible Cause Remedy Multi-voice: The mobile number Check that all mobile numbers from Voice call is not is not correctly typed your airtime subscription are put through into the web correctly typed into the web interface. interface.
Page 228 SETTINGS > Phone/Fax. Then, for each of the two ports, select the call type for incoming calls. SAILOR 250 Use Standard Voice instead of 3.1 kHz FleetBroadband: If Audio when you are located in areas you are located in a with <...
Page 229 SETTINGS > ISDN. Then web interface. select the call type for incoming calls. SAILOR 250 Use another service. You may still use FleetBroadband: The the ISDN interface on the terminal, ISDN service is not but only Standard Voice and 3.1 kHz...
Page 230 Chapter 5: Troubleshooting Problem Possible Cause Remedy No phones are The Mute function is If the Mute function should not be ringing on activated from an activated, deactivate it from the incoming calls external device external device. connected to the I/O interface of the terminal.
Page 231 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly connected. cannot be established. The cable type or For information on the correct type of connector type is not connector and cable, refer to the correct.
Page 232 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable. connection properly connected. cannot be established. You have connected Remove the cable and connect to one to the ISDN interface. of the LAN connectors instead. There is no power Check that the input voltage is within (PoE) in the LAN...
Page 233 Chapter 5: Troubleshooting Problem Possible Cause Remedy Someone has If the correct password is not found, administrator changed the you have to reset the password. password does administrator Contact your supplier for a reset not work. password. code. You must provide the serial number and IMEI number of the terminal.
Page 234: Status Signalling
Chapter 5: Troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 235 Chapter 5: Troubleshooting Light indicators Overview The terminal has a number of LEDs, placed in the panel at the top of the terminal: • a green Power indicator, • a green/red/orange Terminal indicator, • a green/red/orange Antenna indicator, • a green Message indicator and •...
Page 236 Orange Warning - temporary malfunction. User action is required. Critical error. Check the event log. If the problem is in the SAILOR FleetBroadband system and you cannot solve it, contact your distributor and return the unit for repair. Antenna indicator...
Page 237 Warning - temporary malfunction. User action is required. Critical error. Check the event log. If the problem is in the SAILOR FleetBroadband system and you cannot solve it, contact your distributor and return the unit for repair. Message indicator Behaviour...
Page 238 Chapter 5: Troubleshooting Activity indicator Behaviour Meaning Flashing green The LAN port is active. Link/Speed indicator Behaviour Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behaviour Meaning Green The terminal is supplying power to the LAN port. The connected device requires more power than the terminal can supply to the LAN port.
Page 239 Chapter 5: Troubleshooting When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals the event, according to the tables Terminal indicator and Antenna indicator in the previous section. You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface.
Page 240 Chapter 5: Troubleshooting List of events The following list explains most of the events that may show in the web interface of the terminal. Note that the list is not complete. Note Events with “Info” level are not included in this list. Only events that can appear in the alarm list and cause a warning icon in the web interface are included.
Page 241 Chapter 5: Troubleshooting Event Text Explanation Remedy 00300 The GPS module is Contact your GPS module out of function. The distributor. error 00309 terminal cannot obtain a valid GPS position. 00330 to The ISDN interface Contact your ISDN failure 00339 on the terminal distributor.
Page 242 Chapter 5: Troubleshooting Event Text Explanation Remedy 01020 to Low ambient Move the terminal Too low 01029 temperature is to a warmer temperature causing the location. warning performance of the For information on terminal to be ambient degraded or halted. temperature limits, The terminal will see the installation...
Page 243 Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to The SAILOR system Make sure the Satellite 01409 no longer receives a antenna has a clear signal lost signal from the view to the satellite.
Page 244 Only approval. If the emergency calls are problem persists, allowed. contact your Airtime Provider. 01700 to The SAILOR system If the problem Registration 01709 has not yet been persists, contact for voice allowed to register your Airtime...
Page 245 Viewing the lists of calls and data sessions on page 97. If the problem persists, contact your distributor. 02900 The SAILOR system Restart the SAILOR Network failed to 02909 does not accept the system. authentication network as a valid If the problem BGAN network.
Page 246 Chapter 5: Troubleshooting Event Text Explanation Remedy 03500 2-wire calibration 2-wire to 03509 failed on the calibration Phone/Fax failure interface, because 1. Common mode 1. Check the wires balance error. to your phone or fax. 2. The phone is off 2.
Page 247 Chapter 5: Troubleshooting Event Text Explanation Remedy 08002 The power supply to Ensure a stable One or more the terminal has power supply to the ports has PoE dropped critically. terminal. disabled due PoE is disabled to to power ensure enough limitations power to the antenna.
Page 248 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800B Overvoltage is Do not use the detected in the terminal. Overvoltage terminal. The protection is Contact your terminal will be activated distributor. shut down in 10 minutes. 0800D Overvoltage is Do not use the Antenna detected in the terminal.
Page 249 Chapter 5: Troubleshooting Event Text Explanation Remedy 0802C The terminal was Contact your Firmware unable to upload distributor. update still new firmware to the fails after antenna. several retries 0802D The terminal was Reboot the Firmware unable to upload terminal. update failed new firmware to the Contact your...
Page 250 Chapter 5: Troubleshooting Event Text Explanation Remedy 08031 Antenna failed to Reboot the Failed to start up normally. terminal. enter normal operation Contact your distributor if the problem persists. 08032 The firmware in the Update the terminal Firmware image antenna is newer software.
Page 251 Chapter 5: Troubleshooting Event Text Explanation Remedy 08036 The Radio silence If the Radio silence Radio silence function is function should not is activated activated. No be active, enter the transmission is web interface and allowed. select SETTINGS > Discrete I/O. Then uncheck the Enabled box for Radio silence.
Page 252 Chapter 5: Troubleshooting Event Text Explanation Remedy 08046 The start-up Check that the Timeout of sequence of the antenna cable is startup terminal has timed properly connected sequence - No out because: at both ends. antenna or antenna • the antenna is temperature not properly too low...
Page 253 Chapter 5: Troubleshooting Event Text Explanation Remedy 0804C The terminal is set Enter the web The chosen up to use a satellite interface and select satellite is that is not visible at SETTINGS > Satellite not visible at the current GPS selection.
Page 254 Chapter 5: Troubleshooting Event Text Explanation Remedy 08056 The type of USIM Make sure you have USIM rejected card inserted in the the correct type of terminal is not USIM card. For correct for your example, an USIM terminal. card for a land- mobile system will not work for a maritime system...
Page 255 FleetBroadband no connection to the terminal. See Alarm Panel between the the installation terminal and the manual for the SAILOR 3771 Alarm Voice Distress (Non- Panel SOLAS) system. 08065 Voice Distress Contact your service Voice Distress registration fails.
Page 256 Chapter 5: Troubleshooting Event Text Explanation Remedy 08079 Not possible to Check that Multi- Multi-voice establish voice is included in control connection to Multi- your subscription. connection voice server error Check that the Multi-voice APN entered in the web interface under ADMINISTRATION >...
Page 257 Chapter 5: Troubleshooting Event Text Explanation Remedy 0900C The temperature is Leave the antenna Antenna - too low for the on and wait for it to temperature antenna to work warm up. too low properly. 0900D The temperature is Switch off the Antenna - too high for the system and let the...
Page 258: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK.
Page 259: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 260 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 261: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 262: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 263 Chapter 5: Troubleshooting AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context. Syntax: AT+CGEQREQ=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>, <Guaranteed bitrate UL>,<Guaranteed bitrate DL> •...
Page 264 Chapter 5: Troubleshooting • <Guaranteed bitrate UL> is the guaranteed bit rate up link (8, 16, 32, 64, 128, 256) • <Guaranteed bitrate DL> is the guaranteed bit rate down link (8, 16, 32, 64, 128, 256) Example: AT+CGEQMIN=1,1,64,64,64,64 AT+CGTFT Usage: AT+CGTFT is the Traffic Flow Template (TFT).
Page 265 Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...
Page 266 Chapter 5: Troubleshooting If you have any technical questions about the PPPoE feature please refer to your local distributor, who can assist you with the configuration. Supported AT commands for PPPoE...
Page 267: Sailor 500 Fleetbroadband
Appendix A Conformity SAILOR 500 FleetBroadband CE (R&TTE) The SAILOR 500 FleetBroadband is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 269: Sailor 500 Fleetbroadband 19" Rack
Appendix A: Conformity SAILOR 500 FleetBroadband 19" Rack CE (R&TTE) The SAILOR 500 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 500 FleetBroadband 19" Rack...
Page 271: Sailor 250 Fleetbroadband
Appendix A: Conformity SAILOR 250 FleetBroadband CE (R&TTE) The SAILOR 250 FleetBroadband is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband...
Page 273: Sailor 250 Fleetbroadband 19" Rack
Appendix A: Conformity SAILOR 250 FleetBroadband 19" Rack CE (R&TTE) The SAILOR 250 FleetBroadband 19" Rack is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. SAILOR 250 FleetBroadband 19" Rack...
Page 275: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 276 Glossary ECEF The Earth-Centred Earth-Fixed or conventional terrestrial coordinate system rotates with the Earth and has its origin at the centre of the Earth. The X axis passes through the equator at the prime meridian. The Z axis passes through the north pole but it does not exactly coincide with the instantaneous Earth rotational axis.
Page 277 Glossary ISDN Integrated Services Digital Network. A circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in higher quality and speed than are available with analogue. kbps kilobits per second Local Area Network Light Emitting Diode Media Access Control...
Page 278 Glossary Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. Personal Identification Number. A code number used to provide access to a system that has restricted access. Power over Ethernet POST Power On Self Test.
Page 279 Chapter Glossary: Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc.
Page 280 Chapter Glossary: Unrestricted Digital Information Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.
Page 281 Index Index Numerics 2-wire interface barring calls, 123 local numbers, 53 BGAN setting call type, 115 connecting to, 32 coverage, 11 services, 13 system overview, 12 Bridge mode, 148 activation browser settings remote, 191 for web interface, 81 Additional numbers IP Handsets, 132 ISDN interface, 116 Phone interface, 115...
Page 282 Index CE compliance, 251 document number clearing logs, 173, 174 installation manual, viii clearing usage counter, 173, 174 IP handset manual, ix closed user group, 126 this manual, i common network settings, 119 compression, header, 157 computer, connecting to LAN, 27 configuration echo canceller exporting to file, 171...
Page 283 Index ISDN interface assigning additional numbers, 116 ignition function, 24 Audio echo canceller, 118 IMEI number, 87 local numbers, 53 importing configuration, 171 setting up, 116 Inbox for SMS messages replying, forwarding or deleting, 103 indicator functions, 219 installation manual document number, viii connecting a computer, 27 interfaces and services...
Page 284 Index messages phone configuring outgoing, 104 local call, 52 forwarding, 103 making calls, 48 opening in web interface, 103 phone book, 90 receiving in web interface, 102 adding number, 93 replying, 103 deleting all entries, 93 sending, 101 deleting an entry, 93 microwave radiation, iii limited numbers, 194 mobile numbers...
Page 285 Index services limitations, 16 quality of voice, 45 Multi-voice, 14 Quick dial, 48 supplementary, 116 supported by BGAN, 13 Voice Distress, 14 services and interfaces combinations, 17 radiation, iii Short dial, 48 redial, 53 show number, 125 registering on the BGAN network, 32 SIM lock, 16 remote activation site map of web interface, 204...
Page 286 Index subnet voice mail number IP, reserved, 245 viewing, 105 supplementary services voice quality, 45 setting up, 116 setting for IP handsets, 132 supported, 15 setting for ISDN, 117 using, 55 setting for Phone/Fax interface, 115 support contact information, 205 waiting calls, 55, 124 web interface telephone interface...
Page 288 98-125645-G info@thrane.com thrane.com •...

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Sailor 250 FleetBroadband User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

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