Faq - IDENTIVISION IIP IIP-L3100F Installation Manual

10.2 FAQ

Please if you have a problem, what is not in the list, feel free to contact our expert collageue or with the local
dealer.
1. Question There is dark corner of lens
1/3 lens only support CS lens be more than or equal to 6MM, can try to change with 1/2.5 or 1/2 lens
(C mount lens need to add CS adapter ring)
2. Question Image color is bias towards red
Regularly because the device is in dark position, IR light is auto-on, while the device is remain in color
mode. Compare to CMOS, CCD is less influenced by IR light, under same condition, CCD is slightly bias
towards red.
3. Question There is tailing smear of moving object
Enable the slow shutter makes the frame rate not enough. In order to achieve good image effect in the
dark, we will auto enable the slow shutter, to extend the exposure time, if exposure time is over 40ms, the
frame rate will not enough, that will cause tailing smear, you can shutdown slow shutter via CMS or WEB.
4. Question Firmware upgrade fail
Few firmware unofficial issued with BUG, cannot upgrade via port 34567, but can upgrade via 34561.
This is the reserve port for network upgrading.
5. Question Cannot boot
a. Use upgrade tool to see if you can search IP address
6. Question IPC reboot after power off, using CMS to access, but failed, cannot find device.
When the device is under rebooting, need use CMS to connect it after a while when it is finish
rebooting.
7. Question SD can do partition, after reboot, there is only one partition
a. make sure the total capacity of theSD card is over 2G, and the space for recording is over 2G.
b. choose "always recording" to record a file in SD card, then play it to see if it is normal.
c. pull out SD card and insert it into PC, copy a compress file that with same capacity of your SD
card, if u can put it in, if yes, then copy it out to see if can normal decompress
8. Question D1 960H 1.3m 2.0m how much space will be in each hour.
it is related to image quality, different image quality with different bit rate that is showed out, such as D1,
default is 1Mbps 1M(1 second) *60*60/8=450M /hour, regularly, SD card for recording, suggest to set
motion detect and alarm record and front side, other recording to be save at back side.
9. Question Monitor image abnormal, such as too bright, image flicker, poor backlight compensation
Base on the image color from client side and integrate with local environment to adjust it to be the best
10. Question UPNP function is not working
a. target router function is stable; suggest using TP-LINK router
b. IP address of camera and router is not in the same network segment.
11. Question NTP function in net service is not working
Enable related function of NTP server.
12. Question cannot search out recent video file, if we set client side recording via CMS
If the client side is under recording, you cannot search out file, you need to stop recording firstly, and then
you will search out.
Product specifications, parameters, functions of the device can change without notice!
IDENTIVISION Megapixel camera installation guide
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