1. Manuals
  2. Brands
  3. InnoMedia Manuals
  4. Network Accessory
  5. MTA 3328-2R
  6. User manual

InnoMedia MTA 3328-2R User Manual

Hide thumbs Also See for MTA 3328-2R:
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MTA 3328-2R and is the answer not in the manual?

Questions and answers

Related Manuals for InnoMedia MTA 3328-2R

Summary of Contents for InnoMedia MTA 3328-2R

  • Page 3 All Rights Reserved. Copyright © 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright holder, is strictly forbidden. Disclaimer The content of this manual is subject to change without notice and should not be construed as a commitment by the manufacturer, distributor, or service provider.

  • Page 5: Table Of Contents

    InnoMedia MTA 3328-2R User’s Guide Table of Contents WELCOME ............... 1 ................1 VERVIEW ............2 RODUCT EATURES ............2 ACKAGE ONTENTS ........3 YSTEM AND ERVICE EQUIREMENTS ...............3 BOUT THIS UIDE Symbols................5 GETTING STARTED ..........7 ................7 VERVIEW MTA 3328-2R H ....7 EDIA...
  • Page 6 InnoMedia MTA 3328-2R User’s Guide PLACING CALLS ........... 33 ................33 VERVIEW ..........33 NDERSTANDING LANS .....34 ALLING WITH A ORTH MERICAN Calling North American Destinations ......34 Calling International Destinations........34 ....35 ALLING ITH A ORTH MERICAN USING THE WEB MANAGEMENT TOOL ..... 37 ................37...
  • Page 7 InnoMedia MTA 3328-2R User’s Guide APPENDICES............65 A – T & T ..66 PPENDIX ROUBLESHOOTING ECHNICAL UPPORT B – A ......69 PPENDIX PPROVALS AND ISTINGS FCC Declaration of Conformity ........69 FCC Compliance Statement: ........69 C – E .........70 PPENDIX ARRANTY...

  • Page 9: Welcome

    Overview Congratulations on purchasing the InnoMedia MTA 3328-2R! The MTA 3328-2R is a Voice over Internet Protocol (VoIP) broadband device that allows you to connect up to two analog telephones and make and receive calls over the Internet using a broadband connection. The MTA 3328-2R includes a built-in broadband router that shares the Internet connection with your PC.

  • Page 10: Product Features

    InnoMedia MTA 3328-2R User’s Guide – Chapter 1 Product Features Designed for versatility and performance, the MTA 3328-2R provides the following features. Auto-provisioning – the device settings are automatically obtained from a central provisioning server, so the device is ready to use as soon as you set it up and connect it to the Internet.

  • Page 11: System And Service Requirements

    InnoMedia MTA 3328-2R User’s Guide – Chapter 1 System and Service Requirements You will need the following items/services to use the InnoMedia MTA 3328-2R: A broadband Internet connection (such as DSL, cable, or T1) A valid account from your distributor...
  • Page 12 InnoMedia MTA 3328-2R User’s Guide – Chapter 1 FOR INFORMATION GO TO… ON… Product features Chapter 1, Welcome System requirements Chapter 1, Welcome Hardware overview Chapter 2, Getting Started Connecting the device Chapter 2, to a network Getting Started Placing calls...

  • Page 13: Symbols

    InnoMedia MTA 3328-2R User’s Guide – Chapter 1 Symbols Throughout the user’s guide, you will see information highlighted for you with the following fun symbol icons: SYMBOL REPRESENTS Chapter Description Note Important...
  • Page 14 InnoMedia MTA 3328-2R User’s Guide – Chapter 1...

  • Page 15: Getting Started

    InnoMedia MTA 3328-2R User’s Guide – Chapter 2 Getting Started Overview Before you can start using your InnoMedia MTA 3328- 2R, it’s a good idea to familiarize yourself with the hardware. Once you have done that, setting up the MTA 3328-2R should be very simple.
  • Page 16 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 InnoMedia MTA 3328-2R LEDs The following table describes each LED and what the different behaviors (blinking light, steady light, etc.) mean: LED STATES Blinking MTA 3328-2R State State Steady The device power is on.
  • Page 17 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 LED STATES Blinking MTA 3328-2R State State Blinking fast The device is actively downloading a (cont’d.) configuration file or a firmware update. Steady The device has been configured successfully and is running normally.
  • Page 18 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 LED STATES Blinking MTA 3328-2R State State Blinking The connected PHONE 1/ PHONE 2 telephone handset is on the hook (not in use) and there are new voice mail messages. Steady The connected telephone handset is off the hook.

  • Page 19: Back Panel

    InnoMedia MTA 3328-2R User’s Guide – Chapter 2 Back Panel The back panel of the MTA 3328-2R contains the input/output ports. PHONE 2 PHONE 1 Figure 2 – InnoMedia MTA 3328-2R Back Panel PWR – connects to a wall outlet with the supplied 12-Volt D/C power adapter.

  • Page 20: Setting Up The Mta 3328-2R

    InnoMedia MTA 3328-2R User’s Guide – Chapter 2 Setting up the MTA 3328-2R This section provides step-by-step instructions for installing the MTA 3328-2R and configuring your PC’s IP settings. NOTE: You will need to use a PC that has an Internet browser and a network interface card (NIC) installed.
  • Page 21 Using the standard Ethernet network cable (RJ-45) included with the device, connect the LAN port on the back of the MTA 3328-2R to your PC’s Ethernet port. Using the standard telephone cable (RJ-11) included with the device, connect the Phone 1 port on the back of the device to your telephone.

  • Page 22: Verifying That You Have Internet Connectivity

    MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site. If you are able to connect to a Web site...

  • Page 23: Installation With An External Router

    Recommended Configuration with an External Router. If you prefer to keep your current router configuration, you can connect the MTA 3328-2R to the router. To connect the device using this configuration, skip to the Alternate Configuration with an External Router section on page 18 in this Guide.

  • Page 24: Recommended Configuration With An External Router

    DHCP before beginning the installation. Refer to the router’s User’s Guide for instructions. To set up the MTA 3328-2R with more than one PC using the recommended configuration: Turn off your PC, and unplug the cable modem and router.
  • Page 25 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 Using a standard Ethernet network cable (RJ- 45), connect the Ethernet port on your PC to the router. Using the standard telephone cable (RJ-11) included with the device, connect the Phone 1 port on the back of the device to your telephone.

  • Page 26: Alternate Configuration With An External Router

    MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site. If you are able to connect to a Web site...
  • Page 27 To set up the MTA 3328-2R with more than one PC using the alternate configuration: IMPORTANT: Do not plug in the MTA 3328-2R’s power cord until instructed to do so.
  • Page 28 MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site. If you are able to connect to a Web site...

  • Page 29: Configuring The Mta 3328-2R Wan Interface

    InnoMedia MTA 3328-2R User’s Guide – Chapter 2 Configuring the MTA 3328-2R WAN Interface There are four (4) possible methods in which your ISP provides an IP address to the MTA 3328-2R: DHCP addressing – With this method, the device’s IP address parameters are configured automatically when you connect it to your broadband service connection.

  • Page 30: Using Dhcp Addressing

    (the DHCP server). If your ISP uses DHCP addressing and you have a valid Internet connection, the MTA 3328-2R will automatically connect to the provisioning server and download its configuration file as soon as it is...

  • Page 31: Using Static Ip Addressing, Pppoe, Or Mac Address Cloning

    DHCP so that it can obtain an IP address from the MTA 3328-2R’s built-in DHCP server. Once you have done that, you can begin configuring the MTA 3328-2R for your ISP’s connection type. The steps below are an example of how to configure your PC to use DHCP with Windows 2000.

  • Page 32: Verifying That The Pc Has Obtained An Ip Address

    Management Tool, to configure the MTA 3328-2R. Logging into the Web Management Tool Now that your PC has obtained an IP address from the MTA 3328-2R’s DHCP server, the next step is to log into the Web Management tool to configure the WAN interface settings.

  • Page 33: Using Static Ip Addressing

    NOTE: User IDs and passwords are case sensitive. You are now ready to configure the MTA 3328-2R to use your ISP’s connection type. If your ISP uses static IP addressing, continue to the Using Static IP Addressing section below.
  • Page 34 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 To set a static IP address on the MTA 3328-2R: If it is not already on your screen, access the Web Management tool via the Web. Refer to the Logging into the Web Management Tool section on page 24 for instructions.

  • Page 35: Verifying That You Have Internet Connectivity

    MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site. If you are able to connect to a Web site...
  • Page 36 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 logged into the Web Management tool site, you are ready to configure the device’s WAN interface to use PPPoE. To complete the configuration, you will need to know your PPPoE authentication information (user name and password).
  • Page 37 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 checkbox must be enabled to ensure connectivity. If your service provider requires a service ID, enter it in the Service ID field. If no ID is required (most service providers DO NOT require one), leave this field blank.

  • Page 38: Verifying That You Have Internet Connectivity

    MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site. If you are able to connect to a Web site...
  • Page 39 InnoMedia MTA 3328-2R User’s Guide – Chapter 2 For more information about the Configure MAC Address Cloning page, refer to the MAC Cloning section on page 57 in this Guide. To configure the MAC cloning feature: If it is not already on your screen, access the Web Management tool via the Web.

  • Page 40: Verifying That You Have Internet Connectivity

    MTA 3328-2R and that your broadband connection is functioning properly, open a Web browser on the PC connected to the MTA 3328-2R, and attempt to connect to a Web site from the PC connected to the MTA 3328-2R.

  • Page 41: Placing Calls

    InnoMedia MTA 3328-2R User’s Guide – Chapter 3 Placing Calls Overview Placing calls using the InnoMedia MTA 3328-2R is almost as easy as placing a regular phone call – with added benefits. Not only can you place calls to and receive calls from any telephone in the world, you can also communicate with other MTA 3328-2R devices.

  • Page 42: Calling With A North American Dial Plan

    InnoMedia MTA 3328-2R User’s Guide – Chapter 3 Calling with a North American Dial Plan Calling North American Destinations To place a call to another North America phone number on your MTA 3328-2R using a North American dial plan: Pick up the telephone handset and listen for a dial tone.

  • Page 43: Calling With A Non-North American Dial Plan

    Calling With a Non-North American Dial Plan If you obtained your MTA 3328-2R from a distributor, it should already be set up with your local dialing plan. If you need to change the local dialing plan configuration, contact your distributor or change the settings yourself on www.MyAccountCenter.net.
  • Page 44 InnoMedia MTA 3328-2R User’s Guide – Chapter 3...

  • Page 45: Using The Web Management Tool

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Using the Web Management Tool Overview The InnoMedia MTA 3328-2R Web Management tool can be used to review the device’s settings and configure features. This chapter describes how to: Log into the Web...

  • Page 46: Logging Into The Web Management Tool

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Logging into the Web Management Tool By default, the MTA 3328-2R’s Web interface and terminal are accessible only from the PC connected to the device’s LAN port. Refer to the Network Configuration section on page 39 for instructions on opening the WAN interface via the Open WAN Configuration checkbox.

  • Page 47: Configuring The Mta 3328-2R Via The Web Management Tool

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Web Management Tool Home Page Configuring the MTA 3328-2R via the Web Management Tool On the left-hand side of the page, there are seven (7) sidebar menu items: Network Configuration Port Configuration...
  • Page 48 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Network Configuration Page This page displays the following information: MAC Address – the unique ID assigned to your MTA 3328-2R device; you can find the MAC address on the bottom of the device.

  • Page 49: Port Configuration

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Enable DHCP – when this checkbox has an “x,” DHCP is enabled (default setting); to disable DHCP (e.g., when using static IP addressing), click the check box to remove the “x.” IP Address – displays the IP address...
  • Page 50 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 This page displays basic information about your ports and allows you to set up the forwarding feature. With this feature, you can set that port to automatically dial a defined phone number when the handset is picked up (i.e., taken off the hook).

  • Page 51: Device Management

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Use Forwarding Number – forwards all calls to the designated phone number when you pick up the phone from the hook. if the value is No, the feature is disabled if the value is Yes, the feature is enabled.

  • Page 52: Device Information

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 NOTE: The Device Information page is the same page that displays upon logging into the Web Management tool. Device Information This page displays basic information about the device, its firmware, and the most recent provisioning attempt.
  • Page 53 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Device Information: Username and Password Page This page displays the following information: UserName – allows you to change the user name assigned to the device. New Password – allows you to assign a new password to the user name in the field above.

  • Page 54: Firmware Upgrade

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 NOTE: After you change the user name and click the Update button, you may need to close your Web browser window, re-open it, and log in again to the Web Management tool. Refer to the Logging into the Web Management Tool section on page 24 in this Guide.

  • Page 55: Advanced Settings

    This page allows you to control the device’s reverse polarity feature, which connects the MTA 3328-2R to a billing machine that uses reverse polarity to determine the start and end of a call. The billing machine receives...

  • Page 56: Router Settings

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 a "reverse polarity signal" from the MTA 3328-2R that indicates when the call has started (and will start billing) and when it ends (and will stop billing). Advanced Settings Page This page displays the following information: Enable Polarity Reversal –...

  • Page 57: Nat Portmap

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 When the Router Settings page opens, the sidebar menu displays six (6) sub-menu items: NAT PortMap Access Filtering DHCP Server MAC Cloning PPPoE Setting PPPoE Status When you click on Router Settings, the Device Information page displays by default.

  • Page 58: Configuring Nat Port Mapping

    Click the Save button to save the settings. For example, if you have a Web server that is listening on port 80 with an IP address of 192.168.99.5 and is connected to the MTA 3328-2R’s LAN port, you would enter the following values:...

  • Page 59: Deleting A Port Mapping Entry

    Web sites or addresses or limit access to specific Web sites for individual PCs that are connected to the MTA 3328-2R. The MTA 3328-2R offers two ways to control the access available to your internal PCs: IP Filtering – Allows you to block access to specific ports and protocols from the PCs connected to the MTA 3328-2R’s LAN port.

  • Page 60: Configuring Ip Filtering

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Reset – resets the values on the IP Filtering page to the previously saved settings; if you edit one or more fields without saving your changes and then click the Reset button, the edits will disappear and the previously saved settings will return.

  • Page 61: Configuring Domain Filtering

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 In the first available field under the Restricted IP Addresses column, enter the IP address or range of IP addresses of the PC(s) that you would like to block from accessing the port(s).
  • Page 62 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Click this radio button to enable this feature and block certain domains. Allowed Only – allows you to designate the specific domain or domains to which you are granting access for PCs connected to the MTA 3328-2R’s LAN port;...

  • Page 63: Dhcp Server

    PCs connected to the MTA 3328-2R’s LAN port. DHCP Server The MTA 3328-2R has a DHCP Server function that assigns IP addresses to a PC or PCs connected to the MTA 3328-2R’s LAN port. It is recommended that you retain the default settings for the DHCP server.
  • Page 64 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Configure DHCP Server Information Page The Enable DHCP Server feature is enabled (an “x” appears in the checkbox) by default. If you want to disable the feature, remove the “x” by clicking the box. When disabled, the server will not assign IP addresses to PCs connected to the MTA 3328-2R’s LAN port.

  • Page 65: Mac Cloning

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 NOTE: If you change the device’s IP address in the Default Router address field, you must: restart the PC connected to the LAN port so it obtains new IP settings with the new gateway,...

  • Page 66: Pppoe Setting

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 page allows the user to enter their PC’s MAC address in the router (built into the MTA 3328-2R), to successfully authenticate into the service provider. Configure MAC Address Cloning Information Page This page displays the following information: Enable MAC Address Cloning –...
  • Page 67 InnoMedia MTA 3328-2R User’s Guide – Chapter 4 Configure PPPoE Settings Page This page displays the following information: Enable PPPoE – when this checkbox has an “x,” the PPPoE feature is enabled (the default is disabled); to enable, click the checkbox so an “x”...

  • Page 68: Pppoe Status

    To configure PPPoE settings, refer to the Using PPPoE section on page 27 in this Guide. PPPoE Status When you turn on the MTA 3328-2R and you configure the device to use PPPoE, it will normally connect to the broadband connection automatically using PPPoE.

  • Page 69: Reboot

    InnoMedia MTA 3328-2R User’s Guide – Chapter 4 To connect via PPPoE, click the Connect button. Reboot In the Web Management tool, click the Reboot link on the left-hand side of the page. When you click the Reboot link, a dialog box will appear to confirm that you would like to reboot the device.
  • Page 70 InnoMedia MTA 3328-2R User’s Guide – Chapter 4...

  • Page 71: Voiceline Features

    InnoMedia MTA 3328-2R User’s Guide – Chapter 5 VoiceLine Features Overview If you subscribe to the VoiceLine service, you may have access to some or all of the following features: 3-Way Calling Account Balance Announcement Call Blocking Call Forwarding Call Hold...
  • Page 72 InnoMedia MTA 3328-2R User’s Guide – Chapter 5...

  • Page 73: Appendices

    InnoMedia MTA 3328-2R User’s Guide – Appendices Appendices The Appendices include the following sections: Appendix A – Troubleshooting and Technical Support Appendix B – Approvals and Listings Appendix C – End User Warranty...
  • Page 74 InnoMedia MTA 3328-2R User’s Guide – Appendices Appendix A – Troubleshooting & Technical Support If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.
  • Page 75 InnoMedia MTA 3328-2R User’s Guide – Appendices Symptom: There is no dial tone. (continued) Corrective Actions: (continued) Verify that the device obtained an IP address by picking up the connected telephone’s handset and pressing ***1 on the keypad. If it announces “0.0.0.0”...
  • Page 76 InnoMedia MTA 3328-2R User’s Guide – Appendices Symptom: The Call Waiting Caller ID feature is not working. The device is unable to provision or register with call servers. Corrective Actions: Please note that you must have a telephone or Caller ID display box that supports the Call Waiting Caller ID feature.

  • Page 77: Appendixb - Approvals And

    InnoMedia MTA 3328-2R User’s Guide – Appendices Appendix B – Approvals and Listings FCC Declaration of Conformity Product name: InnoMedia MTA 3328-2R FCC Rules: Tested to comply with FCC part 15, Class B Operating environment: for office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.

  • Page 78: Arranty

    InnoMedia MTA 3328-2R User’s Guide – Appendices Appendix C – End User Warranty This product is warranted to be free from manufacturing defects including original parts and workmanship for a period of one year from the date of original purchase.
  • Page 79 InnoMedia MTA 3328-2R User’s Guide – Appendices THIS WARRANTY IS NON-TRANSFERRABLE AND APPLIES SOLELY TO THE ORIGINAL END-USER AND DOES NOT EXTEND TO SUBSEQUENT END- USERS OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED...
  • Page 80 InnoMedia MTA 3328-2R User’s Guide – Appendices...

  • Page 81: Index

    InnoMedia MTA 3328-2R User’s Guide – Index Index Network Configuration page · 26, 41 Default Lease Time Access Filtering · 51 DHCP Server page · 57 Account Number Default Router address Port Configuration page · DHCP Server page · 56 Device Information Page ·...
  • Page 82 InnoMedia MTA 3328-2R User’s Guide – Index PPPoE Setting page · 28, Line Number Port Configuration page · External Source Port · 49 lowest IP address DHCP Server page · 56 Features · 2 Firmware Upgrade · 46 Forwarding Number MAC Address Port Configuration page ·...
  • Page 83 InnoMedia MTA 3328-2R User’s Guide – Index Port Configuration page · Save Placing Calls · 33 button · 43, 51 Polarity Reversal · 48 Save & Reboot Port button · 41, 48 IP Filtering page · 53 Secondary DNS address Port Configuration ·...
  • Page 84 InnoMedia MTA 3328-2R User’s Guide – Index Warranty · 70 Web Management tool · 37 VoiceLine Features · 63 Configuring the MTA 3328-2R · 39 Logging in · 38 Web Management Tool WAN port · 11 Logging in · 24...

Table of Contents