Reporting Safety Defects - Fleetwood Tioga Arrow 1991 Manual

2
The materials in your Owner's Information Package
contain warranty information and operating instructions
on the various appliances and components in your
motor home. Warranty registration cards for these items
should be filled out and mailed as soon as possible after
you take delivery of your motor home. If you do not have
operating Instructions for a particular appliance, contact
your dealer.
You will automatically receive an Ownercare Card
approximately 3·4 weeks after delivery of your new
motor home. This plastic card is Imprinted with your
name, the motor home serial number, and manufactur·
ing subsidiary location. If your motor home ever needs
warranty service, present this card to the dealer.
The motor home has been thoroughly inspected before
shipment. Your dealer is responsible for performing a
complete predelivery inspection of the chassis and all
motor home components as specified in the predellvery
checklists supplied by the motor home and chassis
manufacturers. You should receive a copy of these
completed checklists from your dealer when your
motor home is delivered to you,
As a part of the predelivery inspection procedure, the
dealer is responsible for road testing the motor home,
noting and correcting any steering problems before
delivery. FLEETWOOD AND ITS SUBSIDIARIES WILL
NOT BE RESPONSIBLE FOR FRONT END ALIGN·
MENT AFTER THIS PREDELIVERY INSPECTION IS
DONE.
You should return your motor home to the seiling dealer
for warranty service. If this is not possible, you may
contact any other authorized Fleetwood motor home
dealer. The service department at any of the locations
listed at the back of this manual can help you find a
dealer in your area.
If, for some reason, a problem is not handled to your
satisfaction:
1. Discuss any warranty·related problems directly
with the manager and/or owner of the dealer·
ship, giving them an opportunity to help the
service department resolve the matter for you.
2.lf a problem arises that has not been resolved to
your satisfaction by your local dealer, contact the
manufacturing subsidiary service facility. The
locations are listed in this manual. Please con·
tact the one nearest you.
3. We sincerely believe that your dealer and the
factory representative will be able to solve any
problem which might arise. If their combined
efforts are not satisfactory, please send a letter
describing the circumstances
10:
Fleetwood Enterprises, Inc.
Consumer Affairs Department
P.O. Box 7300
Riverside, CA 92523
Please include the brand hame and serial num·
ber of your motor home. The serial number is
10'
eated onthe identification tag next to the entry
door.
4. If you wish to call for assistance, please use
these tOil-free telephone numbers:
From California: (800) 442·4804
From Outside California: (800) 854-4755
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could
cause a crash orcould cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Fleet-
wood Enterprises Consumer Affairs Department.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
Fleetwood's manufacturing subsidiary.
To contact NHTSA, you may either cali the Auto Safety
Hotline toli·free at 1-800·424·9393 (or 366-0123 in
Washington, D.C. area) or write to:
NHTSA
U,S, Department of Transportation
Washington, D,C, 20590.
You can also obtain other information about motor
vehicle safety from the Hotline.