In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
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ROHS: 2002/95/EC LVD: 2006/95/EC Gost-R GB4943-2001, GB9254-2008, and GB17625.1-2003 H-4212 and H-6308 models: The foregoing equipment has been registered under the Clause 3, Article 58-2 of Radio Waves Act FCC: This device complies with FCC CFR 47 Part 15 Class A.
The procedures, functions, and parameters described in this document are written according to an Application Version of printer firmware. To identify the Application Version that corresponds to this text, see Print Configuration in Section 4.3.5. To update the Application Version of your printer, visit our website at www.datamax-oneil.com to download firmware.
Contents Overview..................... 1 1.1 About the Printer ................1 1.1.1 Standard Features ..............1 1.1.2 Optional Features ..............3 Getting Started ................... 7 2.1 Unpacking ..................7 2.1.1 Additional Requirements ............8 2.2 Installation ..................8 2.2.1 Connecting the Power Cord ............8 2.2.2 Connecting an Interface Cable............
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4.1.1 The Display ................32 4.1.2 Keypad Functions ..............33 4.2 The System Menu................34 4.2.1 Media Settings ............... 35 4.2.2 Print Control ................38 4.2.3 Printer Options ............... 40 4.2.4 System Settings ..............51 4.2.5 Communications..............61 4.2.6 Diagnostics................69 4.2.7 MCL Options ................
Class Series 2 Programmer’s Manual can be found on the Accessories CD-ROM and at our web site at http://www.datamax-oneil.com As detailed below, available standard and optional features can meet all of your labeling requirements.
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Model and Type Feature (continued) H-4xxx H-6xxx H-xxxxX Standard Standard Tall Direct Thermal Printing Downloadable Firmware Upgrades DRAM Memory (MB) EFIGS Multi-Language Support Ethernet LAN Fault Handling with Reprint & Void Flash Memory (MB) Graphics Display (128 x 64 pixels) Graphics Display (240 X 320 pixels) Optional Optional...
1.1.2 Optional Features (available except as noted) The following optional features are offered for the printer: 40 mm Media Hub (H-4xxx and H-4xxxX models only) A media hub that accommodates 40-millimeter cores. DMXrfNetII A WiFi Ethernet card with many features, including: 802.11b WiFi LAN standards-based technology Integrated module with radio, baseband, MAC, and application processors Built-in TCP/IP and UDP for flexible LAN connectivity options...
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Linear Scanner (H-4xxx and H-4xxxX models only) A CCD scanning device with data capture and integrated label voiding features to ensure the integrity of printed bar codes. Media Cutter A rotary-type device that cuts material with a maximum thickness of .01 inch (.254 mm) into lengths as small as 1.25 inches (31.8 mm).
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Option Installation The table below lists the experience needed to install the options described above. For more information, contact your dealer or Datamax-O’Neil. Option Installation Option Recommended Installer 40 mm Media Hub Factory only Cover Dampener DMX Certified Technician External Media Rewinder...
Getting Started 2.1 Unpacking The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.) After removing the packaging, check the contents of the shipment. The following items are included: Printer Power Cord Quick Start Guide...
Other items can also be needed for operation: An interface cable (see Section 2.2.2); Applicable media (see Section 7.3); and, Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax- O’Neil). 2.2 Installation The printer features an auto-ranging power supply and several different interface types for easy installation.
2.2.2 Connecting an Interface Cable The printer can be interfaced to a host device via Ethernet, Parallel, Serial, and USB ports. Following power-up (or after inactivity), interface port selection occurs automatically upon detection of valid data. If incoming data flow stops as the Host Timeout period (see Section 4.2.5) is met, partially received formats will be ignored and the port selection repeated.
RS-232C cabling configurations and part numbers are shown below (contact your reseller for ordering information). USB Connection The USB interface connection may differ slightly depending upon the operating system and hardware configuration of the host computer. Basic connections are shown below. 2.2.3 Connecting to the SDIO Slot and USB Host Ports If equipped with the Secure Digital Input Output (SDIO) and USB Host Ports, the printer can...
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Using Memory Functions Download your files to the device using Windows Explorer or DMX Config; see FILE HANDLING DEFINITIONS in Appendix A. The following examples highlight several ways to use memory devices; unless otherwise noted, see MODULES in Section 4.2.3 for details about function selections.
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To copy firmware stored on a module to the printer: 1. Press the TEST button then select User Defined Label. 2. Select the module ID and the firmware file. To print files stored on a module: 1. Press the TEST button and then select User Defined Label. 2.
Setting up the Printer 3.1 Media Loading Load media according to its type and source, after performing these prerequisites: A. Raise the cover. B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly. H-Class...
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C. Slide the Media Guide outward. D. Rotate the Media Guide upward. E. Proceed according to the source of the media being installed: If using internally supplied (roll media) sources, see Section 3.1.1; or, • If using externally supplied sources (e.g., boxed fanfold stock), see Section •...
3.1.1 Internal Media Sources A. Slide Roll Media completely onto the Media Hub. B. Route the media under the Media Guide Extrusion then out the front of the printer, as shown. C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media.
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D. If loading media for the first time, or if switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E. If loading thermal transfer media, also load ribbon; see Section 3.3. E.
3.1.2 External Media Sources A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source. ...
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E. If loading media for the first time, or when switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step F. If loading thermal transfer media, also load ribbon; see Section 3.3. F.
3.1.3 Rewinding Media When equipped with the Internal Rewind option, outputs can be rewound or, with the addition of a Peel and Present option, dispensed automatically for application. If equipped, follow the instructions below to begin using the Internal Rewinder: A.
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C. Place the Arcplate on the front of the printer (as shown below) and tighten the Phillips Head Screw to secure it; or, to use the Peel and Present option attach that device. D. Proceed according to your application: To rewind labels onto an empty media core (tall models only), go to Step E. •...
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F. Align the Tabs on the Rewind Core Adapter to the Slots in the hub, and then slide the Rewind Core Adapter onto the middle of the hub. G. Grasp the end of the hub and, while pulling outward, squeeze the hub together until it collapses then slide Rewind Core Adapter toward the Centerplate until it locks in place.
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H. Slide an Empty Media Core (3” diameter) onto the Rewind Core Adapter. I. Slide the Rewind Retainer into the Empty Media Core then close the Locking Lever. J. H-8308X users (all others go to Step K), close the Rewind Support then rotate the latch 1/4 turn clockwise to lock the Rewind Support.
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L. Route the media back into the printer and around the media core (as shown below) then tape the leading edge to the media core. Rotate the Hub by hand to take up any slack in the media. There should be at least 2 or 3 full wraps of the media on the empty core before starting printing to ensure tight rewinded rolls.
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Unloading the Internal Rewinder To unload the Internal Rewinder, open the Locking Lever, remove the Rewind Retainer, and slip the roll of labels (and core) off the Rewind Core Adapter. Removing the Adapter Core To switch from label rewinding to label peeling, remove the Rewind Core Adapter as follows: A.
3.2 Media Sensor Adjustment Position the Media Sensor for proper label detection: A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) that identifies the location of the Media Sensor. B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed below.
C. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. D. If necessary, return to Media Loading to complete the setup process; otherwise, close the cover. With READY displayed, press and hold the FEED Key until at least one gap (or mark) advances;...
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B. In the direction appropriate for the ribbon type being installed (Coated Side In or Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below. The coated (inked) side of the ribbon must face the media. Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon C.
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D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several times clockwise (as indicated by the directional arrows) around the hub to secure it. E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. F.
3.4 Quick Calibration Quick Calibration fine-tunes the printer for your media and should be performed during initial setup or after switching media. With media installed and the sensor position adjusted, perform calibration as follows: With the printer idle, press and hold the FEED Key until one complete label advances and then release the key.
Using the Control Panel 4.1 Layout The Control Panel is an event-driven user interface composed of a graphics display and keypad. Depending upon the size, the display layout and composition differs: Small Display Large Display H-Class...
4.1.1 The Display The Display (see Section 4.1) provides printer information: Current time and date; • Soft Key Labels to denote Soft Key functions; • Label counts during batch jobs; • When in Menu Mode, the System Menu; • When in Test Mode, the Test Menu; •...
4.1.2 Keypad Functions The Keys and Buttons of the Keypad (see Section 4.1) control printer functions: The Soft Keys are mode-dependent, changing functions as needed; and, • The Navigation Buttons allow movement through and changes to menu items and • parameters, where the highlighted item is selectable (by pressing ENTER) or enabled (e.g., a default setting).
4.2 The System Menu The System Menu is composed of seven menu branches: MEDIA SETTINGS PRINT CONTROL PRINTER OPTIONS SYSTEM SETTINGS COMMUNICATIONS DIAGNOSTICS MCL OPTIONS To enter the System Menu, press the Menu Button. (This places the printer in Menu Mode, taking it offline, halting the processing of new data.) Prompts may appear before menu access is granted or before changes are...
4.2.1 Media Settings The Media Settings menu contains label and ribbon settings, and printhead maintenance selections. Menu Item Details MEDIA TYPE Selects the printing method, where: DIRECT THERMAL Sets printing for heat reactive media. THERMAL TRANSFER Sets printing for media that requires ribbon to produce an image.
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Media Settings (continued) Menu Item Details RIBBON LOW OPTIONS Defines the response when THERMAL TRANSFER is selected and the ribbon supply diminishes, where: RIBBON LOW DIAMETER Sets the threshold that will trigger a Low Ribbon Warning prompt, where: (1.0 0 – 2.00 in.) Is the outer diameter size of the roll.
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Media Settings (continued) Menu Item Details PRINTHEAD CLEANING Controls printhead cleaning alerts and functions, where: CLEAN HEAD SCHEDULE Specifies the inch (or centimeter) count (multiplied by one thousand) at which to clean the printhead. If this 0 – 200 in.(* 1000) count is exceeded three times, a Head Cleaning Fault 000 will occur.
4.2.2 Print Control The Print Control menu contains print quality, throughput and formatting functions: Menu Item Details HEAT Controls the burn-time of the printhead (selectable as “Heat” in most labeling programs), where: (0 – 30) Is the number based on duration, corresponding to print darkness.
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Print Control (continued) Menu Item Details PRESENT DISTANCE Sets the label stop position, where: (0 – 4.00 in.) Is the label output distance. The default setting (Auto) configures this distance according to the positioning AUTO 0.00 requirements of the attached device (e.g., tear bar, cutter, etc).
4.2.3 Printer Options The Printer Options menu contains module, file handling, and option functions: Menu Item Details MODULES Controls memory handling functions, where: DIRECTORY Allows viewing and printing of available space and file types (including plug-ins) present on a module. Only detected modules will be listed, and selecting ALL will display all results;...
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Printer Options (continued) Menu Item Details PRESENT SENSOR Controls the Present Sensor or the Peel and Present option, where: MODE Sets the detection method and response of the printer, where: DISABLED Disables the option. Detects, enables, and sets the label stop location for AUTO the sensor option;...
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Printer Options (continued) Menu Item Details SCANNER Controls the Linear Scanner option (see the Class Series 2 Programmer’s Manual for bar code applicability), where: MODE Sets the detection method and response of the printer, where: DISABLED Disables the option. Detects and enables the scanner; if not detected, the AUTO option will be ignored.
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Printer Options (continued) Menu Item Details MIN READABLE HEIGHT Ensures bar code integrity by setting a minimum distance for identical decodes, where: Uses REDUNDANCY LEVEL to ensure bar code DISABLED integrity. 1/16 – ½ in. Sets the read height (e.g., a setting of ¼ requires .25 inches of the bar code height be 100% readable).
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Printer Options (continued) Menu Item Details RFID Controls the RFID option, where: If not detected, this selection will result in a DISABLED message. RFID MODULE Sets the mode of RFID operation, where: DISABLED Disables the option. Selects the High Frequency (13.56 MHz) option. UHF MULTI-PROTOCOL Selects the Ultra High Frequency (868-956 MHz) option.
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Printer Options (continued) Menu Item Details DSFID VALUE Sets the Data Storage Format Identifier value, where: (00 – FF) Is the hex value. 00 DSFID LOCK Locks the Data Storage Format Identifier value, where: ENABLED Is write-protected. Is not protected. DISABLED EAS VALUE Selects the Electronic Article Surveillance value,...
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Printer Options (continued) Menu Item Details TAG DATA SIZE Sets the tag data size, where: Selects 96 bits (24 hexadecimal characters or 12 96-BIT ACSII characters). 64-BIT Selects 64 bits (16 hexadecimal characters or 8 ACSII characters). POWER ADJUST Adjusts the applied power, where: (-04 ...
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Printer Options (continued) Menu Item Details LOCK AFTER WRITE Allows the tag to be locked after programming, where: ENABLED Locks the tag. Does not lock the tag. DISABLED RETRY ATTEMPTS Sets the number of retry attempts, where: (0 - 9) Is the retry count before a fault is declared.
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Printer Options (continued) Menu Item Details GPIO PORT Controls the optional Applicator Interface Card’s GPIO function, where: GPIO DEVICE Sets the option to work with a specific device type, where: Disables the option. DISABLED APPLICATOR Enables parameters for related label applicator functions: Completion upon last SOP, de-asserts Data Ready •...
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Printer Options (continued) Menu Item Details END OF PRINT Sets the type of output signal generated to indicate EOP, where: LOW PULSE Outputs a low pulse upon completion. HIGH PULSE Outputs a high pulse upon completion. ACTIVE LOW Outputs a logic low upon completion. ACTIVE HIGH Outputs a logic high upon completion.
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Printer Options (continued) Menu Item Details ERR ON PAUSE (APP2) Sets the output when a service required fault occurs (Applicator Interface Card Type 2 equipped only), where: Enables the output signal. ENABLED DISABLED Disables the output signal. REWINDER Controls the Powered Internal Rewinder option, where: MODE Sets the detection method and response of the printer, where:...
4.2.4 System Settings The System Settings menu contains operating, control, and formatting functions: Menu Item Details MENU MODE Sets the menu access level, where: Accesses limited basic menu items. USER MENU ADVANCED MENU Accesses all menu items. CONFIGURATION FILE Controls the creation, storage, and recall of printer configuration files (see Appendix E), where: RESTORE AS CURRENT Lists the files available and then, after selection,...
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System Settings (continued) Menu Item Details DOUBLE BYTE SYMBOLS Selects the code page (see the Class Series 2 Programmer’s Manual) used for the ILPC option (unless otherwise specified), where: Selects Japanese Industry Standard. SHIFT JIS Selects Shift Japanese Industry Standard. Selects Extended UNIX Code.
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System Settings (continued) Menu Item Details PRINTER KEY Identifies the unique key number of the printer, in the form: vvvv-cwxx-yyyyyy-zzz Where: – Represents the printer model number. vvvv – Represents the hardware and software cwxx levels, where: c – Is the printer class. w –...
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System Settings (continued) Menu Item Details FORMAT ATTRIBUTES Defines the way overlapping text, bar codes, and graphics are printed, where: TRANSPARENT Prints intersecting areas, for example: Obliterates intersecting areas, for XOR example: OPAQUE Overwrites intersecting areas with those last formatted, for example: LABEL ROTATION Allows the label format to be flipped 180 degrees, where:...
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System Settings (continued) Menu Item Details SECURITY Allows menu password protection, where: SELECT SECURITY Enables or disables the security feature, where: The default password must be changed to activate. Accesses all areas. DISABLED SECURE MENU Sets a password requirement for menu access. MENU AND TEST Sets a password requirement for menu and test access.
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System Settings (continued) Menu Item Details INPUT MODE Defines the type of processing that occurs when data is received, where: See the Class Series 2 Programmer’s Manual for detailed information. Processes data for standard DPL printing. DPL LINE Processes data for Line Mode (template) printing. PL-Z Processes data for PL-Z printing.
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System Settings (continued) Menu Item Details COLUMN EMULATION Allows the column dot count to be adjusted, where: (XXX – XXX DOTS) Is the printed number of dots per inch (or mm) thereby reducing the width of the produced format; XXX see Appendix B.
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System Settings (continued) Menu Item Details FONT EMULATION Allows font substitution, where: STANDARD FONTS Prints using standard (internal) fonts. CGTIMES Prints using CG Times font. USER ID S50 Prints using a downloaded font. LABEL STORE Determines the data content when retrieving stored label formats, where: STATE &...
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System Settings (continued) Menu Item Details FAULT HANDLING Determines the label disposition and user action if a fault occurs, where: LEVEL Sets the printer response upon declaration of a fault, where: NO REPRINT Stops printing and declares a fault. Then, following correction of the problem, the FEED Key must be pressed to clear the fault.
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System Settings (continued) Menu Item Details VOID DISTANCE Sets the distance to print VOID on a faulted label, where: (0.10 to 2.00 in.) Is the distance, measured from the trailing edge, which establishes the text size. 0.50 VOID will not be printed if insufficient text space exists or if the fault occurred after printing completed.
4.2.5 Communications The Communications menu contains interface port and host control functions: Menu Item Details SERIAL PORT A Controls the RS-232 communications settings for Serial Port A, where: BAUD RATE Sets the serial communication rate, where: 1200 BPS 2400 BPS 4800 BPS 9600 BPS Is the serial speed in Bits Per Second.
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Communications (continued) Menu Item Details SERIAL PORT C Controls the settings for the optional Applicator Interface COM C (J4) port, where the settings are the same as those given for the SERIAL PORT A. The maximum baud is 38.4K BPS. SERIAL PORT D Controls the settings for the optional Applicator Interface COM D (J3) port, where the settings are the...
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Communications (continued) Menu Item Details WLAN UNSECURED Selects WiFi operation, where: Exits the menu item without changing the current settings. Returns the NIC Adapter default values then sets Discovery to “Enable,” SSID to “Any,” and WLAN network type to “Infrastructure.” WLAN ADHOC Selects the DMXrfNetII default parameters, where: Exits the menu item without changing the current...
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Communications (continued) Menu Item Details SUBNET MASK Specifies the static Subnet Mask Address, where: Is the address in standard octet format. 255.255.255.000 GATEWAY Specifies the network Gateway Address, where: Is the address in standard octet format. 192.168.010.026 SNMPTRAP DESTINATION Specifies the SNMP Trap Address, where: 000.000.000.000 Is the address in standard octet format where SNMP traps will be sent when SNMP service is installed on...
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Communications (continued) Menu Item Details Sets File Transfer Protocol to transfer data, where: Allows FTP. ENABLED DISABLED Disables FTP. Sets the Maximum Transmission Unit packet size, where: Is the packet size, in bytes. (512 - 65515) 01500 Sets the Address Resolution Protocol notification rate, GRATUITOUS ARP where: (0 - 2048)
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Communications (continued) Menu Item Details NETWORK REPORT Allows viewing or printing of the network status report, where: VIEW Displays the report. PRINT Prints the report: NETWORK REPORT WED 03:15PM 23JUL2008 CURRENT PRINTER INFO MACO: 00:0D:70:0B:8B:B9 IP ADDRESS: 192.168.10.26 SUBNET MASK: 255.255.255.0 GATEWAY: 192.168.10.26 DHCP: ENABLED SNMP: ENABLED...
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Communications (continued) Menu Item Details FEEDBACK CHARACTERS Allows the return of printer codes, where: ENABLED Sends the host a Hex 1E (RS) after each label and a Hex 1F (US) after each batch successfully prints. Sends no feedback characters. DISABLED ESC SEQUENCES Sets handling for data containing invalid ESC sequences, where:...
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Communications (continued) Menu Item Details CNTRL-CODES (DATA) Determines how host Control Codes are handled, where: Processes software commands normally. ENABLED DISABLED Controls the setting via the menu; see CONTROL CODES, above. STX-V SW SETTINGS Determines how a host option enable command is handled, where: Processes the command normally.
Communications (continued) Menu Item Details PROCESS SOH (DATA) Determines the response to an Immediate Command (e.g., Get Status, Module Storage, etc.), where: Processes commands normally. DISABLED ENABLED Interrupts operations upon SOH receipt to process the command. 4.2.6 Diagnostics The Diagnostics menu contains testing functions: Menu Item Details HEX DUMP MODE...
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Diagnostics (continued) Menu Item Details TEST REWINDER Tests the Powered Internal Rewinder, where: PERFORM TEST Selects the number of rotations (0 - 999) to perform and then displays the PASS / FAIL results for each 001 TIMES attempt. Remove media from the rewinder before testing. TEST GPIO Tests the Applicator Interface Card’s GPIO function, where:...
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Diagnostics (continued) Menu Item Details TEST SCANNER Tests the Linear Scanner, where: ALIGNMENT TEST Reads a bar code then displays the decoded data, the code type and scan count, repeating. SCAN TEST Reads a bar code then displays the decoded data, the code type and scan count, non-repeating.
4.3 The Test Menu The (Quick) Test Menu contains resident format selections that are printed at selected heat and speed settings. Use full width media to capture the entire format; otherwise, adjust the printer and set the Label Width. To enter the Test Menu, press the TEST Button.
4.3.2 Ribbon Test Label The Ribbon Test Label serves as a transfer function indicator for printers equipped with the thermal transfer option. Consisting of a fence-oriented bar code, this format can be used to ensure component functions and ribbon path alignment.
4.3.5 Print Configuration The Configuration Label provides current database information, including the Application Version, which can be output as a label or as a file. Bulleted items indicate host changes not yet saved. 4.3.6 Print Last Label Print Last Label reprints the most recent format output by the printer. ...
Operating, Adjusting and Maintaining the Printer 5.1 Displayed Messages During operation the printer (when not in Menu or Test Mode) displays several types of information: Prompts and Condition Messages (see Section 5.1.1); and, • Fault and Warning Messages (see Section 6.1.2). •...
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Prompts and Condition Messages (continued) Displayed Message Description Action / State The FEED Key was pressed following a fault and now CLEARING FAULTS No action is required. the printer is attempting to clear the condition. The network card is No action is required. initializing, a normal Depending upon the DMXNET INITIALIZING...
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Prompts and Condition Messages (continued) Displayed Message Description Action / State The TEST Key was pressed REMOVE RIBBON and held, or CLEAN HEAD Remove ribbon and press NOW was selected, but any key to proceed. PRESS ANY KEY ribbon is installed. Press YES to accept the changes, or NO to discard Database changes were...
5.2 Calibration Calibration ensures correct media detection. Use Standard Calibration if the quick method (see Section 3.4) fails. 5.2.1 Standard Calibration Standard Calibration provides dynamic readings, which can be helpful when using media with small position-critical notches or marks. Three calibration samples are required: Empty –...
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Standard Calibration (continued) Step Action Displayed Message Comment This sets the gap (or mark) value, where “yyy” For die-cut media: represents the current Proceed according to the sensor reading. SCAN BACKING media type: PRESS ESC KEY (1) See Section 3.2 for Die-Cut –...
Standard Calibration (continued) Step Action Displayed Message Comment Calibration was successful. If WARNING LOW Observe the calibration CALIBRATION COMPLETE result. BACKING is displayed, calibration was successful (for possible messages see Section 5.1). Press ESC then EXIT to return to READY. CALIBRATION COMPLETE When calibrating gap or The printer is now ready...
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Advanced Entry Calibration Step Action Displayed Message Comment CANNOT CALIBRATE Wait briefly for Turn ON the printer. -or- initialization to complete; see Section 4.1.1. UNCALIBRATED Press ENTER to access ADVANCED MENU must MEDIA SETTINGS. Then MEDIA SETTINGS be enabled to access the using the UP Button, scroll calibration selections.
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Advanced Entry Calibration (continued) Step Action Displayed Message Comment Use the buttons to set the Gain Number to 00 and then press ENTER. This is the Label Value for TRAN SENSOR GAIN a gain setting of 00, Record the sensor reading where “yyy”...
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Advanced Entry Calibration (continued) Step Action Displayed Message Comment Raise the printhead assembly then proceed according to the media type: (1) Do not position the Die-cut – Remove a label Media Sensor under a • or two from the liner perforation;...
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Advanced Entry Calibration (continued) Step Action Displayed Message Comment Use the buttons to increment the Gain TRAN SENSOR GAIN These are TOF Values, Number by one and then where “yyy” represents press ENTER. Record the (0 - 31) the current sensor TOF Value.
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Advanced Entry Calibration (continued) Step Action Displayed Message Comment Use the buttons to set the TRAN SENSOR GAIN Gain Number determined This example uses Gain in the previous step. Press (0 - 31) Number 18. ENTER to enable the setting. Complete a table (see example below) using new measurements, as...
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Advanced Entry Calibration (continued) Step Action Displayed Message Comment Press the ESC Key. Use the buttons to scroll to PAPER SENSOR LEVEL (or if using reflective PAPER SENSOR LEVEL media, REFL PAPER LEVEL) and then press This is the Paper value. (0 - 255) ENTER.
Advanced Entry Calibration (continued) Step Action Displayed Message Comment The printer is ready for use. If the calibration attempt fails, try desensitizing the sensor as follows: Re-enter the ADVANCED MENU. Go to MEDIA SETTINGS / CALIBRATION COMPLETE SENSOR Press and hold the FEED CALIBRATION / Key until at least one label Followed by...
5.3.2 Level One Reset Level One reset returns the factory default settings, or if saved a Factory Setting File. To perform a Level One Reset: Select SET FACTORY DEFAULTS in the menu; see Section 4.2.4. • 5.3.3 Level Two Reset Level Two reset returns the printer to the firmware default settings and clears all parameters.
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Adjust the Printhead Leveling Cam as follows: A. With media loaded, download your label format (or use a Test Menu format) then begin printing a small batch of labels. B. While observing the printed output, rotate the Leveling Cam counter-clockwise until the image fades across the label, as shown in Example 1 (below).
5.4.2 Printhead Pressure Adjustment Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other print quality controls (see Section 3.5). A. With media loaded, download your label format (or use a Test Menu format) then begin printing a small batch of labels.
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Isopropyl alcohol Soapy water/mild detergent • • Cotton swabs Compressed air • • Clean, lint-free cloth Printhead Cleaning Cards or Printhead Cleaning Film • • Lens tissue Vacuum Cleaner • • Soft-bristle brush • Schedule The following table details the recommended cleaning schedules: Recommended Cleaning Schedule* Component / Area Cleaning Interval**...
Streaks can indicate a dirty or faulty printhead. Proper cleaning is critical. To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning products including pens, cards, films and swabs. Visit our website at http://www.datamax-oneil.com to learn more.
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C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the printer and turn ON the Power Switch. Run a few sample labels and examine them. If streaking is still present, use Cleaning Card Procedure, below; otherwise, this completes cleaning.
5.5.2 Cleaning the Fan Filter On equipped models, a Fan Filter keeps dust and debris from entering the printer. To assure continued airflow through the printer, clean the Fan Filter as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B.
5.5.4 Cleaning the Media Sensing Components Paper dust and adhesive from the media can accumulate on the sensing components and produce TOF problems. To avoid problems, clean the Media Sensor and Light Bar as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B.
A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove the Door and tearbar. Unlock the Printhead Latch and raise the Printhead Assembly. C. Remove media and ribbon. D. Using a Cotton Swab (or lint-free cloth) dampened with isopropyl alcohol, wipe the Platen and the Assist Roller clean.
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C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean. D. Reload media and ribbon then close the Cover. H-Class...
Depending upon the firmware version, stored data on Modules G & X can be lost when performing an update. A. Identify the desired version of firmware for the printer from our web site at http://www.datamax-oneil.com and then download that file onto your computer’s hard drive.
See the Printer Key information; Section 4.2.4. 5.7 Updating the Boot Loader Boot Loader updates can be found at ftp://ftp.datamax-oneil.com. Before proceeding, identify the printer’s current Boot Loader version by printing a Configuration Label (see Section 4.3.5). Compare the current version to those available from the FTP site.
6-digit code via the control panel. The printer can be easily and quickly updated: A. Identify the desired version of firmware for the printer from our web site at http://www.datamax-oneil.com and then download that file onto your computer’s hard drive.
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B. Call to get the unlock code and enter it into the printer. Turn OFF the printer. C. Turn OFF the printer. Connect your computer to the printer via the parallel or USB port, and then turn ON the printer. D.
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Font Download Messages (continued) Displayed Message Descriptions / Possible Causes / Solutions Insufficient memory space for the file exists in the destination SYSTEM FAULT module. Try selecting a different destination module or clear some space on the module and perform the download again. The file was successfully decrypted, verified, and is now being WRITING FLASH written into the destination module.
Printheads are fragile; handle with extreme care and never use sharp • objects on the surface. If you have questions, contact a qualified technician or Datamax-O’Neil • Technical Support before proceeding. A. Turn OFF the Power Switch then touch a bare metal printer surface (e.g., the frame) to discharge any static electricity present on your body.
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H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the printer and turn ON the Power Switch. Print a Validation Label (see Section 4.3.4) then compare the contrast levels between the current label and a previously printed label;...
See HOST SETTINGS (Section 4.2.5) for more information and consult your software vendor for program information. If you have questions or if problems persist, contact a qualified technician or Datamax- O’Neil Technical Support. 6.1.1...
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General Resolutions (continued) If experiencing this Try this solution… problem… With the memory device properly installed (see Section 2.2.3) in the printer, observe the display and proceed accordingly: External memory device If the appropriate Current State Icon (see Section 4.1.1) is •...
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General Resolutions (continued) If experiencing this Try this solution… problem… Check the following possibilities: Verify that the AC power cord is connected to the outlet and • to the printer, and that the Power Switch is ON; Verify that the AC outlet is functioning, or move the printer •...
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General Resolutions (continued) If experiencing this Try this solution… problem… Ensure that the printer is at READY then observe the display when sending your label format to the printer and proceed accordingly: If Receiving Data (see Section 4.1.1) is not indicated, check •...
6.1.2 Warning and Fault Messages The printer displays messages when the possibility of a problem or an actual fault occurs. Depending upon the displayed message, find the possible action or solution in the tables below. Warning and Fault Messages do not appear when in Menu or Test Mode. Warning Messages Displayed for about three seconds, Warning Messages assume a low priority and indicate a pending change in printer configuration, or an operating condition that could lead to a fault.
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Warning Messages Fault Messages (continued) Displayed Message Description Possible Solution(s) Clean the printhead (see Section 5.5.1). The scheduled printhead To change the cleaning setting, HEAD NEEDS CLEANING cleaning distance has enter ADVANCED MENU / been reached. MEDIA SETTINGS / PRINTHEAD CLEANING MENU.
Fault Messages These high priority messages alert you to a printer fault condition. (Alternate messages may occur when downloading font, firmware, or Boot Loader files.) To return operation after a fault occurs, the fault must be corrected and the FEED Key pressed.
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Fault Messages (continued) Displayed Message Description Possible Solution(s) Clean the printhead (see The scheduled Section 5.5.1). printhead cleaning has been exceeded by an To change the cleaning setting, HEAD CLEANING FAULT amount equal to three enter ADVANCED MENU / times the pre- MEDIA SETTINGS / PRINTHEAD programmed distance.
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Fault Messages (continued) Displayed Message Description Possible Solution(s) Press any key to continue. Ensure that the reflective mark was inserted face down. Also, REFLECTIVE MODE Consistently low sensor ensure that the sensor is clean readings were detected. and that the reflective mark is CANNOT CALIBRATE made from carbon-based ink.
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Fault Messages (continued) Displayed Message Description Possible Solution(s) If using direct thermal stock, change the Media Type setting to Direct Thermal; otherwise ensure that ribbon is installed. Two causes are possible: Press the FEED Key to clear the (1) The Thermal Transfer fault -- if the fault does not media type has been clear check the Ribbon Hubs for...
Fault Messages (continued) Displayed Message Description Possible Solution(s) Check the following possibilities: Calibration may be • necessary (see Section 3.4); The Media Sensor may need • The printer could not find adjustment (see Section a TOF mark within the 3.2); maximum length setting, or TOF was encountered The Media Guide may need...
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To decode data strings the Class Series 2 Programmer’s Manual is an essential reference (see the Accessories CD-ROM). Also, some software programs use bit mapping, which can make diagnosis difficult – contact Datamax-O’Neil Technical Support with any questions. To return Operating Mode, enter the DIAGNOSTICS and disable HEX DUMP MODE.
Specifications 7.1 General This section identifies shared parameters and features of the printer models. Embedded Bar Codes & Fonts See the Class Series 2 Programmer’s Manual for details. Communications Interface Types: USB; RS-232, RS-422/485 (DB-9); IEEE 1284 Compliant Parallel (Centronics); and, Ethernet Serial Data Rates (RS-232): 1200 to 115,000 bits per second Handshaking:...
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406 DPI (16 dots/mm); H-4408 600 DPI (23.6 dots/mm); H-4606 Dot Size (nominal): .0043" X .0052" (.11 mm x .13 mm); H-4212 .0027" X .0043" (.07 mm x .11 mm); H-4310 .0013" X .0018" (.03 mm x .05 mm); H-4408 .0008"...
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Media (continued) H-4212, H-4310, H-4408, & H-4606 Media Dimensional Requirements Minimum Maximum Designator Description inches inches Label width 1.00 4.65 Liner width 1.00 4.65 Gap (or notch) between labels – – Label length – – Media thickness .0025 Notch opening width –...
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Media (continued) H-6212X & H-6310X Media Dimensional Requirements Minimum Maximum Designator Description inches inches Label width 2.00 Liner width 2.00 Gap (or notch) between labels – – Label length – – Media thickness .0025 Notch opening width – – Media edge to sensor aperture 2.25 Reflective mark width Distance between reflective marks...
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Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 8 IPS (51 – 203 MMPS) Resolution: 300 DPI (12 dots/mm) Dot Size (nominal): .0027" X .0039" (.07 mm X .10 mm) Tear Bar: Downward tear Media Types: Die-Cut, Notched, Continuous, and Reflective (Roll or Fanfold) Internal Capacity: 8-inch (203 mm) Outer Diameter Roll (on a standard 3-inch...
For complete information and advice regarding a specific application, consult a qualified media specialist or a Datamax- O’Neil Media Representative. Also available is an informative white paper, A Brief Introduction to Media, which can be found at www.datamax-oneil.com...
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Media and Ribbon Selection To achieve optimum print quality and maximum printhead life, we specify the use of DATAMAX-O’NEIL brand media. These supplies are specially formulated for use in our printers; use of non-Datamax-O’Neil supplies may affect the print quality, performance, and life of the printer or its components.
Appendix A Module Assignments, and File Handling Definitions and Messages Module Assignments Memory Module Designator Definition / Location DRAM (Main Logic Card) SD Memory Card (Optional, for port-equipped models only) FLASH (Main Logic Card) USB Thumbdrive (Optional, for port-equipped models only) USB Thumbdrive (Optional, for port-equipped models only) FLASH (Main Logic Card) FLASH (Main Logic Card)
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Print File Types (see Section 4.2.3) File Type Definition / Requirements A bit-mapped font file, created after download using “Font Loading Commands” (see the Class Series 2 Programmer's Manual) or PROCESS FILE (above) for use as label typeface. A configuration file for custom printer setup, savable and restorable via the menu or DPL commands (see the Class Series 2 Programmer's Manual for details).
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File Handling Messages (continued) Displayed Message Description Possible Solution(s) The request has been MODULE PROTECTED denied because the Unprotect the module. module is protected. Ensure the file is present: Following a Print File request, this • is normal when no print files exist (also, some files will only print the file name);...
Appendix C RS-422/485 Port Configuration The serial port can be configured for RS-422/485 communications, and / or a +5VDC (@ 0.5A maximum) source for powering external devices. The Serial Port default configuration is "RS-232" and Pin 1 "Not Connected." 1.
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Communication Jumper Locations +5 Volts Jumper Location 5. Slide the Main Board into the printer and secure it with the two previously removed Screws. 6. Connect communication cables to the Main Board and plug in the power cord. Serial Port RS-422 &...
Appendix D Changing the Menu Language Different languages and / or Datamax-O’Neil-provided translations can be downloaded to replace the standard (English) menu of the printer by changing the spreadsheet that defines the system dictionary. To change the language you will add a new language column (or modify the existing column) in the spreadsheet, click on the “Generate DPL file(s)”...
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B. Click the “Enable Macro” box. The following screen appears: C. Click On Column J and enter the new language, or modify an existing one. Some tips on this process: Message Size – When entering new messages, reference the “MAX” column: this •...
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An error has occurred if the printer displays the new language selection, but all messages remain in English. In this case, re-check your process or contact Datamax- O’Neil Technical Support (be ready to provide the Common.xls and DPL download files created).
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To restore the factory generated EFIGS image, download the file *832296.01A to the • printer. This file is located on the Datamax-O’Neil FTP site. The letter at the end of the file name (e.g., A) specifies the revision. The latest revision will be available on the FTP site.
Appendix E Saving a Configuration File Configuration files save and restore printer settings, eliminating the need for special repeated printer setups. Unique filenames can be assigned and settings restored via the host or printer menu. The following example saves a media calibration as a configuration file: ...
Appendix F Ethernet Setup Because the Print Server makes IP requests at power-up, before making a network connection to the printer consider how your IP Addressing needs to be assigned. IP Addressing of the Internal Ethernet Print Server can be configured two ways: Using a static IP Address;...
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Configuration Using IP Discovery DHCP, BootP, and RARP are services that provide a method for assigning and maintaining IP Addresses. With IP Discovery enabled, the Print Server obtains IP information from this service. IP Discovery must first be enabled for use. Assign IP Discovery by following the steps below: ...
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Using the HTML Pages The resident HTML (Web) pages allow configuration of network and printer settings, status queries, and diagnostic tests. To configure the Print Server and other internal printer settings, you can access the printer via HTML pages using any Web browser. Samples and comment text is given in the screenshots that follow.
Appendix G Printer Driver and Port Setup Install the Printer Driver and Port software according to the host’s operating system. Windows 95/98 Driver and Port Installation Start the Windows Ensure that Local “Add Printer Printer is selected Wizard” and this and then click Next.
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Windows 95/98 Driver and Port Installation (continued) Browse to the Click OK. “\DRIVERS\Seagull” folder on the CD- ROM, ensure the file “xp.inf” is selected and click Select your printer Your computer will from the list and now copy the then click Next. necessary files from the CD-ROM.
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Windows 95/98 Driver and Port Installation (continued) From the Windows After the Printers desktop click Start / window opens, Settings / Printers. right-click on the printer icon and select Properties from the drop down menu. Click on the Details In the Add Port tab and then click window, Select Add Port.
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Windows 95/98 Driver and Port Installation (continued) In the Name or IP Click Apply and Address: field, then click OK. enter the IP address of your printer. The Port The driver and port installation is now Number and Port Name fields do not complete.
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Windows NT 4.0 Driver and Port Installation (continued) Double-click LPR In the top field Port. enter the IP address of your printer. In the bottom field enter PORT1. When finished click OK. Click Close. Click Next. Click on Have Disk. Insert the Accessories CD- ROM and click...
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Windows NT 4.0 Driver and Port Installation (continued) Browse to the Click OK. “\DRIVERS\Seagull\ Nt4\” folder on the CD-ROM, ensure the file “for nt 4.0 only…” is selected and click Open. Select your printer Name your printer from the list and in the Printer then click Next.
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Windows NT 4.0 Driver and Port Installation (continued) Your computer will now copy the necessary files from the CD-ROM. The driver and port installation is now complete. The printer can be selected through any Window’s application. Windows 2000 Driver and Port Installation Start the Windows Ensure that Local “Add Printer...
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Windows 2000 Driver and Port Installation (continued) Select on Create a Click Next. new port: and then select Standard TCP/IP Port from the drop down menu. Click Next. In the Printer Name Ensure Standard is or IP Address: field selected and then enter the IP click Next.
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Windows 2000 Driver and Port Installation (continued) Insert the Browse to the Accessories CD- “\DRIVERS\Seagull” ROM and click folder on the CD- Browse. ROM, ensure the file “xp.inf” is selected and click Click OK. Select your printer from the list and then click Next.
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Windows 2000 Driver and Port Installation (continued) Select No then Click Confirm your Next. settings and then click Finish. If prompted with Your computer will the "Digital now copy the Signature Not necessary files from Found" window, the CD-ROM. click Yes to The driver and port continue installation is now...
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Windows XP Driver and Port Installation Start the Windows Ensure that Local “Add Printer Printer is selected Wizard.” The and then click Next. following screen should appear. Click Next>. Select on Create a Click Next. new port: and then select Standard TCP/IP Port from the drop down menu.
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Windows XP Driver and Port Installation (continued) Confirm your Click on Have Disk. settings and then click Finish. Insert the Browse to the Accessories CD- “\DRIVERS\Seagull” ROM and click folder on the CD- Browse. ROM, ensure the file “xp.inf” is selected and click Click OK.
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Windows XP Driver and Port Installation (continued) Name your printer Select whether or in the Printer not to share this name: field. Next printer on your select whether or network. Then Click not to set this Next. printer as your default printer.
Glossary alphanumeric Consisting of alphabetic, numeric, and other symbols. backing material The silicon-coated paper carrier material to which labels with adhesive backing are affixed. Also referred to as “liner”. bar code A representation of alphanumeric information in a pattern of machine-readable marks.
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Also referred to as “resolution”. DPL (Datamax-O’Neil Programming Language) programming commands used specifically for control of and label production in Datamax-O’Neil printers. A complete listing of commands can be found in the Class Series 2 Programmer’s Manual.
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notched stock Media, typically tag stock, with holes or notches in the material that is used to signal the top-of-form. The printer must be set to “gap” to use this media type. on demand An output regulator (i.e., the Present Sensor) that inhibits printing when a label is already present.
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