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Allo.com NANO 2 User Manual

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  • Page 2 User Manual NANO 2 Version 2.8...

  • Page 3: Table Of Contents

    NANO 2 - Introduction Table of Contents 1. Product introduction .................... 4 0.1. Overview .......................... 4 2. Getting Started With the Nano2PBX ..............5 2.1. Installation ........................5 2.2. Notification LEDs (On the Front Panel): ................6 2.3. Quick Installation Wizard ....................7 2.4.
  • Page 4 NANO 2 - Introduction 4.11. IVR ..........................29 4.12. Incoming Calling Rules ....................30 4.13. DID Routing ......................... 31 5. General Settings ....................33 5.1. Voicemail ........................33 5.1.1. General settings (Accessing, Retrieving & Managing Voice Mail) ......... 33 Email Settings for Voicemail ....................36 5.2.
  • Page 5 NANO 2 - Introduction 7. Tools ........................55 7.1. Back Up: ........................55 7.2. Firmware Upgrade ......................55 7.3. File Editor ........................56 7.4. Asterisk CLI ........................56 7.5. Diagnostics ........................56 8. Status ........................57 8.1. Call Detail Records ......................57 8.2.

  • Page 6: Product Introduction

    NANO 2 - Introduction 1. Product introduction 1.1. Overview The Nano2PBX is a compact system that puts the rich features of a high-end PBX into the reach of small businesses. Its built-in voicemail, multi-level auto attendants, remote extensions and sophisticated call handling features help businesses reduce communications costs, while allowing employees to stay connected worldwide.

  • Page 7: Getting Started With The Nano2Pbx

    NANO 2 - Getting Started 2. Getting Started With the Nano2PBX 2.1. Installation 1. Unpack your NANO2 and make sure you received everything. Each box contains: 1 x NANO2 1 x AC adapter (120V-220V) + 2 wall plugs (EU & US) 1 x Ethernet cable 2.

  • Page 8: Notification Leds (On The Front Panel)

    NANO 2 2 - Getting St tarted 2.2. Notific cation L LEDs ( On the e Front Panel) Importa ant Note: a) We strongly re commend y you to cha nge the Na ano2PBX A Admin Pass sword from Factory...

  • Page 9: Quick Installation Wizard

    NANO 2 - Getting Started 2.3. Quick Installation Wizard By following the Wizard, you will create a very basic configuration file allowing you to make and receive calls thus confirming your NANO2 is fully functional. Most of the features won’t be visible until you complete the wizard and access the full fledge user interface.
  • Page 10 The nano2 comes with default credentials admin/admin you have to change these as soon as possible to avoid getting hacked. Allo.com cannot be held responsible for unauthorized access to the nano2 PBX. Please make sure you secure your PBX by placing it behind a firewall and changing passwords with frequency.

  • Page 11: System Status

    NANO 2 – System Status 3. System Status Navigation to System status, Status of Nano2PBX including Memory Status, VoIP Status, Networking Status and Client Status (to see which clients are connected to the system). After you login, you are brought to a System Status screen, which offers information about the Nano2PBX, and help files to assist you in learning about all the different features of the system.

  • Page 12: Setting Up The Features

    NANO 2 – Setting up Features 4. Setting up the Features 4.1. Configure hardware Analog Hardware Setup & Configuration Port Configuration: Port Configuration allows you to manually configure Ports 5 and 6 either as FXS ports or FXO ports, which are configurable ports on the Nano2PBX. That means you can configure these ports to be either as FXS ports (to connect Analog Phones) or FXO ports (to connect PSTN line).

  • Page 13: Create New User

    NANO 2 – Setting up Features IP Extensions: IP extension are devices that have only data networking connection such as Ethernet and they communicate with the Nano2PBX using IP based protocol for signaling and Voice, examples are IP Phone, Soft Phone application. The Nano2PBX can support up to 75 IP Extensions registration.
  • Page 14 NANO 2 – Setting up Features be limited by your VoIP provider. Enable Voicemail for the User: Enable this extension so that it can be visible when adding members to the Voicemail Group and Voicemail. The Voicemail PIN password will be same as the password provided to the Extension while creating an Extension.

  • Page 15: Modify/Delete Selected Users

    NANO 2 – Setting up Features directly. It is not always possible for the Nano2 to negotiate endpoint-to-endpoint media routing. The default setting is "No". Insecure Port: Allow peers matching by IP address without matching port number. • Very: Allow peers matching by IP address without matching port number.
  • Page 16 NANO 2 – Setting up Features Once you click on the Edit button of an Extension then it will display the information of that particular extension. Here you can change the required details and then click on the Update Extension button to save the changes made.
  • Page 17 NANO 2 – Setting up Features User Manual v2.8 www.allo.com...

  • Page 18: Trunks

    NANO 2 – Setting up Features 4.3. Trunks Navigation: Setup >Trunks > Analog Trunks: Here you can configure the Analog Trunks. 4.3.1. Analog Trunks The analog trunk options are listed in the table below. Analog Trunks Channels Select the channel for the analog trunk.

  • Page 19: Editing / Deleting An Existing Voip Account

    NANO 2 – Setting up Features Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. Host Port Enter the port number given by the VOIP provider. 5060 is the default SIP port. If configuring any roaming extension or if connecting nano2 to public network then consider changing the SIP port for better security.
  • Page 20 NANO 2 – Setting up Features 4.4. Outgoing Calling Rule 4.4.1 New Calling Rules Navigation: Setup > Outgoing Calling Rules > New Calling Rule: This is where you configure Dial out Rules. Outgoing Calling Rules represent the prefix sequence used to dial when making an outgoing call either through PSTN (Analog) or VoIP.
  • Page 21 NANO 2 – Setting up Features Calling Rule Name Configure the name of the calling rule (e.g., local, long-distance, and etc). Letters, digits,etc. Pattern All patterns are prefixed with the "_". X: Any Digit from 0-9. Z: Any Digit from 1-9.

  • Page 22: Restore Default Calling Rule

    NANO 2 – Setting up Features For Eg 1: If you would like to strip out the first digit from the dialed number follow the example: Add “_8X.” in pattern & configure “1” in strip out field to remove the first digit from...

  • Page 23: Dial Plans

    NANO 2 – Setting up Features 4.5. Dial plans Navigation: SETUP Dial plans: This is where you configure Dial plans for the users. A Dial plan is a collection of outgoing rules. Dial plan are assigned to users to specify the...

  • Page 24: Voicemail Groups

    NANO 2 – Setting up Features Time Interval name: the name of the time intervals according to users need. You can select either by day of week or by days of the month you can also select time duration in a day or the whole day. After all the changes are done click on the update button to create the time intervals and click on the apply changes button to confirm the time intervals configured.

  • Page 25: Music On Hold (Moh)

    NANO 2 – Setting up Features 4.7.2. Voicemail Group Details Voicemail’s Group Extension: The number to be allocated for the Voicemail Group Label: Name of the Voicemail Group User Mailboxes: The list of available extensions that could be part of this Voicemail Group.

  • Page 26: Call Queues

    NANO 2 – Setting up Features Important Note: 1. The MOH files have to be in GSM or WAV format and Maximum file size is 4 MB 2. Make sure to click the APPLY CHANGES button in the top navigation bar, after Selecting / uploading the MOH Files.
  • Page 27 NANO 2 – Setting up Features Queue Details • Extension: Extension number to reach the Queue directly • Queue Name: The name of the Queue • Strategy Type: o Ring All: Rings all available extensions o Round Robin: Takes turns ringing each available extension...

  • Page 28: Agent Login Settings

    NANO 2 – Setting up Features 4.9.2. Agent Login Settings Navigation: Call Queues Agent login settings. Enter an agent login extension that can be dialed to login to a specific queue. If want to remain online and dial the extension then give agent callback extension. Save the changes made.to logout of agent login Hang-up your phone.

  • Page 29: Agent Settings

    NANO 2 – Setting up Features • Agent Login Extension: Extension to be dialed for the agents to login to the specific queue. • Agent callback login extension: Extension to be dialed for the agents to login to the queue they are part of, except there is no need to remain online.

  • Page 30: Uploading Voice Files

    NANO 2 – Setting up Features • Select the extension to receive the call from the Nano2PBX to record the Greeting message. • Click the "Record" button. A request will be sent to the Nano2PBX. The Nano2PBX will then call the extension for recording the IVR prompt from the phone.

  • Page 31: Ivr

    NANO 2 – Setting up Features Important Note: We recommend to use GSM format sound file for uploading as the file size is usually smaller than the other compatible format. 4.11. IVR IVR (Interactive Voice Response) is a pre-recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience.

  • Page 32: Incoming Calling Rules

    NANO 2 – Setting up Features • Conference Rooms • Voicemail Group • IVR • Queues • IVR • Hang-up • Ring Group • Page Group Important Note: 1) Before you start to Create Voice Menu you need to have Greeting Messages (Navigation: Setup Greeting Messages).

  • Page 33: Did Routing

    NANO 2 – Setting up Features A Incoming Calling Rule is an rule which route the incoming call to phone number. Incoming Calling Rule is a feature that enables incoming calls to be routed directly to selected stations without attendant assistance.
  • Page 34 NANO 2 – Setting up Features DID Configuration parameters DID Number Enter the DID numbers provided by the VOIP Service provider Destinations Select the DID destination. Only the selected category can be reached by DID. • User Extension • Conference •...

  • Page 35: General Settings

    NANO 2 – Additional Features 5. General Settings 5.1. Voicemail Navigation: Voicemail: This is where you can manage the configurations of the voicemail. 5.1.1. General settings (Accessing, Retrieving & Managing Voice Mail) The Nano2PBX allows users to manage voicemail through voice messages in their phones.
  • Page 36 NANO 2 – Additional Features 1 Save in old Messages 2 Save in Work Messages 3 Save in Family Messages 4 Save in Friends Messages * Help; during msg playback: Rewind # Exit; during msg playback: Skip forward 2 Change folders...
  • Page 37 NANO 2 – Additional Features Direct Voicemail Dial: to enable direct voicemail dial by pressing # followed by extension number Max greeting (in seconds): Maximum number of seconds for User’s voicemail greeting. Dial ‘0’ for operator: enable callers to enable the voicemail application and connect to an operator extension.

  • Page 38: Email Settings For Voicemail

    NANO 2 – Additional Features Email Settings for Voicemail This section will summarize how to configure and notify the user if he/she has received a new voicemail to their email address. The caller after leaving the voicemail, mail will be sent to the user mail address as mentioned while configuring the user extensions.

  • Page 39: Network Settings

    NANO 2 – Additional Features 5.2. Network Settings Navigation: Network Settings: This is where you setup your Networking Configuration 5.2.1. WAN Configuration Please refer to the following tables for basic network configuration parameters WAN Configurations IP Address Mode Select DHCP, Static IP. The default setting is DHCP.

  • Page 40: Host Configuration

    NANO 2 – Additional Features 5.2.3. Host Configuration Host Configuration is used to manage your Nano2PBX’s Host Name. Host Name: Used to name the device to identify inside the LAN network. This field is optional but may be required by some Internet Service Providers or system administrators.
  • Page 41 NANO 2 – Additional Features Default code: *2 Disconnect This is to assign the code for performing call disconnect Attended Transfer Default code: *3 Enter the code during active call. After hearing "Transfer", you will hear the dial tone. Enter the number to transfer to and the user will be connected to this number.

  • Page 42: Admin Settings

    NANO 2 – Additional Features Default code: *78 Enable DND This is the code to enable DND for a particular Extension so that it will not accept any calls. Disable DND Default code: *79 This is the code to disable DND for a particular Extension so that it will accept calls.

  • Page 43: Language

    NANO 2 – Additional Features VoIP Phone Digit Map: This option allows the administrator to define a global digit mapping string compatible with RFC 3435. There is no default setting and this option does not sync with the dial plan assigned to an individual user. The following examples should assist in writing an acceptable digit mapping string.
  • Page 44 NANO 2 – Additional Features • Once the web page comes back to the login page again, enter the new password to login. Date &Time Settings: You can set the date and time of the Nano2PBX either through Enabling NTP or by manual entry. If you are enabling NTP, select the time zone according to your country timing and enter the ntp server details.

  • Page 45: Reboot

    NANO 2 – Additional Features 5.4.4. Reboot Navigation: Admin Settings > Reboot: This is where you can configure the General Settings of the Nano2PBX The administrator of the Nano2PBX can remotely reboot the Nano2PBX by pressing the “Reboot” button at the bottom of the System management. Once done, following screen will be displayed to confirm reboot.

  • Page 46: Tos

    NANO 2 – Additional Features 5.5.2. TOS Navigation: General Settings > SIP Settings > TOS: This is where you can configure the TOS sip settings. The Details to be filled are given as: Generate band Configure whether the Nano2PBX should generate inband ringing or Ringing not.

  • Page 47: Nat

    NANO 2 – Additional Features 5.5.3. NAT Navigation: General Setting > SIP settings > NAT: This is where you can configure the NAT sip settings. Email Settings Extern IP Configure a static address and port (optional) that will be used in outbound SIP messages if the Nano2PBX is behind NAT.

  • Page 48: Misc

    NANO 2 – Additional Features behind NAT). 5.5.4. Misc Navigation: General Settings > SIP settings > Misc: This is where you can configure the miscellaneous sip settings. The details to be filled are given as: FAX Settings FAX Format Select the FAX format either in TIFF or PDF Enables T.38 Fax Mode otherwise pass-through mode is enabled...

  • Page 49: Codecs

    NANO 2 – Additional Features default setting is 384. Support for SIP Video Select to enable video support in SIP calls. The default setting is "Yes". Generate Manager If enabled, the Nano2PBX will generate manager events when Events SIP UA performs events (e.g. Hold). The default setting is "No".

  • Page 50: Additional Features

    NANO 2 – Status 6. Additional Features 6.1. Conferencing: The conference bridge configurations can be accessed under Advance Features >Conference. In this page, users could create, edit and delete conference bridges. Nano2PBX supports up to 8 simultaneous PSTN or IP participants irrespective of the number of conference bridges.

  • Page 51: Follow Me

    NANO 2 – Status 6.2. Follow Me Navigation: Additional Features > Follow me Where you can enable the Call Forward for the Users Extensions 6.2.1. Follow-me Preference for Users. This page is used to Add new follow me number which could be ‘Local Extension’ or an ‘Outside Number’...

  • Page 52: Directory

    NANO 2 – Status Important Note: If you are Selecting “Dial outside Number” as Follow me number follow as per the Outgoing Dialing rules. For eg: If you want add 9912254123 as Follow me number and if your Outgoing rule has Dialout Prefix as “8”, then you need add “...

  • Page 53: Call Record Settings

    NANO 2 – Status Here the entire Call recordings are listed. You can Download, Play or Delete the recordings You can play the Call recordings by click on “ Play” and you can select the user extension to listen. 6.4.2. Call record Settings You can select either GSM or Wav format in the call record settings Call Record to E-mail: Check this option to send Call records via E-mail.

  • Page 54: Bulk Add

    NANO 2 – Status Important Note: Call recording supported by using only G711 codec. 6.5. Bulk Add Navigation: Additional Features > Bulk Add > Create range of new users: This is where you can create many user extensions all at a time.
  • Page 55 NANO 2 – Status Ring Group Name: Name of the Ring Group. Extension for this Ring Group: This is extension dialed to make all the phones ring in a group. Click on the save button followed by selecting the ring Group members from the available users and configuring the ring Group Options.

  • Page 56: Paging/Intercom

    NANO 2 – Status 6.7. Paging/Intercom Navigation: Additional Features > Paging/Intercom: Create new Page/Intercom Group: Using a Page/Intercom Group an announcement can be made over the speakerphone or a group of phones. Create a Page/Intercom Group by giving an Extension for this Group and selecting the type of Group i.e.

  • Page 57: Tools

    NANO 2 – Status 7. Tools 7.1. Back Up: The Nano2PBX configuration can be backed up locally or via network. The backup file will be used to restore the configuration on Nano2PBX when necessary. Users could backup the Nano2PBX configurations for restore purpose by clicking on “Create New Backup”...

  • Page 58: File Editor

    NANO 2 – Status 7.3. File Editor Navigation: File Editor: This is where you can edit the configuration files or verify whether the configuration files are updated. In the File Editor filed mention the configuration file you want to view. It displays the contents of the file.

  • Page 59: Status

    NANO 2 – Managing & Handling Nano2PBX 8. Status 8.1. Call Detail Records Navigation: Call Detail Records: This is where you can create Call Reports To create a new Report, select the inbound calls, outbound calls, internal calls, and External calls.

  • Page 60: System Info

    NANO 2 – Managing & Handling Nano2PBX 8.3. System Info The Nano2PBX status can be accessed via Web GUI->Status->System Info, which displays the following system information. • General • Network • Disk Usage • Memory Usage General You will have a summary of your general information, such as Firmware Version, Uptime, Asterisk Build, Server Date &...

  • Page 61: Managing & Handling Nano2 Pbx Features

    NANO 2 – Managing & Handling Nano2PBX 10. Managing & Handling Nano2 PBX Features 10.1. Attended Transfer This type call transfer occurs, when before making the transfer- a user first call to the third party to inform that a transferred call is coming their way.

  • Page 62: Call Forwarding

    NANO 2 – Managing & Handling Nano2PBX Important Note: Nano2PBX will initiate the conference call only with G711u-Law codec with 20ms latency. Please make sure you have enabled the same codec in all the conference IP phones. 10.4. Call Forwarding Call forwarding / Diverting is a telephony feature.

  • Page 63: Hard Reset

    NANO 2 – Managing & Handling Nano2PBX 10.8. Pickup Group If a phone belongs in a Pickup Group that matches one of the call’s call groups that phone may pickup the incoming call by calling *8# on his phone. 10.9. Pickup extension If you want to pick up a particular Extension in the same Pickup Group, then dial *8 followed by the Extension number.

  • Page 64: Appendix-A: Glossary Of Terms

    NANO 2 - Glossary of Terms Appendix-A: Glossary of Terms Analog Telephone Adapter: Used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or fax calls over the Internet. DHCP Short for Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP addresses to devices on a network.
  • Page 65 NANO 2 - Glossary of Terms Local Area Network: A LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building).

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