Appendix C Technical Support; Online Technical Services - 3Com NETBuilder II Installation Manual

Appendix C
Technical Support
3Com provides easy access to technical support information through a variety of services. This
appendix describes these services.
Automated Fax Service
3Com's interactive fax service, 3ComFacts
products 24 hours a day, seven days a week. To access this service, dial 1-(408)-727-7021 from
anywhere in the world using your touch tone telephone. In Europe, call (44) 442 278279.
Free local access is available within the following countries by using the numbers listed:
Within this service, you may choose to access CardFacts
NetFacts
On-line Technical Services
You can access the following on-line services for software updates, drivers, technical tips, and
product information.
3Com Product Information Service
Ask3Com
about all 3Com products and an interactive forum for technical questions. To use Ask3Com,
you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press
[Enter] to see the Ask3Com main menu.
France 05 90 81 58
Germany 0130 81 80 63
Italy 1678 99085
Netherlands 06 0228049
Sweden 020 792954
U.K. 0800 626403
, containing network system product information.
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CardFacts provides adapter installation diagrams, configuration drawings, troubleshooting
instruction, and technical articles. Document 9999 provides you with an index of adapter
documents.
NetFacts provides data sheets and technical articles on 3Com's hub, bridge, router,
terminal server, and software products. Document 8888 provides you with an index of
system product documents.
is a CompuServe
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, provides technical information on 3Com
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-based service containing patches and drivers, technical articles
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, containing adapter information, or
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