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FAQs
Where can I use ST300?
Vehicles: ST300 works well in a variety of vehicles including
boats, trailers, RVs and automobiles. Materials that do not
impede ST300's visibility (provided they are relatively thin)
include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device's ability to find its location.
Good locations to try include a glove compartment, a side map
box, under the dash of a car.
Regional Considerations: Depending upon your service
option, ST300 can be used anywhere in North America where
GSM service is available. While coverage is improving almost
daily, some of the more remote regions may not have adequate
coverage to operate the device.
How long will the batteries last?
A fully charged unit will typically last between 3 and 5 days,
depending upon how much motion the device is experiencing.
The power level of the batteries is listed under the column
labeled "Battery" on your tracking website and is displayed as a
percentage.
The battery should be charged when the power
level drops below 20%.
Will ST300 work inside of a garage?
Probably not.
While ST300 is able to "see" through many
common materials used to build vehicles (i.e. rubber, plastic,
glass,
fiberglass,
and
combination of a garage ceiling and roof are generally enough
to keep ST300 from establishing a location fix.
What is the Reporting Frequency of ST300?
ST300 is preprogrammed to report every 2 minutes while the
vehicle is in motion. Please contact Customer Service for
optional report interval upgrades.
most
composite
materials),
Which
Solutions?
World Tracking Solutions has been verified to work with
Internet Explorer. Using any other internet browser may lead
to unexpected results.
Why is my unit showing my location as Austin, TX?
Until the unit successfully sends in its first location report from
your area, it will show its location as being at our test facility in
Austin Texas, as this will have been the last successful location
fix it achieved before being shipped to you.
Is it legal to use ST300 in my area?
Due to the wide variability of state and local regulations, our
company is unable to provide legal advice for a particular
application of ST300 in any given jurisdiction. It is up to the
user to understand and comply with the laws and regulations of
their area.
How do I check the battery level?
The battery level is listed under "Battery" on the location report
table. The number reported is from 0 to 100 remaining
percentage of battery power left in the device. We recommend
recharging the batteries when the level falls below 20%.
I cannot log into my account, what's wrong?
Verify that your browser is set to allow third party cookies and
that all pop-up blockers are disabled. If you are using a
browser that cannot be configured to accept third party
cookies, try using our alternate vehicle tracking website at
http://sts03.mytracksite.com.
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