Related Manuals for Ultrative WOC
Summary of Contents for Ultrative WOC
-
Page 1: User Manual
Wireless Office Communication System User Manual Applicable to Version 2.2.5.79.38... -
Page 2: Table Of Contents
Contents Chapter I Overview ......................5 Overview ....................................... 6 Product Appearance ............................6 Device Buttons ..............................7 Login Interface ..............................7 Service Menu ..............................7 Interface Buttons ..............................8 Function Description ............................8 Chapter II Network ....................... 10 Network Settings ..................................11 WAN ................................. - Page 3 Advanced Settings ................................. 27 Static Routing ..............................27 System Time ..............................27 DDNS ................................27 Chapter III Voice ......................29 Auto-Attendant ..................................30 Auto-Attendant and the Receptionist ........................ 30 Greeting ................................30 Outbound Call Transfer ............................. 31 Magic Phone .................................... 32 IP Extension Registration ..........................
- Page 4 Configuration ..............................55 Recover ................................56 Chapter V Appendix ...................... 57 FAQs ......................................58 Acronym and Abbreviation ..............................60...
-
Page 5: Chapter I Overview
Chapter I Overview... -
Page 6: Overview
Overview Product Appearance... -
Page 7: Device Buttons
Login Interface Enter w.com in the address bar of the IE/Firefox browser to visit the login interface of WOC. The language mode of the interface can be shifted between Chinese and English. You can access the configuration interface with a proved username and password. -
Page 8: Interface Buttons
(called IP phone), smart phone, tablet PC and video surveillance camera, through Ethernet, 3G, Wi-Fi or other broadband IP network. In addition, the WOC provides telephone interfaces to support the connection with public telephone network, ordinary telephone and fax machine. - Page 9 Mobile Extension – In contact with your customers anytime and anywhere The WOC supports a maxim um of eight IP extensions. After being registered in WOC through 3G or WiFi, your iPad or smart phone can be used as an IP extension, allowing you to make or take phone calls and enjoy rich phone features wherever you are (in the office, at home or in journey).
-
Page 10: Chapter Ii Network
Chapter II Network... -
Page 11: Network Settings
Network Settings The wide area network (WAN) access mode of the WOC depends on the service provided by the network service provider. WAN Settings Click Network from the home page. Click Network > WAN, and select a connection mode for the available network. -
Page 12: Lan Settings
Click Save. Note: If the LAN IP address is changed, PCs connected to the WOC by wireless or wired network need the new IP address to access the Web GUI of the WOC or have to log in from through w.com. -
Page 13: Dhcp Server
DHCP Server Based on the preset IP address range, the DHCP server on the WOC automatically assigns IP addresses to terminals accessing the WOC and implementing DHCP services. Enabling DHCP Server Click Network from the home page. Click Network >... -
Page 14: Wireless Network
Wireless Network Basic Wireless Network Settings Wireless terminals can get access to the Internet by connecting to the wireless network of the WOC. Enabling/Disabling Wireless Services through WLAN Button Wireless network can be enabled or disabled through the WLAN button on the front panel of the WOC. -
Page 15: High Speed Mode
This parameter allows the WOC to receive response packets while sending grant (RDG) packets. This parameter allows the WOC to transmit multiple copies of a data stream Space time block coding (STBC) through antenna or other receiving means, improving data transmission reliability. -
Page 16: Wireless Network Security
Encryption Standard (AES) or none, instead of Temporal Key Integrity Protocol (TKIP). Wireless Network Security By factory default, the security mode of WOC wireless network is WPA/WPA2-PSK, with the encryption type of and the key of 12345678. TKIP&AES Settings of Wireless Network Key Click Network from the home page. -
Page 17: Wi-Fi Multi-Media
WPS (Wi-Fi Protected Setup) is used to establish encrypted connections between wireless client and WOC in a simple and quick manner. You are not required to select the encryption type and set a key for WPS. You only need to enter the PIN code or press the WPS button on the terminal. -
Page 18: Wds
One-key encryption to establish a safe connection between the WOC and wireless terminal, you only need to press the WPS button on the WOC (or tick off Start to connect PBC in the GUI and click ) and then press the WPS button on the wireless terminal within two minutes. -
Page 19: Mac Filtering
Set the SSID, operating mode, security mode, encryption type, key and channel of a router to be identical with those on the WOC. If the WDS mode is repeater, the settings of encryption type and key are the same with that of WOC. Click AP scanning to add the MAC address of the WOC. -
Page 20: Firewall
When you disfavor a certain filtering rule added to the control list, you can set it as empty. Advanced Filtering This feature filters network packets passing through the WOC in a more specific and precise manner. It can filter Java applets and ActiveX applications based on contents, prevent illegitimate websites based on URL filtering and block specified types of websites by keywords. -
Page 21: Remote Management
Click Save or Add as required. Remote Management Remote management enables you to access the WOC with a WAN port address. For example, you can enter http://202.248.56.108:8080 in the address bar. Enabling Remote Management in the GUI Click Network from the home page. -
Page 22: Qos
QoS can give different bandwidths and priorities to every traffic type. In the scenario where bandwidth resources are insufficient, QoS reasonably allocates the bandwidth for different data packets, ensuring an efficient bandwidth usage. Setting QoS Click Network from the home page. Click QoS and select the QoS mode. - Page 23 Protocol Specify the protocol type over which QoS takes effect. Click Save. Note: By default, the WOC gives the priority to voice services, so QoS settings do not take effect over voice services.
-
Page 24: Application
Virtual Server The virtual server achieves the port range mapping between the WAN and LAN terminals of the WOC. The access of WAN to this port range will be located by the specified terminals in LAN. Setting Virtual Server Click Network from the home page. -
Page 25: Dmz
Click Application > UPnP, and tick off Enable. Click Save. USB Storage This feature enables you to access the storage device connecting to the USB interface of the WOC. Enabling USB Storage Click Network from the home page. Click Application > USB storage, and tick off Network connection (local access) or... -
Page 26: Usb Printer
Tick off Allow from the Available Network Folders > Modify. USB Printer A non-network printer can be connected to the USB interface of the WOC for public sharing through the network. Checking the Availability of the Printer Click Network from the home page. -
Page 27: Advanced Settings
Features, such as recording and call detailed records are related to the system time. DDNS If the IP address of the WOC is not fixed, the IP phone terminal on the Internet needs to find and register to the WOC based on a fixed Dynamic Domain Name Server (DDNS). - Page 28 Note: DDNS service providers that the WOC supports include Dyndns.org, freedns.afraid.org, www.zoneedit.com, www.no-ip.com, www.3322.org.
-
Page 29: Chapter Iii Voice
Chapter III Voice... -
Page 30: Auto-Attendant
Auto-Attendant The auto attendant allows callers to locate the people in the office without talking to a receptionist. Callers can also choose to talk to a receptionist for assistance. You can customize the greeting prompt to the callers. Auto-Attendant and the Receptionist When a call comes in the device will answer the call and play the user-configurable welcome prompt and the voice menu. -
Page 31: Outbound Call Transfer
please dial it now. Or, to transfer to an operator, press zero. Non-Business offhour Thank you for calling. Our office is closed. If you know the hours extension, please dial it now. Customize the greeting prompt Synthesizing greetings You are allowed to customize the greeting prompts by using the voice synthesis service. You simply enter the English text stream in the interface of Basic >... -
Page 32: Magic Phone
The call service from the IP extension to the WRCO is free of charge. An IP extension can register to the WOC after an account is opened on the WOC and the phone number and registration password are allocated. -
Page 33: Call Forwarding
Click Modify. Call Forwarding The WOC can forward incoming calls to a specified phone, including a mobile phone. Forward all calls to another phone: All incoming calls are unconditionally forwarded to a specified phone. This function is not available for the attendant extension. -
Page 34: Recording
Prepare a storage device to save recording and voicemail files, and format it into NTFS. It is suggested to use a storage device with the minimum storage capacity of 8GB. Connect the storage device to the USB interface on the WOC and access the Web GUI of the WOC to configure the recording function. -
Page 35: Voicemail
Otherwise, the device will stop the recording function. The system time of the WOC is used in the voice file names, and it must be synchronized to the time server. Whenever the prompt message The system time is not synchronized is displayed in the Web GUI of the WOC, click Check to enter the System time page in the Advanced tag to configure the system time. -
Page 36: Leaving Messages
Each time after a new voicemail is played, it becomes a played message. If there is no new voicemail, you will hear: You have played voicemails. Each time the storage device is replaced, you need to reboot the WOC When the remaining capacity of the storage device is less than 500M, an alarm in red will be displayed in the USB status box (Voice >... -
Page 37: Phone Lock
Phone Lock Phone lock requires a PIN (Personal Identification Number) for making outbound calls. For example, the phone lock function can be enabled on extensions to control phone expenses. Employees are allowed to set a PIN for their own extension. If an extension is locked, one has to get the valid PIN before making a call with this extension. -
Page 38: Call Hold
If the PIN is invalid, the system will display a prompt indicating that the service registration fails. Mobile Input the mobile number. After dialing a line of the WOC outside the office, the mobile can make a direct call to others without entering the PIN number. Click Save. -
Page 39: Call Transfer
Change the call object If a call is on hold, press ** to resume the conversation with the waiting party. Terminate the current call and switch to If there is a call on hold, hang up the phone. When the bell the waiting party rings, pick up the phone to resume the conversation with the waiting party. -
Page 40: Call Park
Call Park This service allows you to put a call on hold with music played for the calling party, and hang up the phone, and then continue the conversation from any other extension. For example, a call comes in for the manager, but the manager is not at his desk at the moment. You can transfer the call to an unoccupied park in the device, such as parking line 8, and hang up. -
Page 41: Call Forking
Call Forking This feature enables you to set the device to simultaneously forward incoming calls to both an extension and a pre-set terminal (such as a mobile phone), avoiding missing important calls. For example, if the mobile phone 13812345678 is set as a forking number for the extension 204, the device forwards incoming calls to both the extension and the mobile phone so that you can answer calls using your mobile phone when absent from office. -
Page 42: Call Pickup And Pickup Deny
Call Pickup and Pickup Deny The call pickup function allows you to pick up calls that are not answered on other extensions. The pickup deny function prevents unanswered calls from being picked up by others. The pickup deny function can be enabled in the GUI or using a phone. For example, in the scenario where you are waiting for an important call and do not want other people to pick it up, you can enable the pickup deny function on your extension. - Page 43 and play music for the waiting party. Establishing three-way Press ## during the two-way conversation while there is a waiting conversation party aside. Press ## during the three-way conversation. Splitting a three-way conference into two-way conversation Press ** during the two-way conversation while there is a waiting Talking to the waiting party party aside.
-
Page 44: Outbound Call
IP network, IP-based telephony networks and terminal devices will become the mainstream solution for voice communication. To set up a SIP trunk, you need to apply for a SIP account from your ITSP, and configure the WOC through Web GUI accordingly. -
Page 45: Dialing A Trunk Number
Note: If Direct dialing is selected, please avoid the conflict between the extension number and the default function key of the WOC (such as *30 and *75). If Using prefix is selected, please configure the following parameters:... -
Page 46: Hotline
For example, you can enable the delayed dialing function on the WOC at your home, and set the emergency service number as the hotline. At peacetime, your aged parents can make a call in a normal way. -
Page 47: Speed Dialing
Speed Dialing You can replace a multi-digit phone number with a double-digit number, which is easily remembered and saves the dialing time. The WOC supports a maximum of 30 abbreviated numbers. For example, you can replace the mobile number 13812345678 with the abbreviated number 20. To dial the number, you only need to enter **20. -
Page 48: Digitmap
WOC will send out the detected number. Stand for a phone number starting with a number from 0 to 9, with unlimited length. If # is added after the dialed number, the WOC will stop receiving phone numbers and send out all dialed numbers before #. -
Page 49: Ims
Registration server item. The information is identical with that of the access network. For procedures of the setting, see IP Trunk. Click Reboot to reboot the system and validate the setting. Log in to the WOC again, and then click Voice. Click Trunk > IP trunk >... -
Page 50: Making The Call-Answering Mode More Comfortable
Multiple extensions can be added to the same hunting group. When a group number is dialed, the WOC will ring the idle extension in the group. If there are several idle extensions in the group, the WOC will select one according to the preset hunting type, which may be sequential, circular and simultaneous. -
Page 51: Secretary Extension
WOC will forward the call to a specified phone. Even though the phone is not answered, the call will not be forwarded back to other extensions in the group. -
Page 52: Distinctive Ring
Distinctive Ring The WOC provides the following ring tones to distinguish different calls: Internal call: De-De-De-De-De External call: DeDe-DeDeDe Call from an abbreviated number: DeDeDeDeDe-De-De Enabling Distinctive Ring in the GUI Click Voice from the home page. -
Page 53: Call Block
For example, if you are always harassed by an unknown number 13012345678, you can put it to the Black list. Or you can set a blocked number for all extensions on the WOC so that no extension will receive calls from this number. -
Page 54: Chapter Iv Management
Chapter IV Management... -
Page 55: Management
If the login time exceeds this value, the system will automatically log out. Click Save. Software Upgrade To ensure a good performance, you are recommended to upgrade the WOC software to the latest version. Click Mgmt in the main page. -
Page 56: Recover
Click Download to select the storage path. Notes Do not turn off the device, disconnect the network, or reboot the WOC during the import process. After configuration files are successfully imported, the WOC will reboot automatically. The upload and download speed may be affected by the network situation, please wait patiently. -
Page 57: Chapter V Appendix
Chapter V Appendix... -
Page 58: Faqs
System security to check whether remote management is enabled. If you still cannot log in to the WOC, change the remote management port to a non-80 port, such as port 8080. Call forwarding feature works if the destination party is an extension and fails if it is an external phone. -
Page 60: Acronym And Abbreviation
Acronym and Abbreviation Acronym and Abbreviation Full Name Advanced Encryption Standard A-MSDU Aggregated Mac Service Data Unit APSD Automatic Power Save Delivery DDNS Dynamic Domain Name System Direct Inward Dialing De-militarized Zone DSCP Differentiated Services Code Point DTMF Dual-tone multi-frequency DTIM Data beacon rate IP Multimedia Subsystem...
Need help?
Do you have a question about the WOC and is the answer not in the manual?
Questions and answers