Introduction - King-Dome 9702 Troubleshooting Manual

INTRODUCTION

SECTION 1
The King Controls Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
The satellite TV market is expanding and changing. The King Controls Service Department stays
up to date with the latest information to assist you in keeping troubleshooting and repair time to a
minimum.
When calling our service department, a King-Dome technician will issue a Customer ID Number
(or Case Number) and then clearly define the proper course of action to follow. If any work is to
be performed or parts replaced, a Service Order Number will also be issued. Additionally, the
King-Dome technician will create a call log to aid in properly documenting the warranty claim.
IMPORTANT!
For warranty reimbursement, you must call King Controls for a Service Order Number
BEFORE performing any work: (800) 982-9920.
(Please have serial number and model of unit available when calling.)
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