iPECS ClickCall User Manual
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iPECS ClickCall User Manual

iPECS ClickCall User Manual

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ClickCall

User Guide

Please read this manual carefully before
operation. Retain it for future reference.

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Summary of Contents for iPECS ClickCall

  • Page 1: User Guide

    ClickCall User Guide Please read this manual carefully before operation. Retain it for future reference.
  • Page 2 The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd. Document Information S/W Version...

  • Page 3: Table Of Contents

    System Requirement ........................2 License and Account Information ....................3 iPECS ClickCall Installation ......................3 Settings ................6 Viewing the iPECS ClickCall Menu ................6 iPECS ClickCall Settings ..................... 7 Accessing the Settings Window ....................7 Information and Function Settings ....................8 Using iPECS ClickCall ............ 12 Activating iPECS ClickCall ..................
  • Page 4 Wrong User Information entered ....................19 Wrong System Information Entered ....................19 Busy Desktop Phone ........................20 Frequently Asked Questions ..................20 Open Source Software Notice ................... 21 GPL License: ..........................21 iPECS ClickCall User Guide - Issue 1.3...

  • Page 5: Before Starting

    Before Starting What is iPECS ClickCall The iPECS ClickCall is a PC based application that allows you to dial numbers from a Web page or document. iPECS ClickCall operates on your PC or Lap-top in conjunction with your iPECS System and iPECS desktop phone to quickly place calls to numbers displayed in a Web page or in a document such as a pdf, docx, or xls file.

  • Page 6: Installation

    Before starting the installation process, verify your PC complies with the System Requirements below and the License and Account information are configured by your iPECS system administrator. You should also close all other active programs to assure no interference during installation.

  • Page 7: License And Account Information

    ► Step 1: Open your browser and point to the URL provided by your system administrator. ► Step 2: Download and run the iPECS ClickCall_Setup.exe. ► Step 3: The iPECS ClickCall install wizard appears. In the screen, click ‘Next’ to continue. iPECS ClickCall User Guide - Issue 1.3...
  • Page 8 ► Step 4: In the Destination Folder window, you may either accept the default destination for the installation (C:\Program Files\iPECS\iPECS ClickCall), which is recommended, or select ‘Change’ to locate a different directory or specify a directory. If you specify the directory, do not include spaces or special characters in the directory name.
  • Page 9 ► Step 9: When the installation is complete, the shortcut icon is created on the desktop. You may also access the application from the Windows ‘Start’ menu under All Programs (P) > iPECS > iPECS ClickCall’.

  • Page 10: Settings

    The iPECS ClickCall menu, see below, opens when you right-click the tray icon. From the menu you can select to open the iPECS ClickCall window, open the Settings window, or close the application. The last item in the menu displays the version of the application.

  • Page 11: Ipecs Clickcall Settings

    You must configure the User, System and Dialing Information in the ‘Settings’ menu prior to use of iPECS ClickCall. This information configures the application with the user account, host system identification and rules to control dialing. Once this information is configured iPECS ClickCall can communicate with the host system and call telephone numbers properly.

  • Page 12: User Information

    Enter your local ‘Area’ code. If the highlighted number includes your local Area code, iPECS ClickCall will remove the Area code. For example, if you set CO as ‘9’, Nation as ‘82, and Area as ‘02 and highlight the number +82-02-2155-4393, then iPECS ClickCall shows 921554393, removing the Nation and Area code and adding CO Line access code.
  • Page 13 The PBX code is used when the CO Line of the host iPECS system connects to another PBX. It is added after CO Line access code. Long Distance The Long Distance code is used for long distance calls and is used with the PBX code when dialing long distance through the PBX.
  • Page 14 The following paragraphs give you a description of the various functions. Auto Disappearance before Dialing When this function is active, if you take no action for the waiting time, the iPECS ClickCall window will disappear. Auto Disappearance after Success Dialing When this function is active, the iPECS ClickCall window disappears three (3) seconds after successfully dialing the number.
  • Page 15 Top Window as Pop-up When this function is active, the iPECS ClickCall window will be shown in the forefront after you highlight or open the window. If not activated, the iPECS ClickCall window will open behind any active window so that iPECS ClickCall does not interfere with ongoing activity.

  • Page 16: Using Ipecs Clickcall

    This chapter describes how to run the installed application after set up, and make a call with iPECS ClickCall. With iPECS ClickCall you can highlight a number in a Web page or document, or you can open the ClickCall and enter a number manually or select a number from the last ten numbers called.

  • Page 17: Making Calls Using Ipecs Clickcall

    With iPECS ClickCall active, using your mouse, highlight a number in a Web browser or document.  The iPECS ClickCall can recognize a phone number that is up to 30 characters in length. iPECS ClickCall displays when you release the mouse button. .The highlighted number is shown with the number modified using the dialing rules.

  • Page 18: Call By Dialing A Number

    3 seconds later’ is active. Call by dialing a number Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall in the menu, or double click the iPECS ClickCall tray icon.

  • Page 19: Calling From The Call History

    3 seconds later’ is active. Calling from the Call History Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall in the menu, or double click the iPECS ClickCall tray icon.
  • Page 20 ‘Dialing Ok’ message in the upper right of the window.  The iPECS ClickCall disappears from the screen after 3 seconds if the function ‘After success calling, auto disappearance 3 seconds later’ is active. iPECS ClickCall User Guide- Issue 1.3...

  • Page 21: Useful Information

    Appendix The Troubleshooting Guide and Frequently Asked Question in this appendix will help you to solve problems that may occur when using iPECS ClickCall. If you have any further questions or need assistance, please consult your iPECS system administrator. Troubleshooting Guide This guide provides helpful solutions for troubleshooting iPECS ClickCall as well as check points for possible problems.

  • Page 22: User Information Not Entered

    In this case, the Dialing Result window will state “Your IP address or Port is not entered in the Settings.” Refer to Chapter 2 Settings to enter or edit the ‘System Information’ (IP Address or Port) in the iPECS ClickCall Settings window. iPECS ClickCall User Guide- Issue 1.3...

  • Page 23: Wrong User Information Entered

    In this case, the Dialing Result window will state “Authorization Fail! Check if your ID, PW, or Phone Number is valid.” Refer to Chapter 2 Settings to edit your ‘User Information’ in the iPECS ClickCall Settings window. If, after editing the User Information, ClickCall still does not function properly, please consult with your iPECS system administrator.

  • Page 24: Busy Desktop Phone

    Can iPECS ClickCall be activated when Microsoft Windows starts? You can enable ‘Auto start on startup Windows’ function in the iPECS ClickCall Settings window. As an alternative, you can add the iPECS ClickCall to the start-up programs of Windows. Can the iPECS ClickCall be used with the iPECS UCS Desktop Client? IPECS ClickCall is not available when the iPECS UCS Desktop Client is running.

  • Page 25: Open Source Software Notice

    Ericsson-LG Enterprise at.: opensource@lgericsson.com. This offer is valid for a period of three (3) years from the date of the distribution of this product by Ericsson-LG Enterprise. iPECS ClickCall User Guide - Issue 1.3...
  • Page 27 The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or damage of any kind resulting from the use of this document. www.ericssonlg-enterprise.com ©...

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