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Aspire 4738/4738G/4738Z/4738ZG Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
• Up to 2 GB of DDR3 system memory, upgradable to 4 GB using two soDIMM modules Display • 14" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT • Mercury free, environment friendly • 16:9 aspect ratio...
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Graphics • Dual independent display support • 16.7 million colors • MPEG-2/DVD decoding • HDMI(TM) (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support 4738, 4738Z • Intel(R) HD Graphics with 128 MB of dedicated system memory, supporting Microsoft(R) DirectX(R) 10 •...
Input and control Keyboard • 86-/87-/91-key Acer FineTip keyboard with international language support Touchpad • Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys • Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up, volume down I/O interface •...
System Block Diagram Channel B 64Mb * 16 *4 pc Arrandale rPGA 989 Dual Channel DDR III PCI-E x16 DDRIII-SODIMM1 800/1066 MHZ DDRIII-SODIMM2 DMI(x4) SLG8LV595 X'TAL CLOCK 14.318MHz GENERATOR Display SATA - HDD SATA SATA - ODD PCIE-6 PCI-E x1 USB Port USB-1 MINI CARD...
Your Acer Notebook tour Top View Icon Item Description Acer Crystal Eye Web camera for video communication. (only for certain webcam models) Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Power button Turns the computer on and off.
Icon Item Description Power indicator Indicates the computer's power status. Battery indicator Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. HDD indicator Indicates when the hard disk drive is active.
Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock.
Right View 3 4 5 Icon Item Description USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Optical drives Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is indicator active.
Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Ventilation slots Enable the computer to stay cool, even after prolonged use. Battery release Releases the battery for removal. latch Indicators The computer has several easy-to-read status indicators.
Touch Pad Basics The following items show you how to use the TouchPad: • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has two lock keys which you can toggle on and off. Lock key Description Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function...
Item Specification CPU type Intel Calpella CPU Package PGA989 Core Logic Intel® Ibex-Peak (HM55) Core Voltage 0~1.5V Processor Specifications (4738, 4738G) Cache Core Acer Item Cores Package Speed Speed Tech Size Voltage Ci3350M 2.26 GHz 350 MHz 32 nm 3 MB PGA988A 0.8-1.4V...
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CPU Fan True Value Table (TJ90) Fan On (Celsius) Fan Off (Celsius) 2800 3100 3400 3800 4200 Throttling 50%: On= 87°C; OFF=82°C OS shut down at 90°C; H/W shut down at 90°C; VGA Shutdown: 105°C System Memory Item Specification Memory controller Intel Arrandale Memory size 0MB (no on-board memory)
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• Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBIOS 2.3, PCI2.2. • Refer to Acer BIOS specification. • DMI utility for BIOS serial number configurable/asset tag • Support PXE • Support Y2K solution •...
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LAN Interface Item Specification Part Name BCM57780 Package 48-pin QFN Features • Requires only a single input power supply: 3.3V. On- board regulators provide all the other required voltages • Supports 25 MHz or 48 MHz external shared-clock source • Loop back modes for diagnostics •...
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Speaker Item Specification Vendor Vansonic Enterprise Co., Ltd. Module No. PB2814KN04-9LB Power Rating Normal 1 W, Maximum 1.5 W Output Sound Pressure Level 82 ± 3 db Response FO 700 -/+ 20% Hz Distortion 5% MAX Hard Disk Drive Interface Item Specification Capacity (GB)
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Hard Disk Drive Interface (continued) Item Specification Capacity (GB) Vendor & Seagate ST9320310AS Seagate ST9500325AS Model Name HGST HTS545032B9A300 HGST HTS545050B9A300 Toshiba MK3265GSX Toshiba MK5065GSX WD WD3200BPVT-22ZEST0 WD WD5000BEVT-22A0RT0 Bytes per sector Data heads Drive Format Disks 5400 Spindle speed (RPM) Performance Specifications Buffer size...
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USB Port Item Specification Chipset USB compliance level EHCI Number of USB port(s) Location 2 on the right, 1 on the left Serial port function control Audio Subsystem Item Specification Audio Controller ALC272X-GR Audio onboard or On board optional Mono or Stereo Mono Resolution •...
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HDMI Port Item Specification Compliance level 1.3 compliant Throughput Up to 2.5Gbps per lane (250MHz pixel clock) Number of HDMI port(s) Location Left side PCMCIA Port (Not available in this model) Item Specification PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32-bit CardBus...
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Super-Multi Drive Module Item Specification Vendor & model HLDS GT32N Panasonic UJ8A0 name Performance With CD Diskette With DVD With CD Diskette With DVD Diskette specification Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (Mbps) 3.55 (24x) max. 11.08 (8x) max. 3.55 (24x) max.
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Super-Multi Drive Module (continued) Item Specification Vendor & model PLDS DS8A4SH Sony AD7585H name Performance With CD Diskette With DVD With CD Diskette With DVD Diskette Specification Diskette Transfer rate (MB/ Sustained: Sustained: Sustained: Sustained: sec) - CD-ROM inside - DVD-ROM - CD-ROM inside - DVD-ROM inside inside 3700 KB/s...
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Super-Multi Drive Module (continued) Item Specification Vendor & model name Toshiba TSL633F Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Sustained: - CD-ROM/R Read (Mode1) Max - DVD-Single Read Max 3,600 KB/sec 10,800 KB/sec - CD-RW Read (Mode1) Max - DVD-ROM Dual Read Max 3,600 KB/sec 10,800 KB/sec...
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I/O Ports Item Specification I/O support ™ • Multi-in-1 card reader (SD , MMC, MS, MS PRO, xD) • Three USB 2.0 ports • External display (VGA) port • Headphone/speaker/line-out jack • Microphone-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port •...
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Camera Item Specification Vendor and model Chicony CNF9157 Liteon 09P2SF119 Suyin F1315-S32B-OV01 Type CMOS image sensor with SXGA Interface USB 2.0 Focusing range 31.4cm ~ infinity 32cm ~ infinity 70 mm Dimensions 65.0±0.3 X 8.0±0.1 X 65.0 x 8.0 x 3.53 65 x 8.0 x 3.74 mm 3.69+0.11/-0.2 mm ±0.2mm...
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Trusted Platform Module (TPM) (Not available with this model) Item Specification Version Hardware controller System Power Management Item Initial Standby Suspend Hibernate Soft Off Initial On(S0) Standby(S1) Suspend(S3) Hibernate(S4) Soft Off(S5) Mechanical off is a condition where all power except the RTC battery has been removed from the system. 1.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Information The Information screen displays a summary of your computer hardware information. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Security...
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n s y d e H 2 0 S e t u p U t i l i t y R e v.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n s y d e H 2 0 S e t u p U t i l i t y R e v. 3 . 5 Information Main Security...
Setting a Password Follow these steps as you set the user or the supervisor password: Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: S e t S u p e r v i s o r P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears. S e t S u p e r v i s o r P a s s w o r d E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. I n s y d e H 2 0 S e t u p U t i l i t y R e v.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Copy ZQ5v0.08.exe to a USB stick.
Remove HDD/BIOS Password Utilities This section provides you with details about removing HDD/BIOS password: Remove HDD Password: If you key in the wrong HDD password three times, an error is generated. To reset the HDD password, perform the following steps: After the error is displayed, select the Enter Unlock Password option on the screen.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, the message System will halt! is displayed on the screen as shown. System will halt! System will halt! Press any key Press any key To reset the BIOS password, Switch to DOS mode and execute ClearSuPw.exe.
Cleaning BIOS Passwords To clear the password, perform the following steps: From a DOS prompt, Execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not. Chapter 2...
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: Enter into DOS. Execute BS.exe to display the usage screen. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
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Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): NS41 xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM...
Chapter 3 Machine Disassembly and Replacement IMPORTANT:The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: •...
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.
Disassembly Process The disassembly process is divided into the following stages: • External module disassembly • Main unit disassembly • LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
External Modules Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Turn the computer over. Slide the battery lock in the direction shown. 2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). NOTE: The battery has been highlighted with a yellow oval as shown in the above image.
Removing the SD Dummy Card 1. See “Removing the Battery Pack” on page 51. 2. Push the SD dummy card all the way in to eject it. 3. Pull it out from the slot. Chapter 3...
Removing the Keyboard NOTE: The model displayed in this service guide may differ in color to the one in your package. 1. See “Removing the Battery Pack” on page 51. 2. Turn the computer over and fully open the lid. There are five (5) securing clips that must be released in order to remove the keyboard.
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5. Unlock the keyboard FPC and disconnect the cable as shown. Lift the keyboard clear of the chassis. 6. Unlock and disconnect the touchpad FPC from the mainboard: Chapter 3...
Removing the ODD Module 1. See “Removing the Battery Pack” on page 51. 2. Remove the one (1) screw securing the ODD module in place. Step Size Quantity Screw Type ODD Module M2.5*6.5 Disassembly 3. Grasp the ODD by the bezel and slide it out of the chassis. Chapter 3...
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4. Remove the ODD bezel by rotating the top edge downward. 5. Remove the two screws securing the ODD bracket. Step Size Quantity Screw Type ODD Bracket M2.0*3.0 Disassembly 6. Remove the bracket from the ODD. Chapter 3...
Main Unit Disassembly Process Main Unit Disassembly Flowchart Screw List Step Screw Quantity Part No. Lower Cover M2.5*6.5 86.ARE07.001 Battery Bay M2.0*3.0 86.ARE07.002 WLAN Module Disassembly M2.0*3.0 86.ARE07.002 USB Module Disassembly M2.5*4.0 86.ARE07.002 HDD Module M2-0.4*2 86.W4107.002 HDD Carrier Disassembly M3.0*3.5 86.N1407.007 LCD Module Disassembly...
Removing the Lower Cover 1. See “External Modules Disassembly Process” on page 50. 2. Remove the twenty three (23) securing screws from the lower cover. Step Size Quantity Screw Type Lower Cover M2.5*6.5 (red callout) Battery Bay M2.0*3.0 (green callout) Chapter 3...
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3. Grasp the ODD bay with one hand while holding the lower cover with the other. Lift the lower cover from the device. Chapter 3...
Disassembly Overview 1. See “Removing the Lower Cover” on page 58. 2. This section is an overview of the major components of the main unit. 7 6 5 Item Description Item Description RTC battery LVDS cable Bluetooth cable Thermal module WLAN module USB module DIMM module(s)
Removing the DIMM Modules 1. See “Disassembly Overview” on page 60. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module if present. Chapter 3...
Removing the WLAN Module 1. See “Disassembly Overview” on page 60. 2. Disconnect the two (2) cables from the WLAN board. 3. Remove the one (1) screw. Step Size Quantity Screw Type WLAN Module Disassembly M2.0*3.0 Chapter 3...
4. Detach and remove the WLAN board from the WLAN socket. Removing the USB Board 1. See “Disassembly Overview” on page 60. 2. Unlock and disconnect the USB FFC from the USB board. Repeat for the mainboard connector. Chapter 3...
3. Remove the one (1) screw from the USB board. Step Size Quantity Screw Type USB Module M2.5*4.0 Disassembly 4. Lift the USB board upward and away from the chassis. Chapter 3...
Removing the RTC Battery 1. See “Disassembly Overview” on page 60. 2. Disconnect the RTC battery cable from the mainboard. 3. Lift the RTC battery away from the mainboard. NOTE: The RTC battery has been highlighted with the yellow circle as shown in the previous image. Please detach the RTC battery and follow local regulations for disposal.
Removing the Bluetooth Module 1. See “Removing the Lower Cover” on page 58. 2. Disconnect the Bluetooth cable from the mainboard. 3. Gently pry the Bluetooth module upwards and away from the mainboard. 4. Disconnect the Bluetooth cable from the Bluetooth module. Chapter 3...
Removing the HDD Module 1. See “Disassembly Overview” on page 60. 2. Remove the one (1) screw securing the HDD module to the mainboard. Step Size Quantity Screw Type HDD Module M2-0.4*2 3. Using the pull-tab, slide the HDD module in the direction of the arrow to disconnect the interface. Chapter 3...
4. Remove HDD from the bay. 5. Remove the four (4) screws from the carrier. Step Size Quantity Screw Type HDD Carrier M3.0*3.5 Ni Disassembly 6. Remove the carrier from the HDD. Chapter 3...
Removing the LCD Module 1. See “Disassembly Overview” on page 60. 2. Remove the adhesive ground wire from the fan housing. 3. Remove the WLAN antennas from the cable guides. 4. Unlock and disconnect the LVDS cable. Chapter 3...
5. Remove the four (4) screws from the left and right hinges. Step Size Quantity Screw Type LCD Module M2.5*6.5 Disassembly 6. Tilt the upper cover upwards slightly (1) and separate it from the LCD module (2). Chapter 3...
Removing the Thermal Module 1. See “Disassembly Overview” on page 60. 2. Disconnect the fan cable as shown. 3. Loosen the four (4) captive screws (in numerical order from 1 to 4) and remove the one (1) screw from the fan module.
4. Carefully lift up the thermal module assembly and remove it from the mainboard. IMPORTANT:Place the thermal module on a clean, dry surface when it is not installed. Removing the CPU 1. See “Removing the Thermal Module” on page 71. 2.
3. Carefully lift the CPU clear of the socket. IMPORTANT:Place the CPU on a clean, dry surface when it is not installed. Removing the Mainboard 1. See “Removing the CPU” on page 72. 2. Remove the adhesive tape securing the speaker cable to the mainboard and disconnect the speaker cable from the mainboard connector.
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3. Remove the one (1) securing screw from the mainboard. Step Size Quantity Screw Type Mainboard M2.5*4.0 Disassembly 4. Lift the mainboard away the lower cover. Chapter 3...
Removing the Bluetooth Module 1. See “Removing the Mainboard” on page 73. 2. Turn the mainboard over and locate the Bluetooth module. 3. Disconnect the Bluetooth cable from the mainboard. Chapter 3...
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4. Lift the Bluetooth module away from the mainboard. 5. Remove the mylar holder to expose the Bluetooth cable connector. Chapter 3...
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6. Disconnect the Bluetooth cable from the Bluetooth module. NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the Circuit board and follow local regulations for disposal. Chapter 3...
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 69. 2. Remove the two (2) bezel screws from the LCD module. Step Size Quantity Screw Type LCD Bezel M2.0*5.0 Disassembly 3. Pry the bezel upwards at the top of the LCD module releasing it from the latches. Chapter 3...
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4. Continue separating the latches along the sides of the bezel towards the hinges. 5. Release the latches at the bottom of the LCD bezel. 6. Lift the bezel clear of the LCD module. Chapter 3...
Removing the Camera (CCD) Module 1. See “Removing the LCD Bezel” on page 79. 2. Lift the CCD module from the LCD cover. 3. Disconnect the cable as shown. NOTE: Take care not to damage the cable. Chapter 3...
Removing the LCD Panel 1. See “Removing the LCD Bezel” on page 79. 2. Remove the six (6) securing screws from the LCD panel. Step Size Quantity Screw Type LCD Panel M2.5*4.0 Disassembly 3. Remove the LVDS cable from the cable guides. Chapter 3...
4. Lift the LCD panel clear of the LCD cover as shown. Remove the LCD Hinges 1. See “Removing the LCD Panel” on page 82. 2. Remove the six (6) screws, three on each side. Separate the hinges from the LCD panel. Step Size Quantity...
Removing the LVDS Cable 1. See “Removing the LCD Panel” on page 82. 2. Detach the CCD cable from the back of the LCD panel. 3. Remove the yellow tape securing the LVDS cable. 4. Starting from the top, remove the clear mylar covering and disconnect the LVDS cable from the LCD panel. Chapter 3...
Removing the WLAN Antennas 1. See “Removing the LCD Panel” on page 82. 2. Remove the black and white WLAN antennas from the cable guides. 3. Remove the black antenna cable from the LCD cover. Repeat for the white antenna. Chapter 3...
LCD Module Assembly Process Replacing the WLAN Antennas 1. Place the black antenna cable onto the LCD cover as shown. Repeat for the white antenna. 2. Place the black and white WLAN antennas into the cable guides as shown. Chapter 3...
Replacing the LVDS Cable 1. Turn the LCD panel face down on a non-abrasive, clean surface. Ensure the panel face does not get damaged. Connect the LVDS cable to the LCD panel. Place the clear mylar tape over the connector and press firmly. 2.
Replacing the LCD Hinges 1. See “Removing the LCD Panel” on page 82. 2. Replace the six (6) screws, three on each side to secure the hinges. Step Size Quantity Screw Type LCD Hinge M2.0*3.0 Assembly Chapter 3...
Replacing the Camera (CCD) Module 1. Connect the CCD cable as shown. NOTE: Take care not to damage the cable. 2. Place the CCD module onto the LCD cover. Apply gentle pressure to fix the adhesive. Chapter 3...
Replacing the LCD Bezel 1. Place the bezel hinge covers over the hinges. 2. Ensure the LVDS and WLAN antenna cable bundle are exiting the left hinge as shown. 3. Apply pressure to snap the latches together. Chapter 3...
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4. Apply pressure along the bottom of the bezel to attach the latches. 5. Apply pressure along the sides of the bezel to attach the latches. 6. Apply pressure along the top of the bezel to attach the latches. Chapter 3...
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7. Replace the two (2) bezel screws. Step Size Quantity Screw Type LCD Bezel M2.0*5.0 Assembly Chapter 3...
Main Unit Assembly Process Replacing the Bluetooth Module 1. Connect the Bluetooth cable to the Bluetooth module. 2. Attach mylar holder to the Bluetooth cable connector. Chapter 3...
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3. Place the Bluetooth module onto the mainboard. 4. Connect the Bluetooth cable to the mainboard connector. Chapter 3...
Replacing the Mainboard 1. Place the mainboard onto the upper cover. 2. Replace the one (1) screw to secure the mainboard to the upper cover. Step Size Quantity Screw Type Mainboard M2.5*4.0 Assembly Chapter 3...
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3. Secure the speaker cable to the mainboard using the adhesive tape connected to the cable. 4. Connect the speaker cable to the mainboard. Chapter 3...
Replacing the CPU IMPORTANT:The CPU has a Pin1 locator (1) that must be positioned corresponding to the marker (2) on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. 2. Using a slotted screw driver, rotate the CPU locking screw 180° clockwise as shown to secure it in the package.
Replacing the Thermal Module IMPORTANT:Apply a suitable thermal grease and ensure all heat pads are in place before replacing the thermal module The following thermal materials are approved for use: • Thermal grease compound • Eapus PSX-D • Thermal pad •...
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5. Connect the fan cable as shown. Chapter 3...
Replacing the LCD Module 1. Place the upper cover onto the LCD module and lower into place. Lower the hinges so they are flush with the hinge plates on the upper cover. 2. Replace the four (4) screws to secure the left and right hinges. Step Size Quantity...
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3. Connect and lock the LVDS cable. 4. Place the WLAN antenna bundle into the cable guides around the fan module. 5. Place the adhesive ground wire attached to the WLAN antenna cable bundle onto the fan housing. Chapter 3...
Replacing the HDD Module 1. Place the carrier onto the HDD. 2. Replace the four (4) screws to secure the HDD carrier. Step Size Quantity Screw Type HDD Carrier M3.0*3.5 Ni Assembly 3. Place HDD in the HDD bay. Chapter 3...
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4. Using the pull-tab, slide the HDD module in the direction of the arrow to connect the interface. 5. Replace the one (1) screw to secure the HDD module to the upper cover. Step Size Quantity Screw Type HDD Module M2-0.4*2 Assembly Chapter 3...
Replacing the USB Board 1. Place the USB board onto the chassis. 2. Replace one (1) screw to secure the USB board. Step Size Quantity Screw Type USB Board M2.5*4.0 Assembly 3. Connect and lock the USB FFC to the USB board. Repeat for the mainboard connector. Chapter 3...
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the one (1) screw. Step Size Quantity Screw Type WLAN Board M2.0*3.0 Assembly Chapter 3...
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3. Connect the two (2) antenna cables to the WLAN board as shown. NOTE: Cable placement is as follows: black (Main) to connector J1, white (AUX) to connector J2. Chapter 3...
Replacing the DIMM Modules 1. Insert the DIMM module into the DIMM connector. 2. Press down to lock the DIMM module in place. 3. Repeat steps 1 and 2 for the second DIMM module if present. Chapter 3...
Replacing the Lower Cover 1. Place the lower cover onto the device. 2. Replace the twenty three (23) screws to secure the lower cover to the device. Step Size Quantity Screw Type Lower Cover M2.5*6.5 (red callout) Battery Bay M2.0*3.0 (green callout) Chapter 3...
External Module Assembly Process Replacing the ODD Module 1. Place the ODD bracket onto the ODD module and replace the two (2) screws to secure it. Step Size Quantity Screw Type ODD Bracket M2.0*3.0 Assembly 2. Press the bezel into the tray, bottom edge first, to secure it to the ODD module. Chapter 3...
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3. Push the ODD module into the ODD bay until it is flush with the casing. 4. Replace the one (1) screw to secure the module. Step Size Quantity Screw Type ODD Module M2.5*6.5 Assembly Chapter 3...
Replacing the Keyboard 1. Connect and lock the touchpad FFC to the mainboard connector. 2. Place the keyboard face down on the upper cover. Connect the keyboard FPC to the mainboard and secure the locking latch. 3. Turn the keyboard over and slide the front edge into the upper cover, ensuring that the four locating tabs are correctly seated.
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4. Press down as indicated to secure the keyboard in place. Chapter 3...
Replacing the SD dummy card 1. Insert the SD dummy card into the slot and push until the card clicks into place and is flush with the casing. Replacing the Battery Pack 1. Insert the battery pack and press down. 2.
Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Start Check Swap AC/Battery AC/Battery Swap M/B Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: START LCD module Replace LCD panel/ goto no power LCD cable Power On? trouble shooting step Ext.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 49. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRU: Start Check MB LCD Reassemble connector and Re-plug LCD cable Check LCD Swap module? LCD cable /LCD panel Swap M/B Chapter 4...
Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Touch Pad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Start Re-assemble the...
Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Start Re-assemble the Check M/B SPK SPK cable to M/B cable Swap M/B Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem.
USB Failure If the internal USB module fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Start Re-assemble the Check USB/B to M/B cable USB/B cable to M/B Swap USB/B and Check USB/B USB cable Swap M/B...
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: •...
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows 7 Startup Repair Utility: insert the Windows 7 Operating System DVD in the ODD and restart the computer.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRU: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: •...
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Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
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Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.
Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRU: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU: Chapter 4...
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
Issue” on page 118.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
Post Codes These tables describe the POST codes and descriptions during the POST. Post Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F 0x40 - 0x6F 0x10 - 0x3F 0xA0 - 0xBF 0xC0 - 0xCF 0x51 – 0x55 0xE1 –...
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Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_PROGRAM_CLOCK_GEN Clock Generator Initialization PEI_IGD_EARLY_INITIAL Internal Graphic device early Initialization PEI_HECI_INIT HECI Initialization PEI_WATCHDOG_INIT Watchdog timer Initialization PEI_MEMORY_INIT Memory Initial for Normal boot. PEI_MEMORY_INIT_FOR_CRISIS Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL Simple Memory test PEI_TXTPEI TXT function early Initialization PEI_SWITCH_STACK...
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Functionality Name (Include\ Phase PostCode Description PostCode.h) DXE_SMM_CONTROLER_INIT Setup SMM Control service DXE_LEGACY_INTERRUPT Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE ACPI Table Initialization DXE_SB_DISPATCH Setup SB SMM Dispatcher service...
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Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_END_OF_BOOT_SELECTION End of boot selection BDS_ENTER_SETUP Enter Setup Menu BDS_ENTER_BOOT_MANAGER Enter Boot manager BDS_BOOT_DEVICE_SELECT Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO Shadow Misc Option ROM BDS_ACPI_S3SAVE Save S3 resume required data in BDS_READY_TO_BOOT_EVENT Last Chipset initial before boot to BDS_GO_LEGACY_BOOT...
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Post Functionality Name (Include\ PostCode.h) Phase Description Code S3_BEFORE_MP_INIT Multi-processor initial dur- ing S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK Start to restore system con- figuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK Restore system configura- tion in SMM complete S3_GO_TO_FACS_WAKING_VECTOR Back to OS ACPI Functions POST Code Table Post Functionality Name (Include\ PostCode.h) Phase...
Chapter 5 Jumper and Connector Locations Top View Item Description Item Description PWR BUTTON LED5 WIFI LED VCORE PWM IC LEFT BUTTON HDMI LEVEL SHIFT IC RIGHT BUTTON VGFX PWM IC SYSTEM (3V/5V) PWM IC GLAN IC 1.05V PWM IC CODEC IC 32.768KHZ CRYSTAL INTERNAL MIC...
This section provides you with the standard operating procedures of clearing password and BIOS recovery for the Aspire 4738/4738G/4738Z/4738ZG. The machine provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
FRU List Category Description ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP- AP.06501.026 65JH DB A, LV5 LED LF Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP- AP.06501.033 65VH BA, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA- AP.06503.024 1650-22AC LV5 LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-...
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Category Description Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33 BH.21100.006 Ver.3/PCB V015) HSF Foxconn Bluetooth BRM 2046 BT3.0 (T60H928.33) f/ BH.21100.008 w:861 Foxconn Bluetooth ATH AR3011 BH.21100.005 Foxconn Bluetooth ATH AR3011 (BT3.0) BH.21100.009 Foxconn Bluetooth BRM 2070 (T77H114.01) BH.21100.007 Foxconn Bluetooth BRM 2070 (T77H114.01) BT 3.0 BH.21100.010 USB BOARD 55.R6W07.001...
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Category Description FFC- TP TO MB 50.R6Z07.003 SPEAKER 23.R6Z07.001 CASE/COVER/BRACKET ASSEMBLY UPPER CASE W/ SPK,TP, TP FFC - RED 60.R6Z07.003 UPPER CASE W/O SPK,TP,TP FFC - RED 60.R6Z07.006 TOUCH PAD 56.R6Z07.001 FFC- TP TO MB 50.R6Z07.003 SPEAKER 23.R6Z07.001 CASE/COVER/BRACKET ASSEMBLY LOWER CASE 60.R6Z07.007 HINGE SUPPORT BRACKET FOR UPPER CASE...
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Category Description DVD RW DRIVE DVD/RW SUPER MULTI SATA MODULE 6M.R6W07.001 ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL KU.00801.040 8X TS-L633F LF W/O bezel SATA (HF + Windows 7) ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X KU.0080D.055 GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X KU.0080E.027...
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Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.205 Belgium Texture Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.206 Brazilian Portuguese Texture Keyboard ACER AC4T_A10B AC4T 87KS Black CZ/ KB.I140A.207 SK Texture Keyboard ACER AC4T_A10B AC4T 86KS Black KB.I140A.208 Chinese Texture Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.209...
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Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.220 Portuguese Texture Keyboard ACER AC4T_A10B AC4T 86KS Black KB.I140A.221 Russian Texture Keyboard ACER AC4T_A10B AC4T 87KS Black SLO/ KB.I140A.222 CRO Texture Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.223 Spanish Texture Keyboard ACER AC4T_A10B AC4T 87KS Black KB.I140A.224...
Appendix A Model Definition and Configuration Aspire 4738 Model Country Acer Part No Description AS4738- Malaysia LX.R5X0C.001 AS4738-351G32Mnkk LINPUS MAMY1 351G32Mnkk UMACkk_3 1*1G/320/BT/6L2.2/2R/ CB_bgn_1.3C_HG_XS11 AS4738- GCTWN S2.R5X02.001 AS4738-352G25Mnkk W7HP64ASWW1 352G25Mnkk MC UMACkk_3 2*1G/250/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738- Malaysia LX.R5X02.005 AS4738-352G32Mnkk EM 352G32Mnkk W7HP64EMASMY1 MC UMACkk_3 1*2G/320/BT/6L2.2/2R/...
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Model Country Acer Part No Description AS4738- Indonesia LX.R7L0C.002 AS4738-371G50Mnrr LINPUS MAID1 371G50Mnrr UMACrr_3 1*1G/500_L/6L2.2/2R/ CB_bgn_1.3C_HG_ID32 AS4738- Singapore LX.R7K02.004 AS4738-372G32Mncc W7HP64ASSG1 372G32Mncc MC UMACcc_3 1*2G/320/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738- Singapore LX.R7K02.005 AS4738-372G32Mncc W7HP64ASSG1 372G32Mncc MC UMACcc_3 1*2G/320_5.4k_4k/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_ZH31 AS4738- Vietnam LX.R7K0C.003 AS4738-372G32Mncc LINPUS MAVN1 372G32Mncc UMACcc_3 1*2G/320/BT/6L2.2/2R/...
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Model Country Acer Part No Description AS4738- Indonesia LX.R7K01.001 AS4738-372G50Mncc EM 372G50Mncc W7HB64EMASID1 MC UMACcc_3 1*2G/500_L/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ID21 AS4738- Thailand LX.R7K02.001 AS4738-372G50Mncc EM 372G50Mncc W7HP64EMASTH4 MC UMACcc_3 1*2G/500_L/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738- Thailand LX.R7K02.002 AS4738-372G50Mncc EM 372G50Mncc W7HP64EMASTH3 MC UMACcc_3 1*2G/500_L/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738- Thailand LX.R7K02.003...
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Model Country Acer Part No Description AS4738- ACLA-Spain LX.R5X02.010 AS4738-373G32Mnkk EM 373G32Mnkk W7HP64EMASEA3 MC UMACkk_3 2G+1G/320/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738- ACLA-Spain LX.R5X02.011 AS4738-373G32Mnkk EM 373G32Mnkk W7HP64EMASEA1 MC UMACkk_3 2G+1G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738- ACLA-Spain LX.R5X02.012 AS4738-373G32Mnkk EM 373G32Mnkk W7HP64EMASEA4 MC UMACkk_3 2G+1G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_EN31 AS4738- ACLA-Spain LX.R5X0C.014...
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Model Country Acer Part No Description AS4738- Chile LX.R5X02.017 AS4738-373G50Mnkk EM 373G50Mnkk W7HP64EMASCL3 MC UMACkk_3 2G+1G/500_L/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738- ACLA-Spain LX.R5X02.018 AS4738-374G32Mnkk EM 374G32Mnkk W7HP64EMASEA3 MC UMACkk_3 2*2G/320/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738- ACLA-Spain LX.R5X02.019 AS4738-374G32Mnkk EM 374G32Mnkk W7HP64EMASEA1 MC UMACkk_3 2*2G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738- ACLA-Spain LX.R5X02.020...
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Model Country Acer Part No Description AS4738- ACLA-Spain LX.R5X02.028 AS4738-5464G50Mnkk EM 5464G50Mnkk W7HP64EMASEA4 MC UMACkk_3 2*2G/500_L/6L2.2/2R/ CB_bgn_1.3C_HG_EN31 AS4738- Chile LX.R5X02.029 AS4738-5464G50Mnkk EM 5464G50Mnkk W7HP64EMASCL3 MC UMACkk_3 2*2G/500_L/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 Model Country Acer Part No BOM Name Chip AS4738- Malaysia LX.R5X0C.001 AS4738_UMACkk_3...
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Model Country Acer Part No BOM Name Chip AS4738- Chile LX.R5X01.008 AS4738_UMACkk_3 Ci3370M 372G32Mnkk AS4738- Singapore LX.R5X02.030 AS4738_UMACkk_3 Ci3370M 372G32Mnkk AS4738- Singapore LX.R5X02.031 AS4738_UMACkk_3 Ci3370M 372G32Mnkk AS4738- Singapore LX.R5X0C.011 AS4738_UMACkk_3 Ci3370M 372G32Mnkk AS4738- Thailand LX.R5X02.009 AS4738_UMACkk_3 Ci3370M 372G32Mnkk AS4738- Thailand LX.R5X0C.005...
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Model Country Acer Part No BOM Name Chip AS4738- ACLA- LX.R5X01.004 AS4738_UMACkk_3 Ci3370M 373G32Mnkk Spain AS4738- ACLA- LX.R5X02.010 AS4738_UMACkk_3 Ci3370M 373G32Mnkk Spain AS4738- ACLA- LX.R5X02.011 AS4738_UMACkk_3 Ci3370M 373G32Mnkk Spain AS4738- ACLA- LX.R5X02.012 AS4738_UMACkk_3 Ci3370M 373G32Mnkk Spain AS4738- ACLA- LX.R5X0C.014 AS4738_UMACkk_3...
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Model Country Acer Part No BOM Name Chip AS4738- ACLA- LX.R5X02.024 AS4738_UMACkk_3 Ci5460M 5463G32Mnkk Spain AS4738- Chile LX.R5X02.025 AS4738_UMACkk_3 Ci5460M 5463G32Mnkk AS4738- GCTWN S2.R7K02.001 AS4738_UMACcc_3 Ci5460M 5464G25Mncc AS4738- ACLA- LX.R5X02.026 AS4738_UMACkk_3 Ci5460M 5464G50Mnkk Spain AS4738- ACLA- LX.R5X02.027 AS4738_UMACkk_3 Ci5460M 5464G50Mnkk...
Model Country Acer Part No HDD 1(GB) Bluetooth AS4738- Singapore LX.R5X02.007 N500GB5.4KS NSM8XS BT 3.0 382G50Mnkk AS4738- ACLA-Spain LX.R5X02.022 N320GB5.4KS_4K NSM8XS 5463G32Mnkk AS4738- ACLA-Spain LX.R5X02.023 N320GB5.4KS_4K NSM8XS 5463G32Mnkk AS4738- ACLA-Spain LX.R5X02.024 N320GB5.4KS_4K NSM8XS 5463G32Mnkk AS4738- Chile LX.R5X02.025 N320GB5.4KS_4K NSM8XS 5463G32Mnkk...
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Model Country Acer Part No Description AS4738G- Indonesia LX.R5W02.002 AS4738G-372G32Mnkk EM 372G32Mnkk W7HP64EMASID1 MC PARK_XT512Ckk_3V3 1*2G/320/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_ID21 AS4738G- Indonesia LX.R5W0C.001 AS4738G-372G32Mnkk LINPUSAID1 372G32Mnkk PARK_XT512Ckk_3V3 1*2G/320/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_ID22 AS4738G- Thailand LX.R5W0C.002 AS4738G-372G32Mnkk LINPUSATH4 372G32Mnkk PARK_XT512Ckk_3V3 1*2G/320/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_ES61 AS4738G- Thailand LX.R5W0C.003 AS4738G-372G32Mnkk LINPUSATH3...
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Model Country Acer Part No Description AS4738G- Indonesia LX.R7E02.002 AS4738G-372G50Mnrr EM 372G50Mnrr W7HP64EMASID1 MC PARK_XT512Crr_3V3 1*2G/500_L/ BT/6L2.2/2R/CB_bgn_1.3C_HG_ID21 AS4738G- Indonesia LX.R7E0C.002 AS4738G-372G50Mnrr LINPUSAID1 372G50Mnrr PARK_XT512Crr_3V3 1*2G/500_L/ BT/6L2.2/2R/CB_bgn_1.3C_HG_ID22 AS4738G- GCTWN S2.R6W02.001 AS4738G-373G32Mncc 373G32Mncc W7HP64ASWW1 MC PARK_XT512Ccc_3V3 2G+1G/320/ BT/6L2.2/2R/CB_bgn_1.3C_HG_ES61 AS4738G- CHINA China LX.R5W0C.010...
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Model Country Acer Part No BOM Name VGA Chip AS4738G- Indonesia LX.R6W0C.002 AS4738G_PARK_XT Ci3370M PARK_XT 372G50Mncc 512Ccc_3V3 AS4738G- Indonesia LX.R5W02.004 AS4738G_PARK_XT Ci3370M PARK_XT 372G50Mnkk 512Ckk_3V3 AS4738G- Indonesia LX.R5W0C.008 AS4738G_PARK_XT Ci3370M PARK_XT 372G50Mnkk 512Ckk_3V3 AS4738G- Malaysia LX.R5W02.003 AS4738G_PARK_XT Ci3370M PARK_XT 372G50Mnkk...
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Model Country Acer Part No VRAM 1 Memory 1 Memory 2 AS4738G- Indonesia LX.R7E02.001 512M-DDR3 SO2GBIII10 372G32Mnrr (64*16*4) AS4738G- Indonesia LX.R7E0C.001 512M-DDR3 SO2GBIII10 372G32Mnrr (64*16*4) AS4738G- Indonesia LX.R6W02.002 512M-DDR3 SO2GBIII10 372G50Mncc (64*16*4) AS4738G- Indonesia LX.R6W0C.002 512M-DDR3 SO2GBIII10 372G50Mncc (64*16*4) AS4738G- Indonesia LX.R5W02.004...
Bluetoot Model Country Acer Part No HDD 1(GB) AS4738G- Indonesia LX.R5W0C.001 N320GB5.4KS NSM8XS BT 2.1 372G32Mnkk AS4738G- Thailand LX.R5W0C.002 N320GB5.4KS NSM8XS BT 2.1 372G32Mnkk AS4738G- Thailand LX.R5W0C.003 N320GB5.4KS NSM8XS BT 2.1 372G32Mnkk AS4738G- Thailand LX.R5W0C.004 N320GB5.4KS NSM8XS BT 2.1 372G32Mnkk...
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Model Country Acer Part No Description AS4738Z- Indonesia LX.R6T0C.001 AS4738Z-P611G32Mnkk LINPUS P611G32Mnkk MAID1 UMACkk_3 1*1G/320/6L2.2/2R/ CB_bgn_1.3C_HG_ID32 AS4738Z- Malaysia LX.R6T0C.005 AS4738Z-P611G32Mnkk LINPUS P611G32Mnkk MAMY1 UMACkk_3 1*1G/320/BT/6L2.2/ 2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R6T0C.029 AS4738Z-P611G32Mnkk LINPUS P611G32Mnkk MASG1 UMACkk_3 1*1G/320/BT/6L2.2/ 2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Thailand LX.R6T0C.006 AS4738Z-P611G32Mnkk LINPUS P611G32Mnkk MATH1 UMACkk_3 1*1G/320/BT/6L2.2/...
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Model Country Acer Part No Description AS4738Z- Philippines LX.R7H0C.005 AS4738Z-P612G32Mncc LINPUS P612G32Mncc MAPH1 UMACcc_3 1*2G/320/BT/6L2.2/ 2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R7H02.003 AS4738Z-P612G32Mncc P612G32Mncc W7HP64ASSG1 MC UMACcc_3 1*2G/ 320/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738Z- Singapore LX.R7H02.004 AS4738Z-P612G32Mncc P612G32Mncc W7HP64ASSG1 MC UMACcc_3 1*2G/ 320_5.4k_4k/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ZH31 AS4738Z- Vietnam LX.R7H0C.008...
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Model Country Acer Part No Description AS4738Z- EMEA Middle East LX.R6T01.002 AS4738Z-P612G32Mnkk EM P612G32Mnkk W7HB64EMASME2 MC UMACkk_3 1*2G/320/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ARA1 AS4738Z- Philippines LX.R6T0C.004 AS4738Z-P612G32Mnkk LINPUS P612G32Mnkk MAPH1 UMACkk_3 1*2G/320/BT/6L2.2/ 2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R6T02.005 AS4738Z-P612G32Mnkk P612G32Mnkk W7HP64ASSG1 MC UMACkk_3 1*2G/ 320/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61...
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Model Country Acer Part No Description AS4738Z- India LX.R7J0C.007 AS4738Z-P612G50Mnrr LINPUS MAIN1 P612G50Mnrr UMACrr_3 1*2G/500_L/BT/6L2.2/2R/ CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R7J0C.006 AS4738Z-P612G50Mnrr LINPUS P612G50Mnrr MASG1 UMACrr_3 1*2G/500_L/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R7H0C.003 AS4738Z-P613G32Mncc LINPUS P613G32Mncc MASG1 UMACcc_3 2G+1G/320/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_XS11 AS4738Z- ACLA-Spain LX.R6T01.006 AS4738Z-P613G32Mnkk EM...
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Model Country Acer Part No Description AS4738Z- ACLA-Spain LX.R6T02.019 AS4738Z-P614G32Mnkk EM P614G32Mnkk W7HP64EMASEA1 MC UMACkk_3 2*2G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738Z- ACLA-Spain LX.R6T02.020 AS4738Z-P614G32Mnkk EM P614G32Mnkk W7HP64EMASEA4 MC UMACkk_3 2*2G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_EN31 AS4738Z- Chile LX.R6T02.021 AS4738Z-P614G32Mnkk EM P614G32Mnkk W7HP64EMASCL3 MC UMACkk_3 2*2G/320_5.4k_4k/6L2.2/2R/ CB_bgn_1.3C_HG_ES51 AS4738Z- ACLA-Spain LX.R6T02.010...
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Model Country Acer Part No Description AS4738Z- Thailand LX.R6T0C.014 AS4738Z-P621G50Mnkk LINPUS P621G50Mnkk MATH3 UMACkk_3 1*1G/500_L/BT/ 6L2.2/2R/CB_bgn_1.3C_HG_XS11 AS4738Z- Singapore LX.R7H02.005 AS4738Z-P622G25Mncc P622G25Mncc W7HP64ASSG1 MC UMACcc_3 1*2G/ 250/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4738Z- Singapore LX.R7H02.006 AS4738Z-P622G25Mncc P622G25Mncc W7HP64ASSG1 MC UMACcc_3 1*2G/ 250/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ZH31 AS4738Z- Singapore LX.R6T02.003...
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Model Country Acer Part No BOM Name Chip AS4738Z- Indonesia LX.R7H0C.001 AS4738Z_UMACcc_3 PMDP6100 P611G32Mncc AS4738Z- Singapore LX.R7H0C.002 AS4738Z_UMACcc_3 PMDP6100 P611G32Mncc AS4738Z- Indonesia LX.R6T0C.001 AS4738Z_UMACkk_3 PMDP6100 P611G32Mnkk AS4738Z- Malaysia LX.R6T0C.005 AS4738Z_UMACkk_3 PMDP6100 P611G32Mnkk AS4738Z- Singapore LX.R6T0C.029 AS4738Z_UMACkk_3 PMDP6100 P611G32Mnkk AS4738Z- Thailand LX.R6T0C.006...
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Model Country Acer Part No BOM Name Chip AS4738Z- ACLA- LX.R6T08.001 AS4738Z_UMACkk_3 PMDP6100 P612G32Mnkk Spain AS4738Z- ACLA- LX.R6T08.002 AS4738Z_UMACkk_3 PMDP6100 P612G32Mnkk Spain AS4738Z- Chile LX.R6T01.005 AS4738Z_UMACkk_3 PMDP6100 P612G32Mnkk AS4738Z- Chile LX.R6T08.003 AS4738Z_UMACkk_3 PMDP6100 P612G32Mnkk AS4738Z- China LX.R6T0C.002 AS4738Z_UMACkk_3 PMDP6100 P612G32Mnkk...
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Model Country Acer Part No BOM Name Chip AS4738Z- India LX.R7J0C.007 AS4738Z_UMACrr_3 PMDP6100 P612G50Mnrr AS4738Z- Singapore LX.R7J0C.006 AS4738Z_UMACrr_3 PMDP6100 P612G50Mnrr AS4738Z- Singapore LX.R7H0C.003 AS4738Z_UMACcc_3 PMDP6100 P613G32Mncc AS4738Z- ACLA- LX.R6T01.006 AS4738Z_UMACkk_3 PMDP6100 P613G32Mnkk Spain AS4738Z- ACLA- LX.R6T01.007 AS4738Z_UMACkk_3 PMDP6100 P613G32Mnkk Spain...
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Model Country Acer Part No BOM Name Chip AS4738Z- Thailand LX.R6T0C.018 AS4738Z_UMACkk_3 PMDP6200 P621G32Mnkk AS4738Z- Thailand LX.R6T0C.019 AS4738Z_UMACkk_3 PMDP6200 P621G32Mnkk AS4738Z- Thailand LX.R6T0C.020 AS4738Z_UMACkk_3 PMDP6200 P621G32Mnkk AS4738Z- Thailand LX.R6T0C.012 AS4738Z_UMACkk_3 PMDP6200 P621G50Mnkk AS4738Z- Thailand LX.R6T0C.013 AS4738Z_UMACkk_3 PMDP6200 P621G50Mnkk AS4738Z- Thailand LX.R6T0C.014...
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Model Country Acer Part No VRAM 1 Memory 1 Memory 2 AS4738Z- Malaysia LX.R6T0C.005 SO1GBIII10 P611G32Mnkk AS4738Z- Singapore LX.R6T0C.029 SO1GBIII10 P611G32Mnkk AS4738Z- Thailand LX.R6T0C.006 SO1GBIII10 P611G32Mnkk AS4738Z- Thailand LX.R6T0C.007 SO1GBIII10 P611G32Mnkk AS4738Z- Thailand LX.R6T0C.008 SO1GBIII10 P611G32Mnkk AS4738Z- Indonesia LX.R7J0C.001 SO1GBIII10...
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Model Country Acer Part No VRAM 1 Memory 1 Memory 2 AS4738Z- China LX.R6T0C.002 SO2GBIII10 P612G32Mnkk AS4738Z- Indonesia LX.R6T01.001 SO2GBIII10 P612G32Mnkk AS4738Z- Malaysia LX.R6T02.009 SO2GBIII10 P612G32Mnkk AS4738Z- Malaysia LX.R6T0C.024 SO2GBIII10 P612G32Mnkk AS4738Z- Middle East LX.R6T01.002 SO2GBIII10 P612G32Mnkk AS4738Z- Philippines LX.R6T0C.004...
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Model Country Acer Part No BOM Name VGA Chip AS4738ZG- Thailand LX.R650C.008 AS4738ZG_PARK_XT5 PMDP6100 PARK_XT P611G50Mnkk 12Ckk_3V3 AS4738ZG- China LX.R7F0C.003 AS4738ZG_PARK_XT5 PMDP6100 PARK_XT P612G32Mncc 12Ccc_3V3 AS4738ZG- Hong LX.R7F02.001 AS4738ZG_PARK_XT5 PMDP6100 PARK_XT P612G32Mncc Kong 12Ccc_3V3 AS4738ZG- Philippin LX.R7F0C.002 AS4738ZG_PARK_XT5 PMDP6100 PARK_XT...
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Model Country Acer Part No BOM Name VGA Chip AS4738ZG- Thailand LX.R650C.009 AS4738ZG_PARK_XT5 PMDP6200 PARK_XT P622G50Mnkk 12Ckk_3V3 Acer Model Country VRAM 1 Memory 1 Memory 2 HDD 1(GB) Part No AS4738ZG- Thailand LX.R65 512M- SO1GBIII10 N320GB5.4KS P611G32Mnkk 0C.013 DDR3 (64*16*4)
Aspire 4742 Model Country Acer Part No Description AS4742- Vietnam LX.R5X02.002 AS4742-352G50Mnkk EM 352G50Mnkk W7HP64EMASVN1 MC UMACkk_3 1*2G/500_L/BT/6L2.2/2R/ CB_bgn_1.3C_HG_ES61 AS4742- S2.R5X0C.001 AS4742-352G50Mnkk LINPUSAWW1 352G50Mnkk UMACkk_3 1*2G/500_L/6L2.2/2R/ CB_bgn_1.3C_HG_EN11 Model Country Acer Part No BOM Name VGA Chip AS4742- Vietnam LX.R5X02.002 AS4738_U...
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Model Country Acer Part No HDD 1(GB) Bluetooth AS4742G- S2.R5W02.001 N750GB5.4KS NSM8XS BT 3.0 356G75Mnkk AS4742G- S2.R6502.001 N640GB5.4KS NSM8XS BT 3.0 358G64Mnkk Appendix A...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows 7 with backwards compatibility to Windows Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
Index 51, 116 67, 104 Battery Pack Hard Disk Drive Module BIOS HDTV Switch Failure ROM type Hibernation mode vendor hotkey Version Hot Keys 33–41 BIOS Utility Advanced Boot Intermittent Problems Exit Navigating Internal Microphone Failure Power Internal Speaker Failure Save and Exit Security System Security...
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55, 112 optical drive module Panel Bottom left Power On Failure 65, 106 RTC Battery 52, 116 SD Card System Block Diagram Test Compatible Components 71, 100 Thermal Module Thermal Unit Failure TouchPad Failure Troubleshooting Built-in KB Failure EasyTouch Buttons HDTV Switch Internal Microphone Internal Speakers...