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Safety and use ..................
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
When replacing the cover please note that your phone may contain
We recommend that you read this chapter carefully before using
substances that could create an allergic reaction.
your phone. The manufacturer disclaims any liability for damage,
Always handle your phone with care and keep it in a clean and dust-
which may result as a consequence of improper use or use contrary
free place.
to the instructions contained herein.
Do not allow your phone to be exposed to adverse weather or
•
TRAFFIC SAFETY:
environmental conditions (moisture, humidity, rain, infiltration of
Given that studies show that using a mobile phone while driving a
liquids, dust, sea air, etc). The manufacturer's recommended operating
vehicle constitutes a real risk, even when the hands-free kit is used
temperature range is -10°C to +55°C.
(car kit, headset...), drivers are requested to refrain from using their
At over 55°C the legibility of the phone's display may be impaired,
mobile when the vehicle is not parked.
though this is temporary and not serious.
When driving, do not use your phone and headphone to listen to
Emergency call numbers may not be reachable on all cellular networks.
music or to the radio. Using a headphone can be dangerous and
You should never rely only on your phone for emergency calls.
forbidden in some areas.
Do not open, dismantle or attempt to repair your mobile phone
When switched on, your phone emits electromagnetic waves that
yourself.
can interfere with the vehicle's electronic systems such as ABS anti-
Do not drop, throw or bend your mobile phone.
lock brakes or airbags. To ensure that there is no problem:
Do not use the phone if the glass made screen, is damaged, cracked
- do not place your phone on top of the dashboard or within an
or broken to avoid any injury.
airbag deployment area,
Do not paint it.
- check with your car dealer or the car manufacturer to make sure
Use only batteries, battery chargers, and accessories which are
that the dashboard is adequately shielded from mobile phone RF
recommended by TCT Mobile Limited and its affiliates and are
energy.
compatible with your phone model. TCT Mobile Limited and its
•
CONDITIONS OF USE:
affiliates disclaim any liability for damage caused by the use of other
You are advised to switch off the telephone from time to time to
chargers or batteries.
optimise its performance.
Remember to make back-up copies or keep a written record of all
Switch the phone off before boarding an aircraft.
important information stored in your phone.
Switch the phone off when you are in health care facilities, except
Some people may suffer epileptic seizures or blackouts when exposed
in designated areas. As with many other types of equipment now in
to flashing lights, or when playing video games. These seizures or
regular use, mobile telephones can interfere with other electrical or
blackouts may occur even if a person never had a previous seizure or
electronic devices, or equipment using radio frequency.
blackout. If you have experienced seizures or blackouts, or if you have
Switch the phone off when you are near gas or flammable liquids.
a family history of such occurrences, please consult your doctor
Strictly obey all signs and instructions posted in a fuel depot, petrol
before playing video games on your phone or enabling a flashing-lights
station, or chemical plant, or in any potentially explosive atmosphere.
feature on your phone.
When the phone is switched on, it should be kept at least 15 cm
Parents should monitor their children's use of video games or other
from any medical device such as a pacemaker, a hearing aid or
features that incorporate flashing lights on the phones. All persons
insulin pump, etc. In particular when using the phone, you should
should discontinue use and consult a doctor if any of the following
hold it against the ear on the opposite side to the device, if any.
symptoms occur: convulsion, eye or muscle twitching, loss of
To avoid hearing impairment, pick up the call before holding your
awareness, involuntary movements, or disorientation. To limit the
phone to your ear. Also move the handset away from your ear
likelihood of such symptoms, please take the following safety
while using the "hands-free" mode because the amplified volume
precautions:
might cause hearing damage.
15
General information .......
Telephone warranty ........
•
Internet address: www.alcatelonetouch.com
Your phone is warranted against any defect or malfunctioning
•
Hot Line Number: see "TCT Mobile Services" leaflet or
which may occur in conditions of normal use during the
go to our Internet site.
warranty period of twelve (12) months
•
Address: Room 1910-12A, Tower 3, China HK City, 33
purchase as shown on your original invoice.
Canton Road, Tsimshatsui, Kowloon, Hong Kong
Batteries
(2)
and accessories sold with your phone are also
On our Internet site, you will find our FAQ (Frequently Asked
warranted against any defect which may occur during the first
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
six (6) months
(1)
from the date of purchase as shown on your
An electronic version of this user guide is available in English and
original invoice.
other languages according to availability on our server:
In case of any defect of your phone which prevents you from
www.alcatelonetouch.com
normal use thereof, you must immediately inform your vendor
Your telephone is a transceiver that operates on GSM networks
and present your phone with your proof of purchase.
with 900 and 1800 MHz bands.
If the defect is confirmed, your phone or part thereof will be
either replaced or repaired, as appropriate. Repaired Phone and
This equipment is in compliance with the essential requirements and
accessories are entitled to a one (1) month warranty for the
other relevant provisions of Directive 1999/5/EC. The entire copy
same defect. Repair or replacement may be carried out using
of the Declaration of Conformity for your telephone can be
reconditioned components offering equivalent functionality.
obtained through our website: www.alcatelonetouch.com.
This warranty covers the cost of parts and labor but excludes
Protection against theft
(1)
any other costs.
Your telephone is identified by an IMEI (phone serial number) shown
on the packaging label and in the phone's memory. We recommend
that you note the number the first time you use your telephone by
entering * # 0 6 # and keep it in a safe place. It may be requested by
the police or your operator if your telephone is stolen. This number
allows your mobile telephone to be blocked preventing a third person
from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone's operation, depending on the software
release of your telephone or specific operator services.
(1)
The warranty period may vary depending on your country.
TCT Mobile shall not be held legally responsible for such differences,
(2)
The life of a rechargeable mobile phone battery in terms of conversation
if any, nor for their potential consequences, which responsibility
time standby time, and total service life, will depend on the conditions of
shall be borne by the operator exclusively.
use and network configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain optimal
performance for your phone during the first six months after purchase
Contact your network operator for service availability.
(1)
and for approximately 200 more recharges.
22
IP4692_ALCATEL 2000X_QG_Eng_GB_11_130815.indd 2
IP4692_ALCATEL 2000X_QG_Eng_GB_11_130815.indd 2
- Do not play or use a flashing-lights feature if you are tired or need
Batteries must be disposed of in accordance with locally applicable
sleep.
environmental regulations. Only use the battery for the purpose for
- Take a minimum of a 15-minute break hourly.
which it was designed. Never use damaged batteries or those not
- Play in a room in which all lights are on.
recommended by TCT Mobile Limited and/or its affiliates.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of
They will then be recycled, preventing substances being disposed of in
your body. Follow the instructions to avoid problems such as
the environment, so that their components can be reused.
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
In European Union countries:
These collection points are accessible free of charge.
PROTECT YOUR HEARING
All phones with this sign must be brought to these collection points.
To prevent possible hearing damage, do not listen at high
In non European Union jurisdictions:
volume levels for long periods. Exercise caution when
Items of equipment with this symbol are not to be thrown into
holding your device near your ear while the loudspeaker is in use.
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection
•
PRIVACY:
points for them to be recycled.
Please note that you must respect the laws and regulations in force in
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY
your jurisdiction or other jurisdiction(s) where you will use your
AN
mobile phone regarding taking photographs and recording sounds with
ACCORDING TO THE INSTRUCTIONS
your mobile telephone. Pursuant to such laws and regulations, it may
•
be strictly forbidden to take photographs and/or to record the voices
Mains powered chargers will operate within the temperature range of:
of other people or any of their personal attributes, and duplicate or
0 °C to 40 °C.
distribute them, as this may be considered to be an invasion of privacy.
The chargers designed for your mobile phone meet with the standard
It is the user's sole responsibility to ensure that prior authorisation be
for safety of information technology equipment and office equipment
obtained, if necessary, in order to record private or confidential
use. They are also compliant to the ecodesign directive 2009/125/EC.
conversations or take a photograph of another person; the
Due to different applicable electrical specifications, a charger you
manufacturer, the seller or vendor of your mobile phone (including
purchased in one jurisdiction may not work in another jurisdiction.
the operator) disclaim any liability which may result from the improper
They should be used for this purpose only.
use of the mobile phone.
•
•
BATTERY:
Proof of compliance with international standards (ICNIRP) or with
Before removing the battery from your phone, please make sure that
European Directive 1999/5/EC (R&TTE) is required of all mobile
the phone is switched off.
phone models before they can be put on the market. The protection
Observe the following precautions for battery use:
of the health and safety for the user and any other person is an
- Do not attempt to open the battery (due to the risk of toxic fumes
essential requirement of these standards or this directive.
and burns).
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
- Do not puncture, disassemble or cause a short-circuit in a battery,
EXPOSURE TO RADIO WAVES.
- Do not burn or dispose of a used battery in household rubbish or
Your mobile device is a radio transmitter and receiver. It is designed
store it at temperatures above 60 °C.
not to exceed the limits for exposure to radio waves (radio frequency
16
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Troubleshooting ...............
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
Before contacting the service centre, you are advised to follow the
1) Non-compliance with the instructions for use or installation,
instructions below:
or with technical and safety standards applicable in the
•
from the date of
(1)
geographical area where your phone is used,
2) Connection to any equipment not supplied or not
•
recommended by TCT Mobile Limited,
•
3) Modification or repair performed by individuals not authorised
by TCT Mobile Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorized by TCT
Mobile Limited,
and carry out the following checks:
5) Inclement weather, lightning, fire, humidity, infiltration of
My phone is frozen or cannot switch on
liquids or foods, chemical phones, download of files, crash,
•
high voltage, corrosion, oxidation...
•
Your phone will not be repaired in case labels or serial numbers
•
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
My phone has not responded for several minutes
•
implied, other than this printed limited warranty or the
•
mandatory warranty provided by your country or jurisdiction.
•
In no event shall TCT Mobile Limited or any of its affiliates be
liable for indirect, incidental or consequential damages of any
My phone turns off by itself
nature whatsoever, including but not limited commercial or
•
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
•
Some countries/states do not allow the exclusion or limitation
•
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
23
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electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known
This symbol on your telephone, the battery and the
as the Specific Absorption Rate, or SAR. The SAR limit for mobile
accessories means that these phones must be taken to
devices is 2 W/kg.
collection points at the end of their life:
Tests for SAR are conducted using standard operating positions with
- Municipal waste disposal centres with specific bins for
the device transmitting at its highest certified power level in all tested
these items of equipment
frequency bands. The highest SAR values under the ICNIRP guidelines
- Collection bins at points of sale.
for this device model are:
Maximum SAR for this model and conditions under which it
was recorded.
Head SAR
GSM 900
Body-worn SAR
DCS 1800
During use, the actual SAR values for this device are usually well
below the values stated above. This is because, for purposes of system
efficiency and to minimize interference on the network, the operating
power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the
device, the lower its SAR value.
INCORRECT
TYPE.
DISPOSE
OF
USED
BATTERIES
Body-worn SAR testing has been carried out at a separation distance of
10 mm. To meet RF exposure guidelines during body-worn operation,
CHARGERS
the device should be positioned at least this distance away from the
body. If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the phone the
indicated distance away from the body.
Organizations such as the World Health Organization and the US Food
and Drug Administration have stated that if people are concerned and
want to reduce their exposure they could use a hands-free device to
keep the phone away from the head and body during phone calls, or
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
RADIO WAVES:
Additional information about electromagnetic fields and public health
are available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the phone at
least 10 mm away from the body.
18
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box
•
Make sure your battery is inserted properly and clean the battery
contact if it's dirty. It must be inserted before plugging in the
You are advised to fully charge (
) the battery for optimal
charger
operation.
•
Make sure that your battery is not completely discharged; if the
Avoid storing large amounts of data in your phone as this may affect
battery power is empty for a long time, it may take around 20
its performance.
minutes to display the battery charger indicator on the screen.
Use User Data Format and the ONE TOUCH Upgrade tool to
•
Make sure charging is carried out under normal conditions (0°C
perform phone formatting or software upgrading, (to reset User
to +40°C)
Data format, hold down # while simultaneously pressing the power
•
When abroad, check that the voltage input is compatible
on/off key under power off mode). ALL User phone data: contacts,
My phone cannot connect to a network or "No service" is
messages and files will be lost permanently.
displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
Check the battery contacts, remove and reinstall your battery, then
•
Check with your operator that your SIM card is valid
turn your phone on
•
Try selecting the available network(s) manually
Check the battery power level, charge for at least 20 minutes
•
Try connecting at a later time if the network is overloaded
If it still does not work, please use User Data Format to reset the
Invalid SIM card
phone or ONE TOUCH Upgrade to upgrade software
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or scratched
Restart your phone by pressing and holding the
key
•
Make sure the service of your SIM card is available
Remove the battery and re-insert it, then restart the phone
Unable to make outgoing calls
If it still does not work, please use User Data Format to reset the
•
Make sure you have dialed a valid number and press the send key
phone or ONE TOUCH Upgrade to upgrade software
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable
Check whether your phone is locked when not in use, and make sure
•
Check your subscription status with your operator (credit, SIM
you don't accidentally turn off your phone when locking it by pressing
card valid, etc.)
the power key.
•
Make sure you have not barred outgoing calls
Check the battery charge level
•
Make sure that your phone is not in flight mode
If it still does not work, please use User Data Format to reset the
phone or ONE TOUCH Upgrade to upgrade software
25
•
Regulatory information
•
LICENCES
The following approvals and notices apply in specific regions as noted.
Hearing Aid Compatibility
0.724 W/kg
Your mobile phone is rated: «For Hearing Aid», to assist hearing
0.84 W/kg
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3/T4 compatible. Reference ANSI C63.19-
2007
For more information please refer to «Hearing Aid Compatibility
with Mobile Phones» leaflet or visit our website http://www.
alcatelonetouch.com
19
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Unable to receive incoming calls
I am unable to add a contact in my contacts
•
Make sure your phone is switched on and connected to a network
•
Make sure that your SIM card contacts are not full; delete some
(check for overloaded or unavailable network)
files or save the files in the phone contacts
•
Check your subscription status with your operator (credit, SIM
My callers are unable to leave messages on my voicemail
card valid, etc.)
•
Contact your network operator to check service availability
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
I cannot access my voicemail
•
Make sure that your phone is not in flight mode
•
Make sure your operator's voicemail number is correctly entered
in "Messages\Voicemail"
The caller's name/number does not appear when a call is
•
Try later if the network is busy
received
•
Check that you have subscribed to this service with your operator
The flickering
•
Your caller has concealed his/her name or number
•
You have saved too many short messages on your SIM card; delete
some of them or archive them in the phone memory
I cannot find my contacts
•
Make sure your SIM card is not broken
SIM card PIN locked
•
Make sure your SIM card is inserted properly
•
Contact your network operator to obtain the PUK code (Personal
•
Import all contacts stored in SIM card to phone
Unblocking Key)
The sound quality of the calls is poor
How to make your battery last longer
•
You can adjust the volume during a call by pressing the navigation
•
Make sure you follow the complete charge time (minimum 3
key
hours)
•
Check the network strength
•
After a partial charge, the battery level indicator may not be exact.
•
Make sure that the receiver, connector or speaker on your phone
Wait for at least 20 minutes after removing the charger to obtain
is clean
an exact indication
•
Switch on the backlight upon request
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service
•
Make sure this feature does not require an ALCATEL ONE TOUCH
accessory
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your
file
•
Make sure that you have selected the country prefix when calling
a foreign country
26
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eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
microSD Logo is a trademark.
21
icon is displayed on my standby screen
28
2013-8-15
2013-8-15
11:02:43
11:02:43
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