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Contact Information
Please feel free to contact one of the following numbers
with any questions or problems:
SoftBank Customer Support
General Information
（toll-free）
From SoftBank handset
0800-919-0157
From landline
Troubleshooting
（toll-free）
From SoftBank handset
From landline
Universal Service System
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What is the Universal Service Fund?
This system was established to finance essential nationwide public telecommunications services (landlines, public
phones, emergency communications, etc.) by NTT East and NTT West, via pro rata telecom operator contributions to
ensure a fair and stable service environment for all households.
□
Universal Service Fee
The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be
assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.*
* For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer
Support, or visit our website.
□
Changes in the Universal Service Fee
The fee borne by each telephone company for each telephone number (unit price for each telephone number) is
reviewed and determined by the Telecommunications Carriers Association (Universal Service Fund administrator) and
subject to revision every six months. For this reason, the telephone charge payable by respective customers based on
such revision is subject to change.
For details, please visit the website of the Telecommunications Carriers Association at (http://www.tca.or.jp/), or
contact the voice recording / fax message service (03-3539-4830, available 24 hours a day).
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Unauthorized reproduction of this Guide (or any part thereof) is prohibited.
■
The information contained in this Guide was correct as of February 2014.
Please be aware that Guide content may be changed without notice.
March 2014 version
1 5 7
24-hour access with live customer support
from 9:00 to 20:00 (Japan time)
1 1 3
0800-919-0113
Prepaid Service Guide
for SoftBank Smartphone
English Version
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Summary of Contents for SoftBank Smartphone
- Page 1 The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.* * For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer Support, or visit our website.
- Page 2 SoftBank Mobile Optional Services include Voice Mail, Call Forwarding, Call Waiting and Multiparty Call. Information Customer Support (Customer Assistance) Please see the service area map on SoftBank Website (www.softbank.jp) to con rm service areas. Police Malfunctions, Accidents, (Note: Signal may be weak or non-existent in certain parts of the service areas.)
- Page 3 If you forget PIN, it can only be sent by mail to the registered address. ・ SoftBank Mobile will not bear any responsibility for loss, change or deletion of your data, or for the ・ Additional PIN: Already active in the handset, which is used to set up / cancel Dial Lock and other damage caused by malicious usage after the theft or loss of your handset.
- Page 4 (2) Failing to register a Prepaid Card before phone number validity expires. (3) Failing to register a Prepaid Card within 360 days of service application. ・ If you are using 3G Prepaid Service, you can change your handset to a Smartphone Prepaid Service handset. ・...
- Page 5 If balance zeros out during a call, call disconnects 30 seconds after warning tone. ・ Account expiry automatically terminates Flat-rate Data Service for Smartphone Prepaid Service. * Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage charges.
- Page 6 Smartphone Prepaid Service (¥1,000 + ¥3,000 + ¥3,000) Receive SMS Flat-rate Data Service for Smartphone Prepaid Service will be automatically terminated when the usage period expires. P15–16 * Universal Service Fee is not included. •The balance is given exclusive of consumption tax.
- Page 7 500 or 300, Balance Notification Sent via Text Message. If a customer has applied for Flat-rate Data Service for Smartphone Prepaid Service, Recharge Methods Balance Notification will not be sent when the balance falls below the level noted above. ・...
- Page 8 * Flat-rate Data Service for Smartphone Prepaid Service subscription is required in order to access the Web, to send/ receive S! Mail (MMS) or to send SMS messages.
- Page 9 While you are subscribed to Flat-rate Data Service for Smartphone Prepaid Service, you cannot subscribe to a new plan. Flat-rate Data Service for Smartphone Prepaid Service terminates automatically upon expiration of the account term. Example: If you apply Flat-rate Data Service for Smartphone Prepaid Service at 7:00, the next day of prepaid card registration.
- Page 10 S! Mail Features & Benefits Incoming Settings * Reception settings vary between handset models. ○ Use phone numbers to exchange messages with SoftBank (including iPhone) and Disney Automatic Reception Mobile on SoftBank handsets. Complete messages and attachments are delivered. ○...
- Page 11 Spam is unwanted e-mails, often deriving from malicious websites. Besides being irritating, there is also a danger of Messages are saved under the following conditions: becoming involved in scams. SoftBank provides a feature ・ Handset Power Off which blocks e-mails that are designed to lure people to Incoming messages saved in ・...
- Page 12 ・ If SoftBank confirms that mail was spam based on information provided by customers, Spam Mail Filter Standard SoftBank will take measures to suspend or cancel the contract of the contractor who sent the mail via SoftBank handset. For more details, please refer to the...
- Page 13 ・ International Call Service requires a sufficient account balance. ・ For more about International Call Service, dial 157 (toll-free) from a SoftBank handset. ・ Prepaid Service subscribers cannot use their handset outside Japan. Also, International S! Mail sending / receiving and International SMS sending are not available for Prepaid Effectively prevent spam mail Service subscribers.
- Page 14 Various Settings from My SoftBank My SoftBank: Users can customize mail address, spam blocking settings, etc. ・ To obtain My SoftBank password, you will need the 4-digit PIN code recorded at the time of signing the contract. Login → Registration Enter password Registration Launch your browser, and then access My SoftBank from the bookmarks.
- Page 15 ・ As Phone Book entries may be accidentally deleted by repair, always save them in another place beforehand. SoftBank is not responsible for losses or damages incurred by lost Phone Book entries. ・ In some cases, repair may not be possible due to the degree of damage.
- Page 16 ・ Call charges belong to the smartphone prepaid USIM Card phone number. If the smartphone prepaid USIM Card / handset with USIM Card inserted is lost / stolen, contact SoftBank Mobile immediately to suspend service. Repaired phone delivery service * For more details, see “Reporting Theft / Loss”(...
- Page 17 * The use of 3G Communications Service is a precondition for using Flat-rate Data Service. ● H andset use while driving is prohibited in Japan by law. SoftBank Mobile is not *A month is defined as a calendar month beginning on the first of the month and liable for damages from such use.
- Page 18 8. SOFTBANK PAYMENT SERVICE Corp. Note: Should subscriber be in arrears on payments for services and attempts to subscribe to new services, SOFTBANK MOBILE Corp. will provide personal information to companies 2, 5, and 7 shown above in order to prevent further accrual of unpaid bills.
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