CareTech CareIP Service Manual / Technical Handbook
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CareTech CareIP Service Manual / Technical Handbook

Digital alarm unit
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Summary of Contents for CareTech CareIP

  • Page 1 Service manual / Technical Handbook...
  • Page 2 © 2014 Copyright CareTech AB, Rev H...

  • Page 3: Table Of Contents

    ........ 7 7 7 7 OVERVIEW CareIP OVERVIEW CareIP ........................................ CareIP front ........................ 7 4.1.1 Indicator lights ..................... 7 CareIP back ....................... 8 4.2.1 Connection terminals ................... 8 5 5 5 5 DESCRIPTION OF FUNCTIONS DESCRIPTION OF FUNCTIONS DESCRIPTION OF FUNCTIONS DESCRIPTION OF FUNCTIONS ........
  • Page 4 7.6.4 Alarm handling ....................28 7.6.5 Function settings....................29 7.6.6 Settings buttons/inputs/output ................33 7.6.7 Configuration of programmed radio units ............34 8 8 8 8 ALARM TYPES ALARM TYPES ALARM TYPES ALARM TYPES ..........................................................

  • Page 5: Technical Terms Technical Terms

    ”host”-address Uniform Resource Identifier – string that is used to identify a resource. CareTech IP – Protocol for digital alarm transfer Proxyserver Server that acts as an intermediary for requests from units that are seeking resources from other servers...

  • Page 6: Safety Information Safety Information

    All systems using radio and network communication are subject to interference beyond the user’s control. Products from CareTech are designed to minimise the impact of such interference. Nevertheless, the user must be aware that system components can be subjected to interference or other influences that may cause malfunction.

  • Page 7: Overview Careip

    OVERVIEW CareIP 4.1 CareIP front Green button (CANCEL) stops the alarm Yellow button (Function button) Red button activates the alarm 4.1.1 Indicator lights On, (Green) Steady light: Mains power. Flashing light: Mains failure or radio programming mode. Alarm, (Red) Steady light: Idle mode.

  • Page 8: Careip Back

    Antenna connector Volume control: Loudspeaker volume adjustable in eight levels. Pull cord: Attachment for pull cord when wall mounted. Power switch: Turns CareIP ON and OFF. DC IN: Connection for power supply 7,5VDC Ethernet port: Connection for cable from broadband/network.

  • Page 9: Description Of Functions Description Of Functions

    DESCRIPTION OF FUNCTIONS CareIP is a digital alarm unit that uses SIP protocol for communication. SIP is a standard protocol for transfer of speech and video over broadband connections. If CareIP are connected to a ”Firewall” following UDP ports must be open for outgoing traffic.

  • Page 10: Log Alarm

    The default setting for each alarm sequence list is: contact 1 -> contact 2 -> contact 3 -> ….. contact 10. When an alarm is activated, CareIP first checks which call sequence shall be used, after that CareIP calls the alarm receivers according to the programmed order in the call sequence until the alarm is acknowledged or the maximum number of call attempts is reached.

  • Page 11: Inactivity Alarm

    Green button is used for resetting the inactivity alarm (activity button). • Activation of any alarm input on CareIP. If an input is programmed to transmit alarm type 12 (Reset) the units alarm function will not be activated, only the timer for the inactivity alarm will be reset.

  • Page 12: Automatic Answer On Incoming Calls

    5.10 Intruder alarm CareIP can be used as an intruder Alarm Centre. The intruder alarms can be connected/disconnected using a radio button that disconnects the alarm when pressed briefly and connects it when pressed for approx. 4 sec. ERIK/ELLIOT radio-alarm button has two buttons that on can be programmed for intruder alarm ON and OFF.

  • Page 13: Voip - Telephone Call Over Internet

    ‘Intruder alarm OFF’ after the alarm has been disconnected from the emergency service center. In the event of an intruder alarm, the CareIP calls according to chosen call sequence. An audible signal will only be given via the speaker after a successful call has been completed.

  • Page 14: Installation Installation

    6.1 Connection The CareIP is connected to the broadband/network via the network cable. CareIP shall always be connected to the network as near incoming broadband as possible to avoid other equipment to affects the function. Power is supplied via the power supply from a wall socket •...

  • Page 15: Inputs

    6.2.1 Inputs The unit has four inputs that can be programmed to generate an alarm with selected alarm type when connected/disconnected from the units GND (NC/NO). Switch connected between terminal 6 (GND) and terminal 1 (input 1) 6.2.2 Output 1, relay output The relay output on the unit can be used for activation of e.g.

  • Page 16: Output 3, Connection To Hearing Loop Systems

    6.2.4 Output 3, connection to hearing loop systems Output 3 on the unit can be used for connection to a hearing loop system to amplify the audio for persons with hearing impairment. Designed for loop amplifiers with a 5-10kΩ microphone- or line input. The installation should be adjusted and verified with a FSM field strength meter according to IEC 60118-4.

  • Page 17: Installing The Sim Card

    The signal strength will be stated as a value between 0 and 31, the value shall exceed 15 for proper functionality. If the value is less than 15 CareIP shall be relocated to an area with better GSM reception or the antenna should be replaced by an antenna with better performance.

  • Page 18: Poe

    3 3 3 3 4 4 4 4 NOTE! In case PoE is used as power supply for CareIP, no battery for backup power can be mounted in the unit. In this case the backup power must be integrated in the PoE system.

  • Page 19: Programming Programming

    • Hold down the green button approx. four sec. until the green ON LED starts flashing. • Press the button on the radio pendant. When CareIP receives the radio signal a tone signal is played. Repeat this in all areas where the alarm shall function.

  • Page 20: I-Care Online

    Depending on network conditions and other this can take up to one minute. Monitoring of the unit is done by that CareIP sends a ”Heartbeat” (activity message) to the i-care online server. These messages contain for example information about power failure and when power is restored.

  • Page 21: Local Programming

    7.4 Local programming Local programming of the CareIP can be done with a computer and software CareTech CS2. To be able to program and read out the CareIP settings must ”Service Mode” be activated (see section Service mode). To connect against CareIP the unit and the computer must be connected to the same network and the IP address for the unit must be known.

  • Page 22: Service Mode

    Red button Red button to connect against CareTech’s update server and download the latest firmware speech images.(Note: There must be a new configuration for the unit posted on the server and CareIP must have internet access for this to work).

  • Page 23: Navigate In Service Mode

    • Exit Exit Exit Exit – Use Red button Red button Red button to exit Service Mode (CareIP automatically exits Service Red button Mode 40 sec. after latest key press). 7.5.3 Navigate in Service Mode Activate Service Mode 4 Seconds --------------------------------------------------------------------------------------------------------------- ”Service Mode”...

  • Page 24: Careip Settings

    Following settings can be programmed in CareIP 7.6.1 IP settings Network settings for CareIP. DHCP-client Yes = CareIP is automatically assigned an IP address from the network. No = the network uses static IP addresses. Default value: Yes Netmask Netmask for the network (Default value: 255.255.255.0) Standard-gateway Gateway address (Default value: 0.0.0.0)
  • Page 25 Address to i-Care Care Management server TFTP activation Activation of TFTP for programming of CareIP, this function is normally only activated when you enter ”Service Mode” on the unit. This function should only be used if the unit is connected in a local network.

  • Page 26: Sip Settings

    SIP - Display name The information presented in the display if alarm is sent to a SIP telephone. SIP - User name CareIP contact URI SIP - Authentication name User name for authentication against Proxy/Registrar server (assigned by the server administrator)

  • Page 27: Gsm/Gprs Settings

    7.6.3 GSM/GPRS settings Settings for GSM/GPRS GSM - Pin Code Pin code for SIM card. GSM - Access Point Name Address to the Network operators access point. (Activates GPRS – Data communication for i-care online remote administration) GSM - Authentication Type Type of authentication against the network operator.

  • Page 28: Alarm Handling

    7.6.4 Alarm handling Settings for contacts call sequences and alarm types. Contact 1-10 Address or telephone no. for each contact and what protocol is used for alarm transfer. SIP = Alarm against SIP telephone, identified by speech message. CIP = Alarm against digital Alarm Centre/Gateway, identified through alarm code and alarm type.

  • Page 29: Function Settings

    Microphone volume Adjustable in five steps (0-4) (Default value: 2) Answer incoming calls with alarm button Allows answering on incoming calls with radio trigger or red button on CareIP. Electable: Yes/No (Default value: No) Pre alarm Time that CareIP waits before call out after that an alarm is activated.
  • Page 30 With call back after alarm means that after an alarm is received by an Alarm Centre it is possible to call up the CareIP that automatically answers on incoming calls and establish a speech connection when pressing ”4” on the phone. CareIP answers on incoming calls during the programmed call back-time.
  • Page 31 If not a proper disconnection command is received the alarm will be called out again. Electable: Yes/No (Default value: No) Reassurance indication CareIP will emit a tone signal (every fifth second) until the alarm is speech connected. Electable: Yes/No (Default value: No) Home/Away function Activation of the Home/Away functions for inactivity alarm.
  • Page 32 Activate output x on Intruder alarm Pulses on output x in event of intruder alarm ON/OFF and intruder alarm. Electable: 0(off), 1-3 Output 1-3 (Default: 0) Synthetic speech to Alarm central Activate speech (ID) at alarm to an alarm central. Electable: Yes/No (Default: No) i-Care Mode Setting how an i-Care message should be sent.

  • Page 33: Settings Buttons/Inputs/Output

    7.6.6 Settings buttons/inputs/output Input 1-4 Settings for the input function Activation time for input in ms (10-250 = 100ms-2,5 sec. in steps of 10ms), (Default value: 10 (100ms)). Alarm type when closed x-yyy 0 = Not active (Default value = 0) Alarm type when open x-yyy, 0 = Not active (Default value = 0) Alarm type red button (alarm button) Electable: x-yyy (Default value: 10 (Emergency alarm))

  • Page 34: Configuration Of Programmed Radio Units

    7.6.7 Configuration of programmed radio units It is possible to configure the radio units that are programmed in CareIP e.g. what alarm type that shall be transmitted when the radio unit is activated and if test alarm from radio unit shall be activated.

  • Page 35: Alarm Types Alarm Types

    ALARM TYPES All alarms transmitted from CareIP are attached to an alarm type. The alarm type informs the recipient of the cause of the alarm. Alarm type Alarm type Description Description Speech Speech Alarm type Alarm type Description Description Speech...
  • Page 36 Fall trigger/detector Personal attack pendent (assault) Duty switch Pill dispenser – pill not taken Pill dispenser – pill taken Mat sensor Door sensor – open (too long, left open) Enuresis detector Epilepsy detector Occupancy detector (bathroom) Environmental monitor Lighting circuit monitor Heating system monitor Heat detector –...

  • Page 37: Maintenance Maintenance

    MAINTENANCE 9.1 Cleaning When cleaning the unit including accessories and cables use only a slightly damp cloth. Do not use strong detergents or solvents when cleaning. 9.2 Replacing the battery The compartment covers on the reverse for battery change and installation may be opened only by authorized person.
  • Page 38 Corresponding to above 100036 Power supply AU Corresponding to above 100038 Battery GP 180AAH4BMX 300046 Network cable Cat5E UTP TIA568B GSM module CareTech GSM module 9310 100009 PoE module CareTech PoE module 9330 100043 Radio trigger ELLIOT 869 MHz 300005...

  • Page 39: Technical Data

    0,7A and another is a connection to a hearing loop system Communication: IP/(SIP), (GSM triple band optional) Protocol CareTech SIP alarm protocol (CIP), Verklizan UMO XML or Social Care Alarm Internet Protocol (SCAIP), profile 1 and 2 Radio frequency: 869.2125 MHz / 868.35 MHz...

  • Page 40: Environmental Information

    26,2dBm/-28,2dBm; Intermodulation rejection: -36dBm/-37dBm; Spurious response rejection: -30dBm; Blocking or desensitisation: >-16dBm CareIP can also be equipped with radio module type 9320, which allows maximum security and includes receipt of transmission, automatic transmission repeat, power control and frequency control. See order information for indicating which radio module the unit is equipped with.
  • Page 44 www.caretech.se...

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