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Summary of Contents for Allo.com Nano 2
- Page 1 COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 2: Table Of Contents
OOKMARK NOT DEFINED 3.17 DIRECTORY RROR OOKMARK NOT DEFINED 3.18 CALL FEATURES RROR OOKMARK NOT DEFINED 3.19 VOICEMAIL GROUPS RROR OOKMARK NOT DEFINED 3.20 VOICE MENU PROMPTS RROR OOKMARK NOT DEFINED COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 3 OLD AND ETRIEVE BLF (B IELD UPPORT ESET EMORY ANDLING 5.10 NPA D IALING APPENDIX B: PHONES CONFIGURATION REQUIRED FOR NANOPBX INTEROPERABILITY ONFIGURATIONS SNOM IP P HONE ONFIGURATION PAP2 ATA INKSYS COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 4: Introduction
Setting up and configuring the NanoPBX is a breeze with the user-friendly GUI and this document will show you just how easy it is! COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 5: Typical Setup Of Nanopbx
PBX Features: Codec: G.711 A-law & μ-law, G.723, G.729 Call Forwarding Holding and retrieval Fax: T.38, Pass-through Call Transfer - Attended and Blind 3-way Conference DTMF: RFC 2833, In-band, SIP Info COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 6: Hardware Specifications
Phone 5 – Programmable (FXS / FXO) • Phone 6 – Programmable (FXS / FXO) • Line 1 – FXO • Line 2 – FXO Network Interfaces One 10/100Mbps WAN Port One 10/100Mbps LAN Port COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 7: Getting Started With The Nanopbx
Step 1: Plug one end of the RJ45 Ethernet cable into your Router Step 2: Plug the other end of the RJ45 Ethernet cable into the WAN port of the NanoPBX Step 3: Plug the Power Adapter included COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 8: Accessing The Gui
Web Browser Address field. (Where 192.168.113.1 is the default local IP address of the NanoPBX). On the login screen, the default username and password is “admin and admin” respectively. Press the COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 9: Setting Up Features
Gateway (you may refer to Settings > Network Settings for more info). • Under “System status > System Info > Disk” you will have a summary of Disk usage and Disk free space available on the filesystem. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 10: Configure Hardware
Channels: select the channel which you want to use. • Trunk Name: Name of the trunk which user wishes to use. • CallerID: Number to be displayed when the calls are routed through trunks. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 11: Voip Trunks
• Password: Set a password to register to (SIP) servers provided by the ITSP. • Authorization User: Same as username. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 12: Outgoing Calling Rule
Navigation: Outgoing Calling Rules > New Calling Rule: This is where you configure DialOut Rules. Outgoing Calling Rules represent the prefix sequence used to dial when making an outgoing call either COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 13 This type of rule will allow the user to choose suitable provider based on actual number. For e.g. adding ' 44X.' in Dial Pattern and selected VoIP Provider 2 in trunk sequence, PBX will allow number dialed from 44 COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 14: Dialplans
These are the default calling rules where they show us an example of the patterns and which all fields can be used as default. 3.5 Dialplans Navigation: Dialplans: This is where you configure Dialplans for the users. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 15: Users (User Extensions)
IP extension are devices that have only data networking connection such as Ethernet and they communicate with the NanoPBX using IP based protocol for signaling and Voice, examples are IP Phone, Soft Phone application. The NanoPBX can support up to 100 IP Extensions registration. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 16: Create New User
Email Address : Mail address which the user wishes to receive mails(for Voicemail) Technology : a) For analog user Extension: select the ports from the drop down box. It disables the VOIP settings fields as they are reserved only for VOIP extensions COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 17 Insecure : select very (recommended) its optional Other Options : select them as they makes user extensions support for other features. The Other fields are optional they will be set to their default values when created. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 18: M Odify / Delete Selected User
Once you check the boxes click on the Modify selected users tab. Here you can change the required details and then click on the Update button to save the changes made. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 19: Ring Groups
Extension. The APPLY CHANGES tab appears if some changes are made and not saved. 3.7 Ring Groups Navigation: Ring Groups: This is where you can create/edit /delete existing Ring group Extensions. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 20 If not answered Goto: If none of the members answered the calls this is field where we specify the cause for the Ring Group call. • Ignore redirections: If we enable this we can ignore redirection of the Ring Group Call. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 21: Moh
Queues used to distributes incoming calls in the order of arrival to the first available extension in the queue. The system answers each call immediately and, if necessary, holds it in a queue until it can be COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 22: Configuring A Queue
KeyPress Events: If a caller presses a key while waiting in the queue , this selects which voicemenu should process the key press. List of Available Members(Agents) This is the list of available extensions that could be part of this queue by selecting them using checkboxes. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 23: Agent Login Settings
Voice Menus can also be called as IVR (Interactive Voice Response) is a pre-recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience. An IVR can be ‘chained’ with other IVR’s creating a multi-level IVR system. Example 1: COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 24 If the user wishes to use keypress events then he/she has to enable the Allow Keypress events checkbox and then configure them according to their convenience of routing calls to required destination. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 25: Time Intervals
You can also select time duration in a day or the whole day. After all the changes are done click on the update button to create the time intervals and click on the apply changes button to confirm the time intervals configured. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 26: Incoming Calling Rules
Match any single digit from 0 to 9. Is a wildcard, matches any digit i.e. zero or more digits Destination: The destination where the calls must be placed when the incoming calls are made. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 27: Voicemail
5 Repeat current message 6 Play next message 7 Delete current message 8 Forward message to another mailbox 1 Use Voicemail number 2 Use Voicemail Directory 9 Save message in a folder COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 28 Maximum messages per folder: Maximum number of messages that a user can have in any of their folders. Max message time: Maximum duration of the voicemail message in seconds. Min message time: Minimum duration of the voicemail message in seconds. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 29: Email Settings For Voicemail
You have to fill in the valid email address in the field “FROM”, Subject and Message can be sent as per the user convenience to alert the destined user about the voicemail. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 30: Paging /Intercom
Available Members: This is the list of extensions that are members of this Page/Intercom Group. Click on the save button when all the changes are made. Click on the apply changes to update the configurations. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 31: Page An Extension
For instance setting this value to ** would allow to initiate an intercom call with extension 6000 by dialing **6000. Click on the save button to save the changes. Click on the apply changes button to update the configuiration. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 32: Settings
Click on the save button to save the changes. Click on the apply changes button to update the configuiration. 3.15 Conferencing Navigation: Conferencing : This is where you can create/edit /delete Conference extensions. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 33: Follow Me
2. MOH class: MOH class that the caller would listen while tracking the user. 3. Dialplan: DialPlan that would be used for dialing the Follow me numbers. By default this would be the COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 34 Follow Me settings for extensions. This is where the options like playing back the status message, Record the callers name for announcements and playback the unreachable status message. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 35: Directory
Call Parking Extension: This is to assign the code for performing Call Parking Extension and the Range, which will allow you to set number of parking extensions where the call on hold will be parked. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 36: Voicemail Groups
Label: name of the Voicemail Group User Mailboxes: the list of available extensions that could be part of this Voicemail Group. The marked extensions in the list of extensions belong to this Voicemail Group. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 37: Voice Menu Prompts
Voice file name should be unique should not coincide with IVR / Queue / trunk name. Transcoding is not available in NanoPBX; our recommendation is to record voice files through NanoPBX itself as twice. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 38: Uploading Voicefiles
Restore the previous Config by clicking on the Restore Previous Config. Important Note: While taking backup, the voicemail and CDR data should not be in the backup file. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 39: Options
The following examples should assist in writing an acceptable digit mapping string. [2-9]11 - Where calls beginning with digits 2-9 followed by digits 11 are dialed immediately. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 40: Language
Language: This is where you can configure the Languague Settings of the NanoPBX 3.23.3 General Settings Navigation: Options > General settings: This is where you can configure the General Settings of the NanoPBX 3.23.4 General Settings Details COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 41: Reboot
Navigation list by clicking on the show advanced options. Where many of the advanced options makes the admins work very easier starting from creating bulk to viewing call detail record, using the commands COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 42: Asterisk Logs
Host Configuration is used to manage your NanoPBX’s Host Name. Host Name: Used to name the device to identify inside the LAN network. This field is optional but may be required by some Internet Service Providers or system administrators. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 43: Firmware Upgrade
You can always find the latest firmware from the web: http://www.allo.com/nanopbx.html Important Note: While upgrading the firmware, please make sure that there won’t be power or network disturbances & also make sure to take backup of configuration if any. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 44 You can select the number of list to shown in in the listings by selecting the right dropdown box. By clicking on the Previous and Next button you can see the list pages in next and the previous pages. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 45 Click on the Create users followed by apply changes button to update in configuration Tip: Use the 'Modify Selected Users' button from the Users page to edit any options for the created users. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 46 >ASTERISK CLI: This page gives an easier access to the user to execute the commands of the CLI. An Example of the “sip show peers” displays all the peers in NanoPBX. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 47 2. Auto Domain: Turn this on to have Asterisk add local host name and local IP to domain list. 3. Allow External Domains: Allow requests for domains not serviced by this server COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 48 It may be specified globally or on a per-user or per-peer basis. Language: Default language setting for all users/peers Enable Relaxed DTMF: Relax dtmf handling RTP TimeOut: Terminate call if 60 seconds of no RTP activity when we are not on hold COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 49 Min RoundtripTime (T1 Time): Minimum roundtrip time for messages to monitored hosts, Defaults to 100 Override Notify MIME Type: Allow overriding of mime type in MWI NOTIFY Time between MWI Checks: Default Time between Mailbox checks for peers 3.34.3 Debug Notify COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 50 3. Extern Refresh: How often to refresh externhost if used. You may specify a local network in the field below. 4. Local Network Address: '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks, COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 51 Reject NonMatching Invites: When an incoming INVITE or REGISTER is to be rejected, for any reason, always reject with '401 Unauthorized' instead of letting the requester know whether there was a matching user or peer for their request. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 52 Implementation: Jitterbuffer implementation, used on the receiving side of a SIP channel. Two implementations are currenlty available -'fixed' (with size always equals to jbmaxsize) and 'adaptive' (with variable size, actually the new jb of IAX2)" COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 53 If You enter the IP Address in the blank field of traceroute and clicked go. You can trace the route which you mentioned in the field. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 54 Please make sure to disconnect incoming PSTN Line connected to the Port Number 5 and 6 before you switch from 4FXS and 4FXO Mode to 6FXS and 2FXO Mode. It may damage your NanoPBX Unit. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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Page 55: Apply Changes
5.2 Blind Transfer This type of call transfer occurs, when the person receives a call, and transfers the caller to another person or call without any consultation or announcement from the transferor party. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 56: 3-Way Conferencing
Enables a user to hold a call and to retrieve it from another station within the group. To park a call, dial the Blind Transfer prefix code followed by Call Parking feature code i.e. *8 7000. The call is parked and COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 57: Call Hold And Retrieve
Rules as a 001212+XXXXXXX where 001 is a Country code and the 212 as a Area code and X is a number of digits to dial out. In this above case you have to dial only 7773456 from any of the NanoPBX COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... -
Page 58: Appendix B: Phones Configuration Required For Nanopbx Interoperability
However, it can be configured so an outside caller can reach an inside extension with a 7-digit number through the phone company's central office. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM... - Page 59 Used by the TCP/IP protocol to decide how the network is broken up into sub-networks (ex: 255.255.255.0). Private Branch Exchange: An in-house telephone switching system that interconnects telephone extensions to each other, as well as to the outside telephone network. COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
- Page 60 Internet Protocol. Such data network may be the Internet or a corporate Intranet. Wide Area Network. A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local-area networks (LANs). COPYRIGHT 2009-2010 ALLO.COM - VISIT US ONLINE AT WWW.ALLO.COM...
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