Ricoh SP 4510 DN User Manual
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Ricoh SP 4510 DN User Manual

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User Guide

Getting Started
Loading Paper
Troubleshooting
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
For safe and correct use, be sure to read the Safety Information in
"Read This First" before using the machine.

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Summary of Contents for Ricoh SP 4510 DN

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. For safe and correct use, be sure to read the Safety Information in "Read This First" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 List of Manuals..............................5 1. Getting Started Before You Start..............................7 How to Read the Manuals..........................7 Model-Specific Information...........................8 List of Options..............................9 Guide to Names and Functions of Components....................11 Guide to Components..........................11 Guide to the Names and Functions of the Control Panel.................16 Guide to the Names and Functions of the Control Panel Screen............20 Turning On/Off the Power..........................26 Turing On the Power............................26...
  • Page 4 Printing on Envelopes with Mac OS X......................58 Paper Settings..............................60 Specifying a Paper Size..........................60 Specifying a Paper Type..........................61 Configuring Envelope Settings Using the Control Panel................62 3. Troubleshooting When a Panel Tone Beeps..........................65 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel......66 Indicators..............................66 Checking Printer Status and Settings......................66 When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing...........67...

  • Page 5: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. ® ®...
  • Page 6 For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the drivers.

  • Page 7: List Of Manuals

    List of Manuals Printed Manual PDF Manual HTML Manual Manual Name Provided Provided Provided User Guide Read This First Quick Installation Guide Operating Instructions Security Guide Driver Installation Guide • Operating Instructions and Driver Installation Guide are available in English, German, French, Italian, Spanish, Dutch, and Russian.

  • Page 9: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 10: Model-Specific Information

    1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 11: List Of Options

    Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27 •...
  • Page 12 1. Getting Started • The browser unit is available for SP 4520DN only.

  • Page 13: Guide To Names And Functions Of Components

    Guide to Names and Functions of Components Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view CYN001 1. Front cover Open to access the inside of the printer and remove jammed paper.
  • Page 14 1. Getting Started 2. Tray Extension Pull this fence to prevent paper from falling off. 3. Standard tray Output is stacked here with the print side down. 4. Control panel For details, see page 16 "Guide to the Names and Functions of the Control Panel". •...
  • Page 15 Guide to Names and Functions of Components For details about the sizes and types of paper that can be used, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". 13. Remaining paper indicator Indicates the approximate amount of paper remaining in the tray. 14.
  • Page 16 1. Getting Started 7. USB port H (Port for use by customer engineer) Do not use this port. 8. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board or IEEE 1284 interface board. 9.
  • Page 17 Guide to Names and Functions of Components Interior: Rear view CYN004 1. Fusing unit Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be prepared. For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

  • Page 18: Guide To The Names And Functions Of The Control Panel

    1. Getting Started This card is needed when using a NetWare server. • XPS card Allows you to print XPS files. • Browser unit (for SP 4520DN) Allows you to display Web pages on the screen of the control panel and print them. To attach this option, "Installing SD Card Options", Operating Instructions.
  • Page 19 Guide to Names and Functions of Components CYN041 1. Display Displays current printer status and error messages. Entering energy saver mode turns off the back light. For details about energy saver mode, see page 27 "Saving Energy". 2. Selection keys Correspond to the function items at the bottom line on the display.
  • Page 20 1. Getting Started 5. [Job Reset] key Press to cancel the current print job. 6. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended. To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).
  • Page 21 Guide to Names and Functions of Components CYN040 1. Display panel Displays function keys, operation status, and messages. See page 20 "Guide to the Names and Functions of the Control Panel Screen". 2. Light Sensor Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled. 3.

  • Page 22: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started 9. [Energy Saver] key Press to switch to and from Sleep mode. See page 27 "Saving Energy". When the printer is in Sleep mode, the [Energy Saver] key flashes slowly. 10. [Login/Logout] key Press to log in or log out. 11.
  • Page 23 Guide to Names and Functions of Components • By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance]. Touch the display panel Press the [Home] key CYN902 1.
  • Page 24 1. Getting Started • To change the length of time that the printer waits before restoring its settings to their default values, use the Printer Auto Reset Timer setting. See "System Settings", Operating Instructions. Using the [Home] screen This function is available for SP 4520DN only. To display the [Home] screen, press the [Home] key.
  • Page 25 Guide to Names and Functions of Components • When a software application to be embedded is installed, the function icon for the application is displayed on the [Home] screen. • You can change the order of the icons. For details, see "Changing the order of icons on the [Home] screen", Operating Instructions.
  • Page 26 1. Getting Started 4. [Prt. From Dev.] Press to display the screen for directly printing files stored on memory storage devices. 5. [Job Reset] Press to cancel the current print job. If you press it when Hex Dump is selected, Hex Dump is canceled. 6.
  • Page 27 Guide to Names and Functions of Components Shows the amount of paper saved by using the duplex and combine printing functions. The value indicates the percentage of paper saved from the total of all the paper used. As the percentage increases, the stack of paper decreases and the flower grows.

  • Page 28: Turning On/Off The Power

    1. Getting Started Turning On/Off the Power This section explains how to turn on/off the printer. Turing On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. CYN031 The power indicator turns on. •...

  • Page 29: Saving Energy

    Turning On/Off the Power • Do not turn off the power while the printer is in operation. Push the main power switch. CYN031 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.
  • Page 30 1. Getting Started Sleep mode If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when: • The printer waits before entering Sleep mode is set in [Sleep Mode Timer] •...
  • Page 31 Turning On/Off the Power • When the printer is in Sleep mode, the [Energy Saver] key flashes slowly. (for SP 4520DN) • The energy saving functions will not activate when: • Communicating with external devices • The hard disk is active •...

  • Page 32: Displaying The Printer Configuration Screens Using The Control Panel

    1. Getting Started Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the [Menu] key This function is available for SP 4510DN only. If you are using SP 4520DN, see page 30 "Configuring Printer Settings from the [User Tools] key" The configuration screens allow you to change or set defaults.
  • Page 33 Displaying the Printer Configuration Screens Using the Control Panel • If Administrator Authentication Management is specified, contact your administrator. Press the [User Tools] key. CYN043 Select the settings you want to change. Press [ ] or [ ] to display the next or previous page. Change the settings by following the instructions on the display, and then press [OK].

  • Page 34: Using Web Image Monitor

    1. Getting Started Using Web Image Monitor Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer. • Displaying printer status or settings •...

  • Page 35: Displaying The Top Page

    Using Web Image Monitor • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. • If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.
  • Page 36 1. Getting Started • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10". Start your Web browser. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar. The top page of Web Image Monitor appears.
  • Page 37 Using Web Image Monitor 4. Basic Information area Displays the basic information of the printer. 5. Work area Displays the contents of the item selected in the menu area.
  • Page 38 1. Getting Started...

  • Page 39: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 40: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 41 Paper Size Specifications Paper size name Actual size Two-sided Bypass tray Tray 1 Trays 2, 3 × 13 8.5" × 13" × 11 8.5" × 11" × 14 8.25" × 14" × 13 8.25" × 13" 8 × 13 8" × 13" 8 ×...
  • Page 42 2. Loading Paper Imperial sizes Horizontal size Vertical size Horizontal size Vertical size Tray (One-sided) (One-sided) (Two-sided) (Two-sided) Bypass tray 2.37 to 8.50" 5.00 to 35.43" 3.94 to 8.50" 5.83 to 14.01" Trays 1–3 3.94 to 8.50" 5.83 to 14.01" 3.94 to 8.50"...

  • Page 43: Paper Type Specifications

    Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 44 2. Loading Paper Paper weight Paper weight 52–65 g/m (14–18 lb. BOND) 66–74 g/m (18–20 lb. BOND) 75–90 g/m (20–24 lb. BOND) 91–105 g/m (24–28 lb. BOND) 106–130 g/m (28–35 lb. BOND) 131–162 g/m (35 lb. BOND–90 lb. INDEX) It is not necessary to specify the paper weight for this paper type. •...

  • Page 45: Paper Precautions

    Paper Precautions Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Recommended paper: Paper with calcium carbonate (CaCO3) ratio of 15% or less. •...
  • Page 46 2. Loading Paper • Do not store paper vertically. • Once opened, store paper in plastic bags. Print Area The following shows the recommended print area for paper printed with this printer: CEC244 1. Print area 2. Feed direction 3. 4.2 mm (0.2 inches) 4.

  • Page 47: Loading Paper Into Paper Trays

    Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • When using the envelope lever, take care not to trap or injure your fingers. •...
  • Page 48 2. Loading Paper Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. CYN027 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.
  • Page 49 Loading Paper into Paper Trays Squeeze the end guide and slide it inward to match the standard size. CXC614 Fan the paper before loading it in the tray. CBK254 Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. CXC666 Adjust the paper guides to close any gaps.

  • Page 50: When Loading Paper Larger Than A4 Or 8 × 11

    2. Loading Paper Lift the front side of the tray, and then slide it into the printer carefully until it stops. CYN029 To avoid paper jams, make sure the tray is securely inserted. • When loading paper larger than A4 or 8 ×...
  • Page 51 Loading Paper into Paper Trays Return the catches to the positions where they lock. CXC608 • When loading A4 , 8 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

  • Page 52: Loading Paper Into The Bypass Tray

    2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 53 Loading Paper into the Bypass Tray Slide both sides of the paper guide outward, and then load paper print side up until it stops. CYN038 Adjust both sides of the paper guide to match the paper width. CYN039 • When using the bypass tray, it is recommended that you set the paper direction to . •...

  • Page 54: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 55 Loading Orientation-Fixed Paper or Two-Sided Paper • To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings. • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction.

  • Page 56: Loading Envelopes

    2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. •...

  • Page 57: Specifications Of Envelopes

    Loading Envelopes Close the rear cover. CYN114 • Be sure to raise the envelope lever after printing on envelopes. • If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees. Specifications of Envelopes •...
  • Page 58 2. Loading Paper Orientation Paper tray 1 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: • Bottom side of envelopes: toward the right of the toward the right of the printer printer • Side to be printed: face up •...

  • Page 59: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Loading Envelopes • Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes. • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

  • Page 60: Printing On Envelopes With Mac Os X

    2. Loading Paper Click the [Paper] tab, and then configure the following settings: • Input Tray: Select the paper tray where the envelopes are loaded. • Document Size: Select the envelope size. • Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver's Help. Click [OK].
  • Page 61 Loading Envelopes Switch the "Feature Sets:" menu to configure the following settings: • Paper Type: Select [Envelope]. Change any other print settings as necessary. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 62 "Configuring Envelope Settings Using the Control Panel".

  • Page 62: Paper Settings

    2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see: •...

  • Page 63: Specifying A Paper Type

    Paper Settings • For details about the available paper size, see page 38 "Paper Size Specifications". Specifying Custom Size Paper Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Size: (tray name)] Press [OK]...

  • Page 64: Configuring Envelope Settings Using The Control Panel

    2. Loading Paper If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper], [Envelope], or [Preprinted Paper] for the paper type, press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select the paper thickness setting for the specified paper type Press [OK] Select the tray where the specified type of paper is loaded Press [OK]...
  • Page 65 Paper Settings Press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select [Envelope Setting] Press [OK] Select the source tray for which you want to change the paper thickness Press [OK] Select the paper thickness Press [OK] Press the [User Tools] key, and then display the [Tray Paper Settings] screen. [System Settings] [Tray Paper Settings] Press [Tray Paper Size: (tray name)], and then specify the paper size.
  • Page 66 2. Loading Paper...

  • Page 67: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 68: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 69: When The Indicator Lamp For The [Check Status] Key Is Lit Or Flashing

    When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Displays the state of and solutions for paper misfeeds. • Cover Open Indicates whether one or more covers of the printer are open. Data Storage You can check the following items under [Data Storage]: •...
  • Page 70 3. Troubleshooting CQT666 1. [Mac/ApliStat] tab Indicates the status of the printer. 2. Status icons The icons that can be displayed are described below: : The printer function is performing a job. : An error has occurred on the printer. : An error has occurred in the printer function being used, or the printer function cannot be used because an error has occurred on the printer.
  • Page 71 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Problem Cause Solution • Press [Check], and then check the displayed message and take appropriate action. For details about error messages and their solutions, see page 71 "When Messages Are Displayed".

  • Page 72: If Usb Connection Fails

    3. Troubleshooting If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 73: When Messages Are Displayed

    When Messages Are Displayed When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver Mode" The printer is in Energy Saver mode.

  • Page 74: Alert Messages (Displayed On The Control Panel)

    3. Troubleshooting Message Status "Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format. Press [Job Reset] to cancel Hex Dump mode. "Job suspended." Printing was temporarily suspended because [Job Operation] or the [Suspended] key was pressed. "Loading Toner..."...
  • Page 75 When Messages Are Displayed Message Cause Solution " (A2) Remove misfeed in Trays. Remove the jammed paper For details, see page 119 Opn & cls Frt. Cov." from the bypass tray. To reset "Removing Jammed Paper". the error, open the front cover and then close it.
  • Page 76 3. Troubleshooting Message Cause Solution "@Remote Cert. update failed" Updating the @Remote Turn the printer off, and then certificate failed. turn it on again. If the problem persists, contact your sales or service representative. "Cannot connect=>Comm.Serv. The proxy user name or Check the proxy server Check proxy user/password."...
  • Page 77 When Messages Are Displayed Message Cause Solution "Connect failed:WirelessCard Turn The printer cannot detect the Check that the board is power off, check card." wireless LAN interface supported or installed board. correctly. "Cover Open. Please close the A cover of the printer is open. Close the cover as indicated indicated cover."...
  • Page 78 3. Troubleshooting Message Cause Solution "Independent-supply toner" Independent-supply toner is Use the toner recommended set. for this printer. "IPv6 Address already exists Link- The same IPv6 address is Contact your network local Address(109/209)" already used. administrator. "IPv6 Address already exists Stateless The same IPv6 address is Contact your network Address(109/209)"...
  • Page 79 When Messages Are Displayed Message Cause Solution "Problem:Wireless card Please call The printer cannot detect a Check that the wireless LAN service." wireless LAN interface interface board installed board. correctly. If the problem persists, contact your sales or service representative. "Replacmnt Requrd Maint.
  • Page 80 3. Troubleshooting Message Cause Solution "Standard Tray is full. Remove the The standard tray is full. Remove the paper. paper." "Supply order has failed." The automatic supply order The message indicates the failed. printer tried to order the supplies. "This NetBIOS name is already in use. The NetBIOS name specified Contact your network (108/208)"...
  • Page 81 When Messages Are Displayed Message Cause Solution "Cannot connect with the • The wireless LAN interface • Turn off the main power wireless card. Turn the main board was not inserted switch, and then confirm power switch off, then check the when the printer was the wireless LAN interface card."...
  • Page 82 3. Troubleshooting Message Cause Solution "Hardware Problem: Parallel An error has occurred in the • Turn the main power switch I/F" IEEE 1284 interface board. off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions.
  • Page 83 When Messages Are Displayed Message Cause Solution "No toner. Replace Toner The toner has run out. Replace For details, see "Replacing the Cartridge." the print cartridge. Print Cartridge", Operating Instructions. "n ppr siz msmtch Select new The size of the paper in the tray Select a tray containing paper tray or use ppr size below."...

  • Page 84: Tray Setg. Don't Match Spcfd Siz&Typ

    3. Troubleshooting Message Cause Solution "Toner Cartridge is almost The print cartridge is almost Prepare a new print cartridge. empty. Replace Toner empty. Cartridge." "Tray setg. do not match spcfd The printer driver settings are • Check that the printer siz&typ.

  • Page 85: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Messages during Direct print from a memory storage device Message Causes Solutions "Unable to access the The memory device used For details about the recommended specified memory storage cannot be recognized. memory devices for the Direct printing device."...
  • Page 86 3. Troubleshooting Message Cause Solution "86: Error" Parameters of the control code Check the print settings. are invalid. "91: Error" Printing was canceled by the Check that the data is valid. auto job cancel function due to a command error. "92: Error"...
  • Page 87 When Messages Are Displayed Message Cause Solution "Command Error." An RPCS command error Check that the communication occurred. between a device and the printer is working correctly. "Compressed Data Error" The printer detected corrupt Check that the program you compressed data. used to compress the data is functioning correctly.
  • Page 88 3. Troubleshooting Message Cause Solution "Function use denied." The print job was cancelled Enter the user name or user because of one of the following: code with privileges to print, or enter the correct password for • The user does not have the user name.
  • Page 89 When Messages Are Displayed Message Cause Solution "Insufficient Memory." A memory allocation error PCL 6 occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select...
  • Page 90 3. Troubleshooting Message Cause Solution "Paper Type Error" The printer does not recognize Check that the printer is the paper type specified using connected to the network the printer driver. correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.
  • Page 91 When Messages Are Displayed Message Cause Solution "84: Error" There is no work area available • Select [Font Priority] for for image processing. [Memory Usage] in [System]. Decrease the number of files sent to the printer. • Decrease the number of files sent to the printer or install the optional SDRAM module.
  • Page 92 3. Troubleshooting Message Cause Solution "Address Book is currently in The printer currently cannot Wait a while, and then retry the use by another function. perform authentication because operation. Authentication has failed." the Address Book is being used by another function. "Auto-registration of user Automatic registration of For details about automatic...
  • Page 93 When Messages Are Displayed Message Cause Solution "Data storage error." You tried to print a Sample Print, The hard disk is required when Locked Print, Hold Print, or printing a Sample Print, Locked Stored Print file while the hard Print, Hold Print, or Stored Print. disk was not installed.
  • Page 94 3. Troubleshooting Message Cause Solution "Excdd max. No. of pages(AT)" While printing a Sample Print, • Delete unneeded files Locked Print, Hold Print, or stored in the printer. Stored Print file, the maximum • Reduce the number of page capacity was exceeded. pages to print.
  • Page 95 When Messages Are Displayed Message Cause Solution "HDD is full. (Auto)" The hard disk became full while • Delete unneeded files using the error job store function stored in the printer. to store Normal Print jobs as • Reduce the data size of the Hold Print files.
  • Page 96 3. Troubleshooting Message Cause Solution "Insufficient Memory" A memory allocation error PCL 5/PostScript 3 occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PCL 6 Select a lower resolution on the printer driver.
  • Page 97 When Messages Are Displayed Message Cause Solution "Print overrun." Images were discarded while Select a lower resolution on the printing. printer driver. For details about how to change the resolution setting, see the printer driver Help. "Printing privileges have not The PDF document you have Contact the owner of the been set for this document."...
  • Page 98 3. Troubleshooting Message Cause Solution "Unauthorized Copy Prevention The resolution is set to a value On the printer driver, set the error occurred. Job cancelled." less than 600 dpi when resolution to 600 dpi or higher, [Unauthorized Copy Prevention] or deselect [Unauthorized Copy is specified.
  • Page 99 When Messages Are Displayed If printing does not start, contact your service representative. • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "Test Printing", Operating Instructions.

  • Page 100: When You Cannot Print

    3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 26 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 101 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or...
  • Page 102 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 103: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Printing does not start when The correct Communication • Turn the main power switch using the extended wireless Mode is not set. off and then back on LAN in Ad-hoc Mode. again. For details about how to turn on/off the main power switch, see page 26 "Turning On/Off...

  • Page 104: Other Printing Problems

    3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have not PCL 5e/5c been configured when printing...
  • Page 105 Other Printing Problems Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 43 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 106 3. Troubleshooting Problem Cause Solution The printed image is different Printing will be performed by PCL 6 from the image on the the printer's graphic processing On the printer driver's computer's display. function. [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:"...
  • Page 107 Other Printing Problems Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the...
  • Page 108 3. Troubleshooting Problem Cause Solution Image position differs from the The page layout settings are not PCL 5e/5c display. configured correctly. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3 On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:",...

  • Page 109: Paper Misfeeds Occur Frequently

    Other Printing Problems Problem Cause Solution Fine lines are fuzzy with Super fine lines have been PostScript 3 inconsistent thickness or color, specified in the application. Change the dithering or do not appear. settings on the printer driver. For details about the dithering settings, see the printer driver Help.
  • Page 110 3. Troubleshooting Problem Cause Solution Images are printed at a slant. The tray's side fences might not Check that the side fences are be locked. locked. For details about how to set the side fences, see page 45 "Loading Paper into Paper Trays"...
  • Page 111 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has • Use recommended paper. been folded/creased. For details about recommended paper, see page 38 "Paper Size Specifications" and page 41 "Paper Type Specifications". • Use paper that has been stored in the recommended temperature and humidity conditions.
  • Page 112 3. Troubleshooting Problem Cause Solution Edges of sheets are creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 43 "Paper Precautions". Edges of sheets are creased.

  • Page 113: Additional Troubleshooting

    Other Printing Problems Additional Troubleshooting Problem Causes Solutions It takes a long time to Photographs and other data intensive If the Data In indicator is complete a print job. pages take a long time for the printer flashing, data has been to process, so simply wait when received by the printer.
  • Page 114 3. Troubleshooting Problem Causes Solutions Some types of data, such as The printer driver settings are not PCL 5e/5c: graphics data or data from configured correctly. On the printer driver's [Print certain applications, do not Quality] tab, select [600 dpi] print.
  • Page 115 Other Printing Problems Problem Causes Solutions Some characters are not The printer driver settings are not PCL 5e/5c: printed or appear strange. configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: •...
  • Page 116 3. Troubleshooting Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was User Authentication may have been For details about User issued from the computer, set.

  • Page 117: The Printed Image Is Different From The Image On The Computer

    Other Printing Problems Problem Causes Solutions Printing via wireless LAN is • A communication error might • Move the printer farther slow. have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can reduce the •...

  • Page 118: When Printer Is Not Functioning Properly

    3. Troubleshooting Problem Solutions PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM (PDF file is not printed). Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor.
  • Page 119 Other Printing Problems Problem Solutions Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See page 43 "Paper Precautions". • If printed sheets come out curled, use the standard tray extension. See page 11 "Guide to Components". It takes too long to turn on the If the printer is turned off while accessing the hard disk (for printer.
  • Page 120 3. Troubleshooting Problem Solutions When printing combined prints Check that the paper size and direction set in the printer driver are or bound prints. the same as those set in the application. If the settings are not the same, change the settings of the printer driver.

  • Page 121: Removing Jammed Paper

    Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...
  • Page 122 3. Troubleshooting Pull out the jammed paper carefully. CYN055 Close the paper tray carefully. CYN056 Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005...

  • Page 123: Paper Misfeed Message (A2)

    Removing Jammed Paper CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (A2) The paper misfeed message " (A2)" appears when a paper misfeed occurs in the bypass tray. Remove paper loaded in the bypass tray.

  • Page 124: Paper Misfeed Message (B)

    3. Troubleshooting Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005 CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.
  • Page 125 Removing Jammed Paper Push the button on the right side of the printer, and then open the front cover with both hands carefully. CYN005 Hold the print cartridge's front handle to lift and pull it out. CYN050 Pull out the jammed paper carefully. CYN059...
  • Page 126 3. Troubleshooting If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper. CYN060 CYN061 Hold the handle of the print cartridge, and then insert it into the printer until it stops. CYN052...

  • Page 127: Paper Misfeed Message (B) (C)

    Removing Jammed Paper Close the front cover with both hands carefully. CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (B) (C) The paper misfeed message "...
  • Page 128 3. Troubleshooting Hold the print cartridge's front handle to lift and pull it out. CYN050 Pull out the jammed paper carefully. CYN059 If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper. CYN060...
  • Page 129 Removing Jammed Paper CYN061 If you cannot remove the jammed paper, open the rear cover. CYN062 Lift the lock levers of the fusing unit CYN063...
  • Page 130 3. Troubleshooting Pull the fusing unit out. CYN064 Hold the tab, and then remove the jammed paper. CYN065 If the paper is not jammed in the fusing unit, remove the jammed paper from inside of the printer. CYN066...
  • Page 131 Removing Jammed Paper CYN067 Push the fusing unit until it stops. CYN068 Push the lock levers of the fusing unit down until they click. CYN069...

  • Page 132: Paper Misfeed Message (Y1) Or (Y2)

    3. Troubleshooting Close the rear cover. CYN070 Hold the handle of the print cartridge, and then insert it into the printer until it stops. CYN052 Close the front cover with both hands carefully. CYN053 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.
  • Page 133 Removing Jammed Paper • " (Y1)": Tray 2 • " (Y2)": Tray 3 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example. Pull out the paper tray until it stops.

  • Page 134: Paper Misfeed Message (Z1)

    3. Troubleshooting Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005 CYN053 Paper Misfeed Message (Z1) The paper misfeed message " (Z1)" appears when a paper misfeed occurs inside the duplex unit. Open the rear cover.
  • Page 135 Removing Jammed Paper Pull out the jammed paper carefully. CYN074 If you can see the jammed paper in the output tray, keep the rear cover opened and remove the paper. CYN075 If you cannot see the jammed paper, lift the "Z1" guide board. CYN076...

  • Page 136: Paper Misfeed Message (Z2)

    3. Troubleshooting Pull out the jammed paper carefully. CYN077 Close the rear cover. CYN070 Paper Misfeed Message (Z2) The paper misfeed message " (Z2)" appears when a paper misfeed occurs in the internal paper feed path of duplex printing. Pull out the paper tray carefully. CYN109...
  • Page 137 Removing Jammed Paper Pull down "Z2". CYN079 Pull out the jammed paper carefully. CYN080 Return "Z2" to its original position. CYN081...
  • Page 138 3. Troubleshooting Lift the front side of the tray, and then slide it into the printer carefully until it stops. CYN029 Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. CYN005 CYN053...

  • Page 139: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® Firefox is a registered trademark of the Mozilla Foundation. ® JAWS is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other countries.
  • Page 140 3. Troubleshooting • The product names of Windows 8 are as follows: ® ® Microsoft Windows ® ® Microsoft Windows 8 Pro ® ® Microsoft Windows 8 Enterprise • The product names of Windows 8.1 are as follows: ® ® Microsoft Windows ®...
  • Page 141 MEMO...
  • Page 142 MEMO M158-7504B...
  • Page 143 © 2013,2014...
  • Page 144 M158-7504B...

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