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Summary of Contents for Telrad Connegy AdvanceIP Avanti 3000ip
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Page 1: User Guide
Avanti 3000ip and Avanti 3015ip VoIP Extensions USER GUIDE PN 53-410-4000/1 Issue 1... - Page 2 PN 53-410-4000/1 Issue 1 Avanti 3000ip and Avanti 3015ip sets USER GUIDE Telrad Connegy, Inc. Farmingdale, New York...
- Page 3 Avanti 3015ip sets connected to Telrad Connegy's AdvanceIP system running software Release.3.10, as of October, 2005. Telrad Connegy reserves the right to modify the equip- ment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not necessarily render this publication invalid.
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Page 4: Table Of Contents
CONTENTS 1. I ..............1-1 NT RODUCTION ..............1-2 BOUT THIS UIDE ................ 1-2 UIDE STRUCTURE ............. 1-3 OTATION CON VENTIONS 2. A ........2-1 BOUT YOUR VANTI T ELEPHONE ................ 2-2 N HOOK DIALING .............. 2-3 ELE PH ONE SE T BUTTON S Softkeys ................ - Page 5 To return to the first call (Avanti 3015ip only) ....3-4 ................3-4 UTSIDE CA LLS To place an outside call ............. 3-4 Deleting dialed digits ............3-5 To redial the last outside number you dialed ..... 3-5 To save a frequently dialed outside number ...... 3-5 To dial the number saved ..........
- Page 6 ................3-14 MESSAG ES To program a DND message ...........3-14 To cancel your DND message .........3-15 ..............3-15 FO RWA RDIN G CALLS To program call forwarding ..........3-15 To cancel call forwarding ..........3-16 Preventing call forwarding to you ........3-17 To cancel Call Forward To Me .........3-17 ..............3-18 BBREVIATE D DIALIN G ................3-18...
- Page 7 4. C 1 ......4-1 ONNECTING YOUR VANTI TELEPHONE ............4-2 VANTI SET C ONNE CTION S Rear side connectors ............4-2 Power connection .............. 4-3 Data connection ..............4-3 Telephone initialization ............4-4 ................ 4-4 YSTEM MESSA GES TABLES Avanti telephone language set examples ......
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Page 8: Ntroduction
1. I NTRODUCTION Avanti 3000ip and Avanti 3015ip sets... -
Page 9: About This Guide
ABOUT THIS GUIDE The Avanti 3015ïp and Avanti 3000ip sets are two advanced IP extensions of the AdvanceIP system, designed to combine rich telephone functionality with the advantages of the Internet protocol. Figure 1-1 The Avanti 3015ip set GUIDE STRUCTURE This Guide contains four Sections: Section Contents... -
Page 10: Notation Conventions
Section Contents 4. C Explains how to connect and acti- O NNEC TING YOUR VANTI vate your Avanti IP telephone, as IP TELE PH ONE well as the meaning of some sys- tem messages. Figure 1-2 The Avanti 3000ip set NOTATION CONVENTIONS In this Guide, telephone set fixed buttons appear in bold type, in capital letters and within square brackets, e.g., [HOLD]. -
Page 11: Bout Your
2. A BOUT YOUR VANTI TELEPHONE Avanti 3000ip and Avanti 3015ip sets... -
Page 12: Onhook Dialing
ONHOOK DIALING The Avanti 3015ïp and Avanti 3000ip sets are capable of onhook dialing, full speakerphone and hot dialpad capability, which enables you to make a call or operate any feature by pressing the dialpad buttons. You may also receive and discon- nect calls, program features and perform all operations without lifting the handset. -
Page 13: Telephone Set Buttons
described in this guide may not be available on your telephone set. For more information, see your System Administrator. TELEPHONE SET BUTTONS The Avanti 3015ip has an array of programmable and fixed fea- ture buttons (see Figure 2, below). The 3000ip has no user-pro- grammable buttons;... -
Page 14: Softkeys
OFTKEYS Softkeys have several functions, which change according to the state of your telephone. A softkey's function, at any particular moment, is indicated on the telephone display. To operate a displayed function, press the corresponding soft- key. 3015 YSTEM PROGRAMMA BLE BUTTONS VANTI IP SET ONLY... - Page 15 [PICK UP] Press this button to pick up calls. [TRANSFER/CONFERENCE] Press this button to transfer calls and when establishing and exiting conference calls. NOTE The [TRANSFER/CONFERENCE] button is referred to in this Guide as [TRANSFER] or [CONFER- ENCE], depending on the operation being described.
- Page 16 [DND] This button activates and deactivates Do Not Disturb. [MUTE] This button disables and enables your telephone microphone. [SPKR] For handsfree operation, press [SPKR] instead of lifting or replacing the handset. Whenever this guide instructs you to lift or replace the handset, you may press [SPKR] instead.
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Page 17: Switching From Handset To Handsfree Operation
telephone set that is not programmed with DN but- tons. These differences are pointed out in this Guide for each applicable feature. Consult your System Administrator for further details about the program- ming of your telephone set. Outside line buttons. One or more of the buttons on your telephone may be associated with either specific lines or out- side line groups. -
Page 18: Working With The Microphone
3. Press [#]. 4. Lift and replace the handset. Your telephone set re-initializes and all telephone rings (internal, external, recall, etc.) sound with the distinctive ring selected. WORKING WITH THE MICROPHONE If you want to talk to someone in your office during a call with- out the connected party hearing, you can disable the handset or microphone. -
Page 19: To Change The Display Language
out lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability. TO CHANGE THE DISPLAY LANGUAGE You can choose one of a set of three languages for your Avanti 3000ip or Avanti 3015ip display. The actual set of languages offered changes according to the country in which you are located. - Page 20 • [5][7] for the second language; • [5][8] for the third language. The display goes off momentarily, and comes back on in the selected language. 2-10 Avanti 3000ip and Avanti 3015ip sets...
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Page 21: Perating Your Vanti Ip Telephone
3. O PERATING YOUR VANTI TELEPHONE User Guide... -
Page 22: Internal Calls
INTERNAL CALLS To place a non-ringing call • Dial the extension number. To place a ringing call 1. Dial tone access code [1]. 2. Dial the extension number. F THE EXTEN SION YOU CALLED IS BUSY OR DOES NOT AN SWER ALLBACK When you dial an extension and hear busy tone or there is no answer, you can activate the Callback feature:... -
Page 23: To Answer An Intercom Call
For external calls the display shows the trunk name and num- ber. You usually also hear a ring, unless your set has been pro- grammed not to ring. NOTE On outside line calls, AdvanceIP systems support Caller Name and Caller Identification display. 3015 O ANSWER A RINGING OR FLASHING CALL VAN TI... -
Page 24: Outside Calls
2. Press the DN or outside line button that is flashing green; you receive the second call. 3015 O RETURN TO THE FIRST CALL VANTI IP ON LY 1. Press [HOLD]; 2. Press the flashing DN button. NOTE If your telephone does not have DN buttons, you can- not put an internal call on hold. -
Page 25: Deleting Dialed Digits
2. Dial the number. See also, ABBREVIATED DIALING, below. ELETING DIALED DIGITS When dialing an outside number, you can delete digits. Press- ing the {DELETE} softkey will erase the last digit entered. NOTE The Delete Dialed Digits feature may be unavailable when dialing over specific types of outside lines. -
Page 26: To Place A Call On Exclusive Hold
• Inclusive hold: the call can also be retrieved by other sets with a button for that appearance. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. If you do not receive dial tone, this means that no DN is avail- able. -
Page 27: Transferring Calls
TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. O RETRIEVE A TRAN SFERRED CALL On the Avanti 3015ip, if you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call. -
Page 28: Barging Into A Conversation
• Press the [ARD] button again. NOTE Several Automatic redials may be activated simulta- neously by using more than one ARD button. BARGING INTO A CONVERSATION This feature enables you to break into another conversation. When you dial an extension and hear busy tone: •... -
Page 29: Waiting For An Available Outside Line
3. Dial the MEET ME PAGE access code ([6][6]). 4. Press [FEATURE]. 5. Dial the PAGE zone access code. WAITING FOR AN AVAILABLE OUTSIDE LINE O ENTER A TRUNK QUEUE When you try to select an outside line and hear busy tone: 1. -
Page 30: To Remove An Outside Party From The Conference (Avanti 3015Ip Only)
3. Make the next call. After the call is answered: 4. Press {JOIN}. Repeat steps 2 through 4 to add up to five more parties to the conference, using the [CONFERENCE] button instead of the softkey (in step 2). If there are more conference participants a {NEXT} softkey appears. -
Page 31: Messages
To pick up a call ringing in your pickup group • Press a MEMORY button programmed with GROUP PICK 1. Press [PICK UP]. 2. Press [*]. See ABBREVIATED DIALING for instructions on how to program MEMORY buttons. MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a defined list, which appears on the display of the extension you called. -
Page 32: To Select And Send A Defined Message
2. Hang up. The message is sent. O SELECT A ND SEND A DEFINED M ESSAGE You can select a message from a defined list (see a list of sys- tem messages at the end of this guide). After dialing an extension: 1. -
Page 33: To Call The Message Sender
To scroll through your messages • Press [LO HI]. O CA LL THE MESSAGE SENDER 1. Press [SPKR]. 2. Press [MSG]. O DELETE A MESSAGE While the message is displayed: 1. Press [MSG] (when lit; not when flashing). 2. Use [LO HI] to scroll to the message you wish to delete. 3. -
Page 34: To Place Your Telephone In Do Not Disturb Mode
If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button. O PLACE YOUR TELEPHON E IN DO NOT DISTURB MOD E • Press [DND]. The DND indicator lights steady red and no calls ring at your telephone. -
Page 35: To Cancel Your Dnd Message
4. Enter a message number, Press [LO HI] repeatedly to scroll through the available messages (see the DND Messages table at the end of this guide for a complete list of available messages). If the message includes asterisks (*), you may edit the mes- sage by pressing the desired digits on the dialpad. -
Page 36: To Cancel Call Forwarding
To program Dial Call forward always [F][L] or [3][5] Call forward busy [F][B] or [3][2] Call forward no answer [F][N] or [3][6] 3. Press [*]. If you have several DNs assigned to your extension, you can program call forwarding for all your DNs at once (provided you have been authorized to do so by system program- ming). -
Page 37: Preventing Call Forwarding To You
2. Press [#]. 3. Press [FEATURE]. 4. Dial the code that designates in which situation you want your call forwarding canceled: To program Dial Call forward always [F][L] or [3][5] Call forward busy [F][B] or [3][2] Call forward no answer [F][N] or [3][6] 5. -
Page 38: Abbreviated Dialing
ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”). -
Page 39: Memory Buttons
MEMORY BUTTONS 3015 VANTI IP ONLY Memory buttons are used for one-press dialing of extensions and feature access codes. MEMORY O DIAL WITH A BUTTON • Press the programmed button. MEMORY O PR OGRAM A BUTTON 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROGRAM]. 3. -
Page 40: Phone Book
An asterisk ( ) above a category name indicates there are new calls of that category. NOTE Only incoming calls with Caller ID will be displayed under {INCOM} or {MISSED}. The display shows {INCOM}, {OUTGO}, {MISSED}. Pressing each of these will display details of a call: On the top left of the display are shown the ordinal number in the list, caller ID (if available) and number. -
Page 41: General Key Functions
stored in an available speed dial bin and has a name associated with it. If you change the number stored in that speed dial as described in “To program a speed dial number or speed dial button” on page 3-18, you also change the number for the Phone Book entry. -
Page 42: To Delete An Entry From Your Private Phone Book
3. Use the [LO HI] button to scroll through the list or use the dialpad to enter appropriate characters until the name appears on the display. 4. Press [PAUSE]. The Phone Book automatically dials the number. 5. You can then press {DIAL} to dial the number, {UPDATE} to change the name or number for the entry, or {REMOVE} to delete the entry from the Phone Book. -
Page 43: To Revise An Entry In Your Private Phone Book
2. Press [TRANSFER]. 3. Press {REMOVE}. O REVISE AN EN TRY IN YOUR PR IVA TE HON E 1. Access the entry you want to revise. 2. Press [TRANSFER]. 3. Press {UPDATE}. Enter the correct characters for the name. Use [MUTE] for backspacing. 4. - Page 44 With each press of the button, the corresponding character appears on the display. If you want to enter two characters from the same button on the dialpad, for example D followed by E, wait two seconds between entering characters (until you see the cursor “_” at the next position), or press the [NEXT] button to indicate you have finished programming that character.
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Page 45: Alarm
ALARM Your telephone can sound an alarm ring at a programmed time. O PR OGRAM AN ALAR M TIME 1. Press {PROG}. 2. Press {TIME}. 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for:30 pm). 4. -
Page 46: To Unlock Your Telephone
2. Dial your Executive Credit Code (see your System Adminis- trator). 3. Hang up. The telephone lock dialing restrictions are in effect. The [LOCK] button, if defined, lights. O UN LOCK YOUR TELEPHONE • Repeat the above procedure. DOOR UNIT Your system may have a door unit equipped with an intercom and electric door latch. -
Page 47: Notepad
NOTEPAD You can save a number of up to 16 digits during a call. 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROGRAM] twice. 3. Dial an available speed dial bin number (three digits) or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5. -
Page 48: Information Menu
example). Browse through the available tones by pressing the numeric keys [1] through [9]. 4. After finding your preferred tone, press the leftmost softkey (the one underneath the current selection on the second line of the display). The display changes to: Exit this menu? <YES>... -
Page 49: To Circumvent Extension Restrictions
TO CIRCUMVENT EXTENSION RESTRICTIONS RA VEL LASS OF ERVICE You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's Class Of Ser- vice (COS) or a system-wide (Global) COS accessible only to privileged users. 1. -
Page 50: Advanced Features
CENTREX HILE CONNECTED TO A OUTSIDE LINE 1. Press [FEATURE]. 2. Press [FLASH]. ADVANCED FEATURES This section lists some advanced features which you can acti- vate from your telephone. Details concerning the operation of these features can be found in the AdvanceIP Systems Operat- ing Instructions manual and in the Feature Description Adden- dum for AdvanceIP Release. -
Page 51: Feature Codes
• Virtual station; • Page transfer; FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code. The default feature codes (see next page) reflect the feature ini- tials, using the letters on the dialpad buttons. For example: To access Barge In •... -
Page 52: Feature Codes
The feature codes in your system may have been changed. If so, enter the updated feature access codes in the “Access method” column of the Feature codes table. 3-2: F ABLE EATURE CODES Feature name Abbreviati Access method [FEATURE][2][8] ACCOUNT CODE ACD LOGIN ACD LOGOUT ALL/GROUP... - Page 53 3-2: F ABLE EATURE COD ES ONTINUED Feature name Abbreviati Access method FLASH SIGNAL [FEATURE][3][7] [FEATURE][3][3] FLIP FLOP GROUP PICKUP INTRUSION [FEATURE][5][4] LAST HOLD LEAST COST ROUTING LOCK MEET ME CONFERENCE 1-5 MEET ME PAGE [FEATURE][6][6] MESSAGE [FEATURE][6][3] NIGHT SERVICE PAGE - INTERNAL I1 through I8 [FEATURE][4][1]...
- Page 54 3-2: F ABLE EATURE COD ES ONTINUED Feature name Abbreviati Access method TRUNK PATCH [FEATURE] [8][7] TRUNK SPEED DIAL VOICE MESSAGE (1) Access method not assigned by dult. (2) Only available on ISDN PRI calls. (3) In the AdvanceIP 400 up to eight; in the AdvanceIP 1000 up to 24. Not all of the above features are available on every type of telephone set.
- Page 55 3-3: DND ABLE MESSAG ES Message number Default message Updated message BE BACK SOON BE BACK AT * * : * * BE BACK ON * * - * * OUT UNTIL * * : * * OUT FOR THE DAY OUT OF OFFICE OUT OF TOWN OUT ON A CALL...
- Page 56 3-3: DND ABLE M ESSAGES ONTINUED Message number Default message Updated message (1) When editing messages, enter digits in place of the asterisks. 3-36 Avanti 3000ip and Avanti 3015ip sets...
- Page 57 3-4: S ABLE YSTEM M ESSAGES Message Default message Updated message number CALL_ (Basic message) CALL * * * * * CALL HOME CALL ME GONE OUT READ MAIL VOICE MAIL CALL BOSS TAKE MSGS GONE HOME JOB DONE IN TROUBLE CLIENT BRING WORK ANY NEWS?
- Page 58 (2) Messages 22 to0 are to be defined by the customer. 3-5: Y ABLE OUR SPEED DIAL C ODES Name Number Code 3-38 Avanti 3000ip and Avanti 3015ip sets...
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Page 59: Onnecting Your
4. C ONNECTING YOUR VANTI TELEPHONE Avanti 3000ip and Avanti 3015ip sets... -
Page 60: Avanti Ip Set Connections
Your Avanti IP set must be connected to the computer network and to a power source. Usualy the telephone will be connected for you by a Telrad Connegy technical support representative. Still, it is recommended that you familiarize yourself with the connections of your Avanti IP set, should the need arise to reconnect it. -
Page 61: Power Connection
The Avanti IP set may be powered either directly through the data network (if Power Over Ethernet is enabled) using the data connector, or by connection to the mains using the 48V DC power converter provided by Telrad Connegy. NOTE When connected through the mains, use only a 48V DC converter provided by Telrad Connegy. -
Page 62: Telephone Initialization
Insert the other end of the data cable into the data network socket. ELEPHON E INITIALIZATION Once power and data are connected, the Avanti IP telephone will begin the initialization process. The programmable buttons will flicker green, while the telephone connects to the system and performs the testing and loading operations prescribed in its configuration. - Page 63 4-2: S ABLE YSTEM M ESSAGES Message Meaning Connecting to System The telephone is starting to connect to the Unite IP sys- tem’s main control. It already connected to the IP interface unit (the TVSe Server) Restarting Station The system administrator requested a reset of the tele- phone ERR: start Data link...
- Page 64 4-2: S ABLE YSTEM M ESSAGES Message Meaning Err:Already Admitted The telephone is attempting to log into the system with the DN of an extension that is cur- rently connected Wrong Password or DN The password or the DN entered are incorrect Avanti 3000ip and Avanti 3015ip sets...
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