Guarantee And Service; Troubleshooting - Philips HR1854 Quick Start Manual

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Guarantee & service
If you need service or information or if you have a problem, please visit the Philips website at
www.philips.com or contact the Philips Consumer Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,
go to your local Philips dealer.

Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does not work. The appliance is equipped with a safety system. It does not work
The motor unit gives off an
unpleasant smell the first few
times the appliance is used.
The appliance makes a lot of
noise, gives off an unpleasant
smell, is too hot to touch,
gives off smoke etc.
The filter is blocked.
The filter touches the feeding
tube or vibrates strongly
during processing.
The juice does not flow into
the jug, but splashes onto the
surface on which the
appliance stands.
Solution
when the parts have not been mounted properly. Make sure
the control knob is set to 'off '. Then check whether the parts are
assembled in the right way and the lid is properly locked in place
with the clamps.
This is not unusual. If the appliance continues to give off this smell
after you have used it a few times, make sure you do not process
too large quantities. Also make sure you do not let the appliance
run too long.
Switch off the appliance and unplug it. Go to the nearest Philips
service centre or your dealer for assistance.
Switch off the appliance, clean the feeding tube and the filter and
process a smaller quantity.
Switch off the appliance and unplug it. Check if the filter is
properly placed in the juice collector. The ribs in the bottom of
the filter should fit properly onto the driving shaft. Check if the
filter is damaged. Cracks, crazes, a loose grating disc or other
irregularities may cause malfunction.
If you detect cracks in the filter or if the filter is damaged in any
way, do not use the appliance anymore and contact the nearest
Philips service centre.
Make sure that the spout is properly attached to the juice
collector.